Assignment Manager - urgent

Hi All,
Which responsibilty has the "assignment manager" form. What exact setups I need. This is urgent.
My requirement - create SR, link it to a field service task and and schedule it so it's cleary visible on the gantt chart that the task A is from 8-9 and task B from 9-10 and is assigned to specfic resources .
What do I use - Assignment Manager, Scheduler, Advanced Scheduler, Autonomous Scheduler, Dispatch center..I'm confused and this is urgent. Please clarify.
Alex.

Alex
Generate Shift tasks makes the assignment manager aware of the booked time of the technician's calendar.
Take an example: You business is to service laptops. You have customers all over the US (geography, territories). Say you have a customer in New York and you have some technicians always roaming in that area (say a couple). If ten customers call you at the same time, how to make a decision on whom to send where? First we need to know whether they are fully booked and till when (generate shift tasks does that). When you are on the phone with the customer, you decide what is the earliest time a tech is available based on this ( so you satisfied geography (proximity to customer's location) and availability.
But say you have pretty important customer in the same location. Per contract say your response time is under 1/2 hr. If it is then how do you ensure that the customer gets priority over everything else? We can either use preferred tech or resources at the coverage level.
Also if only of them of those two is skilled enough to service a particular type of laptop, you use skills. And also if that hard drive is crashed, assignment manager also checks who has this product (based on task and product association) and gives priority to them.
All these and more are in the mind of advance scheduler.
If the estimated time takes 1.5 hr, based on the availability you "schedule" the task to start at start time and end time that accommodates 1.5 hrs. If not if you enter start time and duration, end time should be populated.
Thanks
Nagamohan

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