Approval messages not coming back when approving by mail

Hello,
We are on SRM 4.0
Approval messages are sent from SRM to different approvers by mail. This works fine.
But when the person approves by mail this doesn't work.
In transaction sost messages are still with 'grey' status and in transaction scot messages are all in status 'in transit'.
This happens only in our Production environment.
Has anyone suggestions?
Thanks,
Laurent.

Further to my previous reply , please also check the following
>
In transit
Number of send orders that are currently in process
outside of the SAP system, that is, the messages have
been transferred to the external nodes by the SAPconnect
send process but neither a positive nor a negative status
message has been received
>
check the following in your system
transaction SCOT--> in the menu
Settings ---> confirmation of reciept
have you set the value to 'SAP connect does not expect confirm.for
internet mail ?

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