Apple store@Westfarms...worst service ever!

1st time & last time visiting Apple Store @Westfarms in W.Htfd, CT. My USB cable for iPhone 5 has stopped working for no apparent reason. The store was very disorganized, service associates don't communicate with each other...literally, mass confusion. A female service associate named "Marty" had the worst attitude, completely unhelpful. Apple, please tell your employees they gong work on a farm. Hygiene and grooming are important in face2face customer service.
The so-called "Apple Experience" was absolutely terrible. You're better off dealing with the online reps.

There are no Apple people here, we are users just like you. If you want to tell apple something then do it here http://www.apple.com/contact/feedback.html

Similar Messages

Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
Thanks

You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars

Worst Service Ever! Who can I talk to next?

WORST SERVICE EVER!
I recently went to the Masonville apple store for service on my apple iPhone 5. The speakers blew on it, making music or sounds sound fuzzy and diminished, and after running diagnostics, my battery health was found to be right on the line of "needs replacing and dying"( apparently not good enough). After speaking to the tech, my phone was sent to the back for repair and I was told to wait 30 minutes for it to be done. After returning 45 minutes later, and waiting another 20 after i was somehow lost in the line of other customers waiting to purchase their $900 devices. I understand sometimes things don't always go to plan, so I didn't make a complaint or anything. It was only after getting my iPhone back from repair, only to have the speakers still blown that I started to become fed up. They blamed a small chip in the back of my phone as the cause of my speaker problems. How does non conductive glass interfere with the electromagnetic signals that speakers use to generate sound? Even if glass did somehow short out my phone, that would cause the speakers to not work at all, rather than just loose a great deal of quality. My question now is, what is the next level of apple hierarchy I can deal with because the Masonville store clearly does not seem to be running at the standards that apple claims to posses.

they blamed a small chip in the back of my phone as the cause of my speaker problems. How does non conductive glass interfere with the electromagnetic signals that speakers use to generate sound?
It doesn't. But a chip indicates some sort of impact or drop which is most likely what the technician was referring to being the cause of the speaker problem, not that the glass is damaged.
what is the next level of apple hierarchy I can deal with.
You can try another Apple Store, if there's one in your area, or calling Apple Support and asking to speak with Customer Relations. But if the technician has logged this as being a situation of accidental damage, there's probably nothing they can do.
Good luck.

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"?

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"? When I plugged in my iPad this popped up!

Hi csreddy,
If you are receiving a message to contact an Apple Retail Store or Authorized Service Provider for help updating from iOS 3, click on the link below to initiate that support:
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT204204
Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Last Modified: Jan 12, 2015
Apple - Find Locations
https://locate.apple.com
Contact Apple for support and service - Apple Support
http://support.apple.com/en-us/HT201232
Regards,
- Judy

I bought an unlocked iPhone 4s in America from an Apple Store, need Japanese service.

As the topic line states, I bought an unlocked iPhone 4s in America from an Apple Store, need Japanese service. I need to use it in Japan. What should I do? What is a good provider? I heard that Softbank will not let you use ANY iPhone that is not purchased from them. So I am wondering what to do.
I will be studying in Japan for 15 months, so I think it best that I get a 2 year contract, seeing as I plan to work here, following graduation. Does anyone know a way around the Softbank issue? If not, should I choose AU or Docomo? If those don't make much sense, either, than should I simply return the iPhone that I purchased in America and sign up for a two year contract with Softbank here?
P.s. The whole purpose behind buying it in America to begin with was because if I return to America, I can always use it there, too.

Hi,
I am in the same situation as Iooc, I live in Uruguay and the iphone 4s costs 1400 Us dollars. I have been told that this price is caused because apple does not offer a discount to the Uruguayan distributors, therefor they are buying at the same price as in an apple store.
Well, as I have a friend travel next week to the US, I wanted to know about the unlocked iPhone 4s. Is it only GSM? Won't I be able to use intent 3G in this phone here in Uruguay?
Thanks

How can I unlock my UK phone for AUS use when sourced from UK Apple Store (so without service provider to do it for me)?

So my Aus iPhone that I had unlocked to do a bit of travelling went for a swim in the Med- my service provider back home informed me that in order to claim on insurance internationally that I should get a new one from an Apple Store and send them the bill etc etc. I did that, and all was fine with the rest of my trip on a prepaid UK sim. Now I am home and want to put my AUS sim in (where I am under postpaid contract) but my iPhone is not recognising it, with an error message of 'Invalid Sim'. My service provider cannot help as the product was sourced from Apple originally and not them. Can someone let me know how this can be fixed?

Okay, so if you purchased your iPhone from an Apple store in the UK then it is fully unlocked. Apple in the UK sell fully and officially unlocked iPhones, so you should not have a problem with inserting any sim card into your phone. The phone will be unlocked as long as you purchased the phone in the UK for the full purchase price and not as sim free rather than unlocked.
Have a word with your provider, as there could possibly be a problem with your sim card. Get a new sim card and try that. There is no reason why this should not work on an unlocked iPhone.

Thank you Apple for the worst update ever! This is what I lost last night..

I lost my messages! I lost my wireless passwords! I lost all the progress in every game I had! I lost email accounts that I had to reconfigure! I lost my mind!
What I gained? A slower iPhone that can arrange folders...
I want my things back but I guess... well you know... I guess I don't deserve it. I'm just a client to make proffit. No one in Apple will ever read this.

I personally think that's a crappy response and poor assumption. Doesn't the old saying go, make an ASSumption, make an ASSoutofyourself?
I'm in the same case as the OP. I back up regularly. I keep iTunes updated. I keep Windows updated. And I did "everything right" as was instructed by Apple. Plug in. Sync. Click Update. And that's where all **** broke loose.
My download of os4 went fine. It was the update that totally wiped my data, leaving me with only ONE of my updates (from Sept 09) in tact, but still unusable, as it throws the iPhone into a continual syncing loop. It hung up on the "backup" process, and if you look through these forums, this certainly isn't an uncommon problem, and more importantly, not a FIXED problem. After about 4-5 hours of waiting for my phone to backup, I finally thought maybe it truely WAS hung up, so I tried to cancel the backup process, and since I had backed up prior to downloading, I figured it would be okay. And if that failed, I figured it wouldn't be a big deal to rollback to my last most recent backup from about a week ago. But no. I tried to backup and I got stuck in the never-ending backup loop. And then finally after Restoring and Rebooting about a dozen times, I am finally left with the realization that I have a "working" iPhone with iOS4, but absolutely NO data and NO settings. The games were the least of my concerns. I had business apps on there that I use for my freelance business. The settings of the many apps I had on there will take me DAYS to reconfigure, and that's if I remember everything easily.
Thanks Apple.

WORST SERVICE EVER

I just thought I would ressurect this post because yet again BT are proving that there customer service is **bleep**.
Before I start my rant I apologise for the length of this post
BT have a virtual monopoly in certain areas (and dont they know it)
I live out in the country iand because of that (much as I'd like 20mb speeds) I know and accept the fact that my broadband is not likEly to be amongst the fastest.
However I do expect it to work !!
When this post was originally written it took BT 9 WEEKS to get my broadband sorted and when they did eventually get it working it was at the blisteringly fast speed of 0.5MB (in actual fact 0.3MB download and less than 0.1 upload)
Many times during this process I asked if BT would lend me a wireless dongle so that I would have some connection, but BT are a huge mutli-national telecommunications company who DONT have any dongles they can lend !!!
Anyway after enduring this pain they eventually sorted it out and gave me a few months free as a 'goodwill gesture'.
So I had been up and and running with a nice stable broadband connection for a couple of years but not that fast (BT inform me that this is due to the distance from the exchange/cabinet) ...On a good day I get 0.3MB download speed and less than 0.1MB of upload speeds....but at least it works
However Imagine my joy when I get informed that BT have a great new service especially designed for Businesses in the Rural community to give them faster broadband. It sounded almost too good to be true (I wish I'd listened to my gut reaction).
I was told that if I signed up to BET (Broadband enabling Technology) I would get speeds of 2MB....
Now I know that does not sound fast to many other users but for me it could be an almost 10x increase in speed.
Still very poor given that Ofcom estimate the national average at over 9Mbps and Eu expects 100% to have access to speeds of 30Mbps+ within 7 years.
However I thought it would still better than I had so I contacted BT. Sure enough I was eligible for BET(GREAT !!).
Better still was the fact that it is goverment funded for small businesses in NI.
I was informed that I would have to change to BT Business broadband rather than my standard package but I thought it would be worth it. I was a little surprised when told that to make the switch from one BT product to another BT product (on the same line) mean that I would lose my broadband for up to a week! I found this a bit odd beause thought it should have been a simple process. However I was ok to agree , but I did make it clear that I wanted to be informed before any work was scheduled because I did NOT want to lose my connection at a time when my daughter would need it for exam revision etc....
Imagine my dismay when I got notified that I was losing my connection and my broadband services would stop on 2nd May (just as the exam revision is getting into full swiing etc)....Still its only a week and it will be worth it (wont it ?)...
So I get notification on 2nd May that my BT Business Total Broadband WILL be UP AND RUNNING by 10th May ...hang on a min ...thats more than a week...but again thsi new super faster Business broadband will be worth all the pain (wont it?)
Sure enough on 10th May I get yet another notification that my BT Business Total Broadband is READY FOR ACTION ...all I have to do is install the router and follow the instructions...SIMPLE!
I have 25 years IT experience so installing the router was no issue (in fact it was exactly the same router as the one I already had). ....SO WHY DOES IT NOT WORK ?....it wont sync up....
OK sometimes these things take a little while...so lets leave it switched on for a day and see what happens ....still no joy....
OK time to call the technical support boffins....er....er... thats easier said than done because it is virtually impossible to get through to anyone who can speak to you about a BT Business line etc....
However I eventually got through to an engineer who deals with BET technology....he informs me that it can take 3 WEEKS to get the BET technology installed....THATS NOT WHAT I WAS ORIGINALLY TOLD.....OR I WOULD NOT HAVE AGREED....
But I asked if I could simply continue to use the business line at my old broadband speeds....of course, that should be no problem at all , everything is there.....SO WHY WONT IT WORK ?????
er....um....we don’t know , we will have to do some tests etc
Its now 23rd May and I have been without any broadband for 3 WEEKS...again I asked for the lend of a dongle as previously and BT STILL DONT HAVE ANY ....I asked a few questions
1)      Why did the engineer that switched me to Business not test and ensure that it was working ?
        NO ANSWER
2)      Can we please get an engineer to physically go out and sort this problem
        I need someone to go on-site and basically not leave until it is working
ER...UM....SORRY WE CANT DO THAT ....The computerised system will not allow us to request an engineer    because you have a pending order for BET.....
3)      When will my BET be installed
        Its scheduled for 4th June
-----wait...that’s more than a month after I lost my conncetion (a lot more than a        week)
4)      Is there any way we can excalete and get it done immediately to sort this issue
        Er..UM...Sorry we have no control over that scheduling
5)      OK when the engineers do eventually install and enable BET can I have a guarantee that someone will be there and basically          will not leave until my connection is working
        Sorry we cant do that because it is different areas
The issue I have where I live is that to a certain extent BT have us by the ******* because quite a few of the other suppliers dont even offer a service
Just got another email stating that they have now been given a date of 5th June for the engineers
On a slighly positive note I have been told that they will be offering me SOME compensation.
I have not done all of the accounting yet but the costs I have incurred over the past 5 weeks because of this issue
are mounting up and will definately come to a lot more than a couple of months free broadband !!!
Now into the 6th week with no broadband at home/in the studio
I did eventually get them to agree to suply a wireless dongle and engineers are due out tomorrow ...but I am not exactly holding my breath.
So on the basis of my experiences my advice is
If you have ANY alternative at all stay as far away from BT as you possibly can
I could see through there being issues if BT was one of the cheaper suppliers but they are not !!!

Hi turtlec,
This forum is the BT Retail Residential help forum
As it is a BT Retail Business broadband service your best to go to the BT Retail Business forum here: http://business.forums.bt.com
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Worst service ever with Comcast

I have called Comcast 3 times today only to be cut off on the final call. I am not able to send email. I can receive and did receive the email you sent but not able to reply. I demand a resolution to this problem or I will cancel my account.

We'll need some additional details. Are you using the webmail in your browser, your smart phone, or something like Thunderbird/Outlook? Are you getting an error? I do see your account has been sending messages prior to about 3pm ET yesterday.

Worst service experience...irresponsible lenovo customer support

This is conversation I had with some of the officials of lenovo.
Not a single person found responsible, starting with Sales support , technical support, Salesservices ED..and list goes on.
I cried out my issue about 15-17 times to different person, not a single person have kept any track of it niether it is resolved yet. And after all the hustle the final email answer comes from lenovo's Service ED is that they cant help contact local lenovo!
Worst service ever anyone can provide!
I am pasting my email conersations with the "officials" and persons of lenovo :
---------- Forwarded message ----------
From: Services_ED <[email protected]>
Date: Monday, November 10, 2014
Subject: Repair of Lenovo ultrabook laptop - model number U410
To: XXXXXXXXXXXX
Dear Customer,
Thank you for reaching to Lenovo India.
Request you to get in touch with the respective country for further assistance.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: XXXXXXXXXXXX
Sent: Saturday, November 08, 2014 10:10 AM
To: Services_ED
Subject: Re: Repair of Lenovo ultrabook laptop - model number U410
Sir,
It is surprising to note that a customer of “Lenovo”, supposed to be a good brand ,has such a pathetic after sales service.
Just imagine that a customer is not able to use the system due to non- availability of Lcd rear screen ( part no 90200798 ). God only knows what happens when there is problem with hard disc or some important part.
I have been trying for over 3 months now both at your Bangalore office ( at-least 20 times ) service contact no and in US on 877-453-6686 at-least 10 times.
Your service centre has sent me the wrong part and are not accepting to refund the amount paid USD 72.87
Even after providing all relevant information about the problem and the product delaying tactics are being adopted by putting irrelevant questions.
All desired informations are given below once again.
1. Attached the copy of bill
2. Ordered the part by calling Lenovo (877-453-6686)
Day before yesterday I called Lenovo (877-453-6686) and had a conversation of 1 hour and 10 minutes in which the employee gave me an assurance that I will receive an email within 24 hours and he even told that he has made a note of calling me on 06 Nov, 2014 and check with me whether I have received the email or not. I neither have received the email nor I have received a call from him. The employee id is 198558.
Looking to the attitude of the so called service department of Lenovo I will be left with no other option but to post the case on all social media sites so that the world knows the true face of Lenovo’s service department. I will also be constrained to take legal measures for recovery of the loss .
Please treat this as the final call and ensure that the problem is attended not later than 10th November 2014.
Thank you.
On Wednesday, November 5, 2014, Services_ED <[email protected]> wrote:
Dear Customer,
Requesting you to share the below details where you have contacted for the repair.
Service center details with number
Copy of the bill paid.
So that we can proceed with the case accordingly.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: XXXXXXXXXXXX
Sent: Wednesday, November 05, 2014 8:32 PM
To: Services_ED
Subject: Re: Repair of Lenovo ultrabook laptop - model number U410
Well I tried contacting them, I ordered the part number 90200798 but when I received it was the wrong part number which was delivered to me. When I call the customer care, they say that the part number is available when I try to order that they say it is not available to order. Even I still have not received the refund of the wrong part they have sent me. I just don't understand why such kind of poor service is being provided inspite Lenovo having such a good brand name. I request you to look into this matter aa it is becoming a serious issue and since 2 months I am unable to use my laptop.
On Wednesday, November 5, 2014, Services_ED <[email protected]> wrote:
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me and providing your valuable feedback.
We regret to hear the issue and I would kindly request you to reach out to our technical support team and you may be rest assured that they shall provide you the appropriate information in providing the authorized Lenovo service center address so that the below issue can be resolved.
IDEA : 1800-3000-5366 / 1800-419-7555
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: XXXXXXXXXXXXXX
Sent: Wednesday, November 05, 2014 1:15 PM
To: Services_ED
Subject: Re: Repair of Lenovo ultrabook laptop - model number U410
The serial number of the machine is QB05590775. The laptop is Lenovo Ideapad UltraBook U410.
On Wednesday, November 5, 2014, Services_ED <[email protected]> wrote:
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me.
Kindly share us the machine details so that we can have the team concerned reach out to you and provide you the best possible resolution.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: XXXXXXXXXX
Sent: Wednesday, November 05, 2014 11:31 AM
To: Services_ED
Subject: Repair of Lenovo ultrabook laptop - model number U410
The customer care,
I had purchased a Lenovo Laptop Model number U410 from India in September, 2012 and later I moved to Dallas in August, 2013. After an year of use I faced the problems during opening / closing the screen. I contacted a vendor locally and he informed that part number 90200798 has to be replaced. I have tried at all the places in India and got this requirement registered at Bangalore customer care who have finally confirmed that the model is discontinued and the spare part number 90200798 is not available in India now.
I request you to kindly guide me as to where this can be repaired. It is surprising to note that a product which could not be repaired despite my best efforts.The customer care in US tells me that they have the part number when I try to order it they send me a different part number.
Me and my friends have been preferring Lenovo products and therefore request you to take up my case on priority and under special treatment.
Thanking you,XXXXXXXXXXX
I am not anymore expecting form these people to solve this problem, because they do not care about customer; and it evident from their careless responses.
This is an attempt to help and save someone's money, this may open someone's eye and stop them from getting in to this poor service trouble!
I will try my best to reach every possible social media with this!

Hello User288840,
It was very kind of you to purchase a Lenovo laptop for your daughter before she went off to college! I’m sure such a purchase was intended to help her through her studies, and I’m truly sorry to hear that she’s encountered issues with the touch-pad so soon after purchase.
Generally speaking, outside of the Return & Exchange Promise we would attempt to repair the laptop under either a manufacturer warranty or a Geek Squad Protection plan (if one was purchased) depending on the issue at hand. While it is nice to hear that one store may have been willing to offer an exchange, this would be considered an exception and not all stores may be willing to provide such an option. However, this information should of course have been shared with you in a respectful manner, and I apologize if it wasn’t.
Using the information you registered with the forum, it seems that this purchase was made in August of 2014, putting you far outside the Return & Exchange Promise. I am sorry if the solution offered by the secondary store did not coincide with the first store’s option, and that their solution of repair was unsatisfactory to you. With that said, I would encourage you to return to the store to see what repair options we may have for you. Please let me know if you should have any questions.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

I just bought this use mac book pro, and automatically when i try to go on the apple store to upgrade, its an other ID

its always the apple ID of the owner who had the macbook before. All the info of the owner before has been remove. I check in the preference systeme under user and groupe and theres nothing. i put my apple ID and also my password.....
help help
ty

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It is not safe to use a computer with software installed by a previous owner.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In thePartition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
3. Other issues
If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

Apple store & windows install

I'd like to have windows put on my daughters computer but I'm not comfortable doing it myself. Does the apple store offer a service where it will setup bootcamp and install windows? If they don't, do I have any other options?

Products and services? I don't see anything there. I've already looked up how to do it under the technical documents. That is how I know I don't think I can do it.

Repair-bring to apple store or mail back to apple?

My five month old ipod video's screen is shot. All that is viewable on the screen is some random light and dark gray background with some colored vertical lines and a random area of black. Its in pristine condition--no scratches, never dropped. Its a 60gig ipod video. The store is an hour away from me and I'm wondering whether I'll get quicker (better?) service there? Its still under warranty from Apple and still has free shipping? I'm hoping that if I go to the store they may be able to replace it. Anyone have experience with either?

All new iPods come with a standard one-year warranty from Apple. If you're still within that period, you can either take it to an Apple store, or request service online here;
http://depot.info.apple.com/ipod/
There may be a shipping fee for service by mail - I believe it is about $30 if your iPod is more than six months old. If it's newer than that, it's free.
If you do take it to a store, you will likely need to make an appointment first. Find your store location & set it up here;
http://www.apple.com/retail/
Good luck.
Cheers!
-Bryan

The worst service I have ever had with apple.

Ok, about a week ago my ipod mini started to show very obvious signs of hard drive failure. I now know this is very common with ipod minis. I took this ipod to the apple store in victoria gardens, and got an appoitment at the genius bar. I have never seen in my life such poor management. They tried to find every reason in the world to not replace my ipod with a new ipod. Not REFURBISHED new. I do not settle for refurbished parts. Now it states in they're warranty that I have three choices. 1 replace the ipod with a new one. 2 refund money. Or 3 get a refurbished ipod sent to my home. I of course wanted my money back because i don't want this problem to happen again. Refurbished parts are crap! My ipod is still under warranty and I demanded the money. Apple said we choose what option you get but no where does it say on they're warranty they choose. I argued with the store for almost 2 hours but they would not budge. I want to know if They should have given me my money back or is this a common issue with apple? All I know is that Next weekend I'm probly going to be potitioning outside apples door. And if this problem is not resolved I will never deal with apple again. I have also reported them to the better business bureau for inspection.
DELL Windows XP
DELL Windows XP

"Apple said we choose what option you get but no where does it say on they're warranty they choose".
No? This is from the warranty. I've highlighted in bold the 3 words you seem to have missed.
"If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product."

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

Apple store@Westfarms...worst service ever!

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