Rented movie won't play "not compatible with Apple TV"

Using my apple tv, i rented a movie from the iTMS. When I try to play it I get an error message saying it can't be played because it's incompatible with Apple TV.
Troubleshooting: I unplugged the ATV for more than 5 minutes and replugged it. I checked to see whether purchased music still plays (it does) and whether purchased tv shows still play (they do). I can also go to iTMS and view previews of movies.
So everything seems to be working, except this movie. (I have two other rented movies but they don't expire for a couple weeks; this one expires in 22 hours so it's sort of imperative i view it today or lose it, and i can't do the one final test -- see if the other rented movies play ok -- because then the 24-hour ticker on those would start, and i'd have only enough time to watch one of them, and not the one that's already set to expire in 24 hrs.
ironically, the only support thread i could find on this particular error message for apple TV-acquired media, involves this same movie, "An American Rhapsody". That question was posted more than a year ago and never was resolved. (see http://discussions.apple.com/thread.jspa?threadID=1492298)
It's a little frustrating that the only apple support i could find for this issue is email support, promising me an answer within 24 hrs. So it's unlikely an answer will come in time. Maybe they'll help arrange a credit to my account after the fact. But (and i'm a big fan generally of apple and apple support) it seems like there ought to be customer service to cover the situation where someone buys (in this case, rents) something and can't get the promised product.
I've spent 90 minutes trying to solve this and the friend who was going to watch it with me just left, but i'm still curious to see if anyone can propose a fix. thanks!

you should use the "report a problem" link that is on the email invoice you get.
this will take you to the itunes section to report an issue with a particular purchase.
or go to "view my account" in itunes and then choose "purchase history"
if it didn't work you'll most likely get a refund.

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I'm sorry to hear you are having issues with your rented movie.
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
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Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
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Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
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Rented movie won't play "not compatible with Apple TV"

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