Attachments lost in CRM

Hi Guys
I have a issue which is sproadic in nature. Attachments are getting lost in CRM. Let me explain it in detail
User adds attachments(4 of them) to service order and changes status and conntrans it. ( The conntrans start time is at
9.58.00 and end time is at 10.03.46(for this user). I can get this info from the transaction SMWMCOMM)
The attachements are sent to CRM and confirmation is sent back.We have a subscription where we dont want the order to come back to mobile.
Hence i see a SBDOC DIRECT SEND getting formed for servie order at 10.03.03 for that order with DELETE task for this mobile client.
Similarly for the 4 ATTACHMNT_WR bdoc as well at 10.03.11 DELETE Task is sent to mobile.
The above happens in the first conntrans run itself(as the conntrans end time is 10.03.46).
All is fine until now.
Now comes the problem, mobile somehow triggers DELETE for these attachments . This happens at 10.05.03. Why should mobile trigger DELETE bdocs for these attachments again when nothing has happened in mobile???
It just received DELETE for the attachments which means it needs to clear it in its tables,but why would it trigger DELETE SBDOC inbound bdocs again and send it to CRM???? I can see SBDOC INBOUND(before validation bdocs) for these 4 attachments at 10.05.03 with DELETE task which ultimately deletesfrm CRM as well.
Obviously the user has not done any change within this time period as the time when mobile recevies the DELETE task(at 10.03) and send DELETE task(10.05) for attchment is jst 2 mnts!!!!
Please give your thought on what could be the scenario when mobile itself triggers bdocs to CRM??
Thanks
Abi

hi Abhi,
This is not a solution but a thought to help you find out the root cause.
You have mentioned that a DELETE is send via subscription. Why dont you try to take that subscription out and do a manual delete using sql command on a test machine and see what happens. If the problem do not occur it means there is some problem in that subscription. Then you can try fixing it by debugging the way this subscription is designed.
Regards,
Aparna

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