Apple Tv rented movie shutdown during play, not highlighted as hired / able to replay, fraud!

Rented Epic tonight
Started watching and it shut down during play, for no reason
Cannot Replay cause it doesn't appear as rented.
Connection is allright (duh, hense this post)
Apple Support unavailable.
Thank you for ruining my evening and stealing my hardearned cash.
This goes out the window, along with my thoughts about it.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

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Rented movie won't play "not compatible with Apple TV"

Using my apple tv, i rented a movie from the iTMS. When I try to play it I get an error message saying it can't be played because it's incompatible with Apple TV.
Troubleshooting: I unplugged the ATV for more than 5 minutes and replugged it. I checked to see whether purchased music still plays (it does) and whether purchased tv shows still play (they do). I can also go to iTMS and view previews of movies.
So everything seems to be working, except this movie. (I have two other rented movies but they don't expire for a couple weeks; this one expires in 22 hours so it's sort of imperative i view it today or lose it, and i can't do the one final test -- see if the other rented movies play ok -- because then the 24-hour ticker on those would start, and i'd have only enough time to watch one of them, and not the one that's already set to expire in 24 hrs.
ironically, the only support thread i could find on this particular error message for apple TV-acquired media, involves this same movie, "An American Rhapsody". That question was posted more than a year ago and never was resolved. (see http://discussions.apple.com/thread.jspa?threadID=1492298)
It's a little frustrating that the only apple support i could find for this issue is email support, promising me an answer within 24 hrs. So it's unlikely an answer will come in time. Maybe they'll help arrange a credit to my account after the fact. But (and i'm a big fan generally of apple and apple support) it seems like there ought to be customer service to cover the situation where someone buys (in this case, rents) something and can't get the promised product.
I've spent 90 minutes trying to solve this and the friend who was going to watch it with me just left, but i'm still curious to see if anyone can propose a fix. thanks!

you should use the "report a problem" link that is on the email invoice you get.
this will take you to the itunes section to report an issue with a particular purchase.
or go to "view my account" in itunes and then choose "purchase history"
if it didn't work you'll most likely get a refund.

Apple TV3 will not load a movie I have rented. When I go to Settings/iTunes store/rented movies it still will not load.

Apple TV3 will not load a movie I have rented. When I go to Settings/iTunes store/rented movies it still will not load.

Thanks, that worked. Much appreciated.
john Galizia

Apple TV - rented movie, stopped midway, now can't watch 2nd half.

Apple TV - rented movie, stopped midway, now can't watch 2nd half.
No option to "return to rented movie" - screen only says "go to Settings, find Downloads, then Download" or something similar.
***? I went to Settings and there is NO Downloads option. Anywhere!
I think Apple is losing it. FIrst my iPhone 4S, which I was tricked into loading the new operating system which is HORRIBLE. Am now looking at moving back to Android. And now Apple TV seems screwed up. Jesus, is this the end?
[email protected]

If you rent it on your Apple TV then that is the only place that you can watch it - from the HT1657 page that you posted from :
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Why it's like that I don't know, I don't think that Apple have said.

Closed Captioning in Apple TV Rented Movies?

Is it possible to select closed captioning in Apple TV Rented Movies? I rented a movie and did not see the closed caption option. Is it possible that only certain movies have the closed captioning option, or none.
I would appreciate any information regarding this subject.

You can turn on closed captioning in the AppleTV settings. Go to Settings > Video.
It is possible that not all rented movies will have closed captions. It is up to the movie studio to provide CC with the movies files they give to Apple for hosting.

HT1498 My rented movie won't play, even though it shows "rented". What gives?

My rented movie won't play, even though it shows "rented". What gives?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

How can I change the CC size of Apple Store rented movies on the 3rd generation Apple TV (iOS 6.0)?

How can I change the CC size of Apple Store rented movies on the 3rd generation Apple TV (iOS 6.0)?

So, mich, according from what I've figured out that's not possible on Apple TV. What I actually think is lack of features. Any free software avaliable on Internet has suck a basic feature like that...
I've contacted Apple about it too, but I think they don't care about me!

HT1657 My rented movie won't play

What happens if my rented movie won't play?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

HT1657 My rented movie won't play, but three chapters.

My rented movie won't play, but three chapters.

Hi Quigglejake,
I'm sorry to hear you are having issues with your rented movie.
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

HT1657 Rented movies won't play on MacBoook anymore ***!!!

Rented movies used to play now they won't .... Just a black screen......I'm going crazy!! Please help

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

ITunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include. So I downloaded QT but movies still won't play. HELP

iTunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include." So I downloaded QT 7 but movies still won't play. HELP Very frustrating.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

Rented movies used to play in airplane mode but now won't load

Rented movies used to play in airplane mode but will no longer load. Does anyone know why?

What do you mean by "load" exactly?
Have you already placed the entire rental movie on your iPad? If you have not, and you're in airplane mode, then that would present a problem.

HT204400 I used my apple tv wirelessly and it worked fine,then I plugged an Ethernet wire into the Apple TV to move it and could not it to connect. When I unplugged Ethernet wire it will not give me a wireless option. How do I get that back?

I used my apple tv wirelessly and it worked fine,then I plugged an Ethernet wire into the Apple TV to move it and could not it to connect. When I unplugged Ethernet wire it will not give me a wireless option. How do I get that back?

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
    1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2.    Connect the micro USB cable to the Apple TV and to your computer.
    3.    Reconnect the power cable (only for Apple TV 3)
    4.    Open iTunes.
    5.    Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)

Rented movie but it will not play

just rented a movie but it will not play.

Hi 1adamsdad,
If you are unable to play a rental, I recommend reporting this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers!
- Ari

Rented movie won't play on apple tv

How do I get a refund for a rented movie that will not play properly?

I just experienced this for the first time (after many successful rentals) last night. I rented a movie on my Apple TV 3 and pressed Play when I was prompted. For the first time ever, the movie did not start properly. It only displayed a still image while the audio played normally. I was able to scan through chapters, but still the image was frozen and only the audio played. After searching through forums, I was forced to take matters into my own hands.
I had noticed the movie was rented at 1080p resolution. I knew that my HDTV was only capable of 720p. So I put 2-and-2 together and thought that maybe it was a resolution issue; that somehow, iTunes did not recognize my resolution and downsample properly so that I was able to view it. Sure enough, I went to my Apple TV and went to:
Settings / iTunes Store / Video Resolution
Then I selected 720p. It was currently selected at 1080p. Sure enough, I reloaded the rental movie and all worked as usual!

Apple Tv rented movie shutdown during play, not highlighted as hired / able to replay, fraud!

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