As expected no Vision on Activation date

When I got BT Total Broadband it went wrong, couldn't instal it and so on, but been with it for a few months and wanted a TV service, was going to get Virgin Media but decided I would give BT the benefit of the doubt that I could get vision without any problems.
Ordered it on the 16th with an Activation date of 19th January, checked online the date had changed to 21st January, check a few days later and the order had been cancelled and a new order opened on 22nd with an activation date of 28th January 2011.
I specifically contacted Customer Care asking about what date it would be working etc and told there was some problems but it would definitately be working on the 28th.
I got the box early morning, set it up and it came up with a CO3 error message, followed the instructions then it still didn't work, so I phoned up the helpline, was told you will have to wait till midnight for it to be activated. I said you sure it will work, and told yes its definately showing as it will be activated by midnight. I had doubts then and said it, but was given assurances its all right.
And guess what, after midnight and as expected the service is not working.
There is no reason why it isn't working, Broadband has been working for months now, so they can't say the line needs to stabalise, it has been confirmed twice it would work on the day, and yet, it doesn't.
Its really sloppy order processing and customer service, you want people to take out a service, but can't even provide it, I'm not happy at all.

Hi Daedal,
Welcome to the forum. I am sorry to hear about the delay with the activation of your Vision service. I would like to look into this for you to see what is going on. Please could you drop me an email with your BT account details and a link to this thread?
My email address can be found by clicking on my profile.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Error while activating data in DSO

Hi Gurus, While activating I am getting these 2 messages "Error when assigning SID: Action VAL_SID_CONVERT table 0FISCPER" and the other message is "Fiscal year variant K4 not expected" and in some other Data Packages I am getting "Error when assigning SID: Action VAL_SID_CONVERT table 0FISCPER"
Kindly help in this matter.

Hi,
Try these threads.
Error when activating data in 0FI_GL_04 ODS (SIDS)
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Same issue as yours.
Hope this helps.
Thanks,
JituK

Activation date just came, and went..

Hi all,
It's kind of ironic that I decided to come back to BT because I had had enough of Sky. Being increasingly disgruntled with the service that Sky was providing over the last year (I had both line rental and Broadband with them), I literally couldn't wait to leave and come back to BT. So, I signed up with BT on Jan 1st (Through Return to Donor). I wanted to take my phone number with me. I then phoned up Sky a couple of days later and cancelled. At this point, Sky put the cancellation date for January 13th, but my BT activation date was 17th Jan (I think her name was Emily at BT who told me that, and who advised me to get Sky not to cancel on that date, otherwise I would have to pay a connection charge).
I phoned Sky and got them to change the date (After a lot of pushing). BT changed the date to 21st January for activation and so the cancellation date with Sky was also January 21st. So here I am, expecting my Sky Line Rental and Broadband to stop today, and BT to provide the phone service (With me signing up for Broadband once I get paid at the end of the month). I phoned up multiple times prior to today to make sure that there were absolutely no problems. The guy I talked to yesterday said: "There are no problems, sir. Everything is going smoothly with the transfer." I was awake at 8am today, and around 9am, the broadband and phone stop working. Sitting there, I'm expecting the phone to start working sometime soon. 10am comes and goes. 1pm comes and goes. 5pm comes and goes. You get the picture. It's now 9.19pm and no service. But that's not what's irritating me. What's starting to annoy me is that BT have disconnected me on the agreed date as they told me to make in relation to Sky, but haven't reconnected me. And judging by other peoples' stories, that means I'll have to pay a connection charge when I'm not at fault and I did everything that I was asked to do. Also, I dread to think what will happen in relation to the phone number that I've had for a long time.
The phone number to call is 0800 800 150 if you're not connected by 8pm. Since that's long gone, I'll be phoning in the morning. What would you guys advise doing? Get out now? My father had the same problem - He phoned regularly to make sure there were no problems until the day itself, and still got blessed with no working phone line. It took him over 2 months to sort it out, and I'm at University so can't afford to take so long, nor do I have the money to correct problems where I'm not at fault. I'm actually thinking of cancelling the order - Is that possible? Even though I placed the order on Jan 1st, and activation was supposed to be today (21st Jan), no service is being provided.
Any advice would be greatly appreciated. Thanks in advance.

Hi QuantumSanctum,
Thanks for the post and welcome to the forum. I am sorry for the delay in activating your BT phone service. I can help you.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include any order details that BT have provided and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Move & BT Vision Not Activated Properly - nea...

Hello,
Apologies if there is an answer to this somewhere but I did a search and couldn't find anything relevant... also apologies that this is quite long but the whole saga has been going on for ages so there's a lot to write.
I hope someone is able to advise as to how I can finally get this sorted out though before I have a breakdown!
- On 15/11/11 I contacted BT via the website to inform them of my home move from A to B and that I wanted to stop service at A on 21/11/11 and to start at B on the same date or asap thereafter
- I received a standard email reply stating that service would start at B for phone, broadband & BT Vision 22/11/11
- I then received a call (not sure of exact date) to say that there unfortunately would be a delay to Broadband & Vision
- Phone service activated at B (new address) 23/11/11
- Broadband activated at B 26/11/11
- BT Vision activated 03/12/11
- However I then noticed that Replay & On Demand (which had been part of my package) were still not activated (i.e. they were still PAYG)... I gave it a few days
- I called BT in the afternoon of 08/12. I spoke to a few different people (Indian call centre I believe) who didn’t have a clue and was then put through to a helpful chap (I think in UK)... we went through everything and although he couldn’t see what the problem had been he did switch me to a new package: dual package (phone & broadband: and switching from Broadband Option 2 to Option1) + BT Vision Unlimited (i.e. not also including Film Club) + unlimited weekend & eve calls (previously had just been weekend).
- He also said that they would knock a few quid off for the first 2 months because of the hassle and that it would be a new 12 month term
- HOWEVER he couldn’t have it set up immediately as one of the first people I’d spoken to before being put through to him had logged it as a fault and apparently the new order can’t be put through and activated until the fault has been cleared
- He informed me the new activation date would be 15/12/11
- The phone activation happened 15/12/11 (i.e. switching from unlimited weekend calls to evening + weekend)
- As of 22/12 BT Vision had still not been activated properly as I still didn’t have On Demand, Reply & Film Club... I was told that the order was still shown as open. There was an issue and the guy I spoke to said he would try and get to the bottom of it, sort it out and would call me back the following evening
- A couple of hours later I received an email to say that my order was cancelled (?!)
- Now it is possible that the person I spoke to tried to call me on 23/12/11 but I was out
- 24/12/11 (I think, it may have been the evening of 23rd) I sent an email via bt.com asking what was going on
- I then received a call 29/12/11 to say that the old order needed to be cancelled (I thought that it had been already, according to the email received on 22nd) & that then a new order would have to be put through. This would take at least 24hrs and that I should then be notified in 48hrs to let me know when the new activation date would be. Apparently there has been an “over-capacity” issue....
- On 30/12/11 the order status online showed that an order had been put through on 22/12/11 but the activation dates were still showing as 15/12/11.
- 02/01/12 I still had not been notified as to when the new activation date would be (48 hours would have been 31/12/11 PM)
03/01/12 - someone from BT called and asked if my phone & broadband were OK. I said yes but that I’d not been having a problem with them anyway, it was BT Vision. He said that was a separate department and that I would have to speak to someone there. OK, fine I replied but I’d never had a prob with the phone & broadband anyway (i.e. so why the call in the first place as I’d not made an issue of that)... he just repeated that I would need to spk to someone at BT Vision. Fair enough.
- 08/01/12: I checked on bt.com and now my account was showing as having no outstanding orders at all.
- Again I checked BT Vision and On Demand, Replay and Film Club had still not been activated. Plus my online account still seemed to be showing that I had Broadband Option 2 (not 1) as well.
- I sent another email via bt.com 08/01/12. Pretty much detailing the whole timeline as I have here - and obviously asking that someone *please* let me know what was going on.
- I received a call today (09/01/12) from someone at BT asking if it was all now OK as apparently it should be. I said that certainly it hadn’t been the last time I checked (last night).
- He said that he could log it as a a fault but I said I was loathe to do that without double checking as that would delay it further (see what happened when it was previously logged as a fault when apparently it shouldn’t have been) and this had been going on since November as it was.
- I said he would check tonight and turn everything off & on again etc and see if that would make a difference.
- He then said that he would just check what the system said was active... unfortunately he then cut me off and didn’t call back
- This evening (09/01/12) I checked BT Vision when I got home but still no On Demand, Reply & Film Club (well they are there, but wanting to charge me).
- I’ve restarted the hub and also the Vision Box but it hasn’t made a difference
Does anyone have any ideas what I should do next? Clearly emails and calls aren't doing me any good at all and I'm getting incredibly frustrated...
All advice very gratefully received!
Thanks,
LK

Hi LondonKitchener
I am really sorry that you have had so much difficulty getting your Vision working properly. Occasionally we can have problems with how the order is built and it sounds like certain essential elements have been left out of activation, it should just be a case of getting this reported and applied but sometimes it can take a while to get everything figured out and set up correctly.
I'll happy to help you out with this and make sure you know what's happening each step of the way. We can act as a point of contact for you which should make things a bit easier.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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C03 Error - 1.5 Months after activation date still...

Hi,
I ordered BT vision and broadband back at the start of April. Activation date was 21st April. Broadband worked straight away but I received the c03 error on my bt vision service. 9 Calls later still no further forward. Each call they helpline people, that's either Technical support, order management or other groups, all have come up with different theories and 'fixed' them. Each time with a 24-48 hour wait and the promise of a call back. Obviously each time no joy and no call back. Additionally I then received another welcome pack last week with a new activation date of June 2nd - again no difference to the service.
Main theory seems to be that the Vision is on the correct phone line and that the broadband is on a wrong line. This however can only be fixed by a 'back -office' department which I'm not allowed to speak to. And after several requests from the helpline to them I was told it had been changed and was fixed. However on my call today I was told that this had not been done. Was also told if I wanted to cancel my service there would be penalty charges!
Please can a mod sort this out?
Thanks
James

Hello Jamesrycroft and welcome,
You can point the mods to this thread using this form:
http://bt.custhelp.com/app/contact_email/c/4951
They take up to 72 hours to respond.
Hope you get your problem sorted.

No Activation, date passed- no info, no good

Hello
I'm (well, my Dad) is having trouble setting up his new BT Vision. He was told the activation date would be Tuesday just gone (30th July), but this was later changed to the Thursday, so to help with the set up I took a day off work, only to be texted on the morning to be told they would not be activating that day after all, and they would inform him of any news. He has since recieved one text saying there are problems, and that is all. No information as to what the problem is, how this will be rectified etc, and no joy when he has tried to e-mail or phone. He lives in the central Durham area, does anyone know what the problem is around there as its quite upsetting for him

Hi marsay234,
Yes we can check on the delay, use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Activation date passed - No broadband

Hello,
My activation date was yesterday and after installing the hub, waiting until midnight for a connection, as of 8:25am this morning, the homehub is unable to obtain a connection.
Upon starting it does nothing but flash orange and if I'm fortunate, the red 'B' light will light up at the start of the endless flashing to never return again.
Would like to know why this is happening and when I can expect to use the service that I'm paying for.
Many thanks
James

curbing wrote:
I received two emails very early yesterday morning stating that the phone and broadband had been activated.
When you say check the test socket, do you mean unscrewing it and following the diagnostics on the BT website? If so, then I haven't no but from what my landlord has told me, the previous tenants were using the phone line without any problems. Their line has since been transferred to myself now.
It may be that the previous tenant used the line for voice calls only and not broadband. As john46 said, do you have a dial tone ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Bulk REST API v2 Activity Data Export "Primary Key"?

After reading the documentation, I expected that ActivityId would be the primary key when exporting activity data -- e.g. that there would be no duplicate ActivityIds in the items data returned by the export. However, I am seeing exported data where I have multiple activity datums that are identical except they have different CampgainIds
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Co3 error activation date has passed

Hi all I'm having problems with vision everytime i reboot the box that was delivered yesterday i get the c03 error i tried calling call centre there usless keep saying i promise it will come on it takes time but my activation date has now pass im starting to wish i never left virgin now any ideas how i can watch tv

Hi,
1. A C03 error means your Vision account has not been set up correctly at BTs end.
2. A c02 error means the box tried to upgrade its software and failed. This 99% probably happened because of point 1.
Get the Mods on it. They are very helpful.
Rank - Mostly Harmless.

Activation date / time

Not an urgent message, more of a general query.
My home hub arrived as expected this morning at 8am but the line has still not activated to enable me to use the phone or broadband. Today is the activation date given and I know it can take up untill midnight before I can connect.
I was just wondering if other people could remember what time theirs activated on the day. I'm supposed to be going back to visit family this week but can't set off untill I've set the broadband up as I'm house sharing but it's all been done on my name.
Thanks for any replies in advance.
Mark

IanC wrote:
DS wrote:
Once they're set and ready simply plug the hub into the phone socket (using a filter)
Why do people say that ?
An ADSL router doesn't need a filter - if you don't absolutely need one, you're better off without one.
The ADSL socket on a filter is an unfiltered connection. The only use for a filter, as far as a router is concerned, is to allow it to be plugged in to the same socket as eg a 'phone.
Hi Ian
Well I learn something new everyday
I was only going by what BT say in their BTHHv2 user guide:
Page 4/57 - Unless you already have ADSL filters plugged in from a previous broadband service, fit an ADSL filter to every phone socket that you use in your home. Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky®). These devices need to use a filter to prevent interference with your broadband service.
Page 5/57 - Using the broadband cable (grey ends), connect your Hub to an ADSL filter, then connect the power cable.
If there is an ADSL master socket then (Page 9/57) - "Q I have an ADSL master socket. Do I still need to use ADSL filters?
No. When you get to Quick Start guide step 4, you’ll simply plug your broadband cable straight into the ADSL master socket’s DSL socket.
However if the customer isn't using a BT router - (Page 31/57):
What to do if you’re using your own router and have a problem
The following tips may also help:
• make sure you’ve ADSL filters fitted to all the phone sockets on the
broadband line
• try swapping the ADSL filter your router is plugged into with another, in case
the filter is faulty
• if you’re using an extension socket, check that it’s working, i.e. plug a phone
into the phone socket of the ADSL filter and listen for a dial tone
• if you’re using an extension lead or extension socket, try connecting your router
to the main socket. If this works, it may mean you’ve a problem with your
extension wiring or extension lead.
Hopefully BT can change this accordingly. A quick internet search did give me the following info:
Why splitters / filters are needed
When ADSL and PSTN work at the same line at the same time, the electronics inside a normal telephone can be problem for high frequency ADSL signals: the ADSL signals can be attenuated (high capacitance on telephone input, possible resonances inside telephone, impedance mismatch) and ADSL signals can be heard as noise on some telephones (phone electronics demodulates high frequency signal outside it's operating range to voice frequency noise). In order to keep these systems apart and stop them interfering with each other it is necessary to separate the two components from the telephone line in your home.
This is where the Filter / Splitter comes in. The ADSL POTS Splitter / filter allows taking the full advantage of the 1.1MHz copper line frequency spectrum, by stopping the telephone and ADSL systems from interfering with each other.
An ADSL filter is normally a small plastic box with a short lead that plugs into your phone socket and two outputs, one for your ADSL Modem and another for a telephone. Some filters have only one telephone output in them. ADSL filter select the band of frequencies for each of the outputs, phone or ADSL, and send just the correct band to the appropriate socket. The phone output gets only telephone frequencies (from DC to 3.4 kHz) and the ADSL output gets the higher frequencies well (above 25 kHz).
For good system performance it is very important that all your other telephony equipment is separated from the ADSL signals by the use of a splitter / filter -- this equipment includes telephones, answering machines, "normal" computer modems, etc, etc.
But thanks for letting me know that one doesn't absolutely need one. The OP did mention that he couldn't use the phone or broadband as it has not been activated yet so I only replied with what I thought I knew would be best for him.
-+-No longer a forum member-+-

Can I choose an activation date when signing up?

I'm looking at potentially placing an order but was wondering if anyone knows, can you set an activation date when you place the order?
The reason I ask is that I'm tied into a broadband contract until March with pretty hefty cancellation charges attached. If I can order Vision now but choose not to actually go live until March that would be perfect.
If this isn't possible I'll obviously have to wait until March to place any order.
I've tried to contact BT on this but unfortuantely no-one is getting back in touch with me!

In that case just do whatever is necessary to cancel when the time is right giving the notice period and get your MAC code and switch. Vision isn't usually activated on a line until after it has settled down. The process of switching ought to be painless.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Error while activating data loaded into DataStore Object in BI 7.0

Hi Guys,
I am facing the following problem :
When I load data into a Datastore Object, all the records get loaded but the job fails during activation of the data.
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Hi,
I think this problem remains unanswered.
The issue behind this problem is, during parellel activation the child jobs acknowledge the parent job about status. If the child job takes long time to read data from active data table, then it times out and fails.
Check the primary index on Active data table and it should be missing in your case. See the se11 index or db02 missing indexes. That is the reason that causes time out. Rebuild the primary index by asking your basis folks and repeat the activation. It should succeed.
Thanks,
Sri.

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at Oracle.BAM.ActiveDataCache.Service.DataServer.Run()
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I have a question. I load data (text strings) into ODS object. Then I look into new or active data and I can see symbols "#" on the places in strings, where occurs any special character (for example from any language). I do not know wheteher it is stored in SAP (database) in this bad format or wheteher it is only represented in this bad format due to my different encoding ?? Normally special characters are represented in GUI well. Thanks
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Hi JJ,
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Hi Experts,
I have a strange problem.I have loaded data to DSO from DS in BI7. It has the further uplaod to cube.I have activated the DSO and it went sucessfull and had Request ID generated. It has added and transfer records available like 150000 records as I have done full upload. strangly I cannot see any data in Active data table.
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As expected no Vision on Activation date

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