Worst Service Ever! Who can I talk to next?

Question

WORST SERVICE EVER!
I recently went to the Masonville apple store for service on my apple iPhone 5. The speakers blew on it, making music or sounds sound fuzzy and diminished, and after running diagnostics, my battery health was found to be right on the line of "needs replacing and dying"( apparently not good enough). After speaking to the tech, my phone was sent to the back for repair and I was told to wait 30 minutes for it to be done. After returning 45 minutes later, and waiting another 20 after i was somehow lost in the line of other customers waiting to purchase their $900 devices. I understand sometimes things don't always go to plan, so I didn't make a complaint or anything. It was only after getting my iPhone back from repair, only to have the speakers still blown that I started to become fed up. They blamed a small chip in the back of my phone as the cause of my speaker problems. How does non conductive glass interfere with the electromagnetic signals that speakers use to generate sound? Even if glass did somehow short out my phone, that would cause the speakers to not work at all, rather than just loose a great deal of quality. My question now is, what is the next level of apple hierarchy I can deal with because the Masonville store clearly does not seem to be running at the standards that apple claims to posses.

Answer 1

they blamed a small chip in the back of my phone as the cause of my speaker problems. How does non conductive glass interfere with the electromagnetic signals that speakers use to generate sound?
It doesn't. But a chip indicates some sort of impact or drop which is most likely what the technician was referring to being the cause of the speaker problem, not that the glass is damaged.
what is the next level of apple hierarchy I can deal with.
You can try another Apple Store, if there's one in your area, or calling Apple Support and asking to speak with Customer Relations. But if the technician has logged this as being a situation of accidental damage, there's probably nothing they can do.
Good luck.