Letter to the CEO of BT about awful service and sl...
Dear Mr Patterson
I am sorry to have to trouble you with this but according to a post on the internet you are the man to make things happen. In this digital age do you think that the service I am getting from your company, at a premium, is acceptable. Having been a BT customer for more than 30 years I do not think it is!!.
I do not currently have a contract with BT but I am also unable to take advantage of your special offers for broadband and phone packages. As I live in a rural location I am basically held hostage by BT and it’s bad service which has been ongoing for years.
I do not want anything but what I am paying for (in excess of £40.00 a month) and maybe an apology. I have spent countless hours going through the same blah blah nonsense from someone on your customer services team that promised the earth and never delivered a sausage!! I know you have only been in charge for a short time but I think you should be ashamed! Read all the forums and blogs and realise that you have deep rooted problems in your organisation that will not go away until you have seriously determined the real root cause of your customers dissatisfaction.
Today I spent hours on the phone going through the same routine to determine what the problem is. The eventual outcome was that the call center manger would call me back tomorrow! Why could he not speak to me today? Is he to busy? My broadband was running at 1.02Mbps after BT sent me a new modem, because of a previous problem, for free (thank you). After two weeks it once again deteriorated to nothing (see stats below)
If you do reply, which I do not expect anyway, could you tell me what download speed you get and how quickly you get a problem resolved (for free) when you have an issue? Also, please do not patronise me with how many satisfied customers you have as a percentage as it is the few , that have bad service, that will spread the word.
I await, in anticipation, your executive comment and decision and hopefully a resolution.
Download speed 0.14 Mbps
Upload speed 0.33 Mbps
Ping latecy 60.38
Watch this space for a reply....(yawn)
Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
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{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
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