Attach interactive script to business transaction.

Hello,
I have create an interactive script,
1.Is it possible to attach it to a business transaction without a campaign?
If it is possible, how can I do that?
2.can I update marketing attributes in BP from the script (in the IC WIN)
Thank you very much.
Ohad.

Hi Elmar,
I think I know what you mean with templates. Within the script repository of the IC_MANAGER profile there is a node calls u201CTemplatesu201D. The node contains the folder DAFAULT and there you can find all the templates that are also described in the SAP help [http://help.sap.com/saphelp_crm70/helpdata/en/45/f0667d622206f6e10000000a155369/content.htm] John already mentioned.
Unfortunally these templates are nothing to have a look at and find out how SAP did it but, thatu2019s what I though at first glace too. They are more a kind of profile you use for questions. Or as SAP help says: Templates influence how questions appear on the interface or what information the SAP system accesses or updates when agents run the script.
So what you do is:
1.     Create a question e.g. ID: Z_GOOGLE Description: Open Google URL
2.     Create a script
3.     place your question Z_GOOGLE in the script
4.     define the type of your node
a.     click on the node (here your question Z_GOOGLE)
b.     go to the tab u201CNode Propertiesu201D
c.     select a template type e.g. www.google.com (I'm not sure if it the pure url or a url id you defined in the IMG)
5.     save your change
6.     after saving a new tab will be available called u201CParameteru201D here you can enter your URL as described in the help
Having figured out this, problems wonu2019t stop. We e.g. still struggle to launch the right URL or telling the LTX to also open the ITS properly.
Well that is why we enjoy working with SAP, coz it keeps our brain busy ; )
Cheers,
Thea

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Interactive Script Editor-Launch transaction

Hi All,
i would like to know how exactly you go about adding a luanch transaction to the script that you are creating?
Thanks
Elmar Adams

Hi Elmar,
I think I know what you mean with templates. Within the script repository of the IC_MANAGER profile there is a node calls u201CTemplatesu201D. The node contains the folder DAFAULT and there you can find all the templates that are also described in the SAP help [http://help.sap.com/saphelp_crm70/helpdata/en/45/f0667d622206f6e10000000a155369/content.htm] John already mentioned.
Unfortunally these templates are nothing to have a look at and find out how SAP did it but, thatu2019s what I though at first glace too. They are more a kind of profile you use for questions. Or as SAP help says: Templates influence how questions appear on the interface or what information the SAP system accesses or updates when agents run the script.
So what you do is:
1.     Create a question e.g. ID: Z_GOOGLE Description: Open Google URL
2.     Create a script
3.     place your question Z_GOOGLE in the script
4.     define the type of your node
a.     click on the node (here your question Z_GOOGLE)
b.     go to the tab u201CNode Propertiesu201D
c.     select a template type e.g. www.google.com (I'm not sure if it the pure url or a url id you defined in the IMG)
5.     save your change
6.     after saving a new tab will be available called u201CParameteru201D here you can enter your URL as described in the help
Having figured out this, problems wonu2019t stop. We e.g. still struggle to launch the right URL or telling the LTX to also open the ITS properly.
Well that is why we enjoy working with SAP, coz it keeps our brain busy ; )
Cheers,
Thea

Status in Interaction Record update based on a follow up Business Transacti

Hi
I put in place within ICWC the Interaction record creation as initial step followed by a creation of a Service ticket.
I would like at the Completion of my service tickets the interaction record to be completed automatically as we dont want any agent to manually complete them.
Thanks in advance
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CRM 4.0

Hi,
I tried to come back to the idea of the Status Completed as default when Interaction Record is created.
My scenario is:
Confirm BP
Confirm IBASE
Click Service ticket on the left Menu (Interaction Record Menu is not visible anymore)
then i am on the ticket...
I noticed different small problems:
1/ The service organisation determination is not trigger anymore at the ticket creation, it is triggered only when an update occur on the ticket, in my case only when the classification is filled.
2/ When i saved the ticket, the Interaction Record appears in the Business Context, when i click on it (it is completed straigh away), but an error is present in the Interaction record, CRM_ORGMAN - 039 (Enter an organizational unit (Service))
When i had set up my interaction record status profile with more than one status (not Completed straight away) the error number 2 never occured.
The error number 1 always occurs if i use the scenario in ICWEB:
When i use one transaction type to multiple transaction type as dependent business transaction type, in my case the transaction type linked to my Business transaction profile (interaction Rec) is ZS33, then as default Service Transaction in the Dependand transaction i used a ZEST.
Config done in SAP Implementation Guide -> Customer Relationship Management -> Interaction Center WebClient -> Business Transactions -> Define Business Transaction Profiles
In case that i used directly ZEST as the default transaction type for my Business Transaction profile the Org determination occurs correctly.
As anyone seen this problem before?
Or is there anything to do to transfer the org from the Interaction Record to the Service Ticket? is there a link?
I have been through all the topics about Interaction record but couldnt find anything related to my problem.
Thanks in advance
Aurelien

Business Transaction Profile - Error when using Z-Transaction Type

Dear Experts,
we are using SAP CRM 7.0 (Support Level 0007 - SAPKU70007). I have created a Z-Business Transaction Profile Z_IC_SERVICE.
SAP Help says:
Enter the transaction type to be used as a default in your scenario in the IC WebClient. For example, choose the transaction type 0010 (Interaction Record) if an interaction record is to be created automatically. The system creates this interaction record automatically after the interaction has started (for example, after accepting a call). During this, the activity clipboard in the interaction record is filled with the relevant data.
So when I am using the transaction type 0010 (Interaction Record) in my Business Transaction Profile all is OK that means I can search for accounts and I can confirm them to go on with the process.
BUT: When I entering here a Z Transaction Type (Z000) the systems shows the errors:
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted.
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed.
Then I have made a copy of the transaction type 0010 (Name of copy: Z010) and tried to use it in my Business Transaction Profile the system says:
Customizing settings missing. Assign partner functions to Z010
Anybody know what to do and where to avoid errors? Note 1346892 is obsolete in this case because we already have the highest Support Package Level.
Best Regards
Oliver

Hi yes you were right. In the case of both transaction type I have corrected the customizing parameters in
SPRO -> Customer Relationship Management -> Interaction Center WebClient -> Business Transaction -> Assign Partner Functions to Business Transactions
In the case of Transaction Type Z010 I had Z-Partner Functions and and that leaded to the errors:
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted.
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed.
In case of the Transaction TYPE Z000 I forgot to assign the Partner Functions that is why this error appeared:
Customizing settings missing. Assign partner functions to Z010
Thread Closed

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Hi Forum,
I created a transaction that uses the CRM Service Request as leading Transaction Category. I configured the IMG step "Copying Control for Business Transacation" in order to copy the transaction as a follow-up.
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1. Activate Copying Control of Activities
CRM - Transactions - Settings for Activities - Activate Copying Control of Activities
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CRM - Transactions - Basic Settings - Copying Control of Transaction Types - Define Copying Control of Transaction Types
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Link - http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm

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Thank u in adv
manju

Hi,
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Hereselect ur Business Transaction Profile and assign ur Dependent Business transaction.
Regards,
PePe

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Hello,
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Hi Ohad,
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regards
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Hi Maarten,
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Is there a way to link an Adobe Interactive Form to a business transaction type?
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Declan

i don't think this is possible.
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Frédéric

Dear Frederic,
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DATA:
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    lt_doc_phios      TYPE skwf_ios,
    lt_properties     TYPE sdokproptys.
DATA:
    ls_sibflporb      TYPE sibflporb.
FIELD-SYMBOLS:
    <lfs_document>   TYPE skwf_io,
    <lfs_phio>       TYPE skwf_io.
* get all documents to the businesspartner
ls_sibflporb-instid = lv_partner_guid.
ls_sibflporb-typeid = 'BUS1006'.    "#EC NO-TEXT .
ls_sibflporb-catid   = 'BO'.         "#EC NO-TEXT.
CALL FUNCTION 'SKWG_OLS_BO_LINKS_GET'
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*     RELATION                     = 'WCM_LINK'
*     CSPC                         = ' '
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*    Eigenschaften lesen
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      EXPORTING
        IO                       = <lfs_document>
      TABLES
*       PROPERTIES_REQUEST       =
        PROPERTIES_RESULT        = lt_properties.
*    Property "KW_RELATIVE_URL" have to be LOGO!!!    READ TABLE lt_properties WITH KEY name = 'KW_RELATIVE_URL'
                                      value = 'LOGO'
               TRANSPORTING NO FIELDS.
    CHECK sy-subrc EQ 0.
* do something......
   ENDLOOP.
Regards,
André

Link of products to business transactions in Interaction center

Good day.
Can anyone supply me with a BAPI/ function whereby I can link a product to a business transaction in Interaction Center.
Regards
Quintus

Hello John
Thanks for the reply.
I am importing survey data from an external vendor, on confirmation of BP and an existing product I create a business transaction and want to link this product as a relationship on the business transaction.
I am successful in creating the transaction but is stuck as how to link my product to it.
I apologize for any wrong terminology, as I am still very new in the CRM environment.
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Quintus

Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
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<b>    CRM 4.0</b>
    1. Run transaction 'Check System Settings and Status' in the CRM client
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        o Check at the J2EE side using XCM, that the same user (JAVA_IC)
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        o Check if the user JAVA_IC is not locked in CRM.
        o Check in XCM if other systems parameters are correctly
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        o Check at runtime what your IC WebClient profile is by clicking on
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<b>CRM 4.0 Service Industries Extension</b>
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you are running.
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Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Interactive Script Editor (ISE) materials on creating scripts

Is there any good materials (PDF or PPT) on creating interactive scripts?
I "have" only help
http://help.sap.com/saphelp_crm40/helpdata/en/d6/84cab18ea711d686f6000086568e5f/frameset.htm
But I can not find answer for my question:
I want to call ITS-based transaction in the end of scenario.
And I want to pass some params (Business Partner and some more) to ITS-based transaction. Then (after completing the transaction) I want to reveice exception code (ok or bad) and finish script with message or something else.
Many thx!
With best regards, Alexander

Look at posting:
IC WebClient Consultant's Cookbook
I points you to the IC WebClient consultants cookbook, it has good information about Interactive Scripting as well.

Attach interactive script to business transaction.

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