B2C shop administration

Hi,
I want to activate loyalty management in B2C shop administration.
Where can I find B2C shop administration, is it in spro ? or anywhere else ?
Regards
Barry

CRM Loyalty requires software component CRMLOY in the CRM server (ABAP stack)
B2C application has to be deployed with rest of the CRM Java applications in NW J2EE server (Java stack)
Ask your Basis team, for all of the above.
You have to turn the feature on in B2C web application, XCM administration.
In the Web shop, (B2C)
1. Consumers can opt to sign-up in the Loyalty program during consumer registration
2. With in the web shop, the registered consumers can see the available campaigns and also transactions (orders0 they have made with those campaign ids. Loyalty program --> My Transactions and * Loyalty Program --> My campaigns*
3. The consumers can Redeem Points
4. They can also Buy points
The same has been posted@ Re: Loyalty Management in Web Channel

Similar Messages

Discounts types in B2C shop

Hello Experts
I am working on CRM 7.0
I have maintained discounts for materials in the backend system (ECC).
They have been downloaded to CRM. When creating Order in B2C shop, I am not able to see the Discount condition type
in the B2C shop. The discounts are getting calculated and added to the total, but not visible.
Is this the standard behaviour in the B2C shop. Or I am missing something here. If I need to display the discounts in the webshop what needs to be done.
Awaiting for your valuable suggestions.
Thanks
Sastri

Standard behavior.
Displaying any additional condition type is a custom effort.

Adressing a B2B/B2C shop and template question

Hi all!
I've created a Internet Sales B2B/B2C shop but I can't get the URL to work properly. My scenario is called TESTSHOP
http://myhost:50100/b2b_b2c/b2b_b2c/init.do, but it doesn't work!
What is the correct URL/adress to use?
Where do I find the template?
I'm looking in the folder
M:\usr\sap\PC1\DVEBMGS01\j2ee\cluster\server0\apps\sap.com
but I can't find the specific templates for this scenario
rollo

more info
Found this in the dev_jrfc.trc file
Error file opened at 20061012 190124 Central European Summer Time Rel 6.45.9 (2006-06-21) [700.75]
Error> occured >Thu Oct 12 19:01:24,507<
RfcException:
 message: 'tphost' missing
 Return code: RFC_INVALID_PARAMETER(19)
 error group: 101
 key: RFC_ERROR_PROGRAM
tphost, could that be the tphost in web.xml?!
This is the added parameters in the web.xml file
 <context-param>
 <param-name>useDynConnParam.ims.catalog.isa.sapmarkets.com</param-name>
 <param-value>false</param-value>
 <description>according to Best Practices C71 page 32</description>
 </context-param>
 <context-param>
 <param-name>gwhost.ims.catalog.isa.sapmarkets.com</param-name>
 <param-value>10.10.251.1</param-value>
 <description>according to Best Practices C71 page 32</description>
 </context-param>
 <context-param>
 <param-name>gwserv.ims.catalog.isa.sapmarkets.com</param-name>
 <param-value>10.10.254.1</param-value>
 <description>according to Best Practices C71 page 32</description>
 </context-param>
 <context-param>
 <param-name>tphost.ims.catalog.isa.sapmarkets.com</param-name>
 <param-value>10.10.251.1</param-value>
 <description>according to Best Practices C71 page 32</description>
 </context-param>
 <context-param>
 <param-name>tpname.ims.catalog.isa.sapmarkets.com</param-name>
 <param-value>TEXRfcServer.exe -r</param-value>
 <description>according to Best Practices C71 page 32</description>
 </context-param>
Is the error here in the web.xml file?
rollo

ISA - Shop Administration

Hi all
I am using ISA with CRM 4.0 and I am encountering some problems while trying to get logged into the shops I have created. I am working on a B2C scenario and when I try to get logged into my shops (http://<host>:<port>/b2c/b2c/init.do) I receive a system runtime error, and the page is not loaded.
I have been looking up at the administration pages
(http://<host>:<port>/b2c/admin/showcaches.jsp) and I have found that Shoplist shows an inactive status.
I believe this could be the source of my error, but the fact is that I am not able to change this status value. Anyway, I am not sure that this would solve my problem.
Your ideas, suggestions, advices would be really appreciated.
Regards,
Pablo

Hi,
I have configured in XCM my own webshop..and assigned that component to my customer application...
Is there any one more thing to do?

Basic LOC is not working in B2C shop where as area level LOC is working.

Hello Experts,
We are on CRM 2007 (6.0) B2C Implementation. The Requirement is to have a search on certain attributes which were maintained in basic list of characteristics in product catalog header level. The same attributes are appearing at item level where as it is not allowing us to maintain values for these attributes.
We could able to maintain values for area level loc attributes and LOC at catalog area level is also working fine in the web shop .
Could you throw some light on this.
Regards,
Vasu.

Hello Vasu,
Since no products can be maintained at header level basic list of characteristics cannot work. if you maintain products at any subarea level you can have area level LOC.
Regards,
Jeevan

Minimum order quantity in B2C Shop?

Hi Expects,
We are in CRM 7.0 and ECC.
Is there anyway i can set minimum order quantity in B2C web shop ordering process?Is this standard functionality?
But in GUI while creating order i am getting warning stating that minimum order quantity is not met, same not in web shop.It could be appreciated if any one can suggest on the same.
Thanks and Regards,
Jeevan

Hi Jeevana,
Below is the code for action and backend object.You can rewrite these as per your requirement and design the business objects accordingly.
Action Class
public class Z_get_prodInfoAction extends BaseAction {
 public ActionForward doPerform(
 ActionMapping mapping,
 ActionForm actionForm,
 HttpServletRequest request,
 HttpServletResponse response)
 throws IOException, ServletException {
 UserSessionData userSessionData =
 UserSessionData.getUserSessionData(request.getSession());
 BusinessObjectManager isaBOM =
 (BusinessObjectManager) userSessionData.getBOM(
 BusinessObjectManager.ISACORE_BOM);
 User user = (User) isaBOM.getUser();
 Shop shop = (Shop) isaBOM.getShop();
 String distrChannel = shop.getDistributionChannel();
 String sod = shop.getSalesOrganisation();
 WebCatItem webCatItem =
 (WebCatItem) request.getAttribute(
 com.sap.isa.catalog.actions.ActionConstants.RA_WEBCATITEM);
 String prod_id = webCatItem.getProduct();
 Z_CustomBusinessObjectManager customBOM =
 (Z_CustomBusinessObjectManager) userSessionData.getBOM(
 Z_CustomBusinessObjectManager.CUSTOM_BOM);
 Z_prodInfoValue z_prodinfo =
 customBOM.getZ_prodInfobo().getProdInfo(
 Zeropadding.productInfoNoPadding(prod_id),
 sod,
 distrChannel);
 request.setAttribute("Z_PROD_INFO", z_prodinfo);
 return mapping.findForward("success");
Backend Object
public class Z_prodInfoCRM
 extends BackendBusinessObjectBaseSAP
 implements Z_prodInfo {
 private static IsaLocation log =
 IsaLocation.getInstance(Z_prodInfoCRM.class.getName());
 public Z_prodInfoValue getProdInfo(
 String i_product_id,
 String i_sales_org,
 String i_dist_channel) {
 JCoConnection con = null;
 Z_prodInfoValue zprodinfo = new Z_prodInfoValue();
 try {
 if (log.isDebugEnabled()) {
 log.debug("Input Parameter for ProdInfo");
 log.debug("product ID: " + i_product_id);
 log.debug("Sales Org ID: " + i_sales_org);
 log.debug("Dist Channel: " + i_dist_channel);
 con = getDefaultJCoConnection();
 JCO.Function func = con.getJCoFunction("Z_GET_PRODINFO");
 func.getImportParameterList().setValue(
 i_product_id,
 "I_PRODUCT_ID");
 func.getImportParameterList().setValue(i_sales_org, "I_SALES_ORG");
 func.getImportParameterList().setValue(
 i_dist_channel,
 "I_DIST_CHANNEL");
 con.execute(func);
 JCO.ParameterList prodInfoExpParameterList =
 func.getExportParameterList();
 JCO.ParameterList uomTableList = func.getTableParameterList();
 zprodinfo = new Z_prodInfoValue();
 zprodinfo.setMinOrderQty(
 (String) prodInfoExpParameterList.getValue("E_AUMNG"));
 zprodinfo.setMinDelvrQty(
 (String) prodInfoExpParameterList.getValue("E_LFMNG"));
 zprodinfo.setImpactOrdrAmt(
 (String) prodInfoExpParameterList.getValue("E_ZZIOA"));
 zprodinfo.setOldMaterialNo(
 (String) prodInfoExpParameterList.getValue("E_ZZOLDNR"));
 zprodinfo.setBaseUOM1(
 (String) prodInfoExpParameterList.getValue("E_UNIT1"));
 zprodinfo.setBaseUOM2(
 (String) prodInfoExpParameterList.getValue("E_UNIT2"));
 zprodinfo.setNetWeight(
 (String) prodInfoExpParameterList.getValue("E_NTGEW"));
 zprodinfo.setWeightUnit(
 (String) prodInfoExpParameterList.getValue("E_GEWEI"));
 zprodinfo.setShippingLeadTime(
 (String) prodInfoExpParameterList.getValue("E_WZEIT"));
 zprodinfo.setItemCategoryGroup(
 (String) prodInfoExpParameterList.getValue("E_MTPOS"));
 zprodinfo.setRoundingProfile(
 (String) prodInfoExpParameterList.getValue("E_RDPRF"));
 zprodinfo.setRoundingProfileValue(
 (String) prodInfoExpParameterList.getValue("E_VORMG"));
 log.debug("TESTING");
 JCO.Table t_unitOfMeasure =
 uomTableList.getTable("T_UNITOFMEASURE");
 log.debug(
 "Number of Rows in table: " + t_unitOfMeasure.getNumRows());
 ArrayList z_unitOfMeasureList = new ArrayList();
 for (int i = 0; i < t_unitOfMeasure.getNumRows(); i++) {
 Z_prodInforUOM z_ProdInforUOM = new Z_prodInforUOM();
 log.debug(
 "UNIT : "
 + (String) t_unitOfMeasure.getField("UNIT").getValue());
 z_ProdInforUOM.setUnit(
 (String) t_unitOfMeasure.getField("UNIT").getValue());
 log.debug(
 "NUMERATOR : "
 + String.valueOf(
 t_unitOfMeasure.getField("NUMERATOR").getValue()));
 z_ProdInforUOM.setNumerator(
 String.valueOf(
 t_unitOfMeasure.getField("NUMERATOR").getValue()));
 log.debug(
 "DENOMINATOR : "
 + String.valueOf(
 t_unitOfMeasure
 .getField("DENOMINATOR")
 .getValue()));
 z_ProdInforUOM.setDenominator(
 String.valueOf(
 t_unitOfMeasure.getField("DENOMINATOR").getValue()));
 z_unitOfMeasureList.add(z_ProdInforUOM);
 t_unitOfMeasure.nextRow();
 zprodinfo.setZ_UOMList(z_unitOfMeasureList);
 } catch (Exception ex) {
 // log.error(ex);
 log.debug(ex);
 } finally {
 con.close();
 return zprodinfo;
 public void connectionEvent(JCoConnectionEvent event) {
Regards,
Arshi

TeaLeaf for ISA B2C shop version 4.0

Hello,
i have installed the TeaLeaf software with the MS SQL Server Portal feature and i have connected my b2c sites with the tealeaf server. I can see from the tealeaf server, the tealeaf socket status and the activity when i navigate in my ISA b2c sites which are hosted in a number of servers.
For the Tealeaf web administration i choose <<All Active Sessions>> http://myserver:19000/STCSessionList
but although a lot of people (with different IP addresses) access my b2c site at the same time, in the <<All Active Sessions>> web administration i see only 1 session and only the hits are increasing!
If i check the SessionInfo link from Tealeaf web administration http://myserver:19000/STCSessionList i see that all the TLTSID and TLTUID=00000000000000000000000000
My conclusion is that tealeaf only records the hits and not the Sessions and the Users. Why??????
Check the following SessionInfo xml :
Best Regards,
Thanassis

---

CRM B2C Shop : How to add multiple delivery addresses ?

Hi
We have a requirement add multiple delivery addreses to the Web shop user. The default process adds an address when registering. This works. We need to add additional delivery addresses. I have tried the following code, but it doesn't work:
             User user = null;
          Address address = null;
          user = bom.createUser();
          user.clearMessages();
          BusinessPartnerManager buPaMa = bom.getBUPAManager();
          address = new AddressFormular(requestParser).getAddress();
          BusinessPartner partner = buPaMa.createBusinessPartner(user.getBusinessPartner(), null, address);
          SoldTo soldTo = new SoldTo();
          if(!buPaMa.addPartnerFunction(partner,soldTo))
               String error = buPaMa.getMessageList().toString();
Any suggestions?

Hi
Thanks for the info. I realise the code I added will not do what I want. My requirement is NOT to add a delivery(ship-to) address to the order, but to list, add, remove delivery addresses of the users profile from CRM. Our CRM consultant directed me in the right direction. The standard CRM bapi's to handle BP addreses are:
BAPI_BUPA_ADDRESSES_GET
BAPI_BUPA_ADDRESS_ADD
BAPI_BUPA_ADDRESS_CHANGE
BAPI_BUPA_ADDRESS_GETDETAIL
BAPI_BUPA_ADDRESS_REMOVE
I searched the CRM Shop standard Java code and these bapi's are not called. We will have to write custom Java to implement these bapi calls.
Thanks,
Chris

Error while opening the B2C Web Shop

Hi All,
Our Basis team has installed the JAVA Stack for CRM 7.0 EHP1. We can successfully open the XCM page for the web shop using the following URL: http://host:port/b2c/admin/xcm/init.do.
We get a SAP E-Commerce Error page when we try to launch the B2C Web Shop using the following URL:
http://host:port/b2c/b2c/init.do. The following error messages are shown along with a "Log On" button:
An application error occurred
A serious system error has occurred
The shoplist read from buffer is empty
Contact the administrator
Log on
I have created the Internet B2C Users& specific roles and also done the XCM Configurations (New customer configuration, General Settings & JCO Component created). Restarted the Java Application. However we still get the same error page while launching the web shop. Please help us to rectify this error.
Also I get a blank-white page when I try to open this URL for maintaining a B2C Shop: http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=Z_MY_SCENARIO
I can successfully open the URL for SHOPADMIN XCM: http://host:port/shopadmin/admin/xcm/init.do
Please help us to resolve the issue. How can we maintain the SHOP? Have we missed some configurations?
Thanks !

I am not able to open the shopadmin URL for defining a new B2C web shop. This URL does not work : http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=ZMY_SCENARIO. I just get a white blank page.
I can open the XCM for shopadmin using teh URL: http://host:port/shopadmin/admin/xcm/init.do.
Thanks.

PDF document in B2C Web shop

Hello Experts,
I am trying to set up a B2C shop in CRM 2007 (sp02).
I have set up a product catalog and maintained a PDF document in the HEADER AREADocuments TabBDS_PDF folder.
I replicated the same to TREX(having IIS installed on the same machine). I could find the index and the document in TREX and on IIS.
I am unable to see the same in the web shop.
Did I miss some thing ? Do I need to do any other settings in XCM or in JSP?
Thanks in advance
Regards
Aravind

HI Sateesh,
Thanks you for your response, Iu2019d like to mention that I am from functional background and hence would like further help in this issue.
I could find the Product DetailsB2C.jsp at location: ..\DVEBMGS00\j2ee\cluster\server0\apps\sap.com\crm~b2c\servlet_jsp\b2c\root\catalog
I found the following code from the JSP page which I thought is relevant from your suggestion. (EX:item.getAttribute("DOC_PC_CRM_PDF"))
 <%-- image --%>
 <% pageContext.setAttribute("item", currentItem); %>
 <isa:ifImageAvailable name="item">
 <div class="b2c-prd-img">
 <img src="<isa:imageAttribute guids="DOC_PC_CRM_IMAGE,DOC_P_CRM_IMAGE" name="item" />"
 alt="<%= JspUtil.encodeHtml(currentItem.getDescription())%>" />
 </div>
 </isa:ifImageAvailable>
Could you please elaborate/ specify the changes that I need to make in this code?
My objective is to dispaly a PDF about the product in the web shop.
Thanks In Advance
Aravind

Second B2C Web Shop

Hello,
My Project currently has B2B and B2C running. Our business group would like to have a second B2C shop for special customers to use. This second B2C site would have a different catalog from the primary B2C site, but all the other functionality would remain the same. I am new to the configuration side of things, and am not sure how to accomplish this.
Can someone recommend the proper approach to accomplish this, and possibly the documentation to accomplish this?
Thanks!

I am just making it clear what Ashok has already told you to do.
You can actually define a new shop to achieve this. Shop takes the Product catalog and catalog variant as inputs and these two inputs in the shop define which product catalog is displayed in the B2C application. There is no need for another copy of this application at all.
Each shop has its own shop id. This shop id has to be passed as an URL parameter to the B2C application.
http://<server>:<port>/myb2c/init.do?shop=NEWSHOP

Deploy Internet Sales B2B/B2C Web- Application for CRM 5.0

Dear all,
We upgraded to CRM 5.0. Because of the CRM 5.0, we had to use the SAP Developerstudio (Eclipse) and the new J2EE Engine.
I deployed the B2C shop application, but i get a confusing error message, if i try to visit the login page.
Error [javax.servlet.ServletException: Initialization of Extended Configuration Management failed.
Could not initialize XCM configuration in Database.
Check if you have deployed the Software Component 'SAP JAVA DATA DICTIONARY 5.0'].
Exception id: [0013CE89C2FB00750000005700005870000429479003B101]
If i try to access the admin page ".../b2c/admin", i get a page without the menu entries. No XCM Link, No Version info, and so on. If i try to access the XCM manuelly "...b2c/admin/xcm/init.do", then a get again the error above.
Someone can help, where i can find the "SAP JAVA DATA DICTIONARY" and what i have to do for the deployment?
Thanks for your time!

Hi Andreas,
I am also facing the same error which you have already resolved.
I have deployed CRM 5.0 ICSS B2B custom application using NWDS.if i visit the login page ,i am getting the following error.
Application error occurred during request processing.
Details: Error [javax.servlet.ServletException: Initialization of Extended Configuration Management failed.
Could not initialize XCM configuration in Database.
Check if you have deployed the Software Component 'SAP JAVA DATA DICTIONARY 5.0'].
Exception id: [0014C265B0070068000000B6000019D90004311C9338F0A5]
if i try to access the admin page icss_b2b_custom/admin ,i get the page without the menu entries.i i access the link manually again the same error.
you have suggested the following packages to deploy
JAVADDIC
SAPJAVA
SAPWEB
SAPAPP
CRMJAVA
CRMWEB
CRMAPP
i visited the following link
My Company's Application Components>SAP CRM>SAP CRM 5.0> Entry by Component>CRM Java
 ADOBE DOCUMENT SERVICES 7.00
 APACHE JAKARTA STRUTS 1.1
 BI META MODEL REPOSITORY 7.00
 BI UDI 7.00
 CRM IPC MOBILE 5.0
 CRM JAVA APPLICATIONS 5.0
 CRM JAVA COMPONENTS 5.0
 CRM JAVA WEB COMPONENTS 5.0
 DI BUILD TOOL 7.00
 J2EE ENGINE BASE TABLES 7.00
 J2EE ENGINE CORE TOOLS 7.00
 JAVA LOG VIEWER 7.00
 JAVA SP MANAGER 7.00
 LIFECYCLE MGMT TOOLS 7.00
 SAP CAF 7.00
 SAP CAF-UM 7.00
 SAP IGS 7.00
 SAP J2EE ENGINE 7.00
 SAP J2EE ENGINE CORE 7.00
 SAP JAVA DATA DICTIONARY 5.0
 SAP JAVA TECH SERVICES 7.00
 SAP KERNEL 7.00 32-BIT UNICODE
 SAP KERNEL 7.00 64-BIT UNICODE
 SAP SHARED JAVA APPLIC. 5.0
 SAP SHARED JAVA COMPONENTS 5.0
 SAP SHARED WEB COMPONENTS 5.0
 SAP SOFTW. DELIV. MANAGER 7.00
 SAP STARTUP FRAMEWORK 7.00
 SAP TECH S 7.00 OFFLINE
 SAP VIRUS SCAN INTERFACE 7.00
 SAP_IKS_7.00
 TEALEAF 4.5
 UME ADMINISTRATION 7.00
in the above components which i need to download and deploy.i found the following system infor on my server.
Software Components 
Vendor Name Version
sap.com SAP-JEECOR 7.00 SP11
sap.com CORE-TOOLS 7.00 SP11
sap.com SAP_JTECHF 7.00 SP11
sap.com BASETABLES 7.00 SP11
sap.com JLOGVIEW 7.00 SP11
sap.com SAP-JEE 7.00 SP11
sap.com SAP-SHRAPP 5.0 SP8
sap.com LM-TOOLS 7.00 SP11
sap.com JSPM 7.00 SP11
sap.com ADSSAP 7.00 SP11
sap.com CAF-UM 7.00 SP11
sap.com KM-KW_JIKS 7.00 SP11
sap.com UMEADMIN 7.00 SP11
sap.com BI_MMR 7.00 SP11
sap.com SAP_JTECHS 7.00 SP11
sap.com BI_UDI 7.00 SP11
sap.com CAF 7.00 SP11
sap.com KMC-COLL 7.00 SP11
sap.com EP-WDC 7.00 SP11
sap.com EPBC2 7.00 SP11
sap.com KMC-BC 7.00 SP11
sap.com KMC-CM 7.00 SP11
sap.com LM-PORTAL 7.00 SP11
sap.com RTC-STREAM 7.00 SP11
sap.com SAP-EU 7.00 SP11
sap.com CAF-KM 7.00 SP11
sap.com VCFLEX 7.00 SP11
sap.com EPBC 7.00 SP11
sap.com VCFRAMEWORK 7.00 SP11
sap.com VCBASE 7.00 SP11
sap.com VCKITGP 7.00 SP11
sap.com SAP-CRMJAV 5.0 SP8 
sap.com SAP-CRMWEB 5.0 SP8 
sap.com SAP-IPCMSA 5.0 SP8
sap.com SAP-SHRJAV 5.0 SP8
sap.com SAP-SHRWEB 5.0 SP8
sap.com SAP-CRMAPP 5.0 SP8 
sap.com SAP-CRMDIC 5.0 SP8 
sap.com VCKITXX 7.00 SP11
sap.com NET-PDK 7.00 SP11
sap.com RTC 7.00 SP11
sap.com BP_CRM50 5.0.0 SP0
sap.com DI_CMS 7.00 SP11
sap.com DI_CBS 7.00 SP11
sap.com WDEXTENSIONS 7.00 SP11
sap.com DI_DTR 7.00 SP11
sap.com UWLJWF 7.00 SP11
sap.com EP-PSERV 7.00 SP11
as per the above system info ,did you feel java data dictionary installed.
Please help me to resolve the above problem urgently.
Thanks
Suresh

Web shop LWC Chat and Interaction Center integration

Hello All,
As I know, Live Web Collaboration in SAP E-Commerce for mySAP CRM (B2B, B2C Shops, and Internet Customer Self-Service) supports chat in CRM Interaction Centre WebClient, so that customer requests for assistance via chat are forwarded directly to the IC WebClient.
I had maintain LWC component in B2B Web Shop and LWC application for Agents, so chat between Consumer and Agent work fine. Also I maintain IC WebClient and Contact Center Simulator for testing, as described in this blog (/people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup) . I tested chat and telephony functions u2013 all work fine.
Than I tried to integrate LWC chat function and IC WebClient. I did all necessary settings as described in LWC XCM application help, CRM7.0 help (http://help.sap.com/saphelp_crm70/helpdata/en/fe/4cad3efa11b300e10000000a114084/frameset.htm) and SAP Solution Manager (http://help.sap.com/SCENARIOS_BUS2004/helpdata/EN/E8/9B0342D0369C39E10000000A155106/frameset.htm) .
But integration donu2019t work. When I try requests for assistance via chat in B2B shop, I receive message u2013u201C No agent is available to assist you. Try again lateru201D
Can any one tell me what are the possible ways to integrate LWC Chat in B2B Web Shop with Interaction Center WebClient?
Regards,
Yuriy

Hello Oliver,
I had maintain LWC component in B2B XCM (http://<host>/b2b/admin/xcm/init.do path: General Application Settings -> Customer -> lwc -> lwcconfig). Here I configure JMS host and port.
Also I maintain LWC XCM (http://<host>/lwc/admin/xcm/init.do). I had create custom scenario where I configure JCO connector to back end system.
Then, in customer side I go to the B2B Web shop (http://<host>/b2b/init.do), click Help link, and then in pop-up window - Customer Support - > by Chat.
In Agent side I open LWC (http://<host>/lwc /init.do), enter my user name and password, click Available button, and after Customer send request for Chat, press Pick Request.
In this case B2B Web Shop Customer can chat with Agent. Multichat also supported u2013 one Agent can chat more than one customer. But LWC application interface looks primitive and limited.
I am interesting how I can integrate LWC and IC WebClient as it described in SAP help. Anybody can help me?

How to add new payment Options in WEB SHOP

Hi all
We need to add new payment options in the B2C shop, but we don't find any customizing place to do it, we read about the BADI CRM_RISK_MGMT_BADI, but in the documentation said that we can set a Default payment option or exclude, but nothing about to add Customer Options.
Any info regarding would be very useful.
Best Regards

Look at your Payment Process Profile. THere should be a reporting subtab and within that subtab is a Separate Remittance Advice region. I believe that is where you specify the format for the remittance advice document (which is built in XML Publisher). Take a look at that.
John Dickey

Request for cookbook to setup ERP B2B shop

Hi Gurus,
I am new to the E-commerce B2B application. My Basis installed SAP E-commerce B2B application. Now I have to configure the application to my client requirements. Does any one has configuration document for B2B shop for ERP, we are not using the CRM. Could you please provide me the document or steps to follow to setup B2B and B2C shop. Thank you very much in advance.
With Regards,
Sudheer

Go to [SAP Best Practices|https://websmp206.sap-ag.de/bestpractices] and click the Cross-Industry Practices -> E-Commerce link in the left navbar and follow the instructions on where to find the Best Practices for E-Commerce for ERP
Also, you should search for Dev and Extention Guide, but I'm not sure they have one for ERP (we use CRM, so I've not looked for it)

B2C shop administration

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