Apple USB Modem - Dial Up

Hello hello. I'm new to boot camp as well as mac. Anyway, I'm trying to make my windows run on Dial Up, but when I connect my Apple USB Modem, it detects it, but it doesn't install it, saying I should go online and check (not that I can since dial up is my only source of internet...). I set up my dial up connection, hoping it would work, but when trying to launch it, it shows me the properties saying something involving the modem in COM1 not existing. Any ideas?

Danny:
I did some research and I ran into the FAQ below and it appears that Apple does not provide a USB Modem driver for Windows. We really need to hear from someone who has actually found the driver and is using this modem with Windows.
*Frequently asked questions: Drivers, Macintosh features within Microsoft Windows, other
_Which drivers are included on the Mac OS X 10.5 (Leopard) DVD?_
The Mac OS X 10.5 (Leopard) DVD contains the following Macintosh drivers for Windows:
Apple Bluetooth
Apple Keyboard Support
Apple Remote Driver
Apple Trackpad
Atheros 802.11 Wireless
ATI Graphics
Boot Camp Control panel for Microsoft Windows
Boot Camp System Task Notification item (System Tray)
Broadcom Wireless
Intel Chipset Software
Intel Integrated Graphics
iSight Camera
Marvel Yukon Ethernet
nVidia Graphics
Realtek Audio
SigmaTel Audio
Startup Disk Control panel for Microsoft Windows*
Also found this:
*Does the Apple USB modem work on Windows machines?
The Apple USB Modem is not supported on computers running any version of the Microsoft Windows operating system.*
Axel F.

Similar Messages

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live were we only have dial-up and the Apple Store said this is what I need.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live where we only have dial-up and the Apple Store said this is what I need. In addition, when I connect the phone to the connecter it falls out, it will not click in.

Why are you using a usb ethernet adaptor? Just plug the modem into the usb port.

Apple USB modem stopped recognising dial tone

Running Snow Leopard (10.6.8) on a 2007 iMac. Have been using an Apple USB modem for the last several years, and as recently as last week successfully sent out a fax, but suddenly today it does not detect the dial tone (although I can hear it), and hangs up after just 2 seconds. It detects and receives incoming faxes. Is there any way to dig into the preferences to set a longer wait? The system preferences panel for print/fax shows no option for 'wait for dialtone'. Or do I need to reinstall the driver? And if so, where can I download the driver?

I have exactly the same problem with my Apple external USB modem right down to it showing up in the Profiler. It complains if I unplug it while it's supposedly faxing something. It worked until April 30th, but it hasn't worked since then. However, I don't recall installing any new drivers that would have caused this problem. Even stranger, the modem still works with my old PowerBook G4 which is also running OS X 10.5.7.
KLM

USB Modem dial up connection Mac 2 Mac - possible?

I am trying to find a replacement terminal emulation programme to replace ZTerm. Now that I have an Apple USB modem, ZTerm is useless but I can't find a program that will work in a similar way using USB rather than Serial to connect two computers over a dial up connection.
Anybody?
Griff

Danny:
I did some research and I ran into the FAQ below and it appears that Apple does not provide a USB Modem driver for Windows. We really need to hear from someone who has actually found the driver and is using this modem with Windows.
*Frequently asked questions: Drivers, Macintosh features within Microsoft Windows, other
_Which drivers are included on the Mac OS X 10.5 (Leopard) DVD?_
The Mac OS X 10.5 (Leopard) DVD contains the following Macintosh drivers for Windows:
Apple Bluetooth
Apple Keyboard Support
Apple Remote Driver
Apple Trackpad
Atheros 802.11 Wireless
ATI Graphics
Boot Camp Control panel for Microsoft Windows
Boot Camp System Task Notification item (System Tray)
Broadcom Wireless
Intel Chipset Software
Intel Integrated Graphics
iSight Camera
Marvel Yukon Ethernet
nVidia Graphics
Realtek Audio
SigmaTel Audio
Startup Disk Control panel for Microsoft Windows*
Also found this:
*Does the Apple USB modem work on Windows machines?
The Apple USB Modem is not supported on computers running any version of the Microsoft Windows operating system.*
Axel F.

Apple USB modem disconnects after a few hours??

I bought an imac G5 -- it came without a modem. (After a false start), we bought the Apple USB modem. Now we want to upgrade the operating system, either with Safari or with "Software Update". It tells us we need Mac OS X Update to 10.4.3, and it is 97.0 MB.
We have a fairly slow dial-up connection -- always have, so we usually download large files like these overnight. But our Apple USB Modem won't let us - perhaps it is too unstable. After 6 or 7 hours we get disconnected. (It says we need 8 or 9 hours to download the file). Our main problem is that we can't stay connected for more than 7 hours.
I've made sure under the Network Preferences, for external modem, the Prompt every xx minutes to maintain connection, and Disconnect if idle for xx minutes, are both unchecked. I've turned off the screensaver. I make sure I move the mouse and a window every hour or so. I've phoned my ISP, and they deny a time-limit. I've tried not breating heavy near the computer.
What else can I do? I've always been able to stay on line over-night for download with my old computer/modem, but not with this one. I've tied at least 4 times. Is there something wrong with the Apple USB Modem?
Also, when I tried with Safari, and the modem disconnects, I thought I could just re-log on and start downloading where I left off -- but no. Every time I click the "resume downloading" circle next to the update in the download window, it starts from the beginning. -- it doesn't resume where it left off!
That is the most frustrating part about this -- I've downloaded the first half of the file a half-dozen times, and no matter if I use Safari or Software Update, I can't get the computer to remember the hours of work it just did and simply continue downloading from where it left off. If I could just solve that issue, I could get the system update downloaded.
If we don't solve this, we will never be able update any apple software with large files. Thanks for your help.
Francis

it's a 3.5 hour round trip to the closest Mac store.
I just want my modem to work right -- the first time. Actually, this is the third modem I've bought (all on-line since I have no mac store close). The first USB modem didn't have a mac driver. The next bluetooth modem said it was mac compatable, but when it arrived, it was only capatable with os9. So I get a modem right from Apple, and darn, I just want it all to work now. I'm tired of foolin around. Why wasn't there an internal modem anyway?
My old modems and macs could download overnight. All I want is for it to be as good as the old stuff.

No carrier in UK on Apple USB modem

Is there a special trick needed to connect the Apple USB modem to a UK phone socket to get a signal? OS X reports 'no carrier' although dial tone can be heard through phone OK.
The Apple USB modem has a US-style socket (with two pins in use inside) and the UK-style wall socket is a different shape and has 4 pins to choose from. Perhaps I need to make sure the correct two UK pins are being used?
Would be greateful for any help.

Try adding this to your Moidem Script...
&Gn Guard tone selection (used only when in CCITT modes)
n=0, no guard tones
n=1, 550 Hz guard tone
n=2, 1800 Hz guard tone
This command need never be used when communicating over U.S. phone lines. Outside the U.S. the modem may need to generate an additional tone, along with its carrier, to disable echo suppressors in the central office. The guard tone varies by country.
Or maybe even this one...
&Jn Telephone jack selection
n=0, RJ-11/RJ-41S/RJ-45S
n=1, RJ-12/RJ-13

Cannot send faxes w/ Apple USB modem, can you offer some help please?

Hi,
I am using the Apple USB modem connected to my brand new MacBook and so far could not send any faxes. The modem is working because I was able to receive 1 fax (which I sent to myself from my Nokia 9300i).
The monitor tells me that: dialing... ok, connecting...ok, sending... and then it fails.
On the other side (my Nokia 9300i) the fax is starting to come in but shortly thereafter it stops.
I tried Apple Fax (embbedded in the OS) and also PageSender v.4 with the same results.
Anyone of you can offer any suggestion/help as to why this is happening?
Thanks

I have always believed that the answer to this is yes, however, I have never had occasion to test it. In the past when we all used dialup it was either/or, because you couldn't fax with the same modem you were using to connect to an ISP at the same time. But since you are configuring internet through one network and faxing through another, it should work. Maybe someone actually doing it will wade in here.
Of course, there are a lot of efax services out there now that let you send and receive faxes through the internet.

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

Apple USB Modem 2.02/OSX 10.4.10 issue

Hi there:
3 weeks ago I bought a new imac and also an apple usb modem (since we only have dial up where I live).
I wasn't having a problem at all with connecting to the internet.
I am online virtually most of the day and, at night, I disconnect and put my computer to sleep.
Now every morning when I go to connect, it just says "connecting" endlessly, with no dial tone....YES, the phone line is working.
It does nothing to disconnect the phone line, the modem etc.
If you click "disconnect" it just says "disconnecting" endlessly.
I am forced to shut down the computer and reboot to make it stop and reset itself and then I can connect to the internet just fine.
The only thing I can think of that changed since when I first got the computer is that I upgraded to OSX 10.4.10.
Does anyone know if this is a 10.4.10 issue or a modem issue?
Help!
Thanks!

You should post this issue in the Internet, Networking and your Intel-based iMac Discussions forum. Here's the URL: http://discussions.apple.com/forum.jspa?forumID=1111.

Apple USB Modem

I am trying to help a friend set up her new computer. She purchased a brand new iMac and an Apple USB modem. She lives in an area where she can only connect to the internet via dialup.
The iMac is running system 10.5.4. The USB modem is plugged directly into the back of the computer, not a hub. The phone line and connection are fine on the old blueberry iMac.
Now for the problem -- the computer recognizes the modem, dials, and attempts to connect with her ISP provider which is LocalNet. However, it never authorizes and a disconnect occurs. The error message is "Could not negotiate a connection with the remote PPP server. Please verify your settings and try again."
I have spent HOURS on hold with LocalNet, and have spoken with their technical support three times. No one seems to be able to figure out the problem and they are blaming it on the modem. Are there any known issues with Apple's USB modem? Does anyone have any suggestions? What should I do next?

You should look into authentication parameters, username, password and connection options your dial-up provider requires! If the modem is new, and also if its dialing, most likely there is nothing wrong with it - it tries to connect, but it fails the authorization procedure... thus you need to look into authentication parameters \ settings... that's my 2c thought :))

Faxing with Apple USB Modem (external) - Can you do it?

I bought the new iMac G5 with built in iSight BUT no built in Modem. Apple offers a USB Modem and it says you can fax BUT one of the posts said they could NOT fax. Has anyone successfully sent and received faxes using the Apple USB Modem preferably from a new iMac?

The following appeared in yesterday's MacInTouch.com column:
Chuck Counselman sent a follow-up to his Nov. 16 note about faxing with Apple's new USB external modem:
I've since solved the problem. Now my Apple USB Modem not only sends and receives faxes; it also dials into Earthlink and makes a PPP connection to the Internet. For others' possible benefit, here is a description of what I did that worked. I don't know how much of what I did was necessary.
In System Preferences > Network, I defined a new Location (which I named "USB Modem," but the name is not important). In the "Show" pop-up menu, I chose "External Modem." Under the "PPP" tab I entered my Service Provider's name, my Account Name and Password, and primary and alternate telephone numbers for my ISP's modem pools; and I clicked "Apply Now." Under the "TCP/IP" tab, in the "Configure IPv4" menu, I left the default choice "Using PPP" unchanged. Under the "Modem" tab, in the "Modem" menu, I chose "Apple External 56K Modem (v.92)"; I left the other default choices unchanged; and I clicked "Apply Now". Then I closed System Preferences.
Via the data-modem menu in the OS menu bar, I chose "Connect," and was pleased to hear and see the familiar sounds and sights of a dial-up connection. I surfed the web for a couple of minutes just to test the connection; it was fine.
In System Preferences > Print & Fax, under the "Faxing" tab I had already entered my fax number and a "Save to" folder name. Now I clicked the "Set Up Fax Modem" button. A day earlier, clicking this button had gotten me an empty "Fax List" window. Now it got me a "Fax List" window containing one entry with the name "External Modem."
And now the Apple USB Modem answered calls, received faxes, and saved them in the folder I'd designated. Now I could send faxes, too, following the instructions in the OS Help.
I returned to my original Location, where my Network connection was via Airport, not via the USB modem. Now, in the data-modem menu in the OS Menu Bar, the "Connect" command was grayed out (as expected). However, the USB modem continued to function for faxing.

Annoyed with Apple usb modem

I am very disappointed in the Apple USB modem and its disconnecting probelms. I called Applecare on this, and the first thing the tech said was I should have gotten the internal modem. Yes. On an iSight iMac. I had to tell him it wasn't an option.
After a few seconds of silence, he went through a litany of things You Must Absolutely Not Do With A USB Modem. Like do not start the computer with the modem plugged in (I have no idea how one does a restart since one is also advised not to unplug it when the computer is running). Do Not unplug the modem when it is in the 'interminable disconnect loop' (I already found that this causes kernal panics which generated the call), Do Not open any applications while the modem is connecting (this causes it to immediately disconnect). Do Not plug in any USB or FW devices while the modem is running. The list went on. He also said that he would email a Kbase article on these modems and how to use them. Well, the article I got was a 2 year-old article on internal modems. No matter, it was in Japanese. No help from Applecare.
What annoys me most is that it constantly disconnects when using any app more processor intensive than Safari. I can't burn CDs or DVDs, or any Photoshop work. When it does this, it takes at least 10 minutes to disconnect if it does it at all. I was compressing some video which still had an hour left to go when the modem disconnected. I had to wait until the compression was done, so I could do a restart and get the modem to stop.
I am getting very upset about this. This modem should perform as well as the internal modem it replaced since the internal isn't an option. When I get back home from Christmas, I'll be calling again, but my first call was very disheartening, since it appears the tech sent me some arbitrary article to get rid of me.

I doubt the tech sent you an arbritary article to get
rid of you.
The fact is that USB Modems are in fact problematic
NO MATTER who the manufacture.
That being said the reason the article that he sent
you was outdated is because the technology is the
same outdated.
You must remember that the technology has progressed
well behond the 56k modems of old, and yes I am aware
that in many instances that is all one has available
for whatever reason.
That is the reason that the DSL was developed to get
away from the inconsistancy of straight dial up.
Bear in mind that the USB has shown to be unreliable
, innconsistant, and fair at best.
So the fact is that when the tech gave you the do's
and the dont's of USB modem use it was so you would
understand the problems you will face if they are not
followed.
Cheers Don
He was able to give me the information regarding all the do's and don'ts over the phone, and I doubt if he pulled the info out of a hat - so why didn't he just send me what he was reading? He gave me a litany, far more than I could remember, hence the request for instructions on (what you yourself mentioned) is a faulty device. Intructions not included in the manual btw. It seems to me that if doing a certain action, like unplugging it during an unstoppable disconnect loop, causes kernal panics, then Apple should mention it. Publish it, actually.
Mac OS X (10.4)
Mac OS X (10.4)

Using Apple USB Modem overseas

Hi,
Didn't know where else to post this;
I have a new MBP and USB Modem that I was setting up for a trip to Europe. Because most European countries don't have a recognizable dial tone, I un-ticked the wait for dial tone option and then attempted to run a test call without plugging in the phone line. Past experience with Windows machines, when this is done the modem will dial, but the MBP/USB modem doesn't.
When I plug in the phone line, all is OK, the MPB/USB modem dials. I need to know if this modem is going to work for me on the trip.
Does anyone know what is going on here?

I've never fiddled with the device, personally, but it's certainly capable of working overseas. You'll note on page 10 of the [Apple USB Modem AT Acommand Manual|http://download.info.apple.com/AppleSupportArea/Manuals/software/USBATCommands.PDF|This is a PDF document] that there's a command that switches the configuration (including variations in dial tone, etc) by country. What buttons you have to push in the appropriate preference pane, to do it, I can't say -- but you can do it manually.

OSX 10.4.10/Apple USB Modem issue

Hi there:
3 weeks ago I bought a new imac and also an apple usb modem (since we only have dial up where I live).
I wasn't having a problem at all with connecting to the internet.
I am online virtually most of the day and, at night, I disconnect and put my computer to sleep.
Now every morning when I go to connect, it just says "connecting" endlessly, with no dial tone....YES, the phone line is working.
It does nothing to disconnect the phone line, the modem etc.
If you click "disconnect" it just says "disconnecting" endlessly.
I am forced to shut down the computer and reboot to make it stop and reset itself and then I can connect to the internet just fine.
The only thing I can think of that changed since when I first got the computer is that I upgraded to OSX 10.4.10.
Does anyone know if this is a 10.4.10 issue or a modem issue?
I posted this in the old hardware forum as well....
Help!
Thanks!

I don't know how much of a Mac background you have, so forgive me if I state the obvious. Before and after any upgrade you should be repairing permissions (in Disk Utilities). There are some AOL issues with this modem if you use that ISP. I am having a problem with my usb modem not dialing for sending a fax @ work until I uncheck "wait for dialtone" but I am dialing through a work phone system. I have not figured out how to make this the default setting. Since you have a new iMac, you should call Apple Support by your misbehaving phone line.
Good Luck

Apple USB Modem+WinXP SP3 Failure. Help?

I have installed a fresh Windows XP SP3 (via a full SP3 install CD) onto a Macbook Pro Unibody 2.8Ghz. Everything seems to work amazingly except for when I go to use the Apple USB Modem, my only means of accessing the internet currently.
When I attempt to dial out from Windows, the modem sound coming through the speakers seems to be scratchy, and to drop in and out. When the host computer responds, instead of the normal sequence of harsh sounds, there is a new, horrible, mangled array of bizarre sounds I have never heard emit from modems. It is such that I was sure either my telephone line or modem had suddenly failed... That is until I booted back into OS X and found the modem to work just fine again.
I have tried lowering port speed as low as 9600, and turning off a port buffer. Neither made any difference. I have also used Hyperterminal to do a soft modem reset and then to manually dial out with it, and it behaves the same. I thought perhaps the dial-up program was entering some command codes to the modem that was changing its protocols, but resetting and dialing out in Hyperterminal indicates that is not where the problem lies.
I googled around and found some reports of past Apple USB Modem issues that were resolved with Boot Camp Beta 1.1.2. But here I am with Boot Camp 2.0 so I don't know why I'm having this problem or what could be done about it.
Thanks for any help!

I managed to get mine to connect once at 56k and once at 33k, but as you said it just drops very quickly. I think this is a driver issue, but I don't know why it works for some and not others. Apple seems to think the driver they supply with Boot Camp works with it or they wouldn't provide it. An Apple document from an older Boot Camp version (1.1.2 I think) says they now fixed it to work with the Apple Modem, but here I am with Boot Camp 2.1 and it's not working.
I read a bit about the modem itself, and it seems that the Apple USB Modem is actually a Motorola SM56. The "SM" stands for "soft modem". What it turns out this means is that the majority of the actual "modem" is a software program, and there is very little actual "hardware" involved. Perhaps this explains why with Windows/Boot Camp it sounds as if the modem is having a terrible hardware failure, whereas it is perfectly fine in OS X Leopard.
It would be nice to hear some more reports that this isn't working for anyone, or if there is a fix or.. Well any additional information would be nice.
That's about all I "know" at this stage.

Apple USB Modem - Dial Up

Similar Messages

Maybe you are looking for