Rule Modeler - Automatic assignment Partner Function based on PC of IBASE

Hi Experts,
I have the following requirement. The IC Agent when receiving a call has to create a Service Ticket (Service Order). By creating the Service Ticket the responsible Service Partner has to be assigned to solve the service incident based on the Postal code of the IBase (Installed Base).
The following steps I have done:
1. I have created the Service-ID Z_RE_RULE_EXEC (Rule Invocation) with the following properties:
    CONTEXT               Context
    DEF_ROUTING    Default Routing
    LOG_LEVEL        Logging Level
    POLICY                Root Policy
2. Under Repository I have defined a new context: Z_TICKET_ASSIGMT with the following properties:
Context Properties: No Customizing
Authorization Groups: No Customizing
Attributes:
Name: ZPOST_CODE1_IB
Show Attribute: Flag marked
X Path Expression: /parts/currentIbase/ComponentAddress/POST_CODE1/text()
Fact Gathering Service: FG_IC_REF_OBJ
Attrib. Ext. Class: CL_CRM_ERMS_ATXT_TEXT_NCAT
Actions:
Action-ID: Z_PARTNER_ID
Show Action: Flag marked
Action Service ID: DD_AH_PARTNER_ID
Action Parameters:
Parameter-ID: PARTNER_ID
Display Mode: O
Inp Spt Class: CL_CRM_DD_F4_BP
Afterwards I created the Rule Policy: Z_PRUEBA2 with the condition that if the Postal Code of the IBase is 08030 or 08035
the Partner Function ID 56 has to be assigned to the Service Ticket. I have released the Rule Policy afterwards.
Into the standard Service Manager Profile SAP_ORDERROUTING I have added the created
Service-ID Z_RE_RULE_EXEC with the following properties:
CONTEXT:     Z_TICKET_ASSIGMT
LOG_LEVEL:     0
POLICY:     Z_PRUEBAS2
Now I want to test the rule policy by entering with the ROle SAP_CRM_UIU_IC_MANAGER (IC Manager) but I can not see any possibility to do that. So my questions is how I can test the rule policy Z_PRUEBAS2? Do I have to assign the Service Manager Profile to the IC Center Agent Role?
Best Regards
Oliver

Solution: Problem solved. Error was the name of the attribute. It has to be POST_CODE1_IB
and not ZPOST_CODE1_IB.

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Solution: Problem solved. Error was the name of the attribute. It has to be POST_CODE1_IB
and not ZPOST_CODE1_IB.

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Hi Debasri,
I am able to develop a code to add a partner
Check this:
*- Data
DATA: lt_partner TYPE crmt_partner_comt.
DATA: ls_partner TYPE crmt_partner_com.
DATA: lt_input_fields TYPE CRMT_INPUT_FIELD_TAB.
DATA: ls_input_fields LIKE LINE OF lt_input_fields.
DATA: ls_input_fields_names TYPE LINE OF CRMT_INPUT_FIELD_NAMES_TAB.
DATA: LV_Guid type CRMT_OBJECT_GUID.
DATA: LV_AddPartner type NOTES-UDATE.
DATA : lt_orderadm_h TYPE CRMT_ORDERADM_H_COMT,
 ls_orderadm_h like line of lt_orderadm_h,
 gt_obj_guids TYPE crmt_object_guid_tab.
 LV_Guid = '96CB40512AA2BD4C95EEE26BFD8E6187'.
 LV_AddPartner = '00000012'.
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ls_partner-ref_kind = 'A'.
ls_partner-kind_of_entry = 'C'.
ls_partner-no_type = 'BP'.
ls_partner-display_type = 'BP'.
ls_partner-ref_guid = LV_Guid.
ls_partner-ref_partner_fct = LV_AddPartner.
ls_partner-partner_fct = LV_AddPartner.
ls_partner-PARTNER_NO = '0000409993'.
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*- Input Fields info
* ls_input_fields-ref_handle = '1'.
ls_input_fields-ref_guid = LV_Guid.
ls_input_fields-ref_kind = 'A'.
ls_input_fields-objectname = 'PARTNER'.
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 INTO ls_input_fields-logical_key.
ls_input_fields_names-fieldname = 'PARTNER_FCT'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'NO_TYPE'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'DISPLAY_TYPE'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'PARTNER_NO'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'KIND_OF_ENTRY'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
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 EXPORTING
 IT_PARTNER = lt_partner
 CHANGING
 ct_orderadm_h = lt_orderadm_h
 CT_INPUT_FIELDS = lt_input_fields
 EXCEPTIONS
 ERROR_OCCURRED = 1
 DOCUMENT_LOCKED = 2
 NO_CHANGE_ALLOWED = 3
 NO_AUTHORITY = 4
 OTHERS = 5.
IF SY-SUBRC <> 0.
 Write 'Error!'.
ENDIF.
* Get guids
LOOP AT lt_orderadm_h INTO ls_orderadm_h.
 INSERT ls_orderadm_h-GUID INTO TABLE gt_obj_guids.
ENDLOOP.
CALL FUNCTION 'CRM_ORDER_SAVE'
 EXPORTING
 it_objects_to_save = gt_obj_guids
 EXCEPTIONS
 document_not_saved = 1.
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Regards,
Saumya

Assigning Partner Function to Ship to party.

Hiya
How could we assign a partner function[sales employee] to a ship to party and call it in an order...
Thanks

Hi Rajendra,
You fallow these steps this may help you to full fill your requirement.
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Hi All,
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Check this FM
WFMC_MESSAGES_SELECT
example
tables : nase.
constants: appl like nase-kappl value 'V2'.
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data:
msgs_1 like msg0 occurs 100 with header line.
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What method did you use?
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I am working on WEB UI CRM 5.0
I did all the necessary steps as describes at the blog:
[https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/c010e354-940b-2a10-28ad-fb63ec0c2744]
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points will be rewarded.
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Hey Tal,
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BSP application -->CRMM_ERM_RULES
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Regards
Raj
Do reward if helpful

Existing partner functions can be assigned to new partner det. procedure

Hi,
Can i assign the already existing partner functions(created by others) those already assigned to other partner determination procedure to new partner determinatin procedure?
If so whether it will cause any problem.
Please help me on this issue.
Thanks and Regards,
Venkat

Hi Venkat,
Yes you can assign already assigned Partner Function to your Partner Function.
It will not have any effect, niether on your Partner Determination procedure nor to the other Partner Determination procedure.
Reward if helpful.
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PAVAN

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I am using the same material & Plant for both manual PO & PR to PO.
Any idea what could be wrong .
I have maintained the settings for schema groups for vendor master & purchasing doc in the partner determination.
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Dkmurthy

Hi,
I have also an issue that seems similar to one you are discussing.
When we use ME59N and create a PO with ref. from a PR (created from a sales order), the message determination works well, it reads the condition set in MN04 (condition records for messages), and creates a message (with output type for EDI , medium: 6, and partner function LS: Logical system). Message is created and idoc is sent.
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Any input is wellcome.

Assign Partner number on Field (SAPLEKPA)WRF02K-GPARN

Hi experts
This program is on the Badi ME_PROCESS_PO_CUST in the PROCESS_HEADER method, but when the program return to Purchase Order, the value that I need don't appear on the field Partner number (SAPLEKPA)WRF02K-GPARN.
someone know how to send this value to PO Partner field ?
this is the correct code:
DATA: v_gparn(22),
gs_gparn TYPE wrf02k-gparn.
FIELD-SYMBOLS: <fs_gparn> TYPE ANY.
v_gparn = '(SAPLEKPA)WRF02K-GPARN'.
ASSIGN (v_gparn) TO <fs_gparn>.
if <fs_gparn> is assigned.
<fs_gparn> = it_ekpo-zzlifnr.
endif.
tks
Edited by: Flavio Ferreira on Dec 30, 2010 12:49 PM

Hi Surender
GTS alllows varous assignment at system and system group level
When you are transferring documents from more than one feeder systems to the GTS system, in that case this config allows u to reduce the data u maintain , you first create the system logic group which contains all the connected logical system to GTS system . This allowa u to assign the partner from different system in onshot.
If you have only one system feeding to GTS you can use the config Assign at system level.
BS Partner Role is the Partner function from feeder system, All the partner function which get transferred in your transaction data has to be assigned to GTS partner function.
If you want ot the automatic assignemt you can choose the option Automatically Transfer Partner Function which will assigen the allthe partner function from feeder system to corresponding function type of GTS.
Kind regards,
Sameer

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Hello Experts,
I am from EHS Module.. I am creatig Scenario for report Shipping.
In that I am creating Customer.
I am using Account Group: 0002 Goods Receipts
As per SAP Guide,
"If User created the customer in the account group 0002, the SR (MSDS Recipient) and WE ( Goods Receipient) functions will appear automatically in Customer Partner Function.
But when I am creating Customer in My system using account group 0002, those mentioned Customer Partner Funcition are not getting cretaed Automatically instaed SH ( GOods Receipt) is getting created.
Could you please guide me what setting I need to do in order to create Customer Partner Function SR (MSDS Recipient) and WE ( Goods Receipient) Automatically while creating Customer.
Thanking You
Regards
Amol

Hi,
IMG >>> SD >>> Basic functions >>> Partner determination
First you create partner determination procedure or copy from std. AG
Then double click on partner functions in procedure
Include your two partner functions in procedure and tick mark to mandatory (Also remove tick marks of other partner functions which u don't need)
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Assign partner functions in front of account group - 0002
Now double click on Account group - Function assignment
Assign account groups in front of your two partner function
Then create customer partner functions will come automatically
Kapil

Customer Master - Partner Function

Hi,
I have created customer by using T-code xd01 and maintained partner functions for the same. But now when am trying to change partner function through the t-code xd02 it is showing me error as "In table TPAER, the entry AG AG is missing"
i tried to maintain the key in VOPA but still not resolved. Can you please suggest.
Thanks
Ashwini

Hi,
Can you please explain briefly so based on that i can give the guidance
other wise follow the steps which is related to partner Determination procedure
Hi,
SPRO / Sales & Distribution / Basic Function / Partner Determination / Set up Partner Determination
in that path we have to maintain the partner Determination
1. Setup partner determination for Customer Master
2.Setup partner determination for Sales Document Header
3. Setup partner determination for Sales Document Items
4.Setup partner determination for Delivery
5. Setup partner determination for Billing Header
6. Setup partner determination for Billing Item
Each and every step we follow the five steps which i mentioned previous answer
Step 1: Define Partner Functions
Step 2: Assigning Partner Functions to Account Group.
Step 3: Define Partner Determination Procedure.
Step 4: Placing Partner Functions in Procedure.
Step 5: Assigning Procedure to Account Group.
based on your Requirements we have to do settings
Revert if you get any error
I hope your Clear
Regards,
Prasanna

Rule Modeler - Automatic assignment Partner Function based on PC of IBASE

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