Are System-Generated Secure Zone Passwords Temporary?

Issue: Customers are not able to follow the link in their emails to get their secure zone password.
Guess: Is BC issuing temporary user ID's and passwords, if none are otherwise specified in the CRM record for that person?
1) Is that true?
2) If so, how can I turn it off?
Why? Because not everyone gets around to seeing that email within 24 or 48 hours (or however long the period might be).
Hope someone out there knows now that we can't just start a chat with Adobe.

Hi Dave,
No that is not true.
BC passwords are not sent. When you have a signup form you have a username and password field, that password is what they set it to.
Now there is an issue that with those fields in a form an email is sent out along with the auto responder or invoice in the case of eCommerce that tells them their password but also the option of reset.
This is the same email that is used when you  trigger the reset notification for password in the admin.
You can supress the first time this comes out by adding a paramater to the form action.
BUT even if they reset you need to ensure the email is easy to understand and it is a reset of their password, not a tempory password etc and fomat it as you wish.
The reason a link will not work after 24 hours ish is because like other secure systems that link generated by the system has now expired and you would have to run "forgot password" again to reset it.
The link takes the person to a system page on the site to enter their new password.
You just need to sort your workflow from initial signup to them logging in so it is clear, presented well, easy to use and easy to follow.

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