Automatically Assign to user based on email

Hi Guys
One of our IT managers would like to be able to have service requests automatically assigned to members of his team based on emails he sends.
At the moment we have an exchange connector set up that logs Service Requests for his team, and assigns it to the their support group. I'm trying to figure out the best way to further refine it to then assign it to a support person based on some criteria
within the email itself. The way i figure it, I'll need to to do it via Orchestrator.
I'm thinking something like:
Email generated Service Request triggers a runbook, that either pulls the email attachment out of the SR and then does (something) to resolve the AD User from the CC field and assigns it to that person. Then he can just CC the team member and it will assign
it. The hard bit is figuring out how to resolve an AD user from a field in a *.eml file.
or
He types the AD name of the user on say line 1 of the email, then orchestrator reads that line and looks up the AD user based on that. Seems easy enough but then he will need to make sure he uses either the absolutely correct spelling of their name, or type
their SAMAccountName out.
By email CC field is the more user friendly option but I have no idea if that's even possible.
Does anyone have any thoughts about how to go about this?
Cheers

OK so he has changed his request now after I spoke to him.
He now wants any emailed service request to be automatically assigned to the sender.
So basically I need to create a runbook to set the Assigned To user to be the same as the Affected User.
Sounded easy enough, but the "assigned to" field is not present in the orchestrator update object action. I think this is now a question for the Orchestrator forum so i'll mark this off and start a new thread there.
Thanks.

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