Attach for email review problem

I am using Acrobat 9.0 Standard to sent documents for email review. However none of the recipients ever see the yellow banner with the "Send Comments" button or the "Comments & Markup" toolbar.
I am using Outlook with Microsoft Exchange Server and mail is defaulted to Plain Text.
I would appreciate any suggestiong on how to correct this problem.
Thank you in advance to any and all who reply.

I am having a similar problem. The users of Reader who receive my pdf documents cannot use the comment and markup tools. I have Acrobat Standard 9.1.2 installed in Windows. There are various versions of Reader installed through the company, but none earlier than version 7. The autogenerated text that prints with the emails generated reads as follows:
You are invited to review the document: Intake Fax.pdf. You can use Adobe Acrobat 6 or later to review this document.
Click the attachment to open it in Acrobat, and make your comments using Comment & Markup tools. When you are finished, click "Send Comments" to return your comments to the author.
I had read that creating the document in Word could be the source of the problem, but I have tried creating the document from Notepad and had the same issues. I currently have a pdf created in Acrobat out to a collegue but I don't have the response from him yet.
I also read something about the pdf being saved in one of the ISO formats that prohibits the file from being changed in any way. This doesn't appear to be the case either since my settings state that pdf's created are "regular".
I don't have a clue why this is not working and I would think that Adobe would be on top of this since the ability to share and review documents was one of the primary selling features. I'm sure I am not the only one who thinks this way.

Similar Messages

"Send for Email Review": How do you add reviewers to initial "blank slate" document after comments from other reviewers have been merged?

Hi-
I'm editing a bulletin and have used the "Send for email review" feature to get reviewers to edit. I've already merged some of their edits back into the initial document. Only now have I realized I forgot a reviewer on the initial email request to review. Is there any way to add this reviewer to the initial document, without her having to see all the merged comments? Essentially, I want her to have a clean slate of the bulletin to edit just like all of the other reviewers. I'm using Adobe Acrobat XI Pro.
Thanks for your help.

Anne,
In Conversation view when in Outlook you should have a triangle (to the left of the conversation group) you can click on to expand the conversion, this then shows a nested list of all the message and paper clips for the ones that have attachments.
Click on the View tab, and click on the Reset View button, this should return the view to the default and you should see the little triangles to the left of the conversations in the list of messages. You can then use those to toggle the summary of
all the messages in the conversation open and closed.
If that still does not work, you might think about just using your Gmail account in the Chrome browser, this way you get a lot of the gmail features, plus you can do that from any PC, not just the one with your Outlook installed. Just a thought for
you, or you can repair Outlook.
Repair Outlook 2010
Open up the Control Panel on your PC (and show All Control Panel items, if necessary) and click on Programs and Features.
Find Office 2010 in the list and highlight it.
Click Change.
Select Repair and Continue then follow the prompts
After the repair is finished, reboot.
Hopefully one of those takes care of it for you.
Curt Winter
Microsoft Certified Professional
Business Technology Services

How to find the path of a PDF sent for email review

Hi everyone
We have a problem where the path linking an email review to the original source document has been changed. The emailed comments do not prompt the user to merged the comments with the original file.
I assume there must we some way to identify the original file path so that it can be reinstated.
Can anyone help us find this path information?
Thanks
Suze

How about:
URL url = ClassLoader.getSystemResource("testfile.txt");
if (url == null) {
System.out.println("not found");
} else {
System.out.println(url.getPath());
}

Email review not working

I am using the "Attach for Email Review" function, but it isn't working for people on a PC. I initiate this from my Mac, and as I set it up, the wizard works fine, and there are no alerts or anything that would indicate that it's not going to work.
Everyone gets the email and the attachment, but Acrobat only recognizes that Mac users are participating in the review. They clearly see the banner at the top of the window that displays the Send Comments button, and this is clearly missing when a PC user opens the document.
We are all on Acrobat9 Pro, and BTW, I'm testing on IT professionals (I'm not ruling out user error, but it's unlikely). The only difference I can tell is that some are PC and some are Macs.
What could be the problem?

Further testing: same problem with Acrobat Pro X.
But with Acrobat Pro 9 it works fine.
(all on the same system mentioned above)
From this i conclude that the fault does lie with the version of the PDF.
So the weird thing is why you cant reproduce the problem.
Did you test with the test file i sent you?
Ps.
I took a look into my invoice archive...
Invoices with PDF version 1.3 and 1.4 do NOT work, but an invoice with version 1.5 works fine.
This supports above conclusion if you ask me.
Ps2.
The test system i used is Windows 7 32bits.

Having trouble with email reviews

Hi all, I am testing Acrobat X for my company and I am having trouble with testing for "send for email review/merge comments". In my last test I made a PDF from InDesing as usual and on my "test" Mac using Acrobat X I opened the PDf and sent it to 3 people for email review. One of the people was using a PC and Acrobat 9 Reader, the other two were using Acrobat X to make comments and send back. I should note that I am using one test machine (iMac) for all three of the Mac reviews, but each individual is logging on with their ID for the network and the email program (entourage).
All three reviewers were able to get the PDF in the email, make comments and then use the "send comments" button to send back to me.
My problem is that when I got all three emails back, and when I logged into the test machine as myself, opened the returned PDFs, I was only able to "merge comments" from one reviewer (from Mac) to my original PDF. With the email from the PC and one email from the iMac, I was UNABLE to merge these two sets of comments. The merge comments button was unavailable, I never got the message about if I wanted to "merge comments" or "No, open this copy only." And when I tried to go through "comments>merge comments onto master PDF" I was not able to see that option anywhere, either.
Sorry for the long explanation, but I want to include as much info as possible to try to get the proper feedback from you all.
Thanks in advance for any input you can provide.

Just to be clear here, when you say that " I should note that I am using one test machine (iMac) for all three of the Mac reviews, but each individual is logging on with their ID for the network and the email program (entourage). " you mean that you have created 3 different users on your mac machine and configured entourage for each of them. If not then please explain this.
Have you tried using any of these:
a) 2-3 Mac partitions for the different users
b) 2-3 different mac machines for the same
c) maybe 2-3 Mac Virtual machines on a Mac main machine
If it is possible can you please try that scenario on any of the above mentioned combinations and let us know the results. This will help us a lot in narrowing down the issue.
Thanks,
Abhilasha

Email Review collating comments

I have been using Email Review and Acrobat 9 for a long time with great success. Now I have upgraded to X, I can send a file for email review nicely, but when I get them back and open them, they no longer ask if I want to collect all my comments in the original file. I have to save each file, open the original, then click the import data field. I'm sure there must be a slicker system than this. What am I missing?

Thanks!
I will have our email guys run this down for me.
>>> "Bill@VT" <[email protected]> 5/4/2009 1:32 PM >>>
Very likely depends on the mail client setup on each machine. Most Acrobat uses require MAPI to be active and that may be the issue.

Problem In Integrating 3 Internal Tables to make data for email attachment

Hi All,
I am facing a problem. I am having some data in 3 internal tables. Consider it Header Data, Details Data, Tail Data in 3 different Internal tables with different Fields.
Now I want to send this data as an attachment in email. Now the problem is I am integrating the data in 3 internal tables into 1 single internal table with the help of following code :
loop at it1.
    concatenate it1-field1
                       it1-field2
        into itab.
        append itab.
endloop.
loop at it2.
    concatenate it2-field1
                       it2-field2
        into itab.
       append itab.
endloop.
similarly for 3rd internal table. But here it goes wrong.
For each and every field in each record, some specific number of characters are fixed. If any field doesn't uses those characters to complete, it has to leave the remaining characters blank and should start next field from there.
E.g.
Like record is :
AAA reserved chars : 10
XXX " " : 15
YYY " " : 8
so it should print like :
AAA XXX YYY .
But in attachment it is printing like :
AAAXXXYYY.
This is because I am using concatenate function. Please suggest me a way to integrate the data of 3 internal tables into a single internal table including the spaces reserved for each field.
Thanks.

Hi Ravi,
Did u try to use de addicion 'Separated by space' in the concatenate function?
If it doesn't work, try this...
You have to do as if you want to create a text file, using de offset function.
Creating an internal table with one field and put all the records of your tables into this internal table.
data: wa_line(400).
data: begin of itab_line occurs 0,
           line(400),
        endif itab_line.
Loop at itab1.
clear wa_line.
write: itab1-field1 to wa_line+0(10).
write: itab1-field2 to wa_line+10(8).
write: itab1-fieldN to wa_line+nn(mm).
append wa_line to itab_line.
clear itab_line.
endloop.
Do the same with itab2 and itab3.
Cheers,
FC.

Facing problem with the code for sending an .xls attachment via email, a field value contains leading zeros but excel automatically removes these from display i.e. (00444 with be displayed as 444).kindly guide .

Facing problem with the code for sending an .xls attachment via email, a field value contains leading zeros but excel automatically removes these from display i.e. (00444 with be displayed as 444).kindly guide .

Hi Chhayank,
the problem is not the exported xls. If you have a look inside with Notepad or something like that, you will see that your leading zeros are exported correct.Excel-settings occurs this problem, it is all about how to open the document. If you use the import-assistant you will have no problems because there are options available how to handle the different columns.
Another solution might be to get familiar with ABAP2XLS-Project. I got in my mind, that there is a method implemented, that will help you solving this problem. But that is not a five minute job
~Florian

Intermittent problem with Email Review for Acrobat Standard 9

We're using the Comment & Mark-up tools in Acrobat to co-ordinate reviews of document deliverables. In the main we're working with Acrobat 8, however following a PC upgrade a colleague is now on Acrobat 9. I should be upgrading soon and may have more information of what's exactly happening then if I also get this problem - however from my investigations I can advise the following symptoms which I'm hoping someone may be able to help with.
The problem is that an email review appears to be successfully set up and is sent via email client, however when the review is completed and email responses are received by the review initiator the 'Merge Comments' dialogue is not available. So far there doesn't appear to be a pattern to when this problem occurs but the majority of the time the process works smoothly with returned comments merged into the original file. In looking into the problem I can see that the docs that have this problem are not present in the review tracker, even though the review is successfully sent by the originator and the recipients have the 'send comments' button available so some aspects of the review have been successfully been set-up but obviously not all.
The workaround is to export the comments to a datafile and import to the original file, but this can be a real grind where a large review team is involved.
Any thoughts on what might be happening or pointers to assist the fault finding will be greatly appreciated.
Thanks
John

John,
We need some more information from you on this.
1. After initiating the review, do you see a 'Send Comments' button in the Comment and Markup toolbar?( If you don't see it then go to Comments > Show Comment & Markup Toolbar).
2. Also, could you please provide us with a copy of your Workflows file, for win-xp it is at the following location
...\Documents and Settings\<Username>\Application Data\Adobe\Acrobat\9.0\Collab.
Please mail the workflows file in this folder to richaa#adobe.com(replace # with @,forum rules).
Also, are you using Acrobat 9 installations that have have been customised for internal distribution. If so, you maye like to verify if any collaborate and/or review functionality has been modified.
Thanks,
Richa

The message cannot be seen on incoming emails. I can only view the message if I click on reply. Also any links attached to email will not open. I have tried everything to solve the problem but not able to.

A message cannot be seen on my incoming emails. I can only view the message if I click on reply. Also any links attached to email will not open. I have tried everything to solve the problem but not able to.

Try closing the Mail app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Sending a binary attachment via email, looking for a more clean way

Hi experts.
I finally managed to send a binary attachment via email. Why "finally"? Never done before!
Also I got to manage the "not standard" .SAP file extension, because the attachment is a transaction link.
So let me explain how i did it:
take SO_NEW_DOCUMENT_ATT_SEND_API1, filling following input data:
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
    EXPORTING
      document_data              = st_docdata
      commit_work                = 'X'
    TABLES
      packing_list               = lt_packlist
      contents_hex               = lt_hex
      contents_txt               = lt_content
      receivers                  = lt_recv
    EXCEPTIONS
      too_many_receivers         = 1
      document_not_sent          = 2
      document_type_not_exist    = 3
      operation_no_authorization = 4
      parameter_error            = 5
      x_error                    = 6
      enqueue_error              = 7
      OTHERS                     = 8.
But how to fill lt_hex? Well I did not found a way to transfer text data into raw data structure (lt_hex is type SOLIX).
So, here is the trick:
fill another table, lt_bin type SOLISTI1, with attachment content (text data);
dump lt_bin content to a file on application server, having care to specify TEXT MODE and UTF-8 encoding;
now reopen the same file in BINARY MODE and transfer content to lt_hex.
Why I did not use parameter
content_bin
? Because SAP ECC 6 is unicode enabled (I think UTF-16) and file has got to be UTF-8 or ASCII. Also, packing_list for attachment must specify binary tranfer mode. And doing so each UTF-16 character (2 bytes) is split into 2 characters (1 char + 1 NUL byte). Attachment is now unusable.
What is the question? Here it is: how to fill lt_hex data directly from text (UTF-16) data, avoiding conversion errors?
Thank you in advance.

Hi Chhayank,
the problem is not the exported xls. If you have a look inside with Notepad or something like that, you will see that your leading zeros are exported correct.Excel-settings occurs this problem, it is all about how to open the document. If you use the import-assistant you will have no problems because there are options available how to handle the different columns.
Another solution might be to get familiar with ABAP2XLS-Project. I got in my mind, that there is a method implemented, that will help you solving this problem. But that is not a five minute job
~Florian

Email review (attachment) query

When starting a shared email review with PDF as an attachment, does Acrobat create a copy of the PDF in the Shared Web Folder?
I thought it did, but I have odd things happening where Tracker displays an icon, but no path for the review file...

Not to my knowledge. Each individual receives a copy of the PDF file in a Email based Review, so the only thing on the server is an XML file that keeps track of the comments each participant makes in the Shared Review.

Problem with shortcut attachment in email

Hi Workflow consultants,
I have 2 problems using the program RSWUWFML2.
Iu2019m using RSWUWFML2 program with the following data as input data and scheduled it to run every minute in background to send email for the work items.
Job suffix: 2
Task: <our respective task>
New Work Items Only <checkbox>
One Message per Work Item
Work Item Execution <checkbox>
Message Class for Subject: SWU_NOTIF
Message Number for Subject: 2
All <Radio button>
Problem1:
This is a PR approval scenario. Whenever a PR is released at a particular level, the next level approver will be intimated via email to release from his side. The email contains the attachment u201CExecute Work Item.SAPu201D. When I click the attachment I get the following messages before getting the logon dialog box.
Screen 1:
Not all data for SAP GUI shortcut is available.
System description and GUI start parameter are unknown.
Enter the missing data.
After giving OK.
Screen 2:
Screen title: SAP shortcut properties
Title: <blank>
Type: Transaction
Transaction: *swnwiex p_action=EXECUTE; p_wi_id=000000660172; DYNP_OKCODE=ONLI
System description: (Other system)
System ID: DEV
Start parameter: <blank>
Client: <displayed correctly>
User: <respective approveru2019s user id>
Password: <disable>
Language: EN
When I select the system description manually as my development system and given OK, then the logon dialog box comes as expected.
Problem2:
The program RSWUWFML2 which is scheduled to run at background every minute sends the same email every one minute to outlook.
But when I run the program manually, it sends the email only once. And when I execute it again immediately after receiving the email, it says u201C0 work items were read. None were sentu201D .
Please help me on what to do to get the logon dialog box once the shortcut is double clicked from email.

Hello,
Problem 1)
In a previous question about this in SDN, someone (sorry, can't remember who) answered:
"Have you or the user logged into the SAP GUI before? If not, have them login in. Our problems occured
with new users that never logged into the SAP gui and so the user profile was never loaded with the ini
file."
Please try that.
Problem 2)
Are you sure it's running with the same variant in the background?
What if you try every 5 minutes instead - maybe a minute is too short and it gets mixed up.
You could also try copying RSWUWFML2 to ZRSWUWFML2, inserting an infinite loop and then attaching to it in order to debug it in the background.
regards
Rick Bakker
Hanabi Technology

Email Body is an Attachment for Outlook

Hello, for some reason when a user sends an email the body is put into an attachment for Outlook 2007 users. Has anyone experienced this before? And any solution for this?

I see this too. Mac OS X 10.6.4, all the latest updates, Send Windows Friendly attachments selected and I attach at the end of the body text. ATT files appear on Outlook. Apparently this has been going on for years. APPLE needs to fix this immediately. This is extremely embarrassing to Apple as well as Mac users, it's almost as bad as iPhone 4 problems, in that every time it happens it is seen by another person as well as the original Mac user.

I imported digital photos but cannot attach to email for send off

I do not know what happened. I imported digital photos from my Olympus into Iphoto without trouble, but when I try to send as an attachment thru email, the items cannot be opened as photos . I had no trouble in the past. What happened?

I imported digital photos from my Olympus into Iphoto without trouble, but when I try to send as an attachment thru email, the items cannot be opened as photos .
How exactly are you trying to send them?
Do you select the photos in iPhoto and use the "Share > Email" feature? With iPhoto or Mail as set as Mail client?
Or do you access the iPhoto Library from Mail via the Media Browser?
the items cannot be opened as photos
When you try to attach them for mailing or after they have been received?
Please explain more so we can understand your problem better. And what iPhoto version and email program are you using?
Regards
Léonie

Attach for email review problem

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