IPod AppleCare Repair Service

Hi, I recently asked for a repair service on my iPod Touch. But when I got the box, I read the instructions and it said on #3. For boxes attached, pre-printed, multilayer (EZ) labels, remove and keep the top part of our records, as this is your receipt. Complete the enclosed UPS Shipping Waybill and attack on the bottom of your return package.
There is no UPS Shipping Waybill that is enclosed in the box. Do I need this waybill? Or can I just ship it without it.

the same thing has happened to me... i have the ez label on it but there was no "enclosed shipping waybill" i'm just going to go to UPS and ask about it there

Similar Messages

What's a reliable iPod touch repair service?

SO i broke the creen on my new iPod the other night and am wanting to get it fixed. Can anyone recommend a reputable online service that has a good turn around time and has a good reputation? I know there's lots of scammers out there. I found a local guy he will do it for farely cheap but I'm not sure if I wanna go with him because I really have no way of checking out his work and stuff. Any opinions?. Thanks!!!

Some users have said this is a good place. Luckily, I have not had to use any such service.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

I have been overcharged for an Ipod Classic replacement service?

Yesterday I have applied for the Apples Ipod replacement/repair service. I had confirmation that they had shipped the new replacement out but I have been charged both ($140 - which I agreed to pay for the cost of the service), but also $194 on top of that and had no confirmation on what that payment was for! Is this just a deposit so I will get it back when I ship my broken ipod classic to apple? Please someone respond as I am rather annoyed of this hidden payment. Thanks.

THERE NO LICENSE. I am paying for a one year membership (paid 10 months and have not add access to creative cloud) So I recently had to request a month trial period which I am currently using. Please explain that?! Can I please have a telephone number for the North Africa Middle East Region so that I can discuss this matter with someone? Why is this so difficult. For 10 moths I have heard different stories and today after insisting they send me the reply they promised me 1 month ago I revived this wishy washy response:
From: [email protected]
Hi Jennifer,
Thank you for contacting Adobe Customer Service
Jennifer, we are sorry to hear that you were unable to use Creative Cloud apps purchased under the order number 25937842424. We see that the above request has been forwarded to relevant team. The relevant team are still working on your request. Once response received, we will update you accordingly. We apologize for any inconvenience that might have caused to you in this regard.
Regards,
Adobe Customer Support.
PLEASE CAN SOMEONE CLARIFY WHAT IS GOING ON HERE?????

Has anyone had there ipod touch repaired or serviced through apple for a broken screen (internal) if so how long did it take to get it sent back

has anyone had there ipod touch repaired or serviced through apple for a broken screen (internal) if so how long did it take to get it sent back

Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to

Is it free any repair service? with applecare / macpro graphiccard problem

I have applecare for macpro and Is it free repair service?
It have to replacement graphiccard.

If you have Apple-owned stores in your country, your appointment for an evaluation is free.
If it appears you will need replacement parts, the cost depends on your warranty AppleCare status.

My iPod Touch power button is stuck and will not pop back up. My iPod Touch Repairs and Service Coverage is still active, Does that mean I can get a new iPod Touch?

My iPod Touch power button is stuck and will not pop back up. My iPod Touch Repairs and Service Coverage is still active, Does that mean I can get a new iPod Touch?

Apple will most likely exchange it. The one you receive will be refurbished.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

What should I do!? - Sketchy Apple Repair Service

What should I do about this? Should I contact Apple Support or Verizon and let them know what has happened? Please help!
I have just been through a horrible repair service request. I sent my iPhone 5S in for service about two weeks ago because there has been dust trapped under the backface camera lense since I got the phone. The dust sometimes causes problems with the photos, and disrupts the autofocus function. I had previously sent my iPhone 4 in through Apple's mail-in repair service two years ago, as the mute-switch did not work out of the box. The service was excellent, the phone was replaced, and I had clear instructions on what to do in order to get my device working again when the new one was received. This time, this was not the case. Not at all.
I got my comfirmation email from AppleCare for the service request, which listed the "reported issue" as "device will not power on", after I had just reported it as "dust under camera lense". A red flag immediately went up for me; this was not the issue I had just submitted! They also listed my product as "iPhone 5" in the first email, then "iPhone 5S" in a second email saying a box was on its way.
So I got the box, followed the instuctions to back up the phone, erase all content and settings, and pack it into th box. I soon noticed the issue on the box was listed as "iPhone will not power off". The funny thing is, I had just got a third email saying the issue was "Dust under camera lense". I was so incredibly confused, but I packed the phone up and sent it anyways.
I got another email when the device was received by the AppleCare screening facility. It said diagnostics would begin. That very same night, I got another email saying "Despite rather extensive testing by our team, we were unable to duplicate the reported issue 'Dust under camera lense'. Please provide us with additional information to duplicate the issue."
I was a little bit dissapointed, because I thought my initial description to "replicate the reported issue" was pretty clear. So I elaborated. I explained what types of light the dust and small fiber under the bakcface camera could be seen in. AppleCare asked me "what software does this affect?" So I explained how it affected the camera apps. They then told me they would do additional testing.
After one more day, I received an email stating "We have determined your issue is not covered under warrenty, and it would be less expensive for you to simply purchase a new device, rather than have us repair your current one." There was no way I was paying $700 for a replacement, when in my previous experience the devices I sent apple were replaced or repaired free of charge. If my warrenty states that my iPhone is "free of defects" until the warrenty expires, why is this not considered a defect? Or is it simply that I got some lazy employee, who didn't care to fully evaluate my product and issue? Read on, my experience gets even better!
So, I opted to just have the device returned to me. I was told in one of the emails I could take it into an Apple Store (which is 4+ hours away from where I live) anyways. So, the device returned to me today. I opened the box to find the battery completely depleted. I proceeded to plug the phone into my computer and charge it. So, the device powers back on. iTunes prompts me "Allow access to this iPhone?" I choose yes, then I am told to "Respond on the iPhone". To my utter dismay yet again, the phone has been passcoded. I could not access the phone at all, and it had not been erased when sent back to me. So, being as intuitive as I am, I type in "1, 2, 3, 4" as the passcode. The phone unlocks. Curious, I opened the photo app. I find picutres taken with both the front and back cameras of various colors and squares printed out onto papers, and a few up-close pictures of a rather scrubby looking asian man's face.
At this point I am completely fed up with my service. I erased the phone, and proceeded with the setup screen. Upon asking if I would like to restore my backup from iCloud, I am prompted to enter the AppleID password for some strange AppleID that is not mine, and is an @hotmail.com address. I could very well disclose the address here but probably shouldnt. So instead, I restored the backup from iTunes I had made, and put my sim card back into the phone. I have all of my content and settings back now, am am right back where I started; but I am left to ponder on what course of action to take regarding this very scary experience.
What should I do? Should I contact Apple Support or Verizon and let them know what has happened? Please, your help is important to me!

First I would have returned the iPhone to Verizon the minute I discovered dust under the camera lens and had them replace it with a new on.
Second, the instant there was a problem with sending it in I would have used a telephone and called AppleCare and discussed the issue with them.
Do the pictures that are on the phone show any of the issues you claim are present?
Incidentally, you can do an out-of-warranty replacement of the iPhone for $269 USD, not $700.
But finally, I would call AppleCare and ask to be transferred to Customer Service. Give them your service number and go over each of your complaints with them.

How much will it cost to have ipod screen repaired

How expensive will it be to have the screen of my 4th gen Ipod touch screen replaced.

Apple will exchange your iPod for a refurbished one for $99, $149, or $199 depending upon the capacity.
A third-party place like the following may be less expensive. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Does anyone know where i can get my ipod screen repaired from ?

Recently my ipod fell out of my hand outside in the garden its screen has a big crack near the botton and the black edges which is glass is cracked too . Do you know where i can get it repaired from ? Do you think it'll cost much .. let me know

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

HT1483 My ipod needed repairing, so I backed up the data into restore file. My ipod was swapped for a totally new ipod and now I am having difficulty reloading the restored data that I saved. I keep getting the corrupt or not compatible MSG??? Any Ideas

My IPOD needed repairing, so I backed up my personal data into a restore file. In the end my ipod was exchanged for a brand new one and now I am having difficulty with restoring all of my data that I saved.
While trying to restore through iTunes I keep gettingthe corrupt or not compatible error message. Does anyone have any ideas or experience with this issue?
Much Appreciated for any help!

You can not restorea a backup made with a newer version of iOS to a phone with an older version of iOS.
1400 photos stored on the phone? Do you not EVER extract them? The camera roll is intended to be temporary storage. Like the SD card in a digital camera. You should be extracting them to your computer on a regular basis.
Contacts should be synced to a compatible contact manager or cloud service. If you were not doing any of these things, guard your backups with your life and make sure your computer is being backed up on a regular basis, because you won't be able to get them back until you get a new phone with at least the same version of iOS that your 4 had.
There are 3rd party applications that say they can extract this information from a backup file, but I don't have personal experience with them.

IPod touch battery and new ipod touch repairing decision

Hi,
I have an iPod touch 4th generation(8gb)that I have had for about 2 years. A few months ago I noticed something wrong with it. Whenever I kept the battery fully charged it decided to shut off by it's self even when it acted fully charged. Now I'm trying to decided if I can actually get a professional to repair the battery for it or if it's best to get a new iPod touch. Otherwise I don't know what else I can do. My warranty expired so I'm thinking getting a new battery will not be free either way. I don't think there's water damage unless if there is I don't know where to look on the iPod. Need help to figure out what I should do about the battery because the buttons and screen is fine I think it's just the battery that is the problem. Although I did hear about the next ios7 or something, but I wouldn't think that would have anything to do with this. I've asked a worker in an iPhone repair shop place about this problem and they agreed it has to do with the battery. No matter how many times I have kept it charged fully or started charging it won't stay on unless it stays charging.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. If onoly a battery than battery replacement is an option. Apple might tell yo what is wrong so you can them make an informed decision.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. If only the battery is bad then the exchange price is $79. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. It is s less for replacing he batteryGoogle for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Fix it yourself if you are up to it
iPod Touch Repair – iFixit

Ipod 4 repair

where to repair ipod 4 (glass broken)...thanks . I´m gonna stay on orlando, florida on october. how hong does it take do repair?

Apple will repair it for a price:
Apple - Support - iPod - Repair pricing
Time:
5. How long will my iPod service take?
If you choose to use the Online Service Assistant, or service via Apple Technical Support: If your iPod is not personalized, you can expect service to be completed within approximately one week from the time you send your iPod to Apple. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.
You can Google and fine third-party repair places. Here are some:
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
DigiExpress.us - The iPad Repair Professionals
3rd Gen iPod touch Repair
iPod Touch Glass Replacement

Ipod Screen Repair

I have recently severely cracked my ipod touch 5th generation screen, but it still works perfect. If I take it to the apple store will I get it replaced for free? One person on youtube showed that he got his Iphone 5 replaced for free when he cracked his.

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself
iPod Touch Repair – iFixit
Sometime the Genius at an Apple store will exchange a relatively new device with a broken screen at no cost. However, a broken screen is no covered by the warranty.

Does Anyone Feel That Palm's Repair Service Seems Shaky?

My Palm TX suffered from the same headphone socket defect that many other TX owners posted about. The socket worked fine for a while but then the internal switch jammed and the external speaker no longer worked. I made a call to service and set up a repair. It sounded simple enough. Ship the unit to us and we will fix it. A person by the name of "Nobody" from Innovate-It.com sent me the SRO number and shipping details on 11/25 and off I went to the post office on 11/26. I shipped it USPS with tracking, delivery confirmation and insurance. The post office tracking was going well until 11/26 when the message "Missent" appeared in the tracking information. Missent? Where did it go?Then on 12/01 the message "Notice Left" came up in the activity alerts. Where exactly is the repair center that no one was there at 12:15 p.m.? It sounded like they were dropping it off at someone's house and no one was home.
Here is what I know so far about Palm's repair service. From what I have researched, Innovate-It is a repair logistics subset of a Netherlands-based software development company and has other clients besides Palm. (Why does everything need to be outsourced? I would pay more for a Palm if they would just keep tech support in-house. But in this global economy nothing is 100% "Made in USA" anyway so it comes as no surprise).
The unit was finally delivered on 12/02 but the Self Service page did not indicate "In Repair" until 12/08 at 2:33 p.m. and it has not changed since. How long does it take to diagnose a simple audio circuit? If people have been able to remedy this issue with WD-40 on a Q-Tip WITHOUT opening the unit, what is the holdup at the repair center for a warranty repair in which it is OK to open the casing? Furthermore, the confirmation email says that DHL is supposed to deliver the unit back to me and the Self Service page gives a tracking link page for FedEx. I am worried about my TX getting home at all. Aren't there any repair centers in the Chicagoland area authorized by Palm?
To summarize We spend enough on the unit itself and then have to pay to ship it to a repair facility to which no contact is possible and our only indication anything is going on is Self Service screen that gives little details about where a work order is in the cue, what the turnaround time will be, and when it will be returned. "No need to call us[?]" I think the repair facility needs to have a contact number available for customers to check on their repairs. A total quality product includes the people who stand behind it. That includes support and repair personnel. Right now, service is not scoring points with me.
UPDATE: PLEASE SEE MY NEW THREAD "Palm's Shaky Repair Service Has Found Solid Ground". The rapid response to this message impressed me, and I felt it was appropriate to acknowledge their efforts.
Post relates to: Palm TX
Message Edited by Dukestraveler on 12-17-2008 03:33 PM

Welcome to the Palm Forums,
By any chance did you get a Service Request number when you called our support? If you did please Personal Message(PM) me that number. This way I can look into this and see if we can get this back to you soon.
Post relates to: Treo 800w (Sprint)

I am suspicious that qualified repair service of Apple with name Lydia in Turkey stole my parts in iPhone

Hi everyone!
I bought my iPhone 5 from Covent Garden Apple Store in London. I am still keeping the receipt with me. Due to my problem with sleep wake button, i would like to have repair service and i found out that it is in the change program. For this reason i gave my phone to Lydia Service in Ankara in Turkey. I left my phone in the repair service and later they called me and informed me that my iPhone was opened before and two screws holding my iPhone screen are missing. I didn't give my iPhone before to any repairman and it was opened first time by Lydia Service. They refused to repair it, because due to opening of my iPhone before, took out my phone from the change program. Now there is no warranty. I really ****** of as my iPhone was opened by them first time.
I am suspicious that one of the guy from this service made some mistake and by lying to me, he try to save himself. Even i am suspicious that he stole some parts from my iPhone. I opened a ticket in Apple support. The Apple support guy told me to give my phone back to Lydia service again. I refused since two screws are missing and i would not like to lose other parts of my iPhone. I am not thrusting Lydia service in Turkey any more. I provided my phone to another service and they took photos to send to apple. At that time the guy who is taking care of my case went to vacation without providing the contact detail of the person replacing him. Finally i find the replacement employee's contact detail, but he is not responding. My iPhone is still not with me. No one is responding from Apple.
First, As a customer who can protect me from this kind of people in Lydia Service? Lydia service opened the case of my iPhone and they are saying two screws are missing which means for me that they stole them and they took it out from the warranty.
Secondly, why this customer support for Turkey is not responding although i have an open ticket in their system. Why they don't have quality of control in their support system? I really ****** off. I don't know how to solve my problem, is there any way to escalate the issue? Any advice is more than welcome.
Ps: Also there is a possibility of assembling my iPhone without these two screws during the production phase which is unlikely to happen.
Thanks in advance.

This is a user to user forum.
I have noted herein a number for Apple Customer Relations for you to try.
Apple Computer Customer Relations: (800) 767-2775
Avoid the rude language when dealing with them. It will get you better results.
Good luck!

IPod AppleCare Repair Service

Similar Messages

Maybe you are looking for