Archive and Install/Disc Utility issues -

I'm currently spending a summer abroad in South America, and have had issues with my Macbook Pro (early 2011 version) no longer starting up after some virus experiences last week. The computer hangs itself during loading on the white screen w/ grey apple and the spinning dial. In contacts with Apple Care as well as some Mac-saavy friends, the following situations have been tried:
Opening in safe mode - The loading bar (added at the bottom of the grey apple screen) loads about 1/4 of the way, disappears, and the computer hangs itself.
Opening in single user mode - I run the recommended sbin/fsck -fy command to clean up the hard drive. It comes back after having checked 6-7 parts, saying that the MacHD is in good shape, with a message following saying that something had been "modified" (forgive me for not remembering the correct verbage at present). I then run the same command again, resulting in a message that the HD is clean and without error. I then "reboot" and remain hung on the white screen w/ grey apple.
Opening in verbose mode - I reach the following lines of text, and then there is no further progress:
enable
IONetworkController::enable
createMediumTables
enable end
MacAuthEvent en0 Auth result for: 00:23:cd:1e:f2:c4 No Ack
same line as above saying "Auth timed out" at the end
Command+option+r+p - shock two or three times, (three startup chimes) and computer continues to hang itself in the normal spot.
- So, at this point I took the advice of Apple Care and a few other friends, and tracked down a "retail copy" of Mac OSX (10.6.3) in order to try to do an Archive and Install or any sort of Disc Utility via the startup disc.
Inserting the disc and holding "c" at startup results in the cd drive whirring the disc for a few moments, and then remaining hung at the same white loading screen.
Holding "option" during the startup gives me the option of loading from the HD, or the disc. Selecting the disc proceeds to whirr the cd drive, take me to the white loading screen with the grey apple, and... you guessed it... leaves the CPU hung.
My question is then, is my Macbook Pro unable to read this disc and execute Archive and Install/Disc Utility for hardware reasons as per the virus attack, or is the disc not compatible with my version of OSX (which I have since confirmed through my wife to be 10.6.6)?
Different sources have told me different things. The local AASP in Uruguay sold me what they professed to be the "latest" version of OSX - the 10.6.3, what's more for $55 dollars instead of the lower cost as available in the states (between $15-$30), so I am reluctant to go back to them for advice when they seem more inclined to cash in on my inexperience (Mac owner of less than a month) than actually fixing my issue. Apple Care told me that a standard "retail disc" should work, but I am assuming now that they believe I can snag the same version as initially came with my Macbook Pro. Should I be looking to have my wife mail my original OSX install DVDs down here to resolve this problem? Should 10.6.3-retail be working and is not for reasons I haven't identified? I have since done some online research and found mentions that doing any sort of HD partitioning or OSX reinstalls can only be accomplished by utilizing a disc of an equal or more recent version of the OSX (examples that 10.4 can't work on a notebook preinstalled with 10.5, etc). Does this translate to 10.6.3 not being able to function for my 10.6.6 MBP?
Any insight or thoughts would be much appreciated, as essentially all of my schoolwork and assignments are now trapped on an inaccessible HD. Thank you for your time.
- Joseph

I tried adding in a bunch of information about what your troubleshooting steps meant, but the server went into maintenance while I did. So, here it is again:
"Opening in safe mode - The loading bar (added at the bottom of the grey apple screen) loads about 1/4 of the way, disappears, and the computer hangs itself."
     This is FSCK running, and gives you an indication of it's progress.
"MacAuthEvent en0   Auth result for: 00:23:cd:1e:f2:c4 No Ack"
     This is either a failed DHCP request or ARP request.
"Command+option+r+p"
     Command+Option+P+R - Resets PRAM. That's why p+r.
"Inserting the disc and holding "c" at startup results in the cd drive whirring the disc for a few moments, and then remaining hung at the same white loading screen."
     This problem indicates that the disc is too old to boot your system. The reason for why this disc cannot boot is because it doesn't contain the necessary drivers for your model MacBook Pro. My mom and brother have similar models, and my brother had similar issues while in Japan. He went and got an install disc as well, which failed, I ended up stepping him through so that it would boot in Safe Mode, and then got it working in Normal Mode remotely.
FYI: Sophos has a free Mac Antivirus program, that is very processing friendly, and will scan in the background. You may wish to consider it as an alternative to Avast! if it continues giving you problems. Though I suspect it may be coincidence that your computer had problems shortly after Avast! cleaned up files. Let me know how it goes. You may wish to open up Disk Utility and check your S.M.A.R.T. Status. You want to make sure it says "Verified" If it doesn't say "Verified" then you have a problem.
-Phill

Similar Messages

Tiger Archive and Install disc space requirements

I guess I'd find out if I had enough room when I clicked the button, but how much memory does an A&I need?
Salud.
TiBook G4 Mac OS X (10.3.9)

The 3.5GB number is based on most of the optional Mac OS X packages not being installed; you'd need approximately 6 or 7 for a retail copy of Mac OS X plus another GB if you installed the Developer Tools. To get an approximation of how much space will actually be required, check how much space is used on the hard disk, subtract the sizes of the /Library/Application Support/ and /Users/ folders, and add 2GB for the storage of temporary items during the installation. The space the installer will require for the newly-created system is not included in this calculation, and it assumes you will be preserving user and network settings.
(16164)

Archive and Install issue(s)

Good Evening,
I have owned my Macbook now for a little over a year and used it primarily for personal use, which would equal maybe an hour or two per day on this Mac. Just last week my Mac shut down for no reason so I turned it back on and thats when the trouble began. When I turned it on the gray screen came up with the apple logo as normal... then the little circle ticker starts going as it "loads" and "thinks" at start up, well it continues to think and then after about 5 minutes or so the computer shuts down and starts again with out me doing anything.
Out of sheer frustration and uncertainity of what to do I took it to Apple. The tech at the Genius bar was very helpful, ran diagnostics, etc. The good news was he could see everything thats on my hard drive so he said my hard drive wasn't completely shot... so he sent me home with instructions on how to do an "Archive and Install" which would grab all of my documents from my hard drive, put them to the side in a folder and then wipe my computer clean and reinstall my OS. I started this procedure and per the tech's notes he said it oculd take 2-3 hours for it to complete which it did. Then as the Archive and Install is down to its last 2 minutes of work I noticed it was "stuck" at the 2 minute mark and I could hear it keep trying to read the cd software. After it being stuck at 2 minutes for about an hour it finally stopped and gave me an error reading as follows:
"Install Failed" "Installer could not install some files in "/Volumes/MacIntosh HD"
"Contact Software Manufacturer for assistance"
It then gave me the option to restart and try again but I didn't b/c I am afraid I have already wiped my computer of all of my pictures and documents.
Can someone PLEASE help me with this? I take such great care of my laptop and for it to only be a year old with an issue like this leaves me very unhappy. The tech at the Genius bar said hard drives can die within 2-3 years which to me is a crock of sh** as I have had my Toshiba for 8 years and never ONCE had an issue like this and its the same hard drive that came with it. The price I paid for my fully loaded 13 inch Unibody MacBook to have this happen a year later is just unacceptable.

Hi beccal18,
I've seen three situations that cause this issue:
1.) The disc is bad and will need to be replaced
2.) The HD is failing the pre-install disk verification
3.) The RAM is failing the pre-installation verification
Regarding the HD comment, regrettably it's one of those unknown variables. I have Dell that is celebrating it's 10th birthday in a few weeks and it's all original (under the hood), even the power supply and it's used everyday. I've had some machines that have had their HDs fail within the first few weeks and I've even had some that are DOA right out of the box. So the Genius and his comment was pretty much spot on.
Also, did you purchase AppleCare to properly protect your investment that you paid a fair amount for? If so, whatever component(s) need to be replaced to ensure properly functionality, Apple will take care of it all.

Problem with Archive and Install - Second disc won't complete

I'm trying to run an archive and install for my iMac, OS 10.4.11. I get through the first disc fine, but after I put in the 2nd install disc, it gets all the way to the "finishing installation" and then won't move past "running GarageBand Demo Songs Installer Script". it says less than a minute remaining, and the downloading bar is swirling, but there is nothing happening and it hangs here for hours. I've tried reinstalling, but it will only ask me to load the 2nd disk again, and the same thing happens over and over. I even tried a different install disc 2, and the same thing happened. Is there a way to push past this, or start the entire archive and install again? when i reboot to the disc drive with the 1st install disk, it ask me to put in the 2nd disc.
This all started because iTunes was acting up after I got an ipod touch, no prior problems with the computer. Can anyone help?

I've seen this reported before. What some have had some success with is to do a custom install so the second disk is not needed. See BDAqua's tip to someone with the same issue in the Tiger forum.
http://discussions.apple.com/message.jspa?messageID=9959537#9959537

Difference between running Disk Utility and "Archive and Install"

Hi all,
I'm one of the poor souls who is having trouble with the software update 10.4.6. My iMac stopped halfway while doing the update, and when it attempted to do a restart, the iMac froze. I did the mistake of forcing it to shutdown, instead of just letting it take its time.
Last night, I attempted the Safe Boot but it did not work. The progress indicator kept on spinning for hours! SHOULD I TRY IT AGAIN?
Also, can someone tell me the difference between unning Disk Utility and "Archive and Install"? I figure I might have to do one of them to repair my iMac. I just want to do something that will reduce the chances of me wiping out my files. I also have the TechTool Deluxe CD with me. Should I be using that instead?
Please help.

i just had a simialr issue with my powerbook. I stress similar, but in the end i had the same issue with the start up screen (light blue, apple icon and the spinning indicator below it. I could not get past it.
I ran disk utility from the boot disk, and got a kernel panic on verifying and and repairing permissions.
So (and this is what Im suggesting you try) in disk utility I made a disk image of my internal hard drive and saved it to an external hard drive. Takes a while but a worthy precaustion.
Second I went ahead and installed the OS on the external drive. Once that was done I boted from the external to oprn the disk image back up of my powerbooks internal drive. After that checked out i wnet back to the boot disk and did a clean install of the OS (wiping the internal) and things were fine after that.
maybe wait and see how other people respond to this before jumping into it, but its smart to back everything up on an external any day.
much luck to you
-justin!

Can I Archive and Install From Leopard Up-To-Date Disc?

I'm a Mac newbie, so I apologize if this is an obvious question.
I purchased my iMac this month, so I received a Leopard Up-To-Date disc for $10. The CD says Upgrade on it, and I can't find any options for what type of install I want to run. I've seen things like Erase And Install, Archive and Install, and Upgrade posted here on the forums, but the only options I have are whether or not to install things like Core Services, X11, etc. Can I not perform an Archive and Install with this disc, and if I can't, is there any chance I could request a full CD from Apple?
Message was edited by: AceDew

You should be able to -- when you get to the screen that asks you to choose your installation destination, highlight the drive, then you will see in the lower-left an options buttion. CLick it and you will find three choices: upgrade, archive/install and upgrade install. Choose the one you want and enjoy!
Keep in mind that when you put the disk in, the system will verify that the DVD is OK -- it takes a few minutes, but it is worth knowing that the disk is not corrupt before you start. Also, repairing permissions seems to take awhile -- just let it happen.

My Install Disc Will not Let me Archive and Install

I'm trying to perform an archive and install (my computer is stuck in a log in loop so I can't login under any user), but when I use my Mac OS X install disc to start up my computer it gives me the message "Mac OS X cannot be installed on this computer." If I can't get this to work there's no way for me to log in to this computer. Why is this happening?

aislinn wrote:
The disc starts up the computer, has me pick a language, and then it gives me the message.
I work for a small non-profit and we have two iMacs. They're the same exact versions (we bought them together). So they might be the discs that came with the other iMac, but that shouldn't make a difference if they're the same version computer, should it?
I'm not sure. you should try the other disks. as I said that message is indicative of using the wrong disks.

Archive and install, do i need both discs?

I want to do an archive and install with my mac os 10.5 Install disc. The only problem is that I lost the second disc. Does anyone know if the first disc contains the entire operating system, and maybe the second disc is extra software? I recall in the past the OS discs worked that way. If so I can do my archive and istall.

awrecording wrote:
I want to do an archive and install with my mac os 10.5 Install disc. The only problem is that I lost the second disc. Does anyone know if the first disc contains the entire operating system, and maybe the second disc is extra software?
Since you mention two discs, you're probably referring to the gray discs that came with your computer. In that case, you're right. The second disc contains things like iLife.

Spell check issue after 'archive and install'

hi,
after doing an 'archive and install', the apple spell check doesn't work no more. whatever program i use with the spell check activated will give me a failure notice as soon as i start typing "spell check could not be detected" (or sthg similar, i get the message in german). the result is a close-to-freeze of that program until i 'okay' the notification.
anybody an idea how to properly (re-)instal the spell check so that my OS recognizes it?
thanks and greets!

Get Pacifist...
http://www.charlessoft.com/
then extract what you need from your Install Disk.
Or try reinstalling like the last big Combo update...
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions afterwords, reboot.

Printer issues after archive and install

So I recently took my iMac into the Apple store and they did an archive and install.
Now I can't get either of my printers to work. I have a Samsung ML2010 and an Epson 1400. They both show up in Printers in the system prefs printer pane, with green lights saying they are idle.
When I go to print with the Samsung, it even goes to far as to sound like its starting up, it says printing when I click on the printer in the dock, then quickly switches to stopped.
From there when I press resume, it pops up an error message saying "Operation Could Not Be Completed. client-error-not-possible"
If I'm not mistaken pretty much the same thing happens when I try to print from the Epson as well.
What's wrong and how can I fix it?
I've tried deleting the printers from the printer prefs page and reinstalling the drivers to no avail.

Did you make a backup before your archive and install?
If not, you may be forced to clone everything at least twice*:
http://www.macmaps.com/backup.html
Erase and install.
Test the drivers on a simply erase and installed system updated to the operating system it was at before (down to the free download)*:
http://www.macmaps.com/upgradefaq.html
And restore just the data that is known to work with that operating system from your backup. The other consideration you'll see in my FAQ is if you migrated from PowerPC to Intel, you might have mixed drivers that don't work well together.
are all Intel iMacs, and are not G5s.
are sometimes G5, sometimes Intel. If the Mac can boot, go to Apple menu -> About This Mac to tell the difference. If it won't boot, put the machine on its back, and read the under side of the foot of the stand. The EMC# on the foot of the stand will tell you the difference. EMC#s of 2104, 2105, 2110, 2114, 2118, 2111, 2133, 2134 are Intel. All others are G5.
An archive and install may fail if the system you are archive and installing from is older than what is already installed.
- * Links to my page give me compensation.

Archive and install issue

I have a friend that ran an "archive and install" on a G5 running 10.3 but they used the 10.2 disk. Now certain applications will not work and they receive an error when trying to upgrade to 10.3.
Is there any way to reverse this to fix it? Or are they stuck with the only option of reloading the G5 with a fresh install of 10.3?

Erik:
Unfortunately, you do not tell us very much about the G5 computer to which you refer. Please update your profile to tell exactly what computer we are talking about, giving other specifics about the computer.
If the G5 in question shipped with Jaguar (10.2x) re-installing Jaguar should work. The article Don't install older versions of Mac OS than what comes with your computer gives more information on this.
they receive an error when trying to upgrade to 10.3.
To install Panther your computer will need to meet the minimum system requirements for Panther.
You will need to purchase the Full Retail version of Panther. Please note that Computer specific or upgrade versions should be avoided since they are optimized for the computer to which they are specific and will therefore, very likely, cause problems during or after installation. On the legal side, it may be a violation of the Software License Agreement which statesThis License allows you to install and use one copy of the Apple Software on a single computer at a time. This License does not allow the Apple Software to exist on more than one computer at a time...You can purchase universal installer Panther disks, guaranteed to install, from applerescue.
Please do not hesitate to post back with further questions or comments.
Good luck.
cornelius

Archive and Install problem (not enough disc space for another install)

Alright, so I've got the blue screen. I tried getting rid of the APE stuff, and they were all successfully deleted, but it's still the blue screen. So I'm going to do the Archive/Install thing. My problem is that if I try to do an Archive and Install, I won't have enough space to do it. I have around 3.5 GB right now, but that's probably not enough to do another install.
My only option I think is to go into single-user mode and manually remove my larger files. I have a back-up drive, and I tried removing all the stuff that's on the back-up drive from my computer, but all of them are listed as read-only.
So is there a way to override permissions in the UNIX thing? Or is there another option for me with?
Also I don't know if this matters, but I'm installing it from an external DVD drive and I'm doing it from PANTHER and not Tiger.
Message was edited by: JollyWaffle

...anyone? I left the blue screen on overnight but it didn't do anything.

Performed an Archive and Install and now my Admin password doesn't work

I talked to CS this afternoon per an issue with iTunes and was instructed to perform an Archive and Install.
I just got done running both discs and the computer seems ready to go. When I click on my user name (I'm the admin) my password no longer works. We have two other users on the computer (neither have been set up with a password to access the accounts) but now the computer is asking for one.
I'm typing my password correctly.
Does the computer reset to a generic password?
Any help would be appreciated!!
Thank you!

Hi Kathleen,
Does the computer reset to a generic password?
No, it most likely means that there was a disk problem, you can generally prevent... well, let me give you my whole spiel since we're here...
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
At this point it's not unlikely to undo the PW problem, but will prevent fiture problems.
If it still doesn't work, go back to Step 2 above & lok for Change Password in the Menu bar.
We have more if that still doesn't do it.

Trackpad no input after archive and install

Please help, i did an Archive and Install from the tiger 10.4 cd trying to resolve a problem with my iphoto wich was not working properlly, when i finished and enter again, the trackpad is not working no respose at all. What can I do?
I just realise that some of the functions of the keyboard are not working either, like the keys for the sound and the brightness
Message was edited by: fnietoelgazi

If you have an external Apple USB keyboard and mouse, you may use these to
see if the iBook has a hardware issue in relation to the symptoms you've noted.
If the computer is booted from the Installer disc and you can run Disk Utility from
the menu bar options (short of running the actual installer) which appear, you
may be able to see if the keyboard and trackpad work when the computer is not
running from the installed system on the hard disk drive.
There may be an issue with the operating system; it could be traced back to the
hard disk drive, and if so, perhaps these new symptoms relate to a failing HDD.
If you have the original system Apple Hardware Test for that computer, you may
be able to start the computer from that disc, and see if there are any tests which
may yield trouble or error code messages.
If the computer is running a newer system than it shipped with the original disc
set which accompanied the computer when new would be needed to get the
Apple Hardware Test to work, there isn't one on a retail OS X install disc. If the
hard disk drive has errors on it that Disk Utility can't fix, it may be repaired by
a more aggressive tool such as Disk Warrior; or Drive Genius2, but these are
tools best owned and understood. Could be this new system folder is another
problem and not an answer to an existing problem, if the drive has bad data.
An external USB keyboard & mouse is helpful in troubleshooting a portable computer.
I try to have at least one spare available, and run my iBook G4 as a desktop with a
external USB white Apple keyboard and optical mouse; and powered USB hub.
Look into troubleshooting this; see if the booted system installer's Disk Utility can
tell you the status of the computer's hard disk drive; the SMART status, and the
amount of free space remaining. Could be the drive is overfull and in a bad way.
(If you need to, you could access the computer's hard disk drive via FireWire
Target Disk Mode to see about saving files you may want off of there, to another
Mac computer. Read up on FireWire Target Disk Mode, searchable in Support.)
Good luck & happy computing!

Getting My Mac Book Pro in Order Post Archive and Install

Hi there,
My 17" Macbook Pro recently closed down on me, giving me three longs beeps and not starting up again. I archived and installed, for the first time ever, and was relieved when my Mac bumped back into life with all of my work and apps stashed away in 'Previous Systems'. I then embarked on going through 'Disk Utility' to create a disk image of the preserved work (I was following advice from the Mac support site) but the down load process was so slow I gave up and have resorted to sorting through the previous system manually and dragging info across into the new setup. I am completely green to this and have no idea if I am doing the right thing?
However, I also have some issues:
My spotlight search does not work, I type in a search item then get the spinning wheel, and spotlight closes down?
I want to reset my mail to just the way it was, with all my old sent and received messages. I can't even get mail to work, I get:
The server error encountered was: The server “[email protected]” cannot be contacted on port 110.
Any advice here?
I am running OSX 10.5 and I tried to do the hardware test but the computer told me it cannot be run on this computer??
Thanks in advance
James

Your profile says you have a Powerbook, and yet your question is regarding a MacBook Pro. MacBook Pros and Powerbooks are totally different machines on the inside. If the issue is with the MacBook Pro, you need the MacBook Pro installer discs to run the hardware test. If it is with a Powerbook, then you need the Powerbook installer discs. If you have the correct discs according to this, it may be your firmware installation at one point failed. That's sometimes the reason for the three long tones. Here's a guide to the tones at startup on Intel Macs (MacBook Pros):
http://support.apple.com/kb/HT2538?viewlocale=en_US
http://support.apple.com/kb/HT2341
And PowerPC Macs (Powerbooks):
http://docs.info.apple.com/article.html?artnum=58442

Archive and Install/Disc Utility issues -

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