Automated Processes and Architecture - E-Mail Response Management System - SAP Library

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Hello All,
Appreciate if you could provide any pointers. I think this either mite be related to the code link property of the iview or the PCD path of pages/roles which we do in CRM SPRO.
Regards
PN

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IC WEBCLIENT - E-MAIL RESPONSE MANAGEMENT SYSTEM

Hi,
I am in CRM Service. I am new to IC WEB. I want to develop automatic mail generation in service ticket screen ( CRMD_ORDER) with respect to the delay time from SLA(Service Level Agreement). It is 50% delay for 2 hours late customers and 100% delay for 4 hours late. Can you tell me how to generate automatic mails step by step process and how to calculate percentage and where to insert the mathematical expression? Thank you very much for this.
Regards,
Shrik.

Hi Shiv,
the direct link is:
- <a href="http://service.sap.com/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000647973&_OBJECT=011000358700003326712006E&">SAP CRM 5.0 ERMS Overview</a>
- <a href="http://service.sap.com/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000647973&_OBJECT=011000358700003326732006E&">SAP CRM 5.0 ERMS How to Guide</a>
Regards
Gregor

Email response management system in crm 5.0

hi buddies,
preasently i am working on email response management system in crm 5.0 for auto routing and auto respounding of emails.can any one suggest me the document or customization steps for that
thanks in advance
manav
Edited by: manav on Mar 8, 2008 6:37 AM

Hi Madhav,
You can customise the ERMS rule modler by creating the ERMS New policy in the PCUI application (Rule modler) for the Email routing category for the default service manager profile you can go to the transaction code crmc_pcuitools and select the rule modler under which select the Email routing as category for the service manager profile to be called and can create the new polocy with node and subnodes and you can define the incoming email address as well . do mention your email id so that i can send the config steps document for the same.
pl do reward points if helpful
Regards
Dinaker vikas

Registering with the WebEx Data Center and the Cisco WebEx Node Management System

Dear guys, ...
Please help,
i want to implement to webex node ASR1000, i have read in "Configuring the Cisco Webex Node for ASR 100.pdf", there is prerequisites to implement it, that is "Registering with the WebEx Data Center and the Cisco WebEx Node Management System"
Can someone tell how to "Registering with the WebEx Data Center and the Cisco WebEx Node Management System"
Are there any step by step documentation to "Registering with the WebEx Data Center and the Cisco WebEx Node Management System"?
Thank you
BR

You should have received a PAK Key with your order. Go to Cisco licensing and enter the PAK Key as this will start the process. Once the PAK Key is validated a screen will be displayed to enter your request for ASR 100 integration. It normally takes a few days to a couple of weeks to get the information back from WebEx needed to configure your ASR.
If you did not get a PAK Key contact your WebEx rep to get the process started to integrate your ASR to your WebEx site.
Hope this helps
John

Understanding and using Logical Components for Managed System configuration

Experts.....
I am embarking on a fresh installation of SolMan 7 EhP1 SPS25 and after a few bugs along the way, I am finally nearing the end of including the first Managed System. Somewhat related to {forum:id=10293771] I am hoping I can get some advice, but specifically with regards to Logical Components.
General question - I have a slide from SAP that shows a picture from Product->System->Instance->Logical System (client)->Logical Component. I am confused because it shows that Client 100 of a given ABAP system could be assigned to Logical Component A, whereas Client 200 of the same system could be assigned to Logical Component B. This seems wrong to me?
I am at the last step of the managed systems configuration wizard : "create logical components" and only want to ensure that I set things up to hopefully ensure that later usages (Maintenance Optimizer, etc) will handle things correctly!!!
- Our SAP landscape is not very complex
1. only ERP and EP (Dev/Test/Prod).
2. We are utilizing HR Self Service (XSS).
3. The ERP ABAP systems are on Netweaver 7.01.
4. EhP4 has been installed, however we only activated the HCM business functions. Therefore SAP_HR is on 604 whereas SAP_APPL is on 600. I think this might be driving some of the confusion in SMSY
For the DEV ABAP system I am trying to configure:
1. The system is showing up in two products : "SAP ERP" and "SAP ERP Enhancement Package" with the header data for both showing "EHP4 FOR SAP ERP 6.0 / NW7.01" and "SAP ERP 6.0"
2. Under "SAP ERP" the "product instance selection" shows only "SAP NW - Adobe Docu. Service" and "SAP ECC Server" as relevant
3. Under ""SAP ERP Enhancement Package" the "product instance selection" shows only "Human Capital Mgmt" as relevant by default. I manually flagged the development portal system as "relevant" for "SAP XSS (Self Services)"
4. The RCA DBA Cockpit system is complaining "No data available for extractor activation. Please check product mapping and Software Components in SMSY"
5. In the Managed System wizard, there is no logical component for any of the "EHP4 FOR SAP ERP 6.0 / NW7.01" selections
From what I can tell, I think this is correct:
1. Create a Z_EHP4 logical component and assign the DEV/QAS/PRD systems to them
2. Also assign the DEV/QAS/PRD to the existing SAP logical component "SAP ERP ECC SERVER"???
3. For the Solutions, my plan is to create
a. Non-Production ERP : with the dev/test erp/ep systems, but test system as the leading system
b. Production ERP with the prod erp/ep systems only
Thanks for any advice/guidance to help me avoid future problems!!
Edited by: Eric Poellinger on Jun 15, 2011 6:32 PM

General question - I have a slide from SAP that shows a picture from Product->System->Instance->Logical System (client)->Logical Component. I am confused because it shows that Client 100 of a given ABAP system could be assigned to Logical Component A, whereas Client 200 of the same system could be assigned to Logical Component B. This seems wrong to me?
Client 100 could be assigned to any number of logical components, client 200 could be assigned to those same ones or none of them. A logical component is just a grouping of systems used to accomplish some task in SolMan.
For example with ChaRM you could have 2 logical components.
ZCHARM_DEV development (100) -> QA (200) -> prod (300)
ZCHARM_SEC security (900) -> QA (200) -> prod(300)
One is used to show the path for moving development changes to prod, the other for security changes. 200 belongs to both, but 100 only to one.
Set them up in whatever way meets you needs. It looks like for you, you could just use the default one and assign your clients to the various system roles. Not all functionality in SolMan uses the logical components though.

Costing Process for Oracle EBS-R12 Inventory Management System.

My clients are going to used EBS R12 for inventory and Purchasing Inventory Organization is not process Enable. Business type like Just import finished goods By (LC) & maintain stock status.
My clients wants to maintain stock status by Average Costing. In which table I can get information of costing & how can I setup costing process?
Thanks
Omar

I need to list of APIs for inventory module specially for quality.List of APIs can be found in iREP website.
iREP
http://irep.oracle.com/index.html
In R12, Oracle Integration Repository is shipped as part of the E-Business Suite (as a responsibility).
Oracle Inventory Management Application Program Interface ( APIs) [ID 729998.1]
Thanks,
Hussein

Product Lifecycle Management (PLM) - SAP Library

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Hi Experts, still need help as my problem was not resolved
In DMS i have Document type - Y01
there are created DIRs with doc type Y01 in the system
In CRM i did following customizing
Customizing according to Note 685521 - Logon data for /sap/bc/contentserver service
User setup
But i still get error "No Documents found" when i try in CRM
I feel like i'm missing something or did a mistake somewhere in customizing. Content Management works fine - i can add, search and display documents. Problem is with PLM documents
Thanks in advance

Materials Management (MM) - SAP Library

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You can also go back to the SAP help page.

Hi Debmita,
Following threads would be useful.
How to Approach and Pass a SAP Certification
Top 10 Myths about SAP Certification
Top 10 reasons why people are so mad for SAP Certification
My experiences with SAP Authorised Training Centers
How is the life after SAP Certification?
Is there something beyond SAP Certification?
Frequently Asked Questions (FAQs) by SAP Consultants
Certification Details:
FAQS
http://www.sap.com/asia/services/education/faq/index.epx
EDUCATION CENTRES
http://www.sap.com/asia/services/education/centres/partners.epx
FEE STRUCTURE
http://www.sap.com/asia/services/education/schedule/schedule_IN.htm
TERMS AND CONDITIONS
http://www.sap.com/asia/services/education/policies/index.epx
CERTIFICATION LEVELS
http://www.sap.com/services/education/certification/levels/index.epx
REGISTRATION
http://www.sap.com/asia/services/education/registration/index.epx
COMPLETE CERTIFICATION PROGRAM(overview)
http://www.sap.com/services/education/certification/index.epx
http://www.sapdb.info/sap-general/hurrayall-the-sap-ecc-60-certification-material
Regards
Srinivas

Bounce Management in SAP CRM 2007

Hi Experts,
we have SAP CRM 2007 and I have a few questions about Bounce Management.
It is a very simple scenario, so it´s fine if only hard bounces for incoming EMails are handled.
1) Do you need ERMS for that simple form of Bounce Mgt?
2) Is the Usage of Inetraction Center required? (We do not want to)
3) Is it possible/recommended to create Activities out of incoming bounces?
4) Can you segment on Bounces, not only within the Campaign Automation?
5) What ist the effort/set up to use Bounce Mgt in that simple scenario about?
Thanks a lot
Florian

Yes, I was mentioning SAP Note 897730. The major pre-requisite mentioned there is Event linkage settings through SWETYPV transaction and in your case you just need to do the Rule Modeler settings. If you are using DEFAULT policy you do not need to do anything in Service Manager Profile.
The note pre-requisites mentioned are
The required services and service manager profiles for using the E-Mail Response Management System (ERMS) are defined: All entries necessary for bounce management are delivered in the default Customizing. As I mentioned before Service Manager Profile: Bounce is already defined and you are going to use that profile. The required service in your case would be "Bounce Data Update" or one of the 5 standard service mentioned in this note. These are already defined and taken care of in standard configurations. Therefore, you do not need to do anything over there.
Please do the above two settings and if you have any issues please come back to me. I am sure you won't have any issues with the requirements that you mentioned. I just took one hour to set up hard bounce scenario. Only if you are planning to use services that are not standard it becomes slightly tricky. In our case major issue was that there was an error in the standard workflow. I did not know much about Workflow bindings etc. before, but then I had to dig deep into this and it gave me an opportunity to learn workflows. This was the good thing that came out of all this.
Regards,
Deepak
Please note you will have to do the Event Linkage settings in SWETYPV transaction.
Edited by: Deepak Ahuja on Jun 5, 2008 9:15 AM

HCM Process and Forms & Global employee management

Hi all,
I would to know if anyone of you experience in implementing HCM Process and forms for Global employee management(GEM).
I would like to know the difficulties or challeges .
How the forms will work.
Means if i have created a form using Personnel number without GEM.
Later if i Implement GEM.do i have to Change the form ?
Does P&F has any option choose the employee based on personnel id anywhere or we have to use personnel number and process as existing.
what could be stuctures for each infotype which are country specific .
Please share your experience on this.
Regards,
Nachy

Forms and processes are enabled for CE/GE.
what process you would lile to do ?
refer HR_PA_US_ADDL_CONTRACT sample process and note 1366872
1) The central person id of the existing (reference) pernr should be
   read with the help of a generic service and this should be made
   available for the SAP_PA service so that a new central person is not
   created. This should be set in the field CENTRAL_PERSON in the
   form scenario.
2) An explicit operation on IT0709 should not be defined in the
   infotypes and operations of the design time tool. This is
   automatically handled by the infotype framework through the data
   sharing mechanism (table T582G). Kindly ensure that IT0709 is
   enabled for data sharing and please remove it from the process.
3) The reference pernr data and the shared infotypes must be read with
   the generic service only (refer to note 1366782), these should not
   be read with the SAP_PA service as this may lead to a clash in the
   record keys and can lead to undesired results.

Portal PCR and HCM Process and Forms.

Hello,
We have a request from client that they want to use SAP Personal Change Request (PCR) in MSS role.
So when we tried to configure it, A error was thrown to us as :
com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRuntimeException: Failed to UPDATEDATAINPDF
u2026u2026
Caused by: com.sap.tc.webdynpro.services.exceptions.PDFDocumentCreationException: ../../sap.com/msspcr/PcrApplication/wd_key48u2026..
So after looking for the cause of error we came to know that this requires an ADS (Adobe Document Service) to be activated.
Now we came to know that it requires some additional licence from SAP (Please verify this statement....if anybody has faced this issue)
So we now decide to use HCM Process and Forms for our client...
How ever when we try to access that in portal it says "Resource not Found".
After looking for the same in SAP help we came to know that it requires some
Business Package for HR Administrator (SAP ERP)
HR Administrative Services (PA-AS).
Now how can I know that whether we have these components already deployed in Portal / R3.
And if I get them, then will there be again a need for ADS (Adobe Document Service).
Please comment on the same.
Thanking you in anticipation.

Hi Saurabh,
Yes the error you are getting is for the ADS and interactive forms does have additional licenses for online forms but this totally depends on the package that you use.
For e.g IF you have SAP E.C.C 6.0 with Ehp4 then there are standard HCM processes and forms available that comes with the package .
In this case you can check in your sandbox if the sample processes works and verify with SAP for the usage.Since the cost depends on per form per user basis.
Note :
For SAP supplied interactive forms, no additional cost.
As for custom interactive forms, there is an additional cost.
For checking if HCM processes and forms are available in your system :
You could go for the t.code HRASR_DT or Configuration of Design Time can be accessed in the IMG under Personnel Management > HR Administrative Services > Configuration of Forms/Process.
However you need to check with the BASIS and portal guys for roles and authorizations.
Hope this info helps.
Regards,
Aravind.P

Security Process and procedure

Can anyone explain about SAP security process and procedure?
Thanks in advance!
Regards,
Naveen

Hi Naveen,
security concept is very vast concept you can follow the sap library and i am giving the link of sap library
please go trough it .In this topics each and every concept you have to see in depth and security implimentation is also like a ASAP methodology. Follow the link.
http://help.sap.com/saphelp_nw70/helpdata/EN/52/6715a2439b11d1896f0000e8322d00/frameset.htm
<removed by moderator>
Regards,
Raju.
Edited by: Julius Bussche on Mar 17, 2008 3:05 PM

I'm looking for a document management system

Hi there,
I'm looking for a way to organize, sort, and make searchable about 1200 Microsoft Word Documents. The way our company uses them is to search for individual documents, and also to group them to create customized packets that are used for training.
Once a group is created, I need a way to print easily. The other problem is that 60% of the documents are designed for learning so they have an instructors filled in part, and a learners blank part.
Question 1: Should I separate each document, make the instructor version a separate file? Today, it is one file, with page 1 for the instructor and page 2 for the learner (some docs have more than one page.
Question 2: Does anyone know of a web plugin or app that will take a collection of word documents, and automatically combine them into 1?
2 years ago, we created a php searchable system and uploaded all docs into it. It workds pretty well for organizing, searching, grouping, and adding comments about the docs... BUT when it comes time to print, it only downloads a folder filled with all the SEPARATE word files. They are numbered, but because they are not one doc, page numbering is a bear, and each doc has a instructor and learner page... for printing, the trainer needs to tell the office staff which page to print for each handout. the instructor copy or leaner copy. Once a master is made, we photocopy it. So the question: Is there an easier way to create 1 file with all the pages? Like convert to PDF or to a single MS Word document?
Any suggestions are welcome!
PS: while we are an all mac shop, we do have a dedicated webserver running linux that we could use.
PPS: I will have interns this summer, so if the solution involves converting all of our MS word docs into something else like pages, I'm all for it...

It sounds to me like DevonThink might just replace the php system that you already have.
One way to tackle this might be to look at automating the combining process, rather than changing the overall management system. Various thoughts:
If the docs were pdfs, a program like CombinePDFs would let you drag and drop all the files onto a screen, re-order them if necessary, and then hit Merge (actually, I think Preview would let you do this, in Leopard). That might help. However, I don't think it would put on page numbers.
I'm pretty sure Acrobat would let you combine the PDFs and add page numbers, or perhaps take the combined pdf file and just add page numbers to that. (Not sure if this might require Acrobat for Windows)
Alternatively, you could tweak the docs themselves so that they use a form of chapter numbering, eg: "PDF Introduction-1, PDF Introduction-2" and "PDF-Advanced-1, PDF-Advanced 2" and then not worry about the page numbers. I wouldn't exactly recommend this, as it's pretty useless to say "turn to page PDF-Intermediate 3" and have people find that page, but it's been done.
Since they are already Word docs, though, it might be best to stick with Word. Word 2008 has Automator and Applescript, and it should be possible to write an Automator or Applescript such you just drop the documents on an Automator app, and it combines them, adds or updates the page numbers, maybe creates a Table of Contents, and spits out an assembled document.
That said, I don't know how to do that. There is a Combine Word Documents automator action, certainly. You could try asking over in the Word forums:
http://www.officeformac.com/ProductForums/Word/
Or here's a macro that should work in Word 2004 (but not 2008)
http://www.gaebler.com/How-to-Combine-Multiple-Word-Documents-into-One-Document. htm
This will work best if all the docs are formatted consistently, based on the same template. If they are not consistently formatted, then the formatting will probably change when you combine them in Word, and that would be an argument for converting them to PDF before combining them. It should also be possible to create an Automator action that will convert all the docs in a folder to PDF.
I doubt there is going to be anyway to automate the instructor/learner copy--someone will have to do that manually, but it does suggest that if you create separate files for each one, it will be easier to do the search, download the found files from the resulting folder, and then manually just delete the learner file from the folder rather than having to open up the instructor file and delete part of it.
So, some potential experiments to try. Hope that helps.
Automator to convert the docs to PDF and then Acrobat to combine and number the pages might be your best bet.

Background job canceled in Solution Manager system

Dear all expert ,
Two background jobs canceled in solution manager system before some time.
details-
Background jobs :
                    1 - LANDSCAPE FETCH
    Program name : RSGET_SMSY
Job log : Job started
Step 001 started (program RSGET_SMSY, variant ,
The SLD server connection is inactive
Job cancelled after system exception ERROR_MESSAGE
                   2 - SEND_SYSTEM_RELATIONSHIP_TO_SUP
    Program name : AI_SC_SEND_SYSTEM_RELATIONSHIP
Job log :
                   Job started
Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant ,
SOL determined as monitoring Solution Manager system
SAP customer number unknown for installation number 0020606335
Job cancelled after system exception ERROR_MESSAGE
please help me , what should i do ?
I am waiting for your positive response.
Regards
Shubh

hi,
You can try following ....
For the job SEND_SYSTEM_RELATIONSHIP_TO_SUP
Program : AI_SC_SEND_SYSTEM_RELATIONSHIP
1. Up to Support Package 09:
a) Start transaction SMSY.
b) Choose Shft+F5.
c) Select the system named in the message.
d) Choose F6.
e) Select the "System Data in SAP Support Portal" tab.
f) Using the input help, fill the system number field with the correct system.
g) Save the data.
2. Up to and including Support Package 08:
a) Start transaction SOLMAN_CONNECT.
b) Select the system in question in the ID field and choose the filter pushbutton.
c) Select the system and select "Create configuration".
d) Fill the system number field using the input help with the correct system.
e) For example, select the "BW GUI Connection" service type.
f) Carry out all of the subsequent steps of the Configuration Assistant until you see the "Finish" pushbutton.
This establishes a unique relationship between your system in the Solution Manager and the system number in the SAP Support Portal. Problems no longer occur with this system when the SEND_SYSTEM_RELATIONSHIP_TO_SUPP job is next run. However, the problem may still exist for other systems (in these cases, you should follow the same steps).
Hope this will help to solve your issue..
Regards
Bhuban
RKFL

Document Management System(DMS)

Dear Expert,
We need to store the Employee revision letters( in PDF format) in DMS. Letters are currently in HTML format which we will convert them in to PDF format & store the same thru Document Magement System (DMS).
I would like to know,
1. How can we use DMS to store the letters in PDF format?
2. Where can I find DMS configuration part in SPRO?
3. I understand that DMS is a unique concept availabe in SAP HR. So how can I link DMS to HCM?
4. Is SAP Archive link related to DMS ?
5. Any documents/links related to this kinldy send it across.
Thanks in Advnace,
Regards,
Damodar Pai.

hi
try with this
SAP DMS - Document Management System
SAP DMS are for storing documents such as CAD drawings, Materials pictures etc.
With the document management system, users will be able to view the documents with ease within their SAP systems.
Installing the SAP DMS requires a little bit of planning on how you want to do it.
You have to give a little thoughts to stuff such as :-
1. The total numbers of documents that will be store monthly.
2. The average file size of each documents.
3. The capacity of your present R/3 system.
4. Your present network bandwidth.
5.   Document Archiving Strategy.
6.   Backup and Recovery Plan.
Additional purchasing of hardware are required, especially if you have large amount of documents to stored.
With this in mind, you can then decide on how you want to do it.
You can do this in a few ways :-
1. Import the documents into the R/3 system.
2. Use an external document server.
3. Have a dedicated PCs where all the documents are stored.
Most companies that intend to used DMS will opt for Option 2 as they does not want to overstretch the R/3 database.
Options 1 requires you to setup the conversion interface.
The conversion interface allows R/3 to automatically covert your files and import it into the R/3 database.
Here is a simple example of storing documents into your PCs, just to have a feel how the SAP DMS works:-
For those using Citrix, you have to set this at the Citrix Server where the SAPGUI is located.
Configure SM30 - V_TDWE_C1
Put this command in your autoexec.bat
SET HOSTNAME=PC1234
Restart your pc.
You can create/manage your documents in transaction code CV01N / CV02N
Assigning Documents to a Material Master Record
Access a material master record in Create or Change mode, and select Basic Data.
To create links to documents, choose Additional data -> Document data.
The Link to Documents dialog box appears.
Assign one or more documents to the material.
If you do not know what the document number is, you can search for it using the search help or by choosing Find document.
When assigning a document to a material, you have the following options:
1. Viewing the document by choosing it in the Link to Documents dialog box.
2. Viewing any originals of the document by positioning the cursor on the document and
   choosing Display originals in the Link to Documents dialog box.
To return to the Basic Data screen, choose Continue.
Save your data.
all the best
madhu

Automated Processes and Architecture - E-Mail Response Management System - SAP Library

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