Problem w/ assignment manager

Hi everybody,
Firstly, I hope this is the right sub-forum for my problem...
I am working at this assignment manager problem and I truly hope, you can help me out.
The desired scenario is that the call center supervisor assigns tasks to the call center agents using the assignment manager (in assisted mode). As far as I have understood the concept, the assignment manager lists all call center agents in the Gantt. So it is easier for the supervisor to see who has enough capacity left, to fulfill the task.
Unfortunately, I cannot see anybody in the assisted selection mode. In the unassisted mode, all I have to do is entering the username and assign tasks to the user.
So, the question is how I can assure that all call center agents are available in the assignment manager (again, assisted mode). In my understanding, as soon as all selection criterions are de-activated all users should be available?!
Thx 4 help,
Florian

Nagamohan,
I started the request "Generate Shift Tasks", but nothing changed.
Here is a detailed list of all the steps, maybe you find something I did wrong:
(I found a manual in metalink, telling me that I have to create territory)
* Responsibility: Field Service Manager
* I navigated to Field Service Setup > CRM Foundation > Territory Manager > Territory Administration
* I created a new task (Territories - Catch All - Oracle Service - New)
* Entered Name and Description
* Rank 1
* Transaction Types: "Service Request and Task", "Task"
* Save and close
* Navigated to Field service Setup > CRM Foundation > Resource Manager > Maintain Resources > Resources
* Resource - my name
* [Tab: Roles] Role Type - Field Service Planners; Role - Field Service Planners
* [Tab: Groups] Groups - "MyGroup"; Group Member Roles - Field Service Planners
* Navigate to Field Service Setup > assign Territories to Planner Group
* I selected "MyGroup" in the list
* added the territory I created before
* Navigate to Field Service Setup > CRM Foundation > Territory Manager > Territory Administration
* I navigated again to Field Service Setup > CRM Foundation > Territory Manager > Territory Administration
* [Resource tab] entered my name (full access yes; primary contact no)
* Access Types "Service Request and Task", "Task"
Then I followed your advice and
* Navigated to Field Service Manager > Field Service Setup > CRM Foundation > calendar > calendar setup > define calendar
* Here I created a new personal calendar(!)
* Then I switched to > assign resources
* chose my previously created calendar and added myself and another person to the calendar
* I started "Generate Shift Tasks" (Action: Add)
Now I see my tasks as a time line in the Gantt chart (unassisted mode). Unfortunately, all the colleagues assign to the same calendar have the same entries. And in “View in Tabs” the field “First available Slot” – “Start time” is empty).
If you have any suggestions, please let me know.
I try to get more information about the calendar-type stuff.
Regards,
Florian

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