Attachments in Complaint transactions

Hi Experts,
How can I attach files (eg. DOC/PDF) in complaint transactions?
I saw in CRMD_ORDER that exist a tab called documents that I can upload the files, but I didn't find the Assignment Block in WebClient for Compliant transaction type that I can attach files.
Best Regards,
Heber Olivar

Hi PP,
You're right... I was logging in Portuguese language and the Assignment Block for Attachements was without label. Now I added the Assignement Block GS_CM and it's OK.
Regards,
Heber

Similar Messages

Sending an email using action in complaint transaction

Hi,
I am using complaint transaction. I want to send an email to employee responsible. Initially I create and save the complaint transaction. After saving it, i open the transaction again and change the employee responsible at that time the email should go to new employee responsible.
Can you please the list of steps to be followed.
Thanks

Hi Vinay,
You can use action defintions to send emails to your employee responsible.
for that pls check action profile 'Order_Messages' and within this, action definition
'ORDER_CONFIRMATION'.
Check in there. Partner funtion is assigned to it, in second level customizing and smart form to be mailed in third level customizing.
Prerequisite: emails should be maintained in BP master.
For your requirement you can do following settings:
In second level customizing(i.e. selecting the action definition and double click on the same)
Enter the partner funtion of Emp. responsible. in 'Partner Determination for the Action' Details. and check 'Partner Dependent'.
Secondly, in details for 'Action Determination and Action Merging' in 'Action Merging' details select 'Max. 1 Unprocessed Action for Each Action Definition.
Save the settings.
Schedule the actions using action scheduling.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

Document templates not visible in Complaints transaction

Dear CRM gurus,
CRM 5.0
I created an MS word document template using tcode CRM_KW_TEMPL in CRM 5.0 for the business object type BUS2000120 which is a complaint. However, after saving the template when I go into CRMD_ORDER for creating a complaints transaction type & try creating a new document based on the template, the name of the template is not shown in the window which opens up for selecting the template.
I have done the background config for setting up the document template profile, folder template & assigning these to the transaction type header. Can someone please let me know what could I be missing?
Thanks
Ritwik Sharma

Please confirm if you see URL as http:localhost:99/_layouts/images. or http//:localhost:99/_layouts/images.
Is it same behavior on all sites or just 1 site
What do we see in Fiddler traces
Did you made any changes in DOCICON.XML
or some where else
If this helped you resolve your issue, please mark it Answered

How to Maintain SLA in Complaint transaction

Dear all,
How to maintenance SLAs for CRM complaints transaction.
Scenario:
our client wants to store Complaint processing time in SAP. if complaint is coming through phone..it has to be addressed with in 1 day, if customer directly comes it has to be resolved with in 1 hour like that....
can we map this in complaint transaction..How to configure this in SAP CRM?
We are not maintaining Service Contracts per each customer in our system.
Your suggestions are highly appreciated
Thanks & Best regards
Raghu ram

Hi Ram, Thanks for the response but it is not clear to me. Please help me to understand the scenario in following concerns.
1. When you say 'Service Master' is it a Service product master which need to be created for SLA's in CRM system?
2. How to maintain duration details on basis of specific status in the transaction?
3. If the given duration exceeds for a specific status...how to escalate it to next level?
4. Is there any way of mapping this scenario instead of maintaining SLA as a product in the transaction?
Kindly suggest...Your help will be greatly appreciated.
Regards
Raghu ram

Creating attachments in FB03 transaction

Hi all,
I tried to create attachments in FB03 transaction but its giving message as 'Folder does not exist'.
Please suggest me how to achieve this functionality.
Regards,
Srilatha

Hi,
You can go through below explanation
File attachment not available on CALL TRANSACTION
Re: Save Attachments of Activity also on the Customer?

Problem in CRM Complaint Transaction Return Request replication

Dear all,
I have created a Complaint and from it Created Return Request. I could see the replicated Replicated Return Order in ECC system.
But the following problems are facing.
In CRM Complaint Transaction 'System Status' is showing as 'To be distributed Open'.
When I try to change the Complaint transaction in CRM (after replicating the return request in ECC ) system showing message 'Document is being distributed; changes are not possible' in the status bar.
There is no document flow displaying in CRM Complaint transaction.
I could not understand where the problem is occuring. Please help me to solve the above issue. Your suggestions are highly appreciated.
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 11, 2010 2:19 PM

Hi Maggie,
Thanks for the response, Yes the problem is for all documents and I have cleared Inbound and Outbound queues of both systems and tried again. But still the problem is exist.
Your help will be highly appreciated.
Best regards,
Raghu ram

Web request for complaint transaction

i have created a web request for complaint transaction .
on submit of the request on BSP page it gives me the activity no( complaint ).
now on viewing this activity in crmd_order transaction it give me an error
"Internal number of current transaction could not be determined "
and comes out of crmd_order
Please let me know if you have any idea about it
Thanks & Regards
Manish

HI,
When u add a new field through EEWB wizard, that field add in related table. Suppose u r adding a field for Complaint , for that u have to choose Business object for complaint.
After this step when u run wizard, not only this field will add in Complaint table but wizard also generate BADI, FM,some structures and data element and also some classes.
U can find all these related generated methods , structure etc from General Data of Task.
U dont need to create any Ztable, wizard take care itseld all data storage and handling.
Regards
Gaurav

Complaint transaction id not created in WEB UI

Hi Experts,
I am facing an issue in CRM Complaint transactions
1)When i create a CRM Complaint transaction in IC WEB Client i am unable to save the transaction and also transaction number is not getting generated in IC WEB Client,but the same transaction number i can able to see in in CRM GUI system
Can any one tell me why the complaint transaction number is not showing in IC WEB CLIENTI SYSTEM
Thanks in advance
Regards
Nagaraju

Hi,
When you say you are not bale to save, can you please give more detail , like after click on Save button, noting is happening?
Thanks,
Pandu

Report to see and send as e-mail of all open Complaints/transactions

Hello Gurus,
We need to view all the Open Service Transactions/Incidents (we have a Ztransaction type) for the past 3 months and send that output as an attachment to our Service Manager's e-mail address for him to action on.
Is there a standard way of achieving this ?
Please point me if there are any GUI transaction codes that i can schedule them as a background job specifying an e-mail address ?
Thanks in advance,
Regards,
Gopi.

Hi Gopi,
There are no standard tools for your requirement. It is very specific requirement to your customer.
However, there are a couple of tools which you can use to extract the data. The mailing part needs to be development in custom solution.
My suggestion would be develop a report and use the tools to extract the data. Then schedule the job in the back ground. I also developed a similar kind of functionality in one of my earlier project.
Let me know if you need any kind of technical inputs regarding the development.
Hope this helps.
Thanks,
Samantak Chatterjee.

Adding new fields in web ui for complaint transaction

hi all,
i am able to add new fields thru eewb but my question is how these fields will reflect in web ui
and where these values will be stored i.e in which table?
do we need to create any z tables if yes how ?
plz help me out
thanks
madhuri

HI,
When u add a new field through EEWB wizard, that field add in related table. Suppose u r adding a field for Complaint , for that u have to choose Business object for complaint.
After this step when u run wizard, not only this field will add in Complaint table but wizard also generate BADI, FM,some structures and data element and also some classes.
U can find all these related generated methods , structure etc from General Data of Task.
U dont need to create any Ztable, wizard take care itseld all data storage and handling.
Regards
Gaurav

Adding New Fields to Customer Complaint Transaction

after creating the fields in the wizard of transaction EEWB , its showing the following error "System Type OLTP with Role DEV is not specified correctly"
please guide me

Hi Shashi,
The error you have mentioned says System type is OLTP, change it to CRM system. Just delete the existing entry and create a new one rather than changing it.
Also check whether you have entered the correct logical system.
Regards,
Karthik.
Message was edited by: karthik kuppuswamy

Attachments stored from WAS -Webdynpro portal to standard transaction-IW52

Hi,
I am trying to store the attachments from webdynpro portal to sap R3 ,std transaction IW52, i culd see the attachments, in the transactions, but when i open am getting an error. its not allowing to open the documents in R3.please give me ur suggestions on this
L.Jenifer

Hello Jenifer,
Can you please tell me teh file extension you want to open and exactly the error received when trying to openning it?
Thanks and regards,
Blanca

Attachment button not available in Complaint

Hi All,
How can I attach files (eg. DOC/PDF) in complaint transactions?
In the Assignment Block in WebClient for Compliant transaction type that I don't have any button (upload document from Hard disk) available to attach files.
In the component GS_CM, those fields are there, but in the Webclient they are not.
Can anyone help me ?
Best Regards,

I think attachments comes under Attachement Assignment block.
configure your webui page for attachement asssingemblck
Hope this helps.
-Satish

Sending manual Email creates a follow up document of type Complaint.

Here are the steps which I have followed:
1. I login to IC WebClient and create a complaint. Close the Browser.
2. Login back to the ICWebClient. Click on Inbox and open the last created complaint. Click on Email (On the NavBar) and manually send an email to any user. Click on End button and close the browser.
3. Login back to the ICWebClient. Click on Inbox and do a search.
You see there is another complaint document created which is actually a follow up document for the complaint which I have created. And this follow up document stores the email sent. <i>The problem is that two documents of type complaint are getting created. One a main document and the other follow up document which stores the email sent.</i>
What we want is if the agent sends an email for a complaint, then we want all the emails to be stored as part of that complaint transaction document.
Am I missing any setting or is this is the standard behavior of SAP.
Message was edited by:
Rakesh Jain

Hi Rakesh,
Check this SDN post:
FM or Sample program to send email
Hope it will help
Thanks,
Arjun
Pl. Reward points........................

Need to hide tabs in CRM 5.0 SAP GUI for a business transaction

Hi all,
I've created a custom complaint transaction in CRM 5.0, and I need to hide some tabs and fields when I create it or edit it via SAP GUI. I've searched through the help, and I figured out that probably I have to use transaction CRMV_SSC, but than I'm blocked.
Has anyone some hints or guides that can help me?
I you have any documentation, please send to [email protected]
Thank you a lot,
Daniele.

Hi,
if you activate the technical names in the menu, you'll see that transction for maintaining sales transactions is called:
crmd_bus2000115
So there you have it, it's BO BUS2000115
regards, Rob Dielemans

Attachments in Complaint transactions

Similar Messages

Maybe you are looking for