Problem in CRM Complaint Transaction Return Request replication

Dear all,
I have created a Complaint and from it Created Return Request. I could see the replicated Replicated Return Order in ECC system.
But the following problems are facing.
In CRM Complaint Transaction 'System Status' is showing as 'To be distributed Open'.
When I try to change the Complaint transaction in CRM (after replicating the return request in ECC ) system showing message 'Document is being distributed; changes are not possible' in the status bar.
There is no document flow displaying in CRM Complaint transaction.
I could not understand where the problem is occuring. Please help me to solve the above issue. Your suggestions are highly appreciated.
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 11, 2010 2:19 PM

Hi Maggie,
Thanks for the response, Yes the problem is for all documents and I have cleared Inbound and Outbound queues of both systems and tried again. But still the problem is exist.
Your help will be highly appreciated.
Best regards,
Raghu ram

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Problem in CRM Complaint to ECC Return request creation

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In CRM Complaint transaction I am getting the following error when I try to create a 'Return Request' in ECC system. I could not trace out the root cause of this problem. Please help me in this regard.
An error has occured in the system ERPCLNT100 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occurred while transferring the document into another system. Refer to the enclosed log to view the error messages.
Transmission log
SALES_HEADER_IN has been processed successfully (Notification S V4 233)
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With Zero VAT/CST Sales order can not be created (Notification E ZSD_MSG 000)
SALES_ITEM_IN has been processed successfully (Notification S V4 233)
I did all required configuration still the problem persist. Your suggestions are highly appreciated.
Best regards,
Raghu ram

Hi,
After looking at the errors we can make out that the there is an implementation in ECC side for sales orders which is also considering the complaints order.
The message displayed is a custom message ZSD_MSG.
So check this implementation in ECC and ensure that the order has the tax conditions with amount.
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Problem in CRM Credit Memo replication into ECC.

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I am Creating a Credit Memo from CRM Complaint transaction. Complaint is getting created and saved without any errors. But the same is not replicating in ECC.
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No trace at all where the problem is coming.
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Edited by: Raghu Ram on Jun 14, 2010 2:43 PM

Hi,
Whats the solution to this issue ? We are facing exactly the same issue
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Hi Ram, Thanks for the response but it is not clear to me. Please help me to understand the scenario in following concerns.
1. When you say 'Service Master' is it a Service product master which need to be created for SLA's in CRM system?
2. How to maintain duration details on basis of specific status in the transaction?
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I am facing an issue in CRM Complaint transactions
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When you say you are not bale to save, can you please give more detail , like after click on Save button, noting is happening?
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my doubt is how we ll maintain complaints and returns in crm 2007
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Hi buddies,
i want to map complaints and returns on the web client for the this business process .
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Complaints and Returns Management in CRM

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We are working on Complaints and Return Business Process in CRM. Let us know if any Enterprise Service available to create the Complaints and Process the same.
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HI,
When u add a new field through EEWB wizard, that field add in related table. Suppose u r adding a field for Complaint , for that u have to choose Business object for complaint.
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We have a requirement where complaint will be created in CRM. Now this needs to be taken to back-end system. There is requirement for integration with PM module. Now this can be replicated as PM notification, PM order or Service Notification. I have never worked on PM interface.
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Thanx in advance.
Cheers
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Hi Hitesh,
Complaints are transferred as normal orders to ECC and you can process them further to create any follow up documents.
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I have created a complaint with sales item in CRM system.Now I created return request which is distributed to ECC as sales order.Processed Returns delivery. Everything is updated in CRM complaint.
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C Order                                                        CRM: CRM2000115
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Best Regards,
Arun Sankar.
Edited by: Arun Sankar on Aug 7, 2008 1:59 PM

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CRM 5.0
I created an MS word document template using tcode CRM_KW_TEMPL in CRM 5.0 for the business object type BUS2000120 which is a complaint. However, after saving the template when I go into CRMD_ORDER for creating a complaints transaction type & try creating a new document based on the template, the name of the template is not shown in the window which opens up for selecting the template.
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Inventory transaction worker request completing with error.

when running Inventory transaction worker concuurent request completing with error.
Here I attached the error message ..
Oracle Inventory: Version : 11.5.0 - Development
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
INCTCW module: Inventory transaction worker
Current system time is 10-OCT-2010 08:22:07
No completion options were requested.
Output is not being printed because:
The print option has been disabled for this report.
Concurrent request completed
Current system time is 10-OCT-2010 08:22:08
Regards
***SBJ***

Hi, Did relinking fix your issue?
Thanks.
Hi,
I have the same problem. The Inventory transaction errors out randomly. Did relinking fix your issue?
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A/A
Hi,
No,I didn't tried to relink INCTCW.
Please try to relink the file and see if it helps.
Also, please go through the doc referenced above and check the database log file for any errors.
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user13098774 wrote:when running Inventory transaction worker concuurent request completing with error.
Here I attached the error message ..
Oracle Inventory: Version : 11.5.0 - Development
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
INCTCW module: Inventory transaction worker
Current system time is 10-OCT-2010 08:22:07
No completion options were requested.
Output is not being printed because:
The print option has been disabled for this report.
Concurrent request completed
Current system time is 10-OCT-2010 08:22:08
Regards
***SBJ***

Problem in CRM Complaint Transaction Return Request replication

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