Apple TV (1st Gen) can't connect to network. error -25.
I have the Apple airport as my router. I had to change my network user name and id, as 2 of my devices wouldn't connect. Now every device will connect except the Apple TV.It says invalid password error -25. The only thing I changed was the network name. The new network name comes up, and when I type in the password, it says incorrect password and error -25. HELP!! It wasn't a problem until I changed the network name. I've tried unplugging the apple TV to reboot 2 times, still no change. All of my old content is still on there, so I'd prefer not to do a restore unless necessary. Since if I do a restore and still can't get an internet wireless connection, I'll lose all of our tv shows, playlists, pics, etc.
Thanks. I'm not sure abou the type of security - I just use the Apple Airport Utility to have a password protected main network, as well as a guest network. For the name there is a space in between the two words. One is: Family Network. For the password, one does contain a symbol but the other one is just alpha numerical characters.
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After iTunes 10.3.1, my Apple TV 1st gen. can't see any shared iTunes libraries!
Ok, everything was working fine until iTunes 10.3 came into the scene. Post 10.3 / 10.3.1, my Apple TV 1st gen can't see any shared iTunes libraries...
Hello everyone
I have fixed it! The problem was that Apple TV had tried to connect to the computer so many times the Virus Barrier X6 had decided it was a malicious attack and blocked the IP address.
I fixed the connection by adding the IP address to a trusted list within the FireWall rules.
To do the same follow these instructions
Go to Virus Barrier X6.
Click the 'Anti-Vandal' Tab at the top of the screen.
Click 'Blocked Addresses'. Select the IP of Apple TV (you can find this IP address through your router software). Click the '-' sign at the bottom of the left hand column. If the Apple TV IP address isn't listed then you have a different problem!
Click 'Trusted Addresses'. Click the '+' sign at the bottom of the left hand column. Add the IP address of Apple TV in the pop up box, select 'permanent', add any notes you want to and then click 'OK'.
Turn on Apple TV and it should all be working fine (assuming that your 'Home Sharing' setting are all on and you are connected the the network!).
Hope that helps
M -
Apple TV 1st Gen can no longer connect to wireless networks
My Apple TV (1st Gen) has recently lost the ability to connect to either of our wireless networks at home. I rean the diagnostics at the reset screen and the Apple TV says it is performing normally. In the settings, whenever I attempt to connect to a wireless network, I am now only offered "Other..." as a choice. Proceeding to the next screen, I enter the name of the network closest to the Apple TV -- an Airport Extreme set up for 5 GHz that this Apple TV connected with daily up until 2 days ago. The Airport base station is perfoming normally, as my MacBook Pro can see it and establish a network connection without any difficulty. The issue is limited to the Apple TV. I did a Factory Restore, and now when I go to Wireless Network > "Other..." > Enter the name of the wireless network" the resuit is always the same, and error message stating: "There was a problem connecting to the network. Check your settings and try again. (-4)".
This message comes up almost immediately, without requesting a WiFi password -- suggesting to me that this Apple TV has lost the ability to connect to ANY wireless network due to a hardware failure.
Q: Has anyone else in the Support Community had a similar experience with their 1st Gen Apple TV, and if so, did you find a solution to it?
Note: When I first noticed the connction to this Apple TV had gone stale (greyed out in the iTunes Airplay Speakers list), and prior to doing the Factory Restore, I could play back iTunes content stored on the hard drive, but could not connect to the local wireless networks. I noticed that the Apple TV was running very hot -- it has alwasy run pretty hot to the touch.
If this Apple TV has died, I will get a 3rd Gen Apple TV, but wiill then have to work through the HDMI to Composite video + Audio issues, as this Apple TV is connected to our older (non-HDMI) TV.Follow-up: Able to connect with ethernet cable, downloaded software updates, connected to iTunes, and synchec content.
Next, disconnected the ethernet cable. ATV1 froze and was restarted using the Menu + ( - ) combo on the remote. Re-ran diagnostics yeilds: Apple TV is working fine.
Restarted, then went to configure the Wirelss settings. Apple TV once again does not show either of the two wireless networks. Selecting "Other..." and entering the SSID yields the same immediate response:
"There was a problem connecting to the network. Check your settings and try again. (-4)"
No change on the wireless front :-( Bummer.
Looks like an ethernet connection is the only option left to continue using this Apple TV 1st Gen.
Thanks for your help. -- Paul -
Apple tv 1st gen can't add to hd and can't get shows off mac
i have a apple tv 1st gen with hard drive
#1 a month ago all was great i would go to my mac and add shows to hard drive through itunes but that has disapered now with new i-tunes it dont give option to add music or videos
#2 last week i could conect to mac and watch my shows that i download but now it says "this devise is not autherised to view " or somthing like that
I AM STUMPED
Things I have tried
Reset apple tv
re autherised account
re atach to mac with pin code
nothing works
i can still watch shows D/L prior to last week just not anything in last week
also apple tv 2 works fineThanks. I'm not sure abou the type of security - I just use the Apple Airport Utility to have a password protected main network, as well as a guest network. For the name there is a space in between the two words. One is: Family Network. For the password, one does contain a symbol but the other one is just alpha numerical characters.
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Apple TV (1st gen) will not connect to iTunes
I am at wit's end. Until a couple of days ago, my 1st gen Apple TV connected fine to iTunes. Now, it will not connect no matter what. I have tried the following:
1) restart both ATV and my machine (Win 7 running iTunes 10.7)
2) restored ATV factory settings and reinstalled software
3) hard-wire via ethernet to my computer (which some articles seemed to indicate should work - nothing happened)
4) hard-wired both my cpu and ATV to a router - nothing shows up
5) removed and reinstalled all Apple programs, including iTunes, QT and ancillary
6) vaired between hard-wired internet connection and wireless for ATV
7) did everything on this page, including open ports manually http://support.apple.com/kb/TS1453
Most frustrating of all, my wife sees the device instantly in her iTunes. AGHH!Same thing happened to me, starting right after I updated the Apple TV firmware. I restarted both devices to no avail. I can, however, play my itunes library content from the apple TV's "computer" app. So there must be some kind of connection. What I've lost is the ability to stream music from iTunes using AppleTV as an "airplay" device.
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Apple TV (1st Gen) can't find update...
I recently got a 1st gen Apple TV from a friend who no longer wanted it.
In order to completely reset it for my use, i ran a system restore using the Menu + - combination and it restored to 1.0 (It was one of the first 40GB units released)
The issue i'm having now is that it alternates between the Apple logo on boot up, displays the menu for approx 1-2 seconds, then goes back to the apple logo. I can stop this by blocking internet access via my router for the AppleTV and it stops and displays the menu.
I then can re-enable internet access and attempt to update, but it finds no update. I really want to be able to set this up for my daughter in her room to replace the DVD player and give her access to my movie and music collection, but if i can't update it, then i'm kind of out of luck and have got a nifty looking paper weight....
Can anyone tell me if there is anything i can do at this point? I'd like to avoid using any method that would require me to dismantle the apple tv if at all possible.
I have another Apple TV that resides in the living room and i love it and would like to be able to add to my stable :-)Have you tried starting up without internet connection at all (not simply removing it) and then once booted attaching ethernet and checking in Settings for updates manually?
There was a recent thread where someone with similar issues got it to work eventually but I'm struggling to find it.
Please send Apple feedback - they seem to have pulled the rug out from under AppleTV 1 user's feet - restoring to 1.0 or whatever shipping version is teh recognised meothod to reset to shipping - it needs to work for those that shipped with 1.0.
http://www.apple.com/feedback/appletv.html -
HT3199 connect iTunes on new macbook to apple tv 1st gen. library
On my formar macbook I had iTunes to synch with Apple TV 1st generation.
After upgrading to a new macbook pro with iTunes 11.0.3 I observe following problem:
1. on apple tv 1st gen. the library from my old macbook is there but in light gray, i.e. not connected to new macbook
2. when connecting new computer to apple tv 1st gen. it will create a new library (instead of connecting with existing library).
3. in iTunes, Devices Apple TV, only buttons "Settings" and "Photos" appear on top of window. "Music", "TV-shows" are missing.
How do I connect the two libraries, i.e. iTunes library on my new macbook with library on my apple tv 1st gen (last synched with my old macbook)?AppleTV 1 was designed to sync with a single computer, but apart from untransferred purchases made on AppleTV, the sync was to AppleTv only.
You cannot make the new computer sync with AppleTV without removing the old sync connection on AppleTV under Settings>Computers. Doing this wipes the AppleTV of content tomprepare tobsync with a new iTunes library.
AppleTV1 also allowed streaming only from several computers other than the synced one - content will appear under My Shared Movies and so forth when the computer is on.
you really need to remove both computer entries from the Computers settings screen then re-add the new iTunes as a sync library.
Hopefully you have still got the old computer to allow you to copy media to the new one, or have copies of he media somewhere.
If most of your stuff was from iTunes Store then you should be able to redownload in iTunes. -
How can I retrieve photos from my Apple TV (1st gen) to put onto my new iMac?
How can I retrieve photos from my Apple TV (1st gen) to put onto my new iMac?
See if this helps:
http://support.apple.com/kb/TS1315
Cheers,
GB -
Can't move rented movie from itunes to Apple TV (1st gen)
I have rented a movie through iTunes but cannot transfer this to my Apple TV (1st gen). I have tried dragging and dropping the movie into the Apple TV device section on iTunes but it won't allow me to do this. I have tried syncing and this has made no difference. No rental section appears on the Apple TV either. Can anyone suggest what else I should try? I have an Australian iTunes account.
Steve: I know this does not solve your current problem, as it is a strange one, but wht not report the problem download to the itunes store, get a credit then rent it again on your ATV. It might be a slower dl but at least you do not have to wait for a sync as the movie will be erased after you watch it anyway.
Good luck -
My apple tv (1st gen) alternatly shows the apple for 30 sec. and then the menu for few seconds and the apple again, like it was restarting. I can't do any operations
Welcome to the user to User Technical Support Forum provided by Apple.
Please do not post your Apple ID on a Public Forum. I have requested the Hosts remove your Personal Information.
Thana Chootabtim wrote:
'Your Purchase Could Not Be Completed'
For assistance, contact iTunes Support....
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
my apple tv (1st gen) has worked fine for a year/ All of a sudden it has stopped displaying any movies or tv. It only displays my movies or my tv that has been previously down loaded. however it appears connected wirelessly with good signal strength. Have tired swithing off both router and apple TV. Any ideas?
This is a known, ans ongoing issue. Rest assured you're not the only one affected. There are several threads here already discussing this, I suggest searhing them out if you want more details, and possible work-arounds for locally hosted content.
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Apple TV 1st gen does not show in itunes preferences or devices
Apple tv 1st gen does not appear in itunes devices nor in preferences. The words "Apple TV" appear no where in itunes whatsoever.
Windows 7
Apple TV 1st Generation
It used to be there but not since I updated itunes.
I have tried:
re-install itunes (version10.7.0.21)
re-set apple tv
unplug all cables on apple tv and router
performance test on apple tv (OK)
turn off "Home sharing"
turn on "Home sharing"
"Share my library on local network" - Off - On - Off - On
The apple tv works fine and it is connected to my network (I can watch youtube no problem).
I've now spent about 6 hours researching any other possibilities to no avail. Any help appreciated.Thanks for all the helpful answers I received on this thread!!!!
Anyway, this morning I received the notification to download the 10.1.2.17 which I did. This resolved my problem.
I am still a bit sceptical that the same symptom my return as it happened the same way in the past.
Fingers crossed!! -
Apple TV (1st Gen) no longer appears in iTunes 10.
Hi there, my Apple TV (1st Gen) no longer appears in itunes 10.
I have looked at as many of the forums as I can and I have followed all the advice to reset Apple TV, router and PC. No joy. I have then restored Apple TV, uninstalled and reinstalled itunes, checked router ports etc. but still no joy.
The Apple TV is connected to my network just fine (I can download movie trailers etc.), my PC is connected to the network just fine (itunes store opens and I can shop). However, the Apple TV does not appear in the devices list on the LHS of the itunes window, there is no Apple TV tab in preferences and I cannot locate my library (not listed) on the Apple TV.
Basically I have tried everything I can find to try to solve this, but no joy. Please can someone help me as this is driving me crazy?If you've reset AppleTv, have you actually set up the sync/share computer again?
If not go to Settings>Computers and add a new library - a 5 digit code will appear for you to enter in itunes.
The top computer entry in the list syncs and streams, the others only stream. If you plan to purchase anything make sure you have an entry for sync/stream as streaming only libraries may not transfer AppletV purchases.
AC -
Apple TV (1st Gen) not seen by iTunes
Hi there, my Apple TV (1st Gen) no longer appears in itunes 10.
I have looked at as many of the forums as I can and I have followed all the advice to reset Apple TV, router and PC. No joy. I have then restored Apple TV, uninstalled and reinstalled itunes, checked router ports etc. but still no joy.
The Apple TV is connected to my network just fine (I can download movie trailers etc.), my PC is connected to the network just fine (itunes store opens and I can shop). However, the Apple TV does not appear in the devices list on the LHS of the itunes window, there is no Apple TV tab in preferences and I cannot locate my library (not listed) on the Apple TV.
Basically I have tried everything I can find to try to solve this, but no joy. Please can someone help me as this is driving me crazy?
(I have also posted this in the Apple TV forum as I was not sure if it is an iTunes or Apple TV issue)Ok, so I figured out that the software on the ipad must not be compatible with the old airtunes...
So I did further research and went ahead and got the Remote HD app on my ipad 3 (kinda pricey for an app, but even cheaper than a cable after all); this only works if you have a jailbroken atv1 with the RemoteHD plugin installed.
And instantly, shazam, the box and triangle shows up on the ipad and I can airplay to the atv1. I only was really wanting to play music over the house system via the apple tv; but the video mirroring actually works as well. It's not that great, however. All of these mods are really pushing the envelope on the poor old atv, which has smoke pouring off of it... i'm kidding.
The whole Firecore (atvflash) setup process was actually kind of a pain in the neck, but now that it's all set up everything works. Mostly. Bottom line I'm playing music from the ipad on the house system and walking around... look ma, no cables! -
After Itunes upgraded to latest version 11.0.2.26 Apple TV (1st gen) does not show up anywhere in Itunes
I have the same problem. It was working fine up until the last update for iTunes 11.0.2
Here's the details:
I have an Apple TV - first Gen and up until a couple of weeks ago, was regularly playing sync'd iTunes music and videos through it on a daily basis.
I see other devicess showing up in the "Devices" list in the left panel of iTunes (such as iPad, iPhone, etc.)
AppleTV used to be there consistently, then disappeared upon update to 11.0.2
Apple TV also does not show up in the devices tab under the Preferences window.
I have tried multiple suggestions on the support forum but none have worked.
Apple TV is able to access the network, is on the same network as the iMac with iTunes library connected. Both are connected to network via ethernet cable (not wifi). Both are able to access the internet (apple tv plays movie prieviews and gets updates). Using the Terminal app, I am able to ping the apple TV's IP number from the iMac and get a successful return.
Both have latest software downloads.
I have tried cold-booting the apple TV, resetting the router, and verified in the router device list that both imac and appleTV are listed as active, un-blocked connections.
I don't intend to buy an Apple TV 2nd gen or later (since I bought this one and it's not working now due to software update, what guarantee that a later model won't generate the same problem later.
One last wrinkle, I have a 2 year old and a 5 year old who are jonesing hard for their "dance party" fix.
Have you ever wronged a two year old?
It is NOT pretty.
Help me Apple-wan-kenobi...I can't take the screaming!
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