Automatically populate email text upon entry of send email screen...

CRM 7
Within the Account/Activity screen a user can choose More->Send_email and an empty email form is displayed to be completed.
We want to default the content via an email template in some way. Email templates are used extensively within CRM (services/marketing etc) so I wondered if there is a standard transaction which allows for an email template to be set up for a certain configuration.
Failing that, I wondered if anyone had automatically populated the email text upon entry of the screen. We need to autopopulate it with some standard text and possibly a URL with references back to the Account/Activity.
Jason

Jason,
Yep I have done this before. You can either use a copy control BADI to generate the text template or use text copy determination.
The way this works is the following:
1) The activity is transaction type A
2) The e-mail is transaction type B
Setup copy control procedure with a custom routine from A->B. In your copy control routine, populate the parts of the e-mail transaction as needed.
The other option is to have a text element on the activity be generated when saving via the CRMV_EVENT framework. Then for the e-mail transaction you use a text determination procedure to read the created text over.
Take care,
Stephen

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