Attaching USB drive causes EX4 to become unresponsive.

Hello, I have tried to setup a usb to nas backup a few times and keep having the same problem. Upon attaching the 4TB usb drive (usb 3.0) to the back of the EX4 the NAS becomes unresponsive. I can no longer access it from the dashboard or the my cloud app on a mobile device. The app says it is offline. The ex4 is on but no drives are spinning. The usb drive is spinning however.
Once, I was able to see the EX4 and the attached USB drive in my file explorer. It showed the USB drive as a share. It said something like "Share 2_1." However the internal folders were not visible. Then the EX4 froze and went unresponsive - which caused me to try and manually shut it down. It did not power down and after making sure no data was being transferred I had to pull the power (as recommended on this forum).
Once I was able to get as far as setup up a USB to NAS backup on the dashboard. I set up the source and destination folders, etc. upon saving the job the EX4 is inaccessible, while the USB drive spins.
What's going on? Is it taking a long time to index the attached drive? Is it not compatible with the USB drive (seagate 4tb external NTFS USB 3.0)?
Any insight or advice would be great. Thanks!

By default the EX4 will scan the attached USB share for media.  This process takes all the CPU of the EX4 for long periods of time, and can also lead tot he creation of numerous metadata directories in your attached drive.  You should turn this off. In addition, if you use the USB drive for backups, the DEFAULT option for the EX4 is to commence backups when the drive is connected.  This setting can be turned off in the GUI setup for the backup jobs. In addiiton, in my experience, NTFS drives take more overhead than EXT formatted drives.

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