Automatic or electronic reconciliation with customers
Hi,
Is there any program(or any way) that we can make automatic/electronic reconciliation with our customers who also use SAP ? (Our version is ECC6.0)
Best regards.
Ebru
Hi,
Sorry for the delayed reply.
Request you to send me the documentation to chgopigmail.com
Thank you
Gopi
Similar Messages
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Automatic bank reconciliation with Electronic bank statement
Deal All,
As mentioned in the subject of this mail, this is to request for your inputs to advice the configuration steps with process for Configuration of Electronic Bank Statment in R3 to eneble the user for automatic bank reconciliation with clearing customer/vendor open items.Please send confi doc.
Request you to provide documentation if possible along with your valuble advices.
cvsHi
I implemented the EBS in my company 4 month ago and here are some advises on the problems i experienced in the setup process. As for the setup process it is straightforward just read the manual at help.sap.com.
We used the MT940 format for importing bank statements from our bank.
The first thing i would advice you to do is make a list of all the possible transactions that are to be handled by the EBS application.
Then make estimation of how many payments that are recieved in constant structured way which the EBS can handle. (invoice number in the text)
The people in our accounting department complained alot about the output format in the EBS not being userfreindly compared to the advises they recieved in e-mail form from the bank so if not the bulk of your payments can be processed automatically it might not be worth the trouble to implement it. (i still think they uses the the email to postprocess the transactions that was not automatically cleraed)
Make sure you havent got any other applications handling some of the transactions that are contained in the bank statement because this wont work. eg. we had a program automatically placing fx trades on customer and bank account which meant that when we recieved the fx trade on the statement it was already placed and therefore had to be placed on a interims account for later reversal.
We get alot of bankcharges on our payments and we set up the EBS to place them automatically on a bankcharge account if the difference between the recieved amount on the invoice was less that 30 dollars.(we just assume that a difference is a bank charge) This means that a customer if he wants to always can pay x dollars under the invoice amount because it will be automatically processed and therefore go unnoticed.
Establish a contact in your bank who knows how their MT940 format has been structured.
Then contact your bank and get them to provide some test statements of old bank statements.
Make sure that you are not the first customer for using the MT940 format or else you will end up being ginny pig for the banks possible mistakes.
As i learned the way banks interpret the MT940 format guidelines can varry quite alot eg. the ocmt field our bank interpreted as the original payed amount in its original currency. SAP inprets this field as the recieved amount in its original currency and therefore it always try to clear the OCMT amount if availleble which meant it always tried to clear the original amount even though there had been taken som bankcharges underways.
I also found out that our bank didnt really bother to specify the type of transaction (interest, fx contract, bank charges, check and so on) which meant we only had two external transaction codes availleble s103 for incomming payments and ntrf for outgoing payments. This gave alot of trouble as i had to identify the type of transaction through seach algorithms.
Our bank also had trouble creating the MT940 file because it has a limited number of characters availleble which meant in the initial file that it only gave the first x characters of each line and then left out the rest. This meant that the text was broken into alot of pieces and you hardly ever had a complete invoice number to clear on. We had the bank altering their format so they now leave out text at the end of the transaction instead.
In the implementation process we experienced that the EBS application created a payment advice each time the amount of the payment didnt match the invoice in the system. We implemented a note from service.sap which disabled this and just assigned the difference to a bankcharge account.
I dont know if you can use these advices but just felt i would try to warn you about the potential problems that i experienced in the process. .
If you have concrete questions to the EBS setup feel free to contact me and i will see if i can help you. -
Electronic invoice for customers
Hello experts
I look for the function which is sent Electronic invoice for customers.
Right now we are using 4.6C and our customer use SAP also.
Our industory is consumer product and chemical product.
Our requirements are follows.
- Electronic invoices should be digitally signed from our side
- The electronic invoice has to be converted from SAP format to a standard format accepted by the customer (common standard formats are PDF, XML, etc..)
- The files have to be automatically distributed from SAP to customer platform (SAP Server to local server to customer IT system/platform),
- File distribution tool should be able to be easily managed for several customers (FTP file transfer customer by customer could be become too complicated depending on the number of customers).
Are there any solution or similar case with us?
Best regards,
Yoshihito Ichimura
GBS Chemical Sales Team (CH)
Information Systems Division, Kao CorporationThank you for reply.
As far as I understood following requirements can be realized based on your note.
- The electronic invoice has to be converted from SAP format to a standard format accepted by the customer (common standard formats are PDF, XML, etc..)
- The files have to be automatically distributed from SAP to customer platform (SAP Server to local server to customer IT system/platform),
- File distribution tool should be able to be easily managed for several customers (FTP file transfer customer by customer could be become too complicated depending on the number of customers).
However I would like to know whether following requirements are realized.
- Electronic invoices should be digitally signed from our side -
Automatic business partner reconciliation
Hi reconciliation experts,
We have recently upgraded to version 2007A and have heard that the reconciliaton engine is much improved. We are hoping it will resolve what has been a difficult task for us up until now. At any one time we have a large number of business partners with a zero current balance and a number of un-reconciled transactions. We can reconcile these manually through business partner internal reconciliation and selecting all the transactions. This seems like a job better suited to a computer than a person so we would like to do this process automatically. I have tried the automatic option on Business Partner reconciliation but it doesn't do any matching. The amounts of the credit and debit transactions may not match but they total to zero. Can this matching be done automatically? How?Dear experts,
I am also facing one problem with automatic business partner reconciliation.
The system actually posts any differences found during the transactions reconciliation, to the General Ledger 'automatic' reconciliation account!!! That's the opposite of the 'manual' reconciliation of payments, where no posts are made.
I want to know, if there is any way to run the 'automatic' reconciliation without having posts in my general ledger accounts, so to act like the 'manual' one where no G/L accounts are modified.
That is why if we have posts, they count like additional paymens from the customer, and their value decrease the open balance, which is false.
Thank you in advance.. -
Is it possible to have Thunderbird send an e-mail automatically when a message with a specific subject is received?
I basically want to create a rule that will send an automatically crafted form e-mail to the sender when I receive an e-mail with the subject line "New Swimmer". Is this possible?Thank you Todd, I was able to get it to work but I do have a few more questions...
1) When I tested this, at the top of the message, before any of the text I created, this showed up: This is a multi-part message in MIME format. --------------040406040801080102080500 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit
2) After the signature line, this showed up: --------------040406040801080102080500 Content-Type: image/jpeg Content-Transfer-Encoding: base64 Content-ID: /9j/4AAQSkZJRgABAQEAYABgAAD/4QAiRXhpZgAATU0AKgAAAAgAAQESAAMAAAABAAEAAAAA AAD/2wBDAAIBAQIBAQICAgICAgICAwUDAwMDAwYEBAMFBwYHBwcGBwcICQsJCAgKCAcHCg0K CgsMDAwMBwkODw0MDgsMDAz/2wBDAQICAgMDAwYDAwYMCAcIDAwMDAwMDAwMDAwMDAwMDAwM DAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAz/wAARCAC5ApUDASIAAhEBAxEB/8QA HwAAAQUBAQEBAQEAAAAAAAAAAAECAwQFBgcICQoL/8QAtRAAAgEDAwIEAwUFBAQAAAF9AQID AAQRBRIhMUEGE1FhByJxFDKBkaEII0KxwRVS0fAkM2JyggkKFhcYGRolJicoKSo0NTY3ODk6 Q0RFRkdISUpTVFVWV1hZWmNkZWZnaGlqc3R1dnd4eXqDhIWGh4iJipKTlJWWl5iZmqKjpKWm p6ipqrKztLW2t7i5usLDxMXGx8jJytLT1NXW19jZ2uHi4+Tl5ufo6erx8vP09fb3+Pn6/
(It was actually much longer than that)
Is there anyway that I can get that to go away? I obviously would prefer a nice, cleanly formatted e-mail to be sent just like I would send if I were creating it on the spot.
Thanks,
Evan -
What does it mean that "my iphone will no longer back up to my computer automatically when I sync with itunes", if I turn my icloud backup to "on"? This doesnt sound like something that will make things smoother? I just recently lost all my calendar events and I am hoping to recover them.
Welcome to the Apple Community.
You can either back up to iTunes or to iCloud, you you choose to back up to iCloud, back up to iTunes will be turned off. Personally, I'd always back up to iTunes unless there is a good reason not to you. -
HP sweetens relationships with customers by making CRM social
Social Media is the fastest growing channel of customer service at HP. This is no surprise as more and more customers are seeking help on Twitter, Facebook, and other social media sites.
According to a Simply Measured 2014 report*, “Users are adopting Twitter as a legitimate and valid customer service channel. Mentions of dedicated customer service handles increased by44% year-over-year.”
While marketing may have created the Facebook page or Twitter handle to promote products, customers see it as an opportunity to get help. In customer service, we had two choices: put our head in the sand and hope the customer goes away or help them.
For example, Ethel lk promised to never buy HP products ever again.
We had the chance to see if we could turn her around.
We took the conversation offline and worked with her and earned her loyalty back.
Engaging with customers gives us an opportunity to build a relationship with them. In some cases their plea for help on Twitter may be the first direct interaction that many customers have with HP. After all, they may have bought their printer or PC from Costco or Best Buy and never have talked with an HP sales representative.
We need to make sure that the interaction they have with us on Twitter is the same experience as on Facebook or if they pick up the phone. Our relationship with them depends on our ability to provide a consistent support experience.
Right now we have 150 million products in warranty, get 28 million phone and chat interactions each year. Every second four customers look for help in social media in 180 countries around the world.
Each one of these interactions gives us the chance to earn their loyalty by building a relationship with us. To do that, we need to answer their questions quickly and effectively. If they come back 6 months later, they expect to have a similar experience regardless of how they contact us.
With so many customers depending on us, we rely on a Customer Relationship Management system to tie customers and products together; steer agents through an effective troubleshooting process; and track the entire support interaction. After all, the “R” in CRM is relationship, and it is critical in our ability to foster a good one with our customers.
While thousands of agents use this tool for phone and chat, our social media agents couldn’t use our CRM system. It couldn’t handle social media data -- or at least it couldn’t before 2014.
This means that our agents were tracking customers manually. If a customer came back a few months later, the agent needed to turn into a detective to figure out who the customer was what the product was and understand what had transpired.
Something had to change as the volume of customers contacting us in Twitter and Facebook increased hitting more than 25,000 incoming tweets or comments a month.
To handle the increased volume and improve our relationship with our customers, we made significant investments to integrate social media into our Customer Relationship Management system.
HP is quite possibly the first company to be able to take social media content from Twitter and Facebook in different languages and turn them into cases worked on by social media agents in different countries around the world. Right now we are averaging 10,000 cases a month in Twitter and Facebook in English, Spanish, Portuguese, French, and German.
By having an integrated CRM system with all support channels, we get a 360 degree view of customer’s support interactions. This improvement helps three key groups.
Customers: Today, customers choosing Facebook or Twitter have a seamless support experience. HP Support saw a 2 percent increase in Net Promoter Score since the integration with the CRM system went live. Because of the efficiencies gained in the tool, agents reply to customers more quickly. We were able to cut response times by 60 percent, shaving hours off of the time it took an agent to find and reply to the customer. Decreasing response times was challenging because more customers were tweeting and posting than ever before. Since September, we have seen a 103 percent increase in the number of customers reaching out to us for help in Twitter and Facebook. Because of the integration with our CRM system, we are able to reply to more customers more quickly and increase their satisfaction with HP.
Agents: Today agents have a comprehensive view of the customer at their fingertips. The entire online conversation in Facebook or Twitter is threaded together along with any past history. It is easier for agents to see where to take the conversation and how to help the customer. This makes for much happier agents and as a result happier customers. Agent dissatisfaction has turned into satisfaction as a result of an improved tool. Their engagement with customers has increased 187 percent, as measured by the increase in the number of tweets and posts agents made.
HP: HP has the ability to track whether customers are promoters or detractors, and capture the change in sentiment through the support experience. It also has the ability to mine the data for insights and to gain a deeper understanding of global social care metrics. This will enrich the data fed into the teams supervising quality and enable HP to deliver better products. Also, it will help the company identify issues quickly. Early detection of issue through social media has saved the company millions and is now easier to do.
While the results are impressive, building something that has never existed before isn’t easy.
The biggest challenge was that CRM systems are built with fields requiring serial numbers and real names. How do you create a case when MagicPuppy123 tweets, “Please help me @HP!” There is no name, no product, no description of an issue – none of the information that a phone agent would be able to get. Also, how do you figure out that MagicPuppy123 also made a post on the HP Facebook wall asking for help but this time her handle is Tara Jane Willis.
Should this be a case? Is it possible to relate the tweet and post? What is the priority level? Who is the right agent and what is the right country to route this to?
Step by step we went through the various scenarios we have encountered since we began supporting customers in Twitter in 2009 and Facebook in 2010.
We created processes and business rules to filter and route posts to agents with right skill set. Also, we outlined how relevant tweets or posts from a customer had to be threaded together to give the agent a complete account of the conversation to date, even if the customer went on vacation for 3 weeks and just came back. Customers expect to be remembered and bristle at repeating themselves.
When you are building something new, you won’t fully understand the limitations until it is built. There will be features that don’t work as planned that need to be recreated. Also, you learn to identify and build strong relationships with key players: IT, partners, service delivery, analytics, consultants, and agents.
Moving into 2015, HP is working to bring more social media sites into its CRM environment. The integration makes it possible to have blended channel agents: phone, chat, and social media. As social media grows, we can improve trained agents effectiveness by expanding from phone into online communities and social networking sites as the volume shifts over a day or month.
As Forrester noted**, “In the past 12 months, 68% of customers used the phone, 60% used help or frequently asked questions (FAQs), 54% used email, 37% used chat, 20% used SMS, and 19% used Twitter. Customer service agents supporting these media types need access to the same information in order to ensure consistent service.”
Getting all agents on the same CRM environment for all support channels globally is the challenge HP tackled in 2014 and continues to innovate and enhance the support experience for customers.
* Customer Service on Twitter
**Transform The Contact Center: Forrester's Playbook For Customer Service Excellence
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.Having used HP/Compaq products for a number of years now we must agree that HP Customer Support is #1 in all areas.
From the data stored for all models, to the HP Support Forums we find excellence in all we search for.
Congradulations Katie_H in all you do in providing help sources for our clients.
"Hoping I have assisted you, George" -
Automatic Generation of classes with required attribute names
Hi ,
I am new to XML technologies ...I am having a problem in deciding whether I
should use JAXB or Castor for data binding.
The problem is the attributes I am to use are named differently as that found in
the DTD.I have creted my own classes using the required attribute names and the
n mapped them using the Castor mapping with the attributes.
I was wondering how should I achieve --"automatic generation of classes" with th
e specified attribute names?
I understand that JAXB can be used to automatically generate classes ,but this
uses the same default names as that of the XML file ..is there a way of forcing
JAXB to generate classes that use my name attributes rather than that of the XM
L dtd
If I use Castor ..is there a way to do the same.Generate Classes with the specif
id attributesHi ,
I am new to XML technologies ...I am having a problem in deciding whether I
should use JAXB or Castor for data binding.
The problem is the attributes I am to use are named differently as that found in
the DTD.I have creted my own classes using the required attribute names and the
n mapped them using the Castor mapping with the attributes.
I was wondering how should I achieve --"automatic generation of classes" with th
e specified attribute names?
I understand that JAXB can be used to automatically generate classes ,but this
uses the same default names as that of the XML file ..is there a way of forcing
JAXB to generate classes that use my name attributes rather than that of the XM
L dtd
If I use Castor ..is there a way to do the same.Generate Classes with the specif
id attributes -
I have a 64GB iPad2 and selected to "Automatically fill free space with songs".... will it have to download that 60GB of music to my ipad everytime I sync? It took about 8 hours to sync the music to it.
I did this last night at 10pm thinking it would take 30 minutes to sync these 10,000 songs or so to my ipad to take up the 64 GB. I went to bed because it was taking so long and woke up at 6am and it was just about to finish. It finished around 630am. So it took a good 8 hours to sync.
I unhooked it and used it for an hour or so and then hooked it backup so that I could update a few apps on it. When i did that it acted like it was re-adding all of those songs again and it took about 8 hours again to sync all the music. Was that just a fluke because I made changes to the ipad? or will it always calculate and then re-sync alllllllllllllllllll of those 10,000 songs?
Thanks so much for any help!!!
-MichaelAnyone?
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I was asked to download iOS on my ipad3 which the completed automatically but instead iTune with a plug-in icon came up on the screen. SInce then I can't operate the ipad3 even after I switch off and on again. That icon just monopolize the screen ! What shall I do now? Please help.
Try and put your iPad in recovery mode
http://support.apple.com/kb/ht1808 -
Automatically fill free space with songs
When I am syncing music to my iphone, and I check the box that says "Automatically fill free space with songs," how does itunes determine which songs it puts on my phone? Can I prevent it from placing unchecked songs in my library on my phone?
Ah, it looks like the solution is here:
http://discussions.apple.com/thread.jspa?messageID=12209799�
And involves going to the summary tab, selecting "manually sync music" then deleting all of my songs and resyncing. That shouldn't take more than 45 minutes. I'll report back if it works. -
"Automatically fill free space with songs" omits half my music
This is a bizarre bug that I can't figure out. The "Automatically fill free space with songs" option on both my iPods and my iPhone will only select from songs that were in my iTunes library as of November 2009, about 7 months ago. I know this because I began importing a large portion of my CD library at about that time, and have been expecting to be hearing some new material (like the entire Beatles box set). Instead, I'm getting replays again and again of songs that I know were in there from before 11-09.
Newer songs can definitely be imported as members of a synced playlist.
I tried a complete rebuild of the iTunes library files -- all that did was screw up my Smart Playlists and reset my "Date Added" field for all songs.
Does anyone have any clue on this?Ah, it looks like the solution is here:
http://discussions.apple.com/thread.jspa?messageID=12209799�
And involves going to the summary tab, selecting "manually sync music" then deleting all of my songs and resyncing. That shouldn't take more than 45 minutes. I'll report back if it works. -
ITunes bug using "Automatically fill free space with songs"
Using iTunes 10.1.0.54 on Windows 7 I've encountered an issue when using the "Automatically fill free space with songs" option with any of my iPod devices.
The first time I synchronized my iPod using this option everything worked as expected - all the music from my selected playlists was transfered to the device as well as "random" music to fill the remaining space.
However once I changed the content of the selected playlists and tried to synchronize the device again I got an over capacity warning since the selected music list was now larger than before.
The only way to properly get my iPod to sync again was to deselect the "Automatically fill free space with songs" option, sync (removing all the extra songs), then re-enable the auto fill option and sync again.
From a usability point of view this shouldn't be the expected behaviour. When the selected music set grows iTunes should randomly deselect music from the "auto fill" list on the iPod to allow the user to successfully sync their device.
Is this really the intended behaviour from Apple or is this a bug in iTunes?you can report bugs to Apple via this site.
JGG -
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Does "Automatically fill free space with songs" refill the iPhone regularly
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So when you choose "Automatically fill free space with songs" in Sync Music, does it refill the iPhone's music regularly, or do you need to uncheck, sync, and check again in order to keep the autofilled music from stagnating on the phone?Also, how does it decide what to add to the iPhone?
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