AppleCare repair timeframes? 4 weeks?!
Hi
I've now been without my 2009 iMac for almost 4 weeks.
I took it into the nearest Stormfront to have the harddrive and DVD drive replaced. They sent it off to the Apple workshops, who then only replaced the harddrive.
It then had to be sent back to the workshops to have the DVD drive replaced (on priority) and they ordered a drive only for that first drive to be 'dead on arrival' (their words)
It still isn' back. We're now approaching 4 weeks (on Saturday).
Does anyone know the score with AppleCare terms and conditions regarding reasonable repair times. 4 weeks seems completely unreasonabl when you pay a premium price for the computer, and extra for AppleCare!
Thanks
Tom
You can read the AppleCare terms at http://www.apple.com/legal/applecare/appgeos.html ... and note that towards the end there may be location-specific terms. For example, in Connecticut, AppleCare is extended by the length of time the system is with Apple while being serviced.
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I sent my pb into Apple on the 6th of Sept. and they are waiting on a part. This pb has been in 2 other times and always back in a couple of days. What is a reasonable length of time to wait? I am a commercial photographer and I use it in my location shoots. Just wondering how long some of you have waited for repairs?
HI, Donald. Turnaround times vary, depending on the part that's needed. The two weeks you've waited is longer than most people report, but less than some have waited. It's frustrating, I know, and it may even be unreasonable, but if your repair is being done under warranty, what's the alternative?
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I'm from Texas, but this past Wednesday I made the trip up to New York City to check the sites. When I managed to get to the hotel, I got on my Macbook and checked out how to get to the nice ol' 5th Avenue store. All was well, we checked out the place, etc. I get back to the hotel and, to my amazement, my hard drive had completely died on me. The click was loud enough to hear across the room while the TV was blaring.
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Is there a way that I can contact Applecare and just make a note of the occurrence that way, if it does happen, they won't try and say it's my wrong doing. It doesn't seem like it was dropped, but it seems like it got a nice little whack against a table or something. The bottom of the case is also scratched beyond belief. I always set my Macbook on it's cloth case, so they weren't there before hand.
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Privacy Considerations - AppleCare Repair
My Mid-2010 MBP has been throwing kernel panics (do we still call them kernel panics?) like crazy lately, and I can think of to troubleshoot, with no joy. So I have an appointment in about an hour with the Genius Bar, as this Mac is under AppleCare for a few more months.
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Any help on this would be appreciated -- I have to leave in an hour to get to the appointment.The only thing I've thought of is to create a new account for the Genius's purposes, but I don't know if they'd want to see what's happening in my account, where the kernel panics are happening.
Kernel panics have nothing to do with user data. They're caused either by a software conflict, a hardware fault, or a bug in the OS.
Ideally you would erase the internal drive before turning over your computer to anyone. If you want the "Geniuses" to test your configuration, then a reasonable compromise is to do as you suggest. Create a new account, then delete yours. When you get the machine back, boot into Recovery and restore from a Time Machine snapshot. Do not use the machine after getting it back without completely wiping it first.
Computer Technician Suspected of Spying on Women in the Shower -
Hi i sent an iphone in for repair on the 25th November not heardanything back so phoned apple support and they told me it can take up to sixweeks so to wait for a few more weeks. Is this normal? Should i be panicking?Thanks
Call them and find out.
As this is a user to user forum, how would anyone here know if there is a delay or issue with the replacement? -
Since having my MacBook Pro repaired (for a video problem) Time Capsule returns the following message: "This backup is too large for the backup disk. The backup requires 428.08 GB but only 192.14 GB are available."
I notice that there is also a new sparse bundle.
Since TC has my ONLY backup (going back about 4 years) I am reluctant to wipe it and start over fresh as I am afraid of losing files.
Is there a way of dealing with this?
I am using Snow Leopard 10.6.8The repair shop likely replaced a major circuit board on your MacBook Pro, so Time Machine thinks that you have a "new" computer and it wants to make a new complete backup of your Mac.
You are going to have to make a decision to either add another new Time Capsule....or USB drive to your existing Time Capsule....and in effect start over with a new backup of your Mac and then move forward again.
For "most" users, I think this is probably the best plan because you preserve all your old backups in case you need them at some point, and you start over again with a new Time Capsule so you have plenty of room for years of new backups.
Or, as you have mentioned, you have the option of erasing the Time Capsule drive and starting all over again. The upside is that you start over and have plenty of room for new backups. The downside is that you lose years of backups.
Another option....trying to manually delete old backups individually....is tricky business....and very time consuming. To get an idea of what is involved here, study this FAQ by Pondini, our resident Time Capsule and Time Machine expert on the Community Support area. In particular, study the pink box.
http://web.me.com/pondini/Time_Machine/12.html
Once you look through this, I think you may agree that this type of surgery is not for the faint of heart. I would suggest that you consider this only if one of the other options just cannot work for you. -
AppleCare Repair Time Experience?
I sent a 23" display in for repair due to a failed USB port. Apple has had the unit for 4 full days now and when I called to get status (the web site flipped from waiting for return to complete/pending shipment upon their receipt) they say its still in "diagnostics".
I've sent in PowerBooks and macBook Pros and they always had same day repair and return shipment. This one seems to be going nowhere.
Has anyone had a display repaired and how long did it take them? Thanks.That really depends on what the status of your backup is, whether you can agree with them not to erase and information, or to try to recover information first, whether or not you are concerned that a replacement computer may come out and only be able to load a newer operating system, and how much faith you have in their refurbished parts that may be put in its place. Usually it is pretty good either way. Don't forget many logicboard repairs are due to people not knowing how to handle the ports and cableson their computer*:
http://www.macmaps.com/frayguide.html
Not that you are one, but it is something to be aware of.
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Hi, I recently asked for a repair service on my iPod Touch. But when I got the box, I read the instructions and it said on #3. For boxes attached, pre-printed, multilayer (EZ) labels, remove and keep the top part of our records, as this is your receipt. Complete the enclosed UPS Shipping Waybill and attack on the bottom of your return package.
There is no UPS Shipping Waybill that is enclosed in the box. Do I need this waybill? Or can I just ship it without it.the same thing has happened to me... i have the ez label on it but there was no "enclosed shipping waybill" i'm just going to go to UPS and ask about it there
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ACcording....
2. Repair or Replacement Service Provided
a. Repair or Replacement Service. If during the Coverage Period there is a defect in materials or workmanship of the Covered Equipment, Apple will, at its option, repair or replace or provide service parts for the affected Covered Equipment. Apple will provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below.ViviMAR wrote:
I read this already but my phone don't have any mark of...
So what's your question?
Is the phone actually working? If it is then use it. If it isn't then take it into an Apple service provider for assessment. I guess if they ask you about it you can claim protection under the 5th amendment (assuming you are in the USA) - that's between you and your conscience in this situation. That's why the thing is full of liquid sensors, including ones you cannot see.
Repair Pricing section - http://www.apple.com/support/iphone/service/faq/
iPhone model Out-of-Warranty Service
iPhone 4S $199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone $149 -
The screen flickers and in a couple of minutes goes grey. Sometimes I can see the background icons. I had the unit to service and was told nothing was wrong. Once the screen starts to go grey, the unit does not respond. The software is up to date and the unit is charged.
Apparently you DO have a hardware problem, but you'll need to be able to show the repair technician the screen while it is acting up if he is to diagnose and repair it.
Hope this helps -
What to do if the laptop there are under repair six weeks?
Probook
Can we configure any alerts which will send mails with the failed message details if the target system is dowm for very long time.
Yes we can send Alters from XI . let clarify one thing here alters are triggred immedaitely when their any failure in Adapter or mapping or etc then immdeaitely it is sendt so theirt is no such things for this "details if the target system is dowm for very long time". it does not differencate it long or short.
If this is possible, will there be/can we configure any links in that mail which will allow the alert mail receiver to 'resend' the failed message once the target system is up ?
chekc the blog for alter step by step from Michal
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
you can confiure alters to send your outlook also then if he replis you get a reply.
Regards
Sreeram.G.Reddy -
Applecare repair erased iphoto. How can I get my library back?
Also I had them published to the web but how can I find them again?
Doug Miura
<Edited by Moderator>Doug ~ Did you backup your iPhoto library to an external media as described here?...
http://docs.info.apple.com/article.html?path=iPhoto/7.0/en/6301.html
...or, since you're on OS X 10.5, have you been running Time Machine to backup your Mac?
gentlewar wrote:
Also I had them published to the web
How did you publish them to the web and to where on the web? — what is the URL by which you viewed your photos on the web? -
Coverage has dropped after Windstorm, no repair 2 weeks
Coverage has gone from bad to horrid along Hwy 208 in Douglas County NV (Topaz Lake area). It use to be 1 bar on 3G and if I drove another 6 miles, I'd get 2 bars, but now it's 1 bar or No bars. This is Hwy 208 from Holbrook Station on Hwy 395 to Wellington NV. Please fix. I work out there, and if AT&T has better coverage and this doesn't get fixed, will change providers if need be. Since I was in the communications business and actually was an account manager for your antennas and coax, I'd have to guess that the antennas are no longer line-of-site and need to be re-calibrated in the area, or they've been trashed due to 125 mile sustained winds suffered in the area. I believe your newest site maybe Southwest of Holbrook Junction (Hwy 208 and 208) and at that ridge line, winds were most likely 150mph. Please forward to your techs.
Did you even call to report the outage? No customer here is going to report it for you or forward it to any techs
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