Awful service!! :@

this is a copy off the email i sent them on tuesday 16/9/14
This was my reply to the other half off sony i dont know if you got this one..its taking a week to get a reply again and im in ugrent help please
i was really quite impressed of the turn around with my phone after hearing alot off horror storys about your service but i was really impressed.
The back was abit annoying but didnt really bother me untill it started to get worse and then kind off made me feel that the whole thing was rushed. ive kept it away from water completely for my own reassurance due to this.
Another problem was when i sent my phone away it had a screen protector on and it came back without one on apart from the crappy one the engineers put on that are impossible to keep on due to the tags that stick out ,this also meant that it came back with a deep scratch not a normal grazed ,i have also seen videos off the dismantling off these phones and therefore know that the protective screen would never off had to been removed at all!?...i find this really hard to believe that i did this due to the screen protector i had on and came back without and with the phone only being 2 weeks old i was keeping it safe and new, ive had countless problems with sony since ive swapped from iphone , this actually discourages me from getting another sony phone next even though i like the look off it and its different..
When i first got my phone back with me not having the 2nd new phone no longer then two weeks was abit frustrated that i had the whole motherboard removed and replaced and not just given a new phone to keep your customer happy... and with the backing plate not attached properly how did this pass your quality control ? im sure it would off never been waterproof again..
Look forward to a reply.
Yours sincerely Jamie
I am really annoyed with sony know and wish i stayed with apple!! i know when they eventually say send it in , its gonna cost me loads...
would i still keep my warranty with sony if i go through insurance?

We are a user support forum meaning we are user/owners of devices like you but have stuck around to help others so we are unable to answer such questions and have no influence to be able to aquire the answer - You need to contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Similar Messages

Awful service at DisplayLink

Hi all,
I just wanted to point out the awful service that is going on at the DisplayLink forum. Ignoring the fact it is taking them an unreasonable amount of time to solve problems with their software and certain graphics cards/systems, they don't reply to people for weeks at a time (and it is a very quiet board compared to this).
An example is this thread:
http://www.displaylink.org/forum/showthread.php?t=2059
note particularly towards the end where they don't even acknowledge a user (hba) and their queries, but later mention them in another post, meaning that they had seen the issues, but not bothered to acknowledge them.
I hope Lenovo understands that this reflects on them, as by choosing to utilise such tools/businesses, it means that you are accepting their product and their business practise as acceptable.
Anyway that's my rant, I suggest you look into it so that you can see what is going on,
Cheers,
Aaron

A follow up on this from DisplayLink:
There were many issues in the thread that have been addressed by DisplayLink in new Windows 8 software releases. The problem quoted below was an issue for many users and we addressed it in 7.1 M1. However unfortunately it did not solve the issue for one user (hba). We tried to investigate this further but the issue appears to be very rare. There are a few more users with the issue that have posted within the last few weeks and we are using this feedback to get to the root cause.
In the meantime we have been working on other issues to try and improve the quality, stability and usability on Windows 8. As with any new OS, there are initial problems which cannot all be fixed immediately. However we are proactive at monitoring our forums and using this feedback to prioritise issues.
We even monitor this forum to gather end user issues, shown by this response :-)
Wim

Best advice for dealing with awful service?

Hey everyone!
So my roommate and I have a problem with att at least once a month, so much that they not only have to prorate our bill monthly but we have to have supervisors call us back for service follow ups (that often) and now we have the red light flashing once again for broadband1 so we've been trying EVERYTHING but of course to only be unsuccessful. Two questions....1) do we chalk it up to a faulty broadband1 cord and hope they come out and fix it (weve had several 'simple' issues like this that have required multiple att servicemen to come out who are absolutely clueless or (my favorite) 'don't have the right part' or 2) do we finally say forget it and just get rid of att altogether....talking to robots for 3 hours to resolve 'simple' issues is a service I don't think anyone should be paying $100+ for every month....were just absolutely frustrated with att and over paying so much for awful service and hopefully on a forum like this we can get advice from people who've had similar problems (and can't ever find any decent customer service) and if they have advice to switch to any other service providers that offer much better quality and service to customers...we'd seriously appreciate any advice towards a better solution. Thanks!

If you happen to have a 510/589 RG, IPv6 causes disconnects, rebooting and browsing problems.
Disable IPv6 in the RG's Gui. http://192.168.1.254/
Good luck

Beyond awful service

I am trying to converse with my dad but I keep getting dropped calls and now I can't even video call with him. Would I get better service if I PAY for it? Since MSN messenger was replaced by skype, the service has been positively awful Dropped calls all the time, freeze ups, just nasty. I'm thinking of looking for something else or going back to the good old standby - my land line. At least it's dependable.

Here is my BT Hub page - this is how it looks at the moment and the noise margin is very low, however at one point yesterday this would have looked entirely different with a low speed and a very high noise margin - all you are getting is a snapshot at the moment, which I do not think is going to be particularly helpful, because as I said, my problem is that my connection changes every couple of hours - an hour from now it could be down to less than 1 meg, and that's been the problem for a few months now. But sure, if you want to see how it is right now, then here it is.
Line state Connected
Connection time 0 days, 1:16:48
Downstream 8,791 Kbps
Upstream 1,087 Kbps
ADSL settingsVPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 3.0 dB / 6.0 dB
Line attenuation (Down/Up) 37.0 dB / 20.4 dB
Output power (Down/Up) 0.0 dBm / 13.0 dBm
Loss of Framing (Local) 11
Loss of Signal (Local) 1
Loss of Power (Local) 0
FEC Errors (Down/Up) 22187169 / 4294967264
CRC Errors (Down/Up) 26502 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 11
Results of BT speedtester:
Download speed 7.54
Upload Speed 0.92
Ping 40.63
As I said earlier, it would be fine if it stayed like this but it doesn't. The only reason I'm able to post this right now is that I have a good connection right now - I often have periods of several hours where I cannot connect to the internet at all.
I do not have one of those modern sockets, this flat was built in 1975 and I doubt that much has changed since then. I certainly do not have a test socket. No extensions, no phones, just ADSL filter and hub.

Awful Service in River Edge/Oradell NJ

My service with Verizon on the iPhone 4 has been so much worse than my AT&T iPhone 4 was I actually got so upset at all the dropped calls, lame signal and awful 3G service I launched my iPhone out the window of my house the other day in frustration. I literally cannot make a single **bleep** call that doesn't drop near or inside my house.
I have updated the PRL, I've even tried re-registering the phone and I've had tech support put a ticket in to have something checked on the towers. I have 4 or 5 bars easily almost all of the time when the phone is idle - if the phone is in a call it'll go all the way down to none and drop the call out.
This is happening with two different CDMA iPhones and I am literally/completely at my wits end.

Aside from your area possibly just not being the best VZW service area it's possible that you're having a variation of the issues some have posted about in other threads. You have the option of getting a network extender if the issue is mostly related to service in your home, but it's not free (unless you can talk VZW into providing you one for free). Otherwise, there might not be much that can be done. Have you contacted VZW about the issue to see if they can suggest anything?

Letter to the CEO of BT about awful service and sl...

Dear Mr Patterson
I am sorry to have to trouble you with this but according to a post on the internet you are the man to make things happen. In this digital age do you think that the service I am getting from your company, at a premium, is acceptable. Having been a BT customer for more than 30 years I do not think it is!!.
I do not currently have a contract with BT but I am also unable to take advantage of your special offers for broadband and phone packages. As I live in a rural location I am basically held hostage by BT and it’s bad service which has been ongoing for years.
I do not want anything but what I am paying for (in excess of £40.00 a month) and maybe an apology. I have spent countless hours going through the same blah blah nonsense from someone on your customer services team that promised the earth and never delivered a sausage!! I know you have only been in charge for a short time but I think you should be ashamed! Read all the forums and blogs and realise that you have deep rooted problems in your organisation that will not go away until you have seriously determined the real root cause of your customers dissatisfaction.
Today I spent hours on the phone going through the same routine to determine what the problem is. The eventual outcome was that the call center manger would call me back tomorrow! Why could he not speak to me today? Is he to busy? My broadband was running at 1.02Mbps after BT sent me a new modem, because of a previous problem, for free (thank you). After two weeks it once again deteriorated to nothing (see stats below)
If you do reply, which I do not expect anyway, could you tell me what download speed you get and how quickly you get a problem resolved (for free) when you have an issue? Also, please do not patronise me with how many satisfied customers you have as a percentage as it is the few , that have bad service, that will spread the word.
I await, in anticipation, your executive comment and decision and hopefully a resolution.
Download speed 0.14 Mbps
Upload speed 0.33 Mbps
Ping latecy 60.38
Watch this space for a reply....(yawn)

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

They killed my internet and gave awful service

Hello, not sure anyone can give any advice but has just had the most awful 4 days (so far and likey to go on)
The history.
Wednesday 30 July reported fault online about phone with no dial tone.
Thursday 31 received an email form BT saying they had tried to phone (why when the fault said the phone wasn’t working) and they would send an engineer by close of play on the 5 August.
Engineer rang at 17:00 on the 1 August to say he had fixed the fault, he had replaced the ports as they were faulty. He said that the fibre port will affect the broadband but it should reset itself in about an hour, if not report the fault and they can reset them remotely.
I left it 2 hours then reported the fault, I was told there was routine maintenance so the system would be off for 24 hours anyway from 10:00 that morning to 10:00 on Saturday. No one hadwarned me about this I explained that I had only lost internet access when the engineer fixed the fault, and the person was adamant that signal would be returned Saturday at 10:00 (I had also explained what the engineer had told me)
As I doubted this I rang the auto update line, this said there was a major fault in my area but this had been fixed, reboot and if no access raise a fault.
I rang again and was talked through the process of resetting both the modem and hub and told as I was not using my BT Hub they couldn’t say anymore, but would book a call back from second line support 9:40 – 10:40 the following day.
The call did not come
I rang the help line and gave up after and hour
I tried again for another hour
I tried again and got through after 45 minutes, I said about not receiving the call back (this was ignored) and i had to explain the problem, including what the engineer had said, we went round in circles going over everything everyone else had tried, and he also insisted I plug in my Asus router to confirm it was not a hardware issue, plus trying a different ethernet cable I had. I had stated several times that I had already tried this repeatedly, and the instructions the engineer had provided. His response was that the engineer was a phone engineer and not a broadband engineer so didn’t know what he was talking about.
At this point I gave up, told him to book an engineer, that I was at work all week, told him I was really unhappy that BT had caused the fault and now I would be without access for over a week, asked why an engineer couldn’t come out today or tomorrow and he said engineers don’t work weekends but next weekend was special. I asked to speak to a supervisor and he said one would call me back in 2 hours, I doubted this and asked for a manager to be told they don’t work weekends either.
Fed up I said just book the engineer for whenever you want, get your supervisor to ring me and also get the complaints department to ring me.
The supervisor rang back 3 hours later, no help what so ever, would not consider the advice from the engineer and kept repeating that the first appointment was Tuesday, the engineer would need access to my property (even though the fault is in the exchange) as he may need to replace the BT Hub which clearly is not the problem as my on router also has the same problem.
There is no broadband signal reaching the hub, the open reach modem has green across the board but the hub has a red broadband light and shows as "disconnected" when i access the web inteface.
have had this years ago and the engineer fixed it frm the exchange (supprise!!) I cant believe the exchange is empty all weekend.
I would swap provider but i cant look it up as no internet - lucky i have 4G on my phone
So frustrated!!!!!!

@ BlinkeredCat23
please remember you will still be using the same Openreach infrastructure and engineer just a different name on the bill
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Awful Service - what am I paying for?

Have the cuts becomes so bad that there is nobody left in Broadband Support? I have had a fault on my broadband for over a week now. I have called support I have joined the chat online for support and I emailed them> Despite all of this I have yet to get any form of response from BT.
This is pathetic, I pay for the business package to allow me support when I need it. I have cable broadband for contingency but that is not the point, I still expect to get BT broadband if I am paying for it.
SHOCK HORROR - someone from India just called me after my umpteenth attempt to phone support. He says they are very busy...he'll call me back in 10 minutes to deal with my fault.
If he is busy why is he calling me to make himself more busy??
Contact ends in January and I will be kicking BT into touch..my business is struggling as it is but if I ran things like BT run their support then I would be dead and buried.

What a **bleep** up!
The guy from India did call me back. We had the usual "power recycle" blurb and then eventually he got down his script and consented to perform a line test. I had to unplug the phone and he called me 20 minutes later on my mobile. You couldn't make the next bit up.."This is a business broadband account so I cannot help you!"
He then transferred me to Business and after yet another wait I spoke with someone in the UK called Paul. I had not even finished explaining my fault when I was cut off
I have always had problems with BT broadband but I was tied into a 2 year contract - something they are full aware of! My broadband is up and down more often than a fiddler's elbow.
The first fault was caused by poor installation. They drilled the hole through my wall so that water could run down the cable and into the back of the socket. It eventually corroded and they had to come out and fix it. I stressed to the engineer that I was not at fault and he agreed. I still had a bill for £190 though!!
Pathetic service...cannot wait to leave BT!

Awful service - want to leave BT

I have been experiencing problems with my BT phone line and broadband since November. This is still ongoing and even after continuous verbal commitment from call centre staff the problems have not been resolved and I am unable to get through to anyonto who has the power to cancel the service so I can go elsewhere. I would appreciate any advice as to how this may be resolved. The details follow...
In November 2012 we noticed a regular low pitch hum on the landline and slow broadband speeds (about 3Mbps on an Infinity service advertised as 10Mbps). I reported both faults on November 11th and was told that it would all be fixed in 3 business days.
The following Friday (no resolution) but a careless driver knocked down a local telegraph pole taking out our whole area. After I raised a fault of no landline, BT used some odd logic and decided to cancel the original case (I guess they figured there would be no noise on a dead line) and told me that the line would be back in 3 business days.
10 days later the line was back with the same noise and poor broadband speeds. I had to raise the original problem again and was told it would be 3 business days to fix again but was assured that this was a priority and would be addressed with full service restored.
By mid December I was still without any decent service and called to request for my contract to be cancelled. After 1 hour on the phone I was convinceat that an engineer would be sent and reslove all the problems before Christmas.
Eventually an Open Reach engineer came on 21st December and resolved the noisy line as a bad connection in the cabinet but told me he could not address the broadband issue as this was a landline callout not broadband. The call centre called me back to check everything was ok and I raised up that broadband swas still and issue. He booked and engineer for 2nd January.
This engineer arrived and told me it was a landline call (even though I was assured by the call centre that the new job had been logged as a broadband job) but thankfully he traced the data signal from the fibre cabinet to my street and found that, although my infinity modem could get a small signal, his test equipment failed to get a signal from 20 metres down the road. He told me that it would had to be retested by the broadband team as they had the power to pull new cables if necessary.
I had to raise another case with BT (on Jan 3rd) and they offered me an engineer for Jan 18th. Yesterday I saw that my service ticket had been cancelled and when I called up customer services they told me that the system automatically closes a ticket after 5 days of inactivity and that an engineer will not be coming on 18th.
Today I received a call from level 2 support who left a voicemail saying that they would be testing the line today and could I also do a speed test. When I arrived home this evening I have found that I now have no landline or broadband. When calling the call centre again tonight they tell me that they will raise a new ticket as a landline case and that because there is no landline the broadband call out will be cancelled. I said I wanted to cancel my contract and they told me that I would have to speak to someone in BT Options (150), but when I spoke to BT Options they were sympathetic but said that they could not cancel contract it would have to be done by the Indian call centres.
I am going crazy with this whole situation - surely a phone line and broadband should be the bread and butter for BT. Even the Openreach engineers told me that BT customers were treated as a lower priority to the competitors customers because they get heavily fined by the others and therefore make sure their service is at a higher level. I find it unbelievable that the company can run in such a manner.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Awful service from infinity installation engineer

We had our BT Infinity installation engineer visit today and are trully shocked and disgusted with the experience.
I was working so my wife took the day off work for the engineer visit.
The engineer was a SUB CONTRACTOR as we found out to our dismay. Not only was he obnoxious and downright rude to my wife throughout his rushed 40 minute visit he failed to do what he was supposed to be there for.
I got home from work to find ;
1. my wife so upset at how she'd been spoken to she was nearly in tears.
2. the television unit left in the middle of the living room with loose wires everywhere.
3. my BT vision not connected to the internet (on inspection the engineer hadnt even plugged it into my hub)
4. my BT infinity router setup right next to living room radiator a direct heat source! (refused to place it anywhere else, refused to discuss more appropiate locations as he 'didnt have the time for this'
5. no devices set up to our new connection and he would not even try as he 'wasnt good with computers' (despite BT clearly stating that the engineer will conect your main computer to the new connection)
I then had to sort the whole mess out myself, even though im charged £25 for the engineer who was supposed to do it all!
I have phoned BT customer services who promise me this has been 'escalated' as a complaint and someone will be in touch within 24 hours.

@Stilll40
'Do you recommend that I get in touch with BT to ask if I will be sent an "independant contractor" or a BT engineer?'
BT won't know if its a Contractor who is sent. Also it won't be a BT Engineer as they don't install FTTC/P services. It will either be an Openreach Engineer or someone from Kellys Communications or MJ Quinns.
Jobs aren't issued to Engineers until the morning of the appointment day so the only way to know if it is someone from Kellys, MJ Quinns or Openreach is to wait for them to arrive at your house.
Thing you have to remember about MJ Quinns and Kellys is their Engineers get paid per job they do, not a salary. Therefore they don't have time to go running 20 to 30 metre data extension cables round your house. Usually with them you either have it at the current NTE location or lump it.

BT INFINITY - AWFUL SERVICE

I have had BT Infinity for a few weeks now and after the first few days the speed settled at around 50Mb/s.
However thers is no point having a fast broadband service if every weekend and most evenings I have to re-set the router/Hhub. Not once but so far today - Saturday - 11 times...
Tried the online trouble shooting, entered my phone number and its still checking (40 minutes so far) my details.
Honestly a slower consistent connection is far better AND MUCH CHEAPER, . Why BT do your advertising claim what you fail to provide. So disappointed and probably nothing I can do about it.
AHAHAHAHAHAAH YOU KNOW I HAD TO RESET AGAIN BEFORE I COULD POST THIS!!!!!!!!!

resetting the Openreach white modem is the worse thing you can do it will cause the DLM to see your line as unstable and keep reducing your speed until it sees a stable connection you now need to leave it alone for at least 2 week so a stable connection is seen then your speed should start to increase again
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

AWFUL SERVICE, TERRIBLE SUPERVISORS,...JUST DISGUSTED

I cannot believe ATT has become such a horrible company, where customers are treated with no respect and representatives have the attitude as "I am doing you a favor, if you like it good, if you don't, ....leave" I have been dealing with a mess in my account since December 2014 when ATT decided to change the billing cycle without previous notice nor approval from me. They have been desconnecting and reconnecting my service, making me responsible for all fees and adding so much that even though I have the most ridiculously basic package, I am paying almost $300 every month. I opened a case for all this mess to be reviewed and solved, but I was just informed my service won't be reintalled until I pay what they "decided" was my monthly bill. I explained numerous times I need the revision to be done in order to determine my "real balance", offering to pay half until the case is closed, but the only option given was "pay or pay" So disgusted, so frustruated, so disappointed that I hope ATT receives so many complaints that they are forced to reevaluate their company values.

See if ATT customer Care can get this mess fixed. Contact ATT Customer Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your myriad of problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done and gone above and beyond for me.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Awful service from BT. But it isn't their fault! R...

I have had poor service since moving to this house back in October, finally today I got the news I didnt want to hear, the BB is bad, BT are sorry but it isnt their fault and they are not obliged to do anything about it, as per the terms and conditions in my contract.
Aluminium cables from the cabinet to my house cause loss of BB and only 500kbps when it is working... BT said: "Due to its very nature, aluminium lines are more susceptible to interference than copper lines, which in turn can cause broadband problems. For this reason we are unable to assist with the broadband issues further unfortunately."
I asked for a reduction in price as I pay for option 3 up to 8Mbps. BT said "I am unable to offer a reduction in price, as under our Terms of Agreement we “aim to provide a continuous, high-quality service but we do not guarantee either the quality of the service or that the service will be available at all times”.
So there you have it, BT do not and will not promise any kind of service and furthermore if you find the service you are getting to be of unacceptable quality as clearly mine is, then thats OK becasue BT dont promise any kind of quality either.
You can't make that kind of rubbish up. Straight from the horses mouth, BT insist I pay them for a service thay cannot deliver as they never promised to deliver it in the first place. I'm gonna send this to The Sun, I hope they print it.

Yes I am rural BT is the only option, I can take many other ISP's but the reality is they will all use BT's old, tired aluminium telephone cables to get to me. BT mailed me and said that my situation will improve when they role out FTTC. I mailed back and asked if they will replace the aluminium from cabinet to me as fibre to the exchange will make zip difference to me unless they do. They didnt reply. The UK is certainly very behind the rest of Europe, I worked mostly in Europe and the Middle East for the past 16 years or so. I came home last year then moved house to the country. Its here I see the difference most. In my old place in the town I was getting around 2mbps. That is poor. No other word for it. But now I get 500kbps and that is just 3rd world rubbish, it is nothing short of embarrassing. Infact I have had faster internet connections in the Middle East.
BT in its current form simply has to go. It cant, wont and doesn't achieve, even their contracts are written in such a way that encourages them not to try. They should be forced to sell off the lines IMHO, all of them. If nothing else it would make me happy to see the back of such a slow, lumbering, dinasour of a utility that takes complacency to new levels and has re-written the "how to be bad at customer service" book. At least in my case.

Moving home - awful service

I am writing this because I am in disbelief - a month to move our phone and broadband line. This is unbelievable. All other utility services have either been easy to switch the names to continue instant service or can move it over in a few days. BT is a MONTH. This is the most ridiculous thing I have seen or heard. A Month!!!!!! I have been with BT as a customer for the 6 years I have lived in my home and my parents had always used them but no more. We are being forced to change supplier because I can not wait a month to have Internet at home. I am in disbelief and shock. Bye BT.

Hi,
Sorry to hear that your having trouble moving your Broadband and Phone services to another home.
The services may need to be activated in the exchange, this is done by Openreach and not BT Retail (your ISP/service provider)
If you would like to contact the forum moderators they can have a look into this.
To contact the forum moderators please click here
The moderators are a UK Based BT Team. It can take upto 3 working days to get a reply but you will be emailed a automated reference number in which you can use to track progress.
Cheers,
James
jac_95 | BT.com Help Site | BT Service Status
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Absolutely awful service...

I always used to recommend MSI GPUs to people because well built, cool and the quietest running cards i've used. That's stayed true for many years.
This has now changed because of the service when something goes wrong.
RMA'd my GTX 560Ti Twin Frozr II OC in July. It took over a month to return to the store (as MSI apparently wont directly RMA with the end user if you can do it via place of purchase) and I received a very shabby, I assume refurbished card and when i say shabby I mean marks, dents etc on the heatsink parts, scuffs, scratches where my original card was literally in perfect physical condition. Well OK, nothing I can do about that so take it home, plug it in and...a minute after windows boots system completely locks up. Try it several times using different power cables and sockets on the PSU and it's the same, take it back to the shop where they test it and straight away locks the system up.
Off to RMA it goes again and this was on August 21st.
Still not heard back on the card.
So yeah, 2 months without my primary GPU, 1st replacement was very shabby and didnt work at all and havent heard anything since. Really disappointed with MSI as the products themselves are superb...but only as long as they are working.
I'd find it hard to recommend a product to somebody when i know the support isn't there when something goes wrong.

Considering it's an MSI card with an MSI warranty that MSI increased to 3 years and the store sent it back to the supplier I'd have expected better.
And as far as I know in the UK products are covered by a manufacturer warranty, if it was up to the seller there is no way they'd deal witha (nearly) 3 year old card, the only reason they did was because of the manufacturer warranty.

Awful service!! :@

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