Authentication code for Envy 5530 Printer

I have an Envy 5530. When I had a problem with scanning I phoned HP and the off shore rep screwed up my HP print functions so badly, I am still suffering and will not phone back. I need the authentification code info on this printer. I have all passwords I have set but nothing works. No way to get help to get this code. I need to change settings and can't without this authentifacation code. Thanks for any help. I really can't afford to buy another computer but have not been happy with this one. My old Lexmark worked well but I junked it when I got HP Printer wanting the Eprint functions. Been sorry ever since.
Thanks again.
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Hi @Soonerlady ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

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I work on behalf of HP
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Hi @cixxpac77,
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Product Name: HP ENVY 5530
OS: Windows 8.1
No changes made to system before issue occured
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JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Authentication code for Envy 5530 Printer

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