Audio is not detected / Windows 8

First I was having trouble to open the program.
It was happening the following error:
"Adobe Premiere Pro Startup Error
Adobe Premiere Pro could not find any capable video play modules.
Please update your video display drivers and start again."
I solved the issue changing the settings in the Switchable Graphics.
However, the program is not working properly. When I import a video, it doesn't come with audio.
I tested the same video in another laptop, in which the Windows is not the 8, and the audio worked well.
What should be the problem?! What can I do to solve it?!
Thank you very much,
Aline.

Two things...
1st, More information needed for someone to help... please click below and provide the requested information
-Information FAQ http://forums.adobe.com/message/4200840
2nd, what are you editing?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
And, a general comment on making sure your video is recognized
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/message/3776153
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341

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SN: [Personal Information Removed]
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↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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[color="#800000">?
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[color="#800000">?
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Naamloos.jpg
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Creative.jpg
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Attached Images
creative2.jpg
(19.4 KB, 2 views)

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