Appliance purchase/delivery nightmare

I was shopping for appliances and comparison shopping. A salesperson approached us and we were given a printed quote for the appliances we wanted. We said we were out comparison shopping and would come back if we found this to be the best we could do. We came back within a week after deciding that Best Buy had the lowest price we were offered by competitors in the area. I returned to the store and the salesperson we were given the quote by was not in and ware helped by another associate. Problem was we are now told that the price quoted could not be honored but were not told why, and the items would now cost several hundred dollars more. I should have walked right then but after haggling about the price for some time we arrived at a price that was closer to $100 more than the quote and I decided it was not worth the hassle of going elsewhere for $100 on what was a $3400 purchase. MY MISTAKE as it was down hill from there.
The purchase was made on 9/24/14 and the appliances were delivered and installed within about 1 week, however the refrigerator was damaged. The refrigerator we ordered has now been delivered 3 TIMES and each time the unit was damaged. Each time a refrigerator is delivered, I have to take time off of work, unload my refrigerator, clear a path for the delivery of the unit and wait for the delivery which can be anywhere within a two to four hour delivery window. After the first damaged unit was delivered, we were assured that Best buy would be happy to exchange it for anoher unit. At this point I am thinking "mistakes happen" and had another delivery scheduled. Next unit comes and another dent, this time in the front door. Now I've taken two leaves from work and gone through all the work to unload the fridge etc. and am not happy. I call the store and they appologize and we agree the unit will be delivered again but will be inspected before being delivered. Third delivery takes place and surprise, unit was not even out of the packaging and not inspected for damage and this unit damaged as well. Now we are setup for a fourth delivery.
We were given a $100 credit on our purchase after the second failed delivery but really Best Buy, that's the best you can do for me going through all this and taking all this time off work not to mention the hassle of unloading and reloading the refrigerator? Wouldn't you think that some substantial discount would be in order after all this. I am now waiting on the fourth delivery of this unit with assurances that an inspection will be made at the warehouse before delivery. Problem is I was told this the last two times and have lost all faith.
When a problem like this happens once, not happy but mistakes happen, second time not happy and in complaining mode, third time "you gotta be kidding me", fourth time should'nt someone from upper management be calling me with more than just an appology? Thanks a lot Best Buy!!!! Good job.

Hello im4718,
When making such a large purchase as a new set of appliances, it’s always best to be confident in your purchase, both in what you have selected and the price you’ve paid. I’m glad to hear you shopped around, and found we were the best deal.
It’s regrettable to hear that what you were quoted originally wasn’t what you found the price to be when you returned. While I cannot speak to specifics, this may have been due to sales that ended, or other sorts of price changes. I’m glad to hear the store was able to work with you as this was not what you had anticipated when you returned to the store.
I can imagine after this many deliveries of unacceptable refrigerators that you would be quite discouraged – understandably so. We should take care to ensure all products are in appropriate condition to be delivered to our customers’ homes, especially if they’ve had unusual troubles such as yours. I’m truly sorry for any inconvenience or discouragement this experience may have caused you.
Using the email address you registered with the forum, I was able to see you are currently set up for an appointment on 10/28/14. Presently, I am reaching out to the appropriate personnel to assist in ensuring this delivery goes smoothly for you. I greatly appreciate your patience!
If you should have any questions in the meantime, please let me know!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Adding Purchase Delivery Note with SerialNumbers via DI Server

I try to add Purchase Delivery Notes via DI Server. It already works for items that do not need serial or batch numbers. But if I try to add a PDN with an item that needs such numbers, I'm getting an error that the line of the item cannot be added without these numbers.
Then I tried to add SerialNumbers to my request, but I am still getting the same error.
The xml template for the SerialNumbers part looks like this:
<SerialNumbers>
<row>
<SystemSerialNumber />
<ManufacturerSerialNumber />
<InternalSerialNumber />
<BatchID />
<ExpiryDate />
<ManufactureDate />
<ReceptionDate />
<WarrantyStart />
<WarrantyEnd />
<Location />
<Notes />
<BaseLineNumber />
</row>
</SerialNumbers>
Can someone explain me, how to use it?
What are the mandatory fields?
What is <BaseLineNumber>? Is it the line number of the item in the purchase delivery note?
Do I have to include <SystemSerialNumber> or will this number be generated automatically by SBO?

Hi Nico,
you should use the SDK Help Center to determine the mandatory fields...
When creating an incoming document (Purchase Delivery Note) with serial numbers using the DI API I assign the InternalSerialNumber property only and this works.
The only Mandatory field when creating an outgoing document is SystemSerialNumber which is the unique key for a serial number...
As a side note, I am still experiencing some strange behaviour trying to use the DI API to create documents using serial numbers. I am in contact with SAP regarding this but am getting very slow responses...
Daniel

Problem entering Purchase Delivery notes

Hello, when I open the Purchase Delivery Notes form I get this message:
Err: -2035 - This entry already exists in the following tables (ODBC -2035) - Valid Value - Value already exists [66000-61]
right after it opens. Then I can work but I have problems entering serial numbers, so I guss the problem is related to this message, anyone knows what it means?
Thanks in advance

Hi......
I'm afraid....
This might be the serious issue.
I would suggest you to disconnect addons if any or drop any SP Transnotification if you have.
Still you give problem then just try to upgrade in next PL in test. Still you have problem then last option raise a support ticket to SAP.......
Regards,
Rahul

Purchasing Delivery Schedule smartform

send me print program for Purchasing Delivery Schedule smartform

Hi
what do you mean by Purchasing Delivery?
there will be a smartform for delivery note in SD?
but in purchasing?
see the different smartforms/scripts and their related programs
SD
SALES ORDER/QUOTATION/ENQUIRY
Output type         : BA00
ScriptForm Name     : RVORDER01
Driver Program Name : RVADOR01
smartform name
DELIVERY NOTE
Output type         : LD00
ScriptForm Name     : RVDELNOTE
Driver Program Name : RVADDN01
smartform name      : LE_SHP_DELNOTE
Smartform Driver Pgm: RLE_DELNOTE
INVOICE
Output type         : RD00
ScriptForm Name     : RVINVOICE01
Driver Program Name : RVADIN01
smartform name      : LB_BIL_INVOICE
Smartform Driver Pgm: RLB_INVOICE
MM
PUCHASE ORDER/RFQ/CONTRACT/SCHEDULING AGRREMENT
Output type         : NEU
ScriptForm Name     : MEDRUCK
Driver Program Name : SAPMF06P
smartform name      : /SMB40/MMPO_L
smartform driver program: /SMB40/FM06P
FI Forms
Account Statement   : F140_ACC_STAT_01
Cheque Printing     : F110_PRENUM_CHEK
Balance Confirmation: F130_confirm_01
check the link below it provides steps to convert sap scripts to smartforms
http://www.ficoexpertonline.com/downloads/Iyer_SmartForms.pdf
SMARTFORMS -Driver Program
PO: /SMB40/FM06P
SO: /SMB40/RVADOR01
GR: /SMB40/M07DR
<b>Reward points for useful Answers</b>
Regards
Anji

Re: Appliance Delivery Nightmare

I am in downinvtown pa and I had the same and even worse experience. We ordered a refrigerstor almost two weeks ago. Delivery proceeded to set up not one, not two, but three different delivery appointments and blew my wife off after waiting each time. Never called to confirm either, she always had to chase someone down. I live TWO MILES from the store too!! We csnceleld the Oder today and I'll never buy anything else here again

Hello Tedz,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation when your wife found herself having to call us just for a status update of your new fridge. I’m sorry for any inconvenience this may have caused, and I appreciate you allowing me the opportunity to explain what should have happened.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 2-hour window. This is done because our delivery agent’s schedule isn't fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. It sounds like this didn't quite go as planned, especially if your wife was left waiting with each new date we provided.
I’m sorry to hear that this experience has turned you away from us, especially as something like this couldn't been avoided. Please know that feedback like yours is crucial, as we use it to correct things that aren't working within the company. I appreciate you taking the time to let us know of your experience, and I hope you provide us a second chance in near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Delivery Nightmare

Where do I begin... I bought a new Samsung Refrigerator (SKU: 2960173) online with the Black Friday deals last December. Moved into a new house and had the fridge Delivered Jan. 3rd. After the fridge was brought into the house and unwrapped, there was a dent across one of the doors. I understood that happens sometimes. I called the Best Buy phone number and spent about 30 minutes explaining what happened and getting another refrigerator set up for delivery.
The second refrigerator was delivered a few days later. This one had rust on one of the front doors. I then had to go through the same process of calling the Best Buy phone number and talking to multiple people to get another refrigerator delivered. After talking to the online sales customer service, the warehouse and the local store, we were finally able to get the new refrigerator scheduled for delivery.
The third refrigerator was delivered about a week later. Before the delivery team moved the new refrigerator in, they asked me to look at it in the street to make sure that there were no dints, scratches or rust. The new one was in great condition so I said to bring it in. I went back inside and before I knew it, the team was walking in with just the doors of the new refrigerator (keep in mind that we were having a replacement REFRIGERATOR, not doors). I had to leave the room to take care of my daughter and the team then continued on to tell my wife that I told them it was ok just to change the doors our (a complete lie). In the end, the team changed out the damaged doors from the old refrigerator. This now left me with a refrigerator and doors that have different item numbers. After hooking up the doors, the delivery team left. I then began to run water through the system as I was told, to clean the pipes. It was then that I noticed there was an electrical problem with the new doors and the buttons on front of the refrigerator were not working properly, as they had on the previous two refrigerators. My wife then had to spend more than 2 hours on the phone with Best Buy talking to all the same places. Eventually, we had to talk to a local store and they told us they would send a technician out to check the problem.
The technician came to the house, I showed him what the refrigerator was doing and he then said he needed to order a complete replacement for the control panel. He never even had to touch the refrigerator to see what was wrong. My wife called Best Buy and spent several hours on the phone before finally finding someone that would send yet another replacement refrigerator. I was not going to accept a refrigerator that has had the electronics and doors replaced, as I had purchased a “NEW” refrigerator. I called Best Buy back myself asking to be given an upgraded refrigerator for the problems that we had gone through. I spent about 2 hours on the phone and was told that they had talked to someone at my local store (Cypress, Tx) and that if I went into the store, they would work it out for me to get an upgraded refrigerator at no cost.
I then went to the local store and spent the next two hours dealing with multiple managers and sales people. When I first arrived, I was told it would not be a problem to make the upgrade. Over the next two hours the final result was that they would not give me an upgrade without paying for it. Once again, I was lied to.
The fourth refrigerator was delivered to my house yesterday. The delivery team proceeded to take the front door off my house (was re-installed when finished and was not damaged) in order to have more room to bring the refrigerator in. The refrigerator was once again scratched and dinted. I then had to spend another hour on the phone with Best Buy last night trying to get this sorted out. This was elevated to corporate last night. My case number is {removed per forum guidelines} for easy reference.
In all, between my wife and I, we have spent somewhere between 15-20 hours on the phone and in store trying to fix the repeated problems. I have rescheduled to have our 5th refrigerator delivered this Saturday but would like some kind of discussion with corporate before this.
I write this as calmly as possible, however, I am sick of dealing with the lack of quality and delivery. I will never buy another appliance from Best Buy again and question whether I will continue to buy all of my electronics from there as I have done for the last 10+ years.
Tim V.

Hello Tim,
I can think of very little more frustrating than enduring the series of events that you describe. In addition to the damaged and defective refrigerators you received, having a delivery team misrepresent your intentions to your spouse is certainly not the behavior we expect or demand from our team members and partners. I apologize for your having to cope with this string of unhappy and unfulfilling deliveries.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to review your previous conversations with us. I understand that your request for an upgrade at no charge was declined at the store. Were you given a reason by the manager as to why this could not be done? What store did you visit? Were any other options discussed while you were there?
While I understand how you came to your conclusion -- and I might have come to the same decision myself under similar circumstances -- I was disheartened to hear that this experience may influence your future shopping destination. Certainly this outcome was never our goal, and I hope that you will give Best Buy another chance one day.
Please let me know how your delivery goes tomorrow. It is my hope that it goes smoothly and I look forward to hearing the details. I'm very grateful that you took the time to write to us and share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Delivery - OPTIMA - YUK

My Experience:
5/31/14-bought dishwasher, delivery & set up, scheduled for 6/1/14. Told phone call would come the night prior with a 2 hr. window. Did receive email saying delivery was set.
6/9/14-received 2nd email confirming delivery would come 6/10/14, no phone call.
6/10/14-called Best Buy - couldn't find the delivery scheduled, on the phone for 1 1/2 hrs., then told by the Clerk, it wasn't Best Buys problem, Optima (delivery company) did not pick it up, wouldn't be delivered, I needed to call Optima and complain to them.
6/10/14-called Optima- said they couldn't help it, they didn't have a tech for my area, wouldn't get delivered, but someone from Optima would call me back to resolve, phone call never came.
6/10/14-Called Best Buy back, talked w/associate, he called Optima, returned my phone call, said he was working on it, I would be called back between 4-6pm, call came @ 730pm. Sorry no delivery today. He would work on it @ 800am on 6/11/14
6/11/14-Called Best Buy @ 1215pm, no call had come to me. I was told the assc. working the problem would call me back, he did @ 1245pm, couldn't resolve my issue, he's still working on it, but, no delivery today. Will let me know when it can be delivered.
Took the day off work for delivery, spent approx. 5 hrs on the phone with various people, washed dishes 3 times as I have a large gathering scheduled for the weekend. This was all explained to several people to no avail, again, sorry, can't do anything about it.
Spoiler (Highlight to read)
DEFINITLY TIME TO RETHINK YOUR DELIVERY CONTRACT WITH "OPTIMA"

Hi barbella58,
Wow, this is certainly way more contacts than necessary when making an appliance purchase with Best Buy! While I definitely thank you for making your purchase with us, I sincerely apologize for any delay you’ve experienced with the delivery and setup of your dishwasher. Rearranging your schedule due to an installation appointment can often be difficult, and I further apologize if you made arrangements, only for your appointment to not occur.
I reached out to Optima on your behalf, and spoke with one of their representatives. They spoke to the previous details about not having a technician in your area, and it sounds like this is the main reason for the delay. Your installation and delivery order is in the hands of Optima’s escalations team, and they generally have a 24-48 hour turnaround time for a response. I was advised that they would be reaching out to you once a proper technician is lined-up to perform the services.
Please let me know if you don’t hear from Optima, and I’ll happily assist further. Thank you for registering on the forums and sharing your concerns with us, and don’t hesitate to let me know if you need further assistance.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Delivery Purgatory

I purchased a dishwasher on Friday, 12/12/14 from the Destin FL store, to be delivered locally on the following Monday. The purchase was to include delivery, installation and haul away of the old unit. The salesperson told me that delivery would be between 7 a.m. and 7 p.m., but that I would receive a call on Sunday to establish a more specific time. When I had not received a call by 5 p.m. on Sunday, I began to attempt to contact the store, using the number given. After long waits and being disconnected a number of times, I finally reached a person who said I would receive a call after 7 p.m. that evening to establish delivery. I never received a call. On Monday morning, my attempts to contact the Destin store were never answered. Because the only additional contact information on the website was the e-mail of the store manager and the assistant store manager, I began attempting to contact them by e-mail. I received a return e-mail from the manager that I would receive a call from the store. The call never came. Finally, at about 3 p.m., after missing a day of work and other productive activities, the delivery team showed up at the house and left the dishwasher in the garage. When asked about installation, the delivery person stated that a third party would have to install the unit but had no idea on how to contact the 3rd party or when I could expect the installation. I again began to try contacting the store, by phone, but was unable to reach a party who could give me any more information regarding the installation. I again e-mailed the manager, who responded to my e-mail that someone would contact me regarding the installation issue. He indicated in the e-mail that I had not purchased installation services. I responded to him that I had requested installation and would be happy to pay for it if it had not been properly scheduled at the time of purchase. I am sure that I had requested the installation because the sales person had informed me that the old unit would have to be emptied prior to the time of delivery, in ordered to be “hauled away.” Despite the manager's assurances that someone would call, I never received a call back. By Thursday, 12/18/14, when I had still not received a call about installation, I had it installed by another party. On Friday, 12/19/14, without any prior notice, the Best Buy installer knocked at the front door, with the intention of installing the dishwasher. The installer was informed that the unit had already been installed. It seems to me that over a period of 5 days (Monday – Friday) we could have at least received at least one call or email regarding the installation. I can forgive the poor communication between a Friday purchase and a Monday delivery during a busy holiday period. However, the lack of communication regarding the installation after being assured on Monday by the manager it would be taken care of is totally unacceptable.
I have purchased several appliances from other Best Buy locations in the past and never experienced any problems with scheduling of delivery or installation/haul away.
However, this was my first purchase from the Destin store. I found that communication and execution of the delivery to be essentially non-existent at all levels of staff; from the store manager to the salesperson to the delivery team.

Greetings Tired-in-Destin,
Being without a dishwasher can certainly cause quite the hassle. I'm glad to hear that you chose to shop with us for your appliance, and that this is not your first appliance purchase with us. Typically phone calls are provided the evening before to give you a delivery window.
I apologize if you did not receive this phone call, and if you no one from the store was able to provide it to you during your calls and emails throughout the day. I'm sure this would have been very comforting and helpful in planning your day. I'm glad to hear that they did show up on the delivery date, and apologize if you were not provided the installation and haul away that you expected.
Using the email address you registered with the forum, I was able to locate and review the purchase. Sadly, it doesn't appear that installation or haul away were added to the purchase, and I am truly sorry for any inconvenience this may have caused if you requested these services. I'm happy to find that you were able to get the dishwasher installed. Of course, notifying you in regards to the installation would have been pleasant and helpful for your experience
I'm grateful that you chose to share this experience with us. I hope that this experience hasn't negatively influenced your future shopping destination. If you should have any questions, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

DO I GET AN AWARD FOR THIS??? WORST DELIVERY EVER???

Hold on to your hats, because this one is a doozy, and I've worked in Warehouse Supervisor for many years, and worked closely with Customer/Client services for a large computer company, so I couldn't even believe the insanity that would follow. It’s a long ride, but I may win a “worst customer service of the year” award.
11/28: I ordered a 55" Samsung TV (UN55H6203A), online, for $600 (before tax). I researched, extensively, to find a TV with great picture quality, at a price that I could afford, and this was it. After the purchase, delivery was scheduled for 12/06.
12/05 (Friday): I received a voice message -- the delivery needs to be rescheduled. Delivery is re-scheduled for 12/10 (Wednesday).
12/10: Wednesday arrives, and once again, a voice message, declaring that the TV will not be delivered until 12/17 (next Wednesday). Now, I'm curious as to what could be causing the delay.
I call the provided number: (855)534-6129; and this time, I inquire as to the cause of the delay (I'm not including the "hold" times, but rest assured that I spent many hours on hold, during this entire mind-numbing process).
A female supervisor ends up taking over the call; apologizes for the delay of delivery, and tells me that she sees no reason why my TV wasn’t delivered. I confirm my information (this happens often), and she declares that she will try her best to get it delivered by 12/13 (Saturday), which is 3 days away. She also declared that she would call be back, same-day, to confirm that everything is good to go.
I never received that call back -- no phone confirmation, no email confirmation. In fact, the only email I received, through this whole ordeal, was the one informing me of the original delivery time.
12/12: (the day before the supposed Saturday delivery): I call again, to confirm that the TV will be delivered on 12/13. An agent answers and informs me, according to her notes, the TV was delivered on 12/06 (the original delivery date).
I assure her that it was not -- I never signed for anything, nor did I receive delivery confirmation emails and why would THEY, themselves, tell me that the delivery was re-scheduled if the status showed it was delivered. At this point, I admittedly start to show my frustration. I stay calm, but it's obvious that I'm irritated.
I asked for the supervisor that I spoke with on Wednesday, and apparently, she's not in the office (irritation rising). The agent says she needs to put me on hold again, to which, I reply: I have to get back to work, I'll call back during lunch. Still no reason as to why it has yet to be delivered.
12/12 - Lunch: I call back, and a different agent answers. A nice lady, who says that the other agent was likely confused, because the original delivery date was 12/06. She also informs me that Warehouse appears to have plenty in stock. Her system shows that, indeed, the TV was re-scheduled to arrive on 12/13 (Saturday) and I feel a little better.
She attempted to call someone to confirm, but it would seem that everyone had gone home for the day. She suggests that I call, Saturday morning, around 7-8AM, to confirm. Somewhere, in the mix, I even suggested that I’d be more than willing to do a store pick-up, if needed.
12/13 (Saturday morning): I get up early (I work night shift) and call again at 8:00AM. An agent, once again, makes it a sound as if the TV was already delivered. I immediately just ask to speak with a supervisor, because it's too early for this routine again.
I speak with the supervisor, and she assured me that she would look into the matter; and would call me back within 20 minutes to give me an update on my delivery (which, had been cancelled again). At this point, they still cannot tell me why it has not shipped, as they show to have inventory. Nor, have they been able to provide a definitive delivery date.
After waiting for 30 minutes, I fall asleep. When I wake up, I check to see if I had any missed messages; and no… no, I did not. At least they are consistent in not returning calls… good to be consistent at something, I suppose.
12/13 - Afternoon : I call back and immediately ask to speak with a supervisor -- I’m done keeping my cool and trying to make sense of any of this. Once again, the supervisor I spoke with at 8AM, is no longer there. Really? Fine. Any supervisor will do.
This is when Brandon is mentioned -- I believe he’s the Warehouse manager… or at least, that is what they imply, on several occasions.
I never actually speak with Brandon; but I am assured that he is looking into the matter, and that he’ll call me back with an update. After trying not to laugh and cry at the end of that sentence, I hang up and decide just to go straight to Best Buy customer service -- call me cynical, but I didn’t feel confident that I would ever get that call back.
12/13 - Later that afternoon: I call 1-888-BestBuy, found my way to Geek Squad. After blowing the agent’s mind, with what I’ve been going through, up until now, she apologized and started to dig into the matter. Once again: they show status for the TV, but no one knows why it’s not being delivered.
After a couple “hold” sessions, she tells me that Brandon (the supposed Warehouse manager) is all over it, and that he’d give me a call, that day, or the following day. This time, I couldn’t help but let out a sarcastic chuckle.
12/13 - End of day: No call. I know… shocking.
12/14 (Sunday): My first day off work since Thanksgiving. I realize that it’s Sunday and that the automated answering service for Best Buy Delivery, states that they are not open on Sunday. Nice.
12/15 (Monday): I decide to call the Delivery number again, while grocery shopping, before work. They tell me that my order was cancelled.
Admittedly, this is where I start going full-angry-customer. The type that I usually laugh at, when someone pulls up a viral video, consisting of some poor soul, trying to cancel his COMCAST subscription.
I tell the agent that I never cancelled the order, but, apparently, (from what I was told) after a certain amount of days (15 days, I believe), orders just get cancelled automatically -- something, I’m sure Brandon was aware of, when he told others that he’d call me back. If the Warehouse manager isn’t aware of the 15 day time limit (especially after investigating), then Best Buy’s system is even more broken than I originally thought. In fact, at one point, I was told my TV would be delivered on 12/17 (well beyond the 15 day cancellation deadline). [shrugs]
The agent informed me that I should have received a cancellation email -- which, I did not -- and that my money was refunded -- which, also, it was not. So now I’ve gone 17 days without my $600 ($650 after tax) and without a TV that they said, twice, was already delivered. Later on, she would include, “it may take up to 5 business days for my money to return”. No the same as “your money was refunded, but I’ve heard this “5 business days” from other companies before, so maybe she meant to say that originally.
I ask when the order was cancelled, and she said 12/13… the day I spoke to 3 agents, 1 supervisor and re-assured, twice, that Brandon was looking into it. So… on the day that my ordered was cancelled, not one of these people seemed to know about it… or they simply didn’t tell me, just to be cruel. I’d believe the latter at this point.
After telling her my full story, she feels pity for me and says that I should call the 1-888-BestBuy number, to see if I could work out some sort of agreement, where I can get my TV at the price I bought it (the sale is over, and the TV now costs $150 more).
12/15 - Attempt for compensation: I call; repeat my story (more gasps and apologies) and then I’m quickly told that nothing can be done. Unacceptable. I ask to speak with a supervisor. She tells me that the Theater and Sound people (they have a lot of departments, so it may have been a different dept.) won’t even take my call, because there is nothing they can do. She also said they were in a meeting. When I asked when the meeting would be over, she said they wouldn’t take my call, either way… that I was just out of luck.
I ask to speak with HER supervisor. Explain my story to this person (gasp, apologies). I’m sent to Post Order Support, where a nice lady attempted her best to console me in some way; as it was not my fault that the order was cancelled, I was not notified that it would be cancelled, or that it was cancelled; and I was assured they had inventory, and I even offered to pick it up, myself.
She said I couldn’t get the same TV for the same price, as the TV was no longer available online. I asked for a $150 gift card, to make up the difference in price. A no-go. I simply have to accept that I don’t have my $650 and I don’t have a TV to put on top of the $100 TV stand I bought.
I asked for a confirmation number, to verify that the order was cancelled, to ensure I would be receiving my money -- I didn’t feel comfortable, taking the word of a company that said I bought something that I apparently didn’t buy; said I received something I never received; said they would call back and not once, called back; said they were looking into the matter, but allowed the order to be cancelled without ever notifying me; said they sent an email, I never received.
There is no confirmation number… I just have to take their word and wait… not accountability on their part at all. Convenient.
In my desperation to remove the feeling that I’ve just been robbed of all my dignity, the woman gave me a number to call back, and a case number to utilize, if I never receive my $650 refund. She even submitted to sending me a $25 gift card via mail -- thank God she checked my address though, because it was showing the wrong apt. number. They almost failed at delivering a gift card… I was done.
I checked the Best Buy website, and even though it says the TV is no longer available online, when I check inventory status, it shows that two stores, near me, have the TV in-store. I want to cry… I honestly do. Alas, I hold back my tears; await the return of my money; the delivery of a $25 gift card for my troubles, and attempt to erase the last 17 days from my memory..
Until then, I can’t afford to purchase another TV, so maybe in 2015, I’ll finally get one for my TV stand.

Hi DamianALugo,
This is just unacceptable, and if this was my purchase I would be equally upset. If an employee promises a call to a customer they should be making that call, and you should have been given an accurate explanation as to why these deliveries were being rescheduled.
The only times a BestBuy.com order would be automatically cancelled by us would be if it was set to be picked up in one of our stores, and it wasn’t picked up in a timely manner; the only other time would be if an order was on backorder for a period of time without the customer requesting us to extend this backorder.
Is there anything specific I can do to get this resolved for you? If so, post back to this thread or send me a private message with what you need. I promise to do what I can to get you any resolution you are seeking. To send me a private message click on the link in my signature.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

DTW Problem ---- Goods Receipt and Purchase Order

Hi Owen Slater and Suda
Your reply helped me a lot in loading in linking the GR with PO via DTW.But still i m having a small problem.
In Document_Lines of Purchase Order and Purchase Delivery Notes i specifed two Taxcode as "Exempt" and "VAT@4" under the column "Taxcode" and initially loaded the purchase order,the tax code get added correctly to the purchase order and when i tried to load the GR for the same line item with same tax code,the tax code is not getting added to the GR line item and the tax amount get deducted in the GR.
For more information: SAP Business One SDK
Edited by: Rui Pereira on Nov 7, 2008 1:23 PM

Purchase Order Documents
Recordkey Cardcode DiscountPercent DocDate   DocDueDate DocNum DocTotal
Recordkey Cardcode DiscountPercent DocDate   DocDueDate DocNum DocTotal
   1         AA01        0            20080912   20080912     1
oPurchaseOrder:Document_Lines
Recordkey LineNum AccountCode DiscountPercent     ItemCode Linetotal Price Quantity Taxcode   WarehouseCode
Recordkey LineNum AccountCode DiscountPercent     ItemCode Linetotal Price Quantity Taxcode   WarehouseCode
   1                1211005        0           ITM01                850     45        VAT@4     Godown1
   1                1211005        0           ITM02                750     55        VAT@4     Godown1
As per your suggestion i left the "DocTotal" column of PO --- Document and "Line Total" and "Line Num" column of PO ---Document_Lines as blank and also the Discount column is assigned to 0 and this get imported correctly.
oPurchaseDeliveryNotes:Documents
Recordkey Cardcode DiscountPercent DocDate   DocDueDate DocNum DocTotal
Recordkey Cardcode DiscountPercent DocDate   DocDueDate DocNum DocTotal
   1         AA01        0            20080912   20080912     1
oPurchaseDeliveryNotes:Document_Lines
Recordkey LineNum AccountCode BaseEntry BaseLine BaseType DiscountPercent      ItemCode Linetotal Price Quantity   Taxcode   WarehouseCode
Recordkey LineNum AccountCode BaseEntry BaseLIne BaseType DiscountPercent      ItemCode Linetotal Price Quantity   Taxcode   WarehouseCode
   1                1211005        1          0          22           0
   1                1211005        1          1          22           0
When it is imported like this ,it get imported successfully.
But when i change the WarehouseCode or give new WarehouseCode in oPurchaseDeliveryNotes ---> Document_Lines
like this
oPurchaseDeliveryNotes:Document_Lines
Recordkey LineNum AccountCode BaseEntry BaseLine BaseType DiscountPercent      ItemCode Linetotal Price Quantity   Taxcode   WarehouseCode
Recordkey LineNum AccountCode BaseEntry BaseLIne BaseType DiscountPercent      ItemCode Linetotal Price Quantity   Taxcode   WarehouseCode
   1                1211005        1          0          22           0                                                                Godown1
   1                1211005        1          1          22           0                                                                Godown2
1)Here i m chaging the Warehousecode of ITM02 to Godown 2,its getting imported successfully.But when this imported record is viewed in Purchasing - A/P ->Goods Receipt PO of SAP B1 GUI , the matrix (GR_DocumentLines) does not have the taxcode i.e the TaxCode column is left empty.
2)Also even when the taxcode is specified under the oPurchaseDeliveryNotes_DocumentLines and importing the same problem occurs ,the matrix (GR_DocumentLines) does not have the taxcode i.e the TaxCode column is left empty when it is viewed through SAP B1 GUI.
Edited by: Rui Pereira on Dec 9, 2008 5:10 PM
Edited by: Rui Pereira on Apr 28, 2009 12:18 PM
Edited by: Paulo Calado on Jun 18, 2009 5:20 PM

Don't want a Goods Receipt PO without Purchase Order

Hello Experts,
I am looking for a solution that Goods Receipt PO must be restricted as no Goods should be received without Purchase Order.
Is it possible ?
Help Required ....
Thanks & Best Regards,

Hi
This restriction is possible only by the 'SBO_SP_TransactionNotification' Stored procedure.
You can learn more about this stored procedure from the following link:
[https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/e991e2b9-0901-0010-0395-ef5268b00aaf]
The following is the code which restricts GRPO created without PO
set ANSI_NULLS ON
set QUOTED_IDENTIFIER ON
go
ALTER proc [dbo].[SBO_SP_TransactionNotification]
@object_type nvarchar(25),     -- SBO Object Type
@transaction_type nchar(1),   -- [A]dd, <u>pdate, [D]elete, [C]ancel, C[L]ose
@num_of_cols_in_key int,
@list_of_key_cols_tab_del nvarchar(255),
@list_of_cols_val_tab_del nvarchar(255)
AS
begin
-- Return values
declare @error int    -- Result (0 for no error)
declare @error_message nvarchar (200)   -- Error string to be displayed
select @error = 0
select @error_message = N'Ok'
IF (@object_type='20')
BEGIN
/* Purchase Delivery Note (Goods Receipt PO)*/
if (@transaction_type='A')
BEGIN
IF (SELECT max(ISNULL(T0.BaseEntry,-1)) FROM PDN1 T0 WHERE T0.DocEntry = @list_of_cols_val_tab_del) != -1
BEGIN
set @error = 0
set @error_message = N'Ok'
END
ELSE
BEGIN
    set @error_message='Goods Receipt PO cannot be created directly. Copy from PO'
    set @error=1
END
END
END
-- Select the return values
select @error, @error_message
end

Error while cancel Purchase Order

Hello everyone.
I'm trying to cancel a Purchase Order which has a Purchase Delivery Note.
First I cancel the Purchase Delivery Note and than I try to cancel the Purchase Order, but I'm having the following error: "The requested action is not supported for this object."
If I manually cancel the Purchase Delivery Note, I can successfully cancel the Purchase Order by code.
Here is the code I'm using:
Documents lDocumento = Globals.AddOn.ConexaoAuxiliar.GetBusinessObject(BoObjectTypes.oPurchaseDeliveryNotes);
lDocumento.GetByKey("DocEntry");//DocEntry is just an example
Documents lCancelamento = lDocumento.CreateCancellationDocument();
if (lCancelamento.Add() != 0)
     throw new Exception(Globals.AddOn.ConexaoAuxiliar.GetLastErrorDescription());
Then I try to cancel the Purchase Order:
Documents lDocumento = Globals.AddOn.ConexaoAuxiliar.GetBusinessObject(BoObjectTypes.oPurchaseOrders);
lDocumento.GetByKey("DocEntry");//just an example..
if (lDocumento.Cancel() != 0)//if can't cancel, try to close
     if (lDocumento.Close() != 0)//if can't close, show error..
          throw new Exception(Globals.AddOn.ConexaoAuxiliar.GetLastErrorDescription());
SAP 9 PL 10

Hi Leandro,
Sorry, I missed that bit. But that brings to mind, you create the cancellation document, but apparently you do not explicitly cancel the purchase delivery note.
Could you please test that ? So for example:
if (lCancelamento.Add() != 0)
if (lDocumento.Close() != 0)
//etc.
Could you also please test commenting out the code that closes the purchase order, and then check from the B1 client that the delivery was closed and linked to a Returns document ?
Regards,
Johan

DTW cannot link Purchase Orders to Sales Orders

Despite giving the right values to the BaseEntry, BaseLine and BaseType fields of the PO lines, dtw import or update will fail, claiming "Base document card and target document card do not match".
Sure, they are different as SO is linked to a customer while PO to a supplier.
Is that a bug, or am I misundernstanding something?

Thanks for your prompt answer.
Yes, after importing the sales orders I am importing the purchase orders. It is working as expected for the other links (like sales orders to quotations and purchase delivery notes to purchase orders), but it fails for purchase orders to sales orders.

Pacific Home purchase points missing

Hi, I bought a samsung oven from pacific home over 2 months ago and my points still didn't post although I used my BB credit card. At the time of the purchase, I asked the Pacific Home employee 3 times and he assured me they will be added. I tried to report missing points online but the receipt does not have the codes your website is asking for... Could you please help me add the points to my account? Thank you,Richard

Greetings Richard, and welcome to the Best Buy forum!
If points for your Pacific Sales purchase have not posted to your My Best Buy™ account, then it is likely one of these reasons:
1. It has not been a full 35 days since the appliances purchased were delivered
2. The purchase was applied to a promotional financing offer
3. Your account was not attached to the purchase while at the store
A purchase made at one of our Pacific Sales or Magnolia stores is considered separate from an everyday Best Buy purchase, so they have invoice numbers rather than a Customer Service Pin numbers. That basically means those purchases cannot be reported as "missing" on BestBuy.com. I am going to need some additional information from you before we can move forward, so I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon at the top of the page.
Thank you for connecting with us and for being a member of the My Best Buy™ program.

WLC 5508 upgrade to software 7.6

Hi,
I upgraded Cisco WLC from version 7.5 to 7.6, but unfortunately I lost connection to WLC. After upgrade I restarted the wireless controller but it didnt come up. The fiber port of WLC connnected to switch is showing down , down but the service port is showing up. I cannot login through serice port also.
The controller is at remote location and I am at main office, I want to know does the configuration WLC had got lost after upgrade and why the fiber port is showing down, down in switch?
Thanks.
Shakeer

It is less than 90 days since we purchased the controller. How can I open a case ? When I am entering S/No it is showing not covered under service contract.
1. Send an email to [email protected] Make sure the following details are included in the email: S/N of the appliance, nature of the problem, your CCO login.
2. You'll receive a response saying that you are not entitled, so you need to scanned copy of the appliance's delivery receipt/docket, the appliance's purchase order. Scan those and reply to this email.

Appliance purchase/delivery nightmare

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