Approved order with payment card - still appears in VKM3

I have the following scenario in ECC 5.0 -
1) We enter a sales order with payment card. For some reason, the authorization fails. The order goes on a credit block.
2) As a result, it appears in VCC1 and VKM3 lists.
3) Later, if the order is changed and the correct credit card details are entered and it is re-authorized (this time, successfully). The order status gets changed. It is released, delivered and billed.
However, it continues to appear in the VKM3 list of blocked documents.
Has anyone encountered similar issues? Please advice.
Thanks!

Hi,
the sales document should not appear anymore in transaction VKM1 or VCC1 after it was authorized (and is not blocked again). If it still appears in VKM1 or VCC1 it is not correct.
VKM3 shows all document independant from the credit status.
Best regards, Baerbel

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Issue with part delivery of orders containing payment card lines

We have a problem with part deliveries of orders containing payment card authorizations.
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B for 10 u20AC
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When item C becomes available and is delivered and billed, the creation of the FI-document fails because there isn't enough authorization amount left.
The creation of 3 payment card authorization lines is not mandatory for our business, creating one line for the complete amount would be as fine. But how can we avoid the complete comsumption of the authorization line then? Or do you have any other suggestions / best practices how to deal with part deliveries of orders containing payment card authorizations?
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Sabrina Förster

Hello fridaynights,
It would be worrisome to receive an email notification that we were unable to authorize your payment method, especially if the payment method appears to be fine on your end.
Generally speaking, when items ship separately from one order, we will authorize the full amount of the order when the order is placed. Authorizations may expire after a few business days, but as items ship individually, your card would be authorized and charged for the individual shipments.
Using the email address you registered with the forum, I was able to locate your order with the canceled amiibos. It would appear that we were unsuccessful in authorizing funds on the card on multiple occasions, and so the remaining amiibos were canceled. I apologize for any trouble or displeasure that this cancelation may cause you. I would encourage you to keep an eye on these amiibos on BestBuy.com for changes in their availability.
As it seems there was an issue with your My Best Buy MasterCard, I would encourage you to contact Citibank, the issuer of your My Best Buy MasterCard account, at 1-888-574-1301 for further inquiries into this authorization issue.
If you should need further assistance, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Hi,
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Hi everybody
I wanted to know if it is possible to find if the sales order has a credit card number on it?
When i go to the Sales order screen, the table-field for credit card# is CCDATA-CCNUM
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Hi,
We are on CRM 4.0 version.
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HI
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Hi
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Hello experts,
we were having trouble with reversed down payment.
we have 2 system in our landscape: one dv1 other dv2
in dv1 :
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further investigation, when we checked the clearing document found in dv2(clearing document which is not referenced by the billing), we found out the document type is 'S' so it was still noted item. so the conclusion is when we cancelled a billing which corresponding accounting document's type is S(noted item) , system created a "clearing" accounting document which type still is S(noted item) too but with negative amount.
but in dv1, it works normally, when billing cancelled system created clearing document which type is C(clearing document).
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Same problem with payment but still need help to s...

Hello,
Could one of the mods. please respond to this?
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td-p/30">Ratings star on the left-hand side of the post.
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KC

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Approved order with payment card - still appears in VKM3

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