Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
    described depending on the CRM version you have installed
<b>    CRM 4.0</b>
    1. Run transaction 'Check System Settings and Status' in the CRM client
        where you run IC WebClient. (transaction CRMS_IC_CHECK). If any
        errors are reported try to fix those errors first. Common errors are
        IC Server is not running or the wrong server or port is configured.
    2. Interactive Scripting uses RFC calls from Java to ABAP via JCO. For
        this purpose a user JAVA_IC must be set up during installation.
        o Check if this user exists in the CRM client where you are running
           IC WEbClient and if it has all the rights specified in the
           installation guide.
        o Check at the J2EE side using XCM, that the same user (JAVA_IC)
           and the same password as in CRM was defined.
        o Check if the user JAVA_IC is not locked in CRM.
        o Check in XCM if other systems parameters are correctly
           configured(server name, system number, gateway etc.).
        o If you change any parameter in XCM you need to stop and start
           ICSERVER for the change to take effect.
    3. In order for scripts to appear in the dropdown for selection they
        should be part of the Script profile (transaction CRMC_IC_SCRIPT).
        o Check if the script you are looking for is assigned to the script
profile and it is within the validity date.
        o Check if the script profile is attached to your IC WebClient
           profile.
        o Check at runtime what your IC WebClient profile is by clicking on
         the Date displayed on the lower right corner of your browser.
<b>CRM 4.0 Service Industries Extension</b>
    Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
    The recommended setting is the 'No Java Configuration'
      o If 'No Java Configuration' is selected to check for a possible
         reason for the symptom do only step 3 from CRM 4.0 above.
      o If a setting other than 'No Java Configuration' is selected check
         all 1,2,3 steps like for CRM 4.0

Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Similar Messages

Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

Interactive script editor in webclient

HI,
In webclient I can't found interactive script editor under business role IC_MANAGER, which work center should be assigned?
BR,
ROBERT

You can launch it from PROCESS MODELING workcenter : Interactive Script Editor on Create link groups.
Workcenter : IC-MGRPM
Group ID : IC-MGPM-CR
Logical Link ID : IC-SCREDIT
If it doesn't appear, you can go to your business role customizing and make it visible from "Adjust Work Center Group Links" folder of Business Role customizing
You can also launch it from GUI :
Add to your favorites a BSP Application : CRM_IC_ISE, with start page default.htm. (Sometimes it doesn't work due to JRE version, you can switch the start page to another .htm file as a workaround)
Hope this helps,
BR,
Cenk Sezgin

BW report for interactive scripts in CRM 4.0 webclient

Hi, experts,
good day,
currently we have a requirement to develop interctive scripts in webclient environment , and developing in Interactive scripting editor,
after developing the scripts we attch the profile and when we run it in the webclient , scripts runs automatically, so far all these functionalities working ,
but i want to generate a report for , where i want to see the the number of scripts used perday, most frequently used scripts in the day ,
, where i can do this report,
as i know that , i can generate a report for survey scripts, but these interactive scripts developed in external editor and all we will do in the SPRO is attch the script name in the profile with the valid date , thats all,
i am suspecting about a custome development , if am not wrong ????
urgent help needed ,
full point will be awarded, becuse, this is a limited functionality in SAP , across the projects in the world,
thanks regards
sree

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

CRM 5.0 Webclient - Interactive Script Editor

Hi Gurus
I'm launching the Interactive Script Editor in Test mode from SE80 for BSP Application CRM_IC_ISE.
My problem is that when I want to create a New Question or Button or practically anything for matter I'm not given an input field to give the new object a name. I'm only seeing a input field for inputting the text of the question, button, etc.
When I click on save I get the following error half way down the screen: e.bad_file_name
I don't see any notes on this particular problem.
Any ideas?
Max points for the right answer.
Many Thanks
Panduranga

Hi Bruno
Thanks for this.
Along with your note and a number of others I managed to resolve the issue.
Dropped down to JRE 1.4.2_03
I was only able to then launch the Editor when I was sitting on site with the client.
Once accessing outside their firewalls the editor will not launch correctly.
Max points
Many Thanks & Regards
Panduranga

Tell SAP what can be improved with Interactive Scripting (maximum points)

Hello,
This is John Burton, product manager from SAP for the Interction Center. I need you help!
SAP is looking to fix any critical issues with the Interactive Script Editor and runtime. If you are using scripting and have issues that you think really need to be addressed, please let us know by replying to this message with your clearly stated requirements
Obviously SAP will not be able to address all requirements. However, we will seriously consider all suggestions and implement those that we feel best address the needs of the SAP customer base while fitting with our available development capacity.
Please respond as soon as possible this week. Thank you.
Regards,
John
P.S. At least 2 points will be awarded for any suggestions. 6 points to the top 2 suggestions and 10 to the best suggestion.

hi, thanks for the feedback request ,
i think i did a lot of investigation on ISE than anyother,
i have couple of request to change in the editor,
1) JAVA versions, java vesrsions always effects the editor configuration and scripts, which we need to be removed this risk ,
to fix this issue, we need to investigate number of hours , whether the error coming from J2EE enginee or the java vesrion in local machine ,
rather doing all this, we must have a faculity to develop interactive script in SPRO like survey suite,
so that we can reduce the risk of this java errors J2ee enginee dependencies, number of consultant investigation hours, ands alot of money
then in that case we dont need scripting editor,
if we can run a survey sute script in webclient , why cant we designed the scripts and run successfully in webclient ,
we can remove 100 % risk and save millions of money ,
regards
sreelatha
SAP CRM functional consultant

Interactive Script Editor (ISE) materials on creating scripts

Is there any good materials (PDF or PPT) on creating interactive scripts?
I "have" only help
http://help.sap.com/saphelp_crm40/helpdata/en/d6/84cab18ea711d686f6000086568e5f/frameset.htm
But I can not find answer for my question:
I want to call ITS-based transaction in the end of scenario.
And I want to pass some params (Business Partner and some more) to ITS-based transaction. Then (after completing the transaction) I want to reveice exception code (ok or bad) and finish script with message or something else.
Many thx!
With best regards, Alexander

Look at posting:
IC WebClient Consultant's Cookbook
I points you to the IC WebClient consultants cookbook, it has good information about Interactive Scripting as well.

Links in between 2 Nodes in the Interactive Scripts is not working ,

Hi, Experts
I saw u r reply's Regarding, Interactive Scripts, I felt happy thats Somebody is here with some expertise ,
Here my problem is , we are developing the scripts, we are attching the nodes in the Scripts with Arrow line , But here for Some Scripts that link is working, it means once u click on the node it is going to next level and for Some perticular Scripts this link is not working , in webclient Script navigation is not possible, it mean the link is not picking up ,
Can u help in this issue ,
if , it neccessary i will send the Scrpit XML file to U , so that it is easy to investigate,
i did redesign the Script for lot of time , i think this is happening Because OF JAVA , or ITS error in the Server,
Can u please suggest me in this , it is urgent ..........
Regards
Sreelatha

I solved it this way:
I solved it like this: In the Form1_Load event i did:
SetToLevel(treeViewMS1.Nodes, 1);
In my case i wanted it to begin by default in level 1.
Then in the numericupdown1 changed value event:
private void numericUpDown1_ValueChanged(object sender, EventArgs e)
SetToLevel(treeViewMS1.Nodes, (int)numericUpDown1.Value);
Then the method SetToLevel:
void SetToLevel(TreeNodeCollection nodes, int level)
foreach (TreeNode node in nodes)
node.Collapse(false);
ExpandToLevel(nodes, level);
And last the method EXpandToLevel:
void ExpandToLevel(TreeNodeCollection nodes, int level)
if (level > 0)
foreach (TreeNode node in nodes)
node.Expand();
ExpandToLevel(node.Nodes, level -1);
And now it's working perfect like i wanted it to work. When changing the numericupdown value it's changing the node tree expand/collapse levels.

Interactive scripts in CRM 4.0

Hi All,
I am working in CRM 4.0.
I created a interactive script in interactive script editor ( BSP CRM_IC_ISE).
I could not see any buttons to create a transport request in the toolbar in script editor. I can see the button to download the script.
For my script i created new actions, new answers (buttons,checkboxes), questions etc. I downloaded the script and saved as a XML file.
I imported/uploaded the same script file in quality system. The script is imported into the quality system by using the upload functionality in the script editor. Only some of the answers are available. But all other objects actions, answers and buttons are not available.
Could anyone please tell me the procedure to import all the script and the other objects from one system to other systems.
Thanks
PD

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Automatically display the Interactive Scripting on WinClient's CIC

Is it possible to automatically display the Interactive Scripting for the cic Agent?
I only have one script so there's really no need for the agent to choose when he only has that option.
I'm on CRM 4.
Thanks in advance,
V

Hi Vitor,
To show the Interactive Scripting ViewSet as the default Viewset for your IC profile you will need to do the following customizing step:
IMG > CRM > IC WebClient > Define Inital ViewSets and Transactions
Create a new entry for your profile and set the Initial View to ScriptViewSet
The views for Interactiver Scripting itself (in CRM4) are JSP's located in the Java Stack of the CRM server and can not be maintained using the ABAP workbench, so if you want to launch a script by default you will need to "extend" the coding of the appropriate JSP

Free text answers in Interactive Scripts?

Hi
Is it possible to enable free text answers in interactive scripts in IC?
scenario when agent writes down the customer's answer.
Regards
Radek

Radek,
This is possible, as we have it working with our Webclient.
As far as I can remember, you need to create a 'Z' table to store the script values in, and in our case we have a BSP view called Additional Data in the Service Ticket screen which populates from the table.
Hopefully this will help point you in the right direction, please feel free to ask if you need more detailed guidance and I will try my best to help,
Andrew Griffin.

"1607: Unable to install InstallShiled Scripting Runtime"

i had iTunes 5 for awhile because the newer version had bugs in it. I tried to update to iTunes 6 and installation froze while downloading the Quicktime portion. I tried installing iTunes 6 again but the error "1607: Unable to install InstallShiled Scripting Runtime" came up. I tried to uninstall iTunes completely but i could not find it on add/remove programs. Now I cant use iTunes or update my iPod.

hi indolence!
"iTunes cannot run because some of its required files are missing. Please reinstall iTunes."
ouch. by any chance did you do a System restore "over top" of the date of a fresh itunes install, without uninstalling itunes/QT first? that's a known cause of that error message ... what the system restore does is strip out some of the installation registry entries for the recent install. here's a good reference on what system restore does and doesn't do for you:
(MS) Frequently Asked Questions Regarding System Restore in Windows XP
it would probably also be a good idea to head to Windows update if you did a system restore, to make sure you're still thoroughly up to date in that regard. (the restore may have stripped out recent updates.)
Microsoft Windows Update
the "hang" during the QT install has sometimes been caused by having Cygwin running during the install:
iTunes 5 and QuickTime 7 for Windows: Installation won't work if Cygwin is running
... but other packages have also been implicated in this sort of thing. so prior to any installs, uninstalls or upgrades, it would be prudent in your case to switch off all background applications (including "terminate-and-stay-resident" applications):
Close Applications Running in the Background
to set up for the next attempt at an itunes install, it would be best to first uninstall your existing itunes/QT. use the complete uninstall instructions given here:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
if you run into trouble on the uninstall, try using the Windows Installer Cleanup utility:
Description of the Windows Installer CleanUp Utility
once you've got everything stripped out, try downloading and saving the itunes installer to your hard drive. (we'll run the install from there rather than online.)
iTunes 6.0.1.3 Installer
if you run into the the 1607, try the general and 1607-specific advice given in this document:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
... and if the problem persists, try augmenting that advice with the InstallShield Tips and Pointers:
InstallShield Consumer Central Frequently Asked Questions: Tips and Pointers
keep us posted on your progress.
love, b

Interactive script

Hi,
How to find question and answer id of existing interactive script? I have tried to search function in the interactive script edit in webclient UI, but no response. the system is crm 2007. Thanks

Hi Sanjib,
1. Can an interactive script be assigned to a transaction type (Task/Interaction log).
Interactive script can be assigned to 'campaigns' or 'call lists'. Refer below link which is very detail.
Interactive Scripting in SAP CRM (SAP Library - Interaction Center)
2. How to link Interactive Script to a Interaction record .
There is no option to assign interactive script to task / interaction log. However you can leverage 'Questionnaires' feature for task.
Rgds
Hari

Interactive script - analysis

Hi Experts,
is it possible to analyse path of Interactive script for business partner (history of answers in the script)?
regards
Piotr

Hello Piotr,
There is some functionality known as Interactive Scripting Evaluation (originally developed for the IC WinClient Interactive Script Editor) that is also available in the IC WebClient which allows you to export a list of the answer push buttons that were pressed to BW/BI. However, only the answers involving push buttons are exported (not radio buttons, check boxes, text fields, etc.).
Currently SAP is considering a new feature that would instead capture all answer types and display a list of answers for the current script for the current business partner. However this feature is not available in CRM 2007 or lower releases and will not be available with CRM 7.0 (the release that will be rolled out in 2009). Rather this new "Script Transcript" feature is being considered for a future release.
Warm regards,
John

Interactive Scripts

Hi experts
I have to create some interactive scripts. Is there any good document for scripts? How does exactly this works?
1) Can we make fields mandatory in the Scripts?
2) Do we need to use a single script end to end? Or can we reuse some parts from different scripts?
3) Can we use Dates in Scripting?
Thank you
Surya

Hi, Kushboo,
I saw u r reply's Regarding, Interactive Scripts, I felt happy thats Somebody is here with some expertise ,
Here my problem is , we are developing the scripts, we are attching the nodes in the Scripts with Arrow line , But here for Some Scripts that link is working, it means once u click on the node it is going to next level and for Some perticular Scripts this link is not working , in webclient Script navigation is not possible, it mean the link is not picking up ,
Can u help in this issue ,
if , it neccessary i will send the Scrpit XML file to U , so that it is easy to investigate,
i did redesign the Script for lot of time , i think this is happening Because OF JAVA , or ITS error in the Server,
Can u please suggest me in this , it is urgent ..........
Regards
Sreelatha

Troubleshooting IC WebClient's Interactive Scripting Runtime

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