Intermittent problem with Email Review for Acrobat Standard 9

We're using the Comment & Mark-up tools in Acrobat to co-ordinate reviews of document deliverables.  In the main we're working with Acrobat 8, however following a PC upgrade a colleague is now on Acrobat 9.  I should be upgrading soon and may have more information of what's exactly happening then if I also get this problem - however from my investigations I can advise the following symptoms which I'm hoping someone may be able to help with.
The problem is that an email review appears to be successfully set up and is sent via email client, however when the review is completed and email responses are received by the review initiator the 'Merge Comments' dialogue is not available.  So far there doesn't appear to be a pattern to when this problem occurs but the majority of the time the process works smoothly with returned comments merged into the original file. In looking into the problem I can see that the docs that have this problem are not present in the review tracker, even though the review is successfully sent by the originator and the recipients have the 'send comments' button available so some aspects of the review have been successfully been set-up but obviously not all.
The workaround is to export the comments to a datafile and import to the original file, but this can be a real grind where a large review team is involved.
Any thoughts on what might be happening or pointers to assist the fault finding will be greatly appreciated.
Thanks
John

John,
We need some more information from you on this.
1. After initiating the review, do you see a 'Send Comments' button in the  Comment and Markup toolbar?( If you don't see  it then go to Comments > Show  Comment & Markup Toolbar).
2. Also, could you please provide us with a copy of your Workflows file, for  win-xp it is at the following location
    ...\Documents and Settings\<Username>\Application  Data\Adobe\Acrobat\9.0\Collab.
    Please mail the workflows file in this folder to richaa#adobe.com(replace #  with @,forum rules).
Also, are you using Acrobat 9 installations that have have been customised for internal distribution. If so, you maye like to verify if any collaborate and/or review functionality has been modified.
Thanks,
Richa

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    Please, is there anyone out in the ether that can suggest a solution to this?  Or is one of my Apple products simply mad?  I have given both devices a strong talking-to, but this hasn't sorted the problem either.  Next, I think I might have to try sacrificing a goat.

    I have the same issues with my iPhone 5 (6.1.4).  I do not have an answer for you, and perhaps my "workaround" will lead someone with more knowledge about these things to offer us more information.
    When I turn on the Personal Hotspot and it does not show up as visible on my iPad or MacBook, or offers that ambiguous message about being unavle to join the network, I perform a few steps that almost always resolves it.  I have to go through these steps twice sometimes.  The order of operations seems to affect the outcome (at least it appears to me that it does)
    Turn off WiFi on the client device (iPad, MacBook, Windows laptop, KindleFire, etc)
    Turn off Personal Hotspot on iPhone
    Turn off Bluetooth on iPhone
    Turn off WiFi on iPhone
    Then turn on Personal Hotspot and allow it to automatically start WiFi and Bluetooth.
    Turn on the client WiFi services.
    Connection successful!
    As I said, I sometimes need to perform the steps ablve twice, but it eventually works.  It is incredibly frustrating to go through these hoops to make the device perform.  I do not know precisely when the problem began to occur, but I don't think it did not occur on my iPhone 4s with IOS5.
    Any help from the Apple guys would be appreciated.  I think it is a software issue, because the shutdown of services and restart seems to resolve the issue.  I guess I might take a trip to the Aple Store to have them look at this behavior.

  • Problems with email, Macbook Pro, Yosemite

    Keep getting knocked out of email. Different errors, mostly cannot connect to server. Per Apple's mail support page. One of the settings should be Password. When I change to password in settings, it keeps switching to MD5 Challenge -Response. Could this be causing my problems with email?
    I have a macbook pro & am using the latest Yosemite. But have been having these problems before installing Yosemite. No email problems on an iPad.
    Thanks for your help.

    UPDATE for anyone who's interested.
    I called Apple support. The woman was very helpful and, so far, seems to have corrected my issues. She removed & reinstalled my email accounts. The problem was that the accounts were set up as POP accounts when they should have been IMAP accounts. The authentication is now set to Password and all mail settings are as shown in the Apple's Mail Settings Lookup page. 

  • Please can anyone help with the continuing password rejection problem with email.Ipad and other systems work fine but despite reloading my password on imac it bounces back.Apple store has been visited and I have tried everything they suggest.

    Please can anyone help with the continuing password rejection problem with email on my imac.My Ipad and other systems work fine but despite reloading my password on imac it bounces back.Apple store has been visited and I have tried everything they suggest.

    I use free Yahoo mail webMail access because folders I created in webmail access doesn't get set up in Apple Mail. While I was searching for post about password and keychain issues, I stumbled on several threads that complain about Mail folder issues, so I'm holding off on Apple Mail.
    On the password and keychain issue that your post is all about.  I've been using login keychain to save and automatical fill my login screens for a year or so successfully, with Safari and Chrome. Automatic form fill also works for Facebook login. Unfortunately, about 4 to 6 months ago, automatic password form fill stopped working with Yahoo webmail, while still worked for GMail (Safari and Chrome). I tried deleting the password entry for my two Yahoo email accounts to start fresh, but neither Safari not Chrome will even ask me if I want to save the password. I was so frustrated that I eventually installed the keypassX 0.43 (password manager) that is quite primitive sompare to OS X's keychain (when it works). Probably no surprise to you yet.
    The surprise, to me at least, is that, for whatever reason, password auto form-fill from keychain started working again for Yahoo webmail login on Safari about 5-7 days ago. Still doesn't work on Chrome!
    Two tips I can share, at least with webmail access:
    1. Password is save only for one of my yahoo mail accounts. When I login in with my other yahoo account, I get no prompt to save the password, and form fill doesn't work when I try to log in a second time with my other Yahoo mail account.
    2. On inspection of my login keychain, I see a webform password item saved for my Yahoo account that works with keychain. The name of the password is: login.yahoo.com(MyAccountName1#). When I open the password item and look in the Access Control tab, I see Safari and Chome are listed as allowed to access this password item..
         I also an "Internet password" item with a name of just login.yahoo.com. When I open the the password item, it looks just like the password item created for MyAccountName#1, but the MyAccountName#2 is listed in the Account field. Inside the Access Control tab, no apps are listed in access permission. I added Safari and Chrome to the lists of allowed app, saved the password item.
    Now when I bring up the Yahoo login page(by bookmark) on Safari, form fill fills in MyAccountname#1 for name and the proper password and I can login in. When I change the name to MyAccountName#2, the correct password is retrieved and I can log in! Alas, it still doesn't work on Chrome.
    BTW, I changed the password item type from "Internet password" to "Web Form password" and saw no difference! I also edited the name to be "login.yahoo.com (MyAccountName#2)" to look like the web form password item that works, but it has no effect either.
    From my experimentation, here's my observation:
    1. A Web Form password item is created for the first account name(MyAccountName#1) for login.yahoo.com and typed as Web Form password. When I log in using MyAccountName#2, an Internet Password is created, but no applications are listed as allowed to access the password item, even when the password item was created after just logged in and logged out to yahoo with the account name and password for MyAccountName#2.
    2. Manually adding Safari as an app that is allowed to use the password item works. Doesn't work with Chrome!
    The version of Safari I'm using is Version 5.1.7 (6534.57.2). My installed version of Chrome is Version 21.0.1180.79 beta.

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