Back up Sync Issues!!!!!!!!!

I can't get my files to back up or sync. I start the backup sync process and it starts initializing and after less than 5 seconds the window closes. There are no errors shown, nothing at all is happening. This issue has happened before and I am getting extremely frustrated not to be able to allow my customers to view photos on my gallery. I have tried for 3 days, I have no lapses in internet connection, I have tried it in my home, and 2 places with wifi where I have always had the best and fastest sync process. It can't even read the internet connection because its not open long enough. I have tried resetting my preferences and restoring to default settings. Help please ASAP!

Which version are you on ?
Send us your sync logs from following location :
for version 8 : Goto Run. Type in %appdata% , Navigate to folder Photoshop Elements Sync Agent > 1.0 > Logs
for version 9 : Goto Run. Type in %appdata% , Navigate to folder Elements Organizer Sync Agent> 1.0 > Logs
open the file in notepad, save and send.
Also send us your syncdb: Also send us your Sync db : Navigate to your catalog location (catalog location can be viewed under Help>System Info)Zip the syncdb folder there and send to [email protected]
Thanks

Similar Messages

Back up, syncing issues

Hi everyone, I recently bought the iPhone 5S, I also have previous version iOS devices and they sync perfectlly with my itunes. So,
Q. 1
I decided to sync my new iPhone 5S with my itunes but every time I sync it, it does not transfer apps from iphone to itunes by itself, I have to manually do it from file->devices->transfer purchases. How can I fix this so that whenever I sync, purchases are automatically transferred as they are being done in previous devices?
Q. 2
In iTunes, I see 2 backup options, isnt the backup same as it is sync? Also, there is an option of automatic backups? When does it take automatic backups?
I have these few confusions, If someone can help me out, I will be really thankful. Thanks.

there is a point : no workie
how hard would it be to place my (or yours I am told) iPhone4S on a city block curb………..
and just walk away.. .. ..

More Aperture/iPad syncing issues

Each time I create a new project or album in Aperture, I have trouble getting the images to the iPad when I sync. I sometimes need to sync several times until the images are recognized and imported to iPad. I do have the albums designated manually, rather than all, which means I have to sync and then sync again after I check the checkbox for the new album. I understand that, but sometimes I have to go back into Aperture to make sure the previews are updated. If I choose to update the previews for a project, Aperture will usually tell me that they're already up to date, but often they will not show up on the iPad, even after I check the appropriate box for the album in iTunes. Sometimes I get good results if I delete the previews and regenerate them in Aperture.
The second problem is the sort order. Even if I have "sort by filename" selected in Aperture, they do not show up in this order on the iPad--despite what the support article says about this. They appear to only show up in Date order. I've tried repeatedly resetting the sort order, but it does not change on the iPad. Sometimes I have to delete the album from the iPad, (uncheck the album in iTunes and sync again), then recheck it and sync yet another time. This does not always work, however.
It is very frustrating. The interface between Aperture and the iPad is very wonky. I often have to sync repeatedly, just to get the photos on the iPad and even then they're usually in the wrong order.
Aperture appears to have two types of previews: "previews" and "sharing previews," but "sharing previews" don't seem to appear in the documentation. I've noticed that, even when Aperture says the previews are up to date, when I exit the program, it will sometimes (but, maddeningly, not always), give the message, "updating sharing previews" before quitting. I cannot figure out how to force this, however. Sometimes opening and closing Aperture several times will cause it to do this, but I can't be sure.
iTunes seems to have its own process in which it "optimizes" images for importing to the iPad. Like Aperture's mysterious "sharing previews," "optimizing" does not show up in the iTunes documentation or help files.
This process either needs to be improved, or at least documented so users can understand how to avoid these problems.

1. Some people have reported slow syncing with anything but the iPad's own USB cable (e.g. using a US cable from an iPhone/iPod). Try different cables
2. More work - disable iTunes syncing completely, then re-enable a bit at a time, e.g. one movie at a time, one playlist at a time, one photo album at a time. There are periodic reports of syncing issues caused by a bit of media that's been corrupted, and this (tedious) approach allows you to identify where the problem might be.
3. If that fails, do a clean restore back to factory settings, then progressively re-enable syncing as above.
Hope this helps

Sync issues after iOS 8 update

Hi,
I have an iPhone 5S, 64 GB. After updating to iOS8 I got sync issues. "Waiting for changes to be applied" never disappeared. Also the storage usage in iTunes 11.4 is wrong. iTunes said I had 6GB free, when I had in fact 20GB. I restored the phone back to firmware, restored the backup. All was fine until I made setting changes in iTunes what I want to sync. The same issue in iTunes is back again. I already deleted my voice memos as someone recommended in another threat but that didn't help.
Any ideas how I can solve the problem, would be appreciated. Thank you!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Sync Issues When a Separate Recorder is Used?

Unfortunately, I do not know the author of this material, and first saw it in another post to the Adobe forum. If the author sees this, please step up to take credit for a well-written explanation of why Audio is OOS with footage, when one has used a separate recorder, that is not hard-wired into the camera and deriving the sync signals from it. I must emphasize that I did not write this piece, and am only posting it to help others, when they use a separate recorder, not tied to the camera, say a Zoom, or similar.
I have also not used the mentioned/linked program, so cannot comment on that. However, I would make one change, if possible, and that would be to use PCM/WAV and not the recommended Linear WAV, as some Adobe programs can have issues with Linear WAV. Other than that little suggestion, I really like this piece, and for many other NLE's, the Linear WAV will probably not be an issue - just with some Adobe programs.
The Problem -
Miniature audio recorders, be they minidisc or solid state, offer a very attractive, cost effective, alternative to the traditional use of radio microphones, for the capture of remote audio sources in video recordings
These machines record the audio in a variety of different formats - MP3, WMA, WAV, ATRAC -- and in a variety of qualities - but they all suffer from the same problem. It can be difficult to synchronise the remotely recorded audio, with the camera recorded audio.
Although the time honoured tradition of an audio 'clapper board' works well enough to align the beginning of the two soundtracks, there is a tendency for the two tracks to appear to 'drift' out of sync over time - and the longer the recording, the worse the problem. In fact they do not actually 'drift', but the gradual loss of sync is a function of the camera and audio recorder sample clocks being slightly different frequencies.
The simple reason for this loss of 'sync' therefore is that the audio is being recorded at different speeds. Although the recorder will specify the sampling frequency, the accuracy is then dependent on the internal crystal oscillator of the recorder - which is, of course, a different oscillator from the one controlling the camera timing. Although these crystals may typically be accurate to within 0.005% or better, even this degree of accuracy can cause the two recorded audio tracks to be out of sync by up to 300mS after 30 minutes. Even after 5 minutes, the 2 tracks can be some 60mS different in length, in a worst case scenario.
60mS difference will cause a distinctly audible 'echo' between the two audio tracks. (Even 20mS is detectable as a separate echo).
This difference is of course totally unacceptable, and corrections need to be applied. It is important to remember that even if your audio recorder crystal is absolutely accurate, and it is the camera clock that is slightly wrong, it is still the remote audio track that will have to be corrected. The 'wrong' camera audio track is the one in sync with the video, and has to be the 'master' track.
The Solution
It is important to realise that although the sample oscillators may vary with regard to each other, they tend to be remarkably accurate over time, referenced to themselves.
This means that if you know by how much the frequency your audio recorder sample 'clock' differs from the camera 'clock', then a single correction factor will bring both tracks back into sync.
A simple procedure is outlined below, using free programs, to enable you to calculate the correction factor required for your particular recorder.
Programs required (all free):
1) AoA audio Extractor --- (not necessary if you can extract the audio track from a video recording in your NLE)
2) Audacity , a free audio editor
3) Switch , a free audio file type converter
Step 1: Set up your camera and audio recorder next to each other, and start both running
Step 2: Make a good audio 'clapperboard' point by tapping a pencil firmly onto a hard surface, as close to both camera and recorder mics as possible. This will cause a fast 'edge' to become the reference point, which will be useful later.
Step3: Let both devices run for at least 10 minutes. 20 minutes are better, but not essential.
At the end of the period, (timing not critical), make a second similar 'clapperboard' reference point. Allow a few more seconds recording, and then stop both devices.
Step 4: Download the video from the camera, and the audio from the recorder to yourcomputer.
Step 5: Open the video file in 'AoA audio Extractor', and extract the audio from the video. Convert this audio file (if necessary) to a 48KHz 16 bit LPCM (wav) file, using the 'Switch' program linked to above. This file will be your reference audio file.
Step 6: Open the WAV file saved in the previous step in 'Audacity' - a free audio editor.
It is now necessary to save only the part of the file between the two 'clapperboard' references, which hopefully stand out clearly (if you hit the pencil hard enough in steps 2 and 3!).
This must be done accurately, to within 100th of a second, or better.
Click and drag the file to highlight the beginning section, including the first 'clapperboard' waveform. Use the 'fit selection to window' tool (immediately to the right of the 'zoom' tools) to magnify. Delete as much as possible before the 'clapper' reference. Repeat the operation until you can clearly identify the first distinct waveform of the 'clapper' reference waveform. Click, hold and place the cursor directly over the first full (clipped) waveform, where it crosses the centre line. Delete every thing to the left of that point, by clicking and dragging to highlight, and then deleting with the scissors tool.
Step 7: Repeat the above procedure for the end part of the waveform, again using thestart of the second 'clapper' waveform as your reference cutting point. In this case, cut everything to the right of your selected reference point (not the left, as in the first case.)
Step 8: It is necessary to record the exact length of this new cropped waveform. This information is listed at the bottom of the window, but in a rather inappropriate format. Locate the toolbar at the top of the window, click 'Edit'-'select all' and then 'Effects'-'change tempo' . Note the length of the file in seconds in the right hand box (the left hand box is greyed out).
Record this figure. It is the reference file length
Step 9: It is necessary to convert the file recorded on the audio recorder into an identical format to the camera audio track, namely 48 KHz 16 bit PCM. If the track is not already in this format, open it in Switch, a free file transfer program, and select the output encoding as 48 KHz 16 bit, mono or stereo to fit your audio file. This program will then convert whatever format your input file is (MP3, WMA, 44.1 KHz PCM, etc) into the required 48 KHz, 16 bit format required.
Step 10: Repeat the procedures in steps 6 and 7 for this new file. Edit the 'clapper' points with as much accuracy as before, but notice that the 'clapper' waveform will appear different from the first, although hopefully with as clearly defined first ' zero crossing' point.
Step 11: Repeat the procedure in step 8, and you will notice that the overall file length is different.
Overwrite the original file length into the right hand box, and take careful note of the resulting figure in the percent change box. Make sure you record whether it is a plus or minus value - it could be either! This is the most important figure, because it represents the percentage variation between the two units.
Once you have obtained this value, simply apply it to all files recorded with the same recorder and this camera. Providing you can align the start of the file with a single 'clapperboard' mark, there is no need to repeat the rest. Simply change the length of the external audio file by the correct percentage value, to allow the two audio tracks to remain synchronised.
It may seem a long winded process, but it only needs to be done once, and could then save quite a lot of time, against the option of trying to align tracks manually in your NLE, in small sections.
You may of course wish to use an alternative audio editor, and the details of this procedure may then be slightly different, but the principle remains the same.

Unfortunately, I do not know the author of this material, and first saw it in another post to the Adobe forum. If the author sees this, please step up to take credit for a well-written explanation of why Audio is OOS with footage, when one has used a separate recorder, that is not hard-wired into the camera and deriving the sync signals from it. I must emphasize that I did not write this piece, and am only posting it to help others, when they use a separate recorder, not tied to the camera, say a Zoom, or similar.
I have also not used the mentioned/linked program, so cannot comment on that. However, I would make one change, if possible, and that would be to use PCM/WAV and not the recommended Linear WAV, as some Adobe programs can have issues with Linear WAV. Other than that little suggestion, I really like this piece, and for many other NLE's, the Linear WAV will probably not be an issue - just with some Adobe programs.
The Problem -
Miniature audio recorders, be they minidisc or solid state, offer a very attractive, cost effective, alternative to the traditional use of radio microphones, for the capture of remote audio sources in video recordings
These machines record the audio in a variety of different formats - MP3, WMA, WAV, ATRAC -- and in a variety of qualities - but they all suffer from the same problem. It can be difficult to synchronise the remotely recorded audio, with the camera recorded audio.
Although the time honoured tradition of an audio 'clapper board' works well enough to align the beginning of the two soundtracks, there is a tendency for the two tracks to appear to 'drift' out of sync over time - and the longer the recording, the worse the problem. In fact they do not actually 'drift', but the gradual loss of sync is a function of the camera and audio recorder sample clocks being slightly different frequencies.
The simple reason for this loss of 'sync' therefore is that the audio is being recorded at different speeds. Although the recorder will specify the sampling frequency, the accuracy is then dependent on the internal crystal oscillator of the recorder - which is, of course, a different oscillator from the one controlling the camera timing. Although these crystals may typically be accurate to within 0.005% or better, even this degree of accuracy can cause the two recorded audio tracks to be out of sync by up to 300mS after 30 minutes. Even after 5 minutes, the 2 tracks can be some 60mS different in length, in a worst case scenario.
60mS difference will cause a distinctly audible 'echo' between the two audio tracks. (Even 20mS is detectable as a separate echo).
This difference is of course totally unacceptable, and corrections need to be applied. It is important to remember that even if your audio recorder crystal is absolutely accurate, and it is the camera clock that is slightly wrong, it is still the remote audio track that will have to be corrected. The 'wrong' camera audio track is the one in sync with the video, and has to be the 'master' track.
The Solution
It is important to realise that although the sample oscillators may vary with regard to each other, they tend to be remarkably accurate over time, referenced to themselves.
This means that if you know by how much the frequency your audio recorder sample 'clock' differs from the camera 'clock', then a single correction factor will bring both tracks back into sync.
A simple procedure is outlined below, using free programs, to enable you to calculate the correction factor required for your particular recorder.
Programs required (all free):
1) AoA audio Extractor --- (not necessary if you can extract the audio track from a video recording in your NLE)
2) Audacity , a free audio editor
3) Switch , a free audio file type converter
Step 1: Set up your camera and audio recorder next to each other, and start both running
Step 2: Make a good audio 'clapperboard' point by tapping a pencil firmly onto a hard surface, as close to both camera and recorder mics as possible. This will cause a fast 'edge' to become the reference point, which will be useful later.
Step3: Let both devices run for at least 10 minutes. 20 minutes are better, but not essential.
At the end of the period, (timing not critical), make a second similar 'clapperboard' reference point. Allow a few more seconds recording, and then stop both devices.
Step 4: Download the video from the camera, and the audio from the recorder to yourcomputer.
Step 5: Open the video file in 'AoA audio Extractor', and extract the audio from the video. Convert this audio file (if necessary) to a 48KHz 16 bit LPCM (wav) file, using the 'Switch' program linked to above. This file will be your reference audio file.
Step 6: Open the WAV file saved in the previous step in 'Audacity' - a free audio editor.
It is now necessary to save only the part of the file between the two 'clapperboard' references, which hopefully stand out clearly (if you hit the pencil hard enough in steps 2 and 3!).
This must be done accurately, to within 100th of a second, or better.
Click and drag the file to highlight the beginning section, including the first 'clapperboard' waveform. Use the 'fit selection to window' tool (immediately to the right of the 'zoom' tools) to magnify. Delete as much as possible before the 'clapper' reference. Repeat the operation until you can clearly identify the first distinct waveform of the 'clapper' reference waveform. Click, hold and place the cursor directly over the first full (clipped) waveform, where it crosses the centre line. Delete every thing to the left of that point, by clicking and dragging to highlight, and then deleting with the scissors tool.
Step 7: Repeat the above procedure for the end part of the waveform, again using thestart of the second 'clapper' waveform as your reference cutting point. In this case, cut everything to the right of your selected reference point (not the left, as in the first case.)
Step 8: It is necessary to record the exact length of this new cropped waveform. This information is listed at the bottom of the window, but in a rather inappropriate format. Locate the toolbar at the top of the window, click 'Edit'-'select all' and then 'Effects'-'change tempo' . Note the length of the file in seconds in the right hand box (the left hand box is greyed out).
Record this figure. It is the reference file length
Step 9: It is necessary to convert the file recorded on the audio recorder into an identical format to the camera audio track, namely 48 KHz 16 bit PCM. If the track is not already in this format, open it in Switch, a free file transfer program, and select the output encoding as 48 KHz 16 bit, mono or stereo to fit your audio file. This program will then convert whatever format your input file is (MP3, WMA, 44.1 KHz PCM, etc) into the required 48 KHz, 16 bit format required.
Step 10: Repeat the procedures in steps 6 and 7 for this new file. Edit the 'clapper' points with as much accuracy as before, but notice that the 'clapper' waveform will appear different from the first, although hopefully with as clearly defined first ' zero crossing' point.
Step 11: Repeat the procedure in step 8, and you will notice that the overall file length is different.
Overwrite the original file length into the right hand box, and take careful note of the resulting figure in the percent change box. Make sure you record whether it is a plus or minus value - it could be either! This is the most important figure, because it represents the percentage variation between the two units.
Once you have obtained this value, simply apply it to all files recorded with the same recorder and this camera. Providing you can align the start of the file with a single 'clapperboard' mark, there is no need to repeat the rest. Simply change the length of the external audio file by the correct percentage value, to allow the two audio tracks to remain synchronised.
It may seem a long winded process, but it only needs to be done once, and could then save quite a lot of time, against the option of trying to align tracks manually in your NLE, in small sections.
You may of course wish to use an alternative audio editor, and the details of this procedure may then be slightly different, but the principle remains the same.

Disappearing Contacts, Mobile Me Sync Issues, Calendar crash-Answers??

I'll try to keep this post brief but hopefully it will help provide some possible answers for frustrated users experiencing the random complete wipe out of all contacts and calendar data when syncing with mobile me using either push or fetch. After several weeks of experiencing these random sync issues and spending several hours over several days between tech support calls with iPhone then Mobile Me support and then finally a genius bar appointment where the genius said he didn't have a clue and simply offered to replace my phone.
The next morning, SAME PROBLEMS... and through it all NO ONE could tell me why my sync was so randomly unreliable. Every other day for no apparent reason, my phone would suddenly lose all contacts and/or calendar data. (A few thousand contacts and two years of calendar data). It was both frustrating and strange—even stranger that Apple techs had no clue why and seemed to think no one else was having this issue.
I tried everything - complete restores, resets, deleting and re-adding the mobileme account, etc., etc., etc. One tech support person finally said, "good luck..." The others kept handing me off the higher levels of support... until finally they just said "we don't know why this is happening." I was waiting for someone to just say, "Look, we have issues with mobile me, so hang in there and eventually it will work." I can be patient and I still think the iphone is the greatest invention in recent years. But everybody I talked with at Apple seemed to think this should be working flawlessly.
I also started having a crash on the calendar anytime I tried to see the list view for "all calendars." This was frustrating because that's the best feature of the calendar app!
I was prepared to just return to syncing with my computer and wait for the software to improve between the phone and mobile me. Finally, last night I tried a few things that seem to be working... and for the first full day, mobile me is actually useful to me today. (my fingers are crossed!)
Here's what I did.
1. I minimized the number of calendars I was syncing - I have no idea if this affected the sync, but I was syncing eight calendars, now I'm down to four. (You can easily export a calendar and import those events back into a different calendar.)
2. I did a complete restore of the phone (not from a back up) and the VERY FIRST THING, I added mobile me and synced only the calendar (set to push.) This cleared up the random calendar crash in list view and also mobile me was pushing data rather reliably. After a few moments my entire calendar was on the phone and worked perfectly. New events were transferred quickly back and forth.
3. I then chose to sync my contacts through the computer rather than over the air. I fear that the contact sync was somehow messing up the whole communication process between the phone and the cloud. Someone suggested that the number of "groups" in contacts might have an impact on the sync issues as well. I didn't need my contacts to sync with the urgency of "push" so this works for me. Plus I have a lot of contacts and it's just faster over the cable.
4. I then GREATLY reduced the number of apps on my phone. I originally had about 27 and I only reinstalled 9 of them. I did this ONE AT A TIME - starting with the most necessary and useful... and after each install, I checked the functionality of the calendar and mobile me. No problems. Perhaps I was having an app conflict?
5. Then I reinstalled the rest of my content - music, podcasts, photos. Still no problems.
ONE of these steps actually worked, and I'm not sure which one. My guess is that one or more of my apps was conflicting in some way. OR possibly something with the contact sync... but for the last 24 hours the mobile me calendar sync using push has been consistently reliable and useful. (for the record, mobile me email has always worked perfectly for me.)
No one with tech support ever suggested to me that I could be having an application conflict or any other problems with calendars or contact groups, etc. I've spent many hours on this the past few weeks... and for the first time, my iphone seems to be working with mobile me correctly.
In reading many of these posts, it seems a lot of others are having similar problems... so hopefully these suggestions might be helpful. If you have any thoughts as to which of these solutions was the correct one, I would be interested in hearing your opinion.
Thanks!

Are your Address Book contacts and iCal calendars/calendar events on your Mac synced with your MobileMe online address book and calendar?
When you say this data is not synced with your iPhone, none of your MobileMe online data is transferred to your iPhone, or after the initial transfer of this data to your iPhone when you first turned contacts and calendars for over the air syncing with your MobileMe account on your iPhone, the data is not kept synchronized with the MobileMe "cloud"?

How do I get rid of lip-sync issues with iTunes 10.2.2.12?

Hi Everyone.
Firstly, a very Happy Easter!
I'm having lip-sync issues with iTunes playback on my PC. The video is largely smooth with the occaisional choppiness when the CPU is made to work hard. (Playback on my iPod Touch is fine).
The system stats for my PC are at the bottom of the post.
The sound is produced through a Creative Live Sound Blaster Live! 5.1 card.
Video is through a NVIDIA Geforce 6200 with 512Mb of RAM. (All video and audio drivers are up to date).
The physical set-up is that I have iTunes installed on the C drive and my media installed on an external USB hard-drive.This isn't just a problem with 10.2.2.12 - it's been there for the last few updates.
I suppose my main questions are:
Should iTunes and my media be on the same drive? (Which would mean the external drive as I'm short on space on the C drive).
Is there some combination of settings in QuickTime that will solve this? (I've tried different combinations, but it doesn't really help).
Is the spec (below) of my PC causing any issues.
Here's an Easter Egg for anyone able to help!!
All the best
BandAidUK.
System Information
Time of this report: 4/24/2011, 10:13:44
Machine name: DEREK
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 8300
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz
Memory: 3326MB RAM
Page File: 1273MB used, 3941MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
Display Devices
        Card name: NVIDIA GeForce 6200
     Manufacturer: NVIDIA
        Chip type: GeForce 6200
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_02F3196E&REV_A1
   Display Memory: 512.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0012.6099 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2010 07:23:24, 6359552 bytes
      WHQL Logo'd: Yes
WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 10/22/2010 07:23:24, 9623680 bytes
Device Identifier: {D7B71E3E-4161-11CF-0D6D-FF2200C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0221
        SubSys ID: 0x02F3196E
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Sound Devices
            Description: Creative SB Live! Series
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1102&DEV_0006&SUBSYS_10031102&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: P16X.sys
         Driver Version: 5.12.0001.0129 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/14/2003 16:58:12, 1296384 bytes
            Other Files:
        Driver Provider: Creative Technology Ltd.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 96000
Static/Strm HW Mix Bufs: 64, 63
Static/Strm HW 3D Bufs: 64, 63
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run
            Description: SoundMAX Digital Audio
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01571028&REV_02
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.7000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 3/22/2005 11:08:40, 260224 bytes
            Other Files:
        Driver Provider: Analog Devices
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
              HW Memory: 0
       Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
               Registry: OK
      Sound Test Result: Not run
Sound Capture Devices
            Description: Creative SB Live! Series
Default Sound Capture: Yes
Default Voice Capture: Yes
            Driver Name: P16X.sys
         Driver Version: 5.12.0001.0129 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/14/2003 16:58:12, 1296384 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF
            Description: Hauppauge WinTV 88x Audio Capture
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: hcw88aud.sys
         Driver Version: 2.125.28070.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 3/12/2010 09:47:58, 13440 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0
            Description: SoundMAX Digital Audio
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.7000 (English)
      Driver Attributes: Final Retail
          Date and Size: 3/22/2005 11:08:40, 260224 bytes
              Cap Flags: 0x41
           Format Flags: 0xCCC
DirectMusic
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Creative SB Live! Series, Software (Kernel Mode), Output, DLS, Internal
                  SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Creative SB Live! Synthesizer [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
        Registry: OK
     Test Result: Not run

Select *List view* instead of *Album list view*. These are in the View menu or the boxes next to Search, on the right top of iTunes.
and the column next to it with a number in it that I have absolutely no idea what it's for. I want those two columns OUT.
In List view, you can turn off every column (in menu View > View options) except track name.

Microsoft exchange calendar sync issue in iOS 5.0.1

Hi,
I have iPhone 4 with iOS 5.0.1 installed. My company uses Miycrosoft Exchange Server and I have synched my iPhone using the Microsoft Exchange server account option. I don't have any probelm with my emails or contacts.
However, the calendar is not synching properly. After I setup the account for the first time, I see many of my calendar items has been synced. But some of them are missing. I can't find any reason why those items are missing. I added/deleted new items on my calendar on Outlook Web Access and it showed up on my iPhone. I also tried adding/deleting items on my iPhone and they synched appropriately. The only issue is some of the pre-existing items are not showin on my iPhone and I can't find any reason for it.
I already tried to delete the account and add from scratch. I also removed the iCloud from my iPhone and tested without iCloud, no difference. I reinstalled the iCloud.
Any help is much appreciated.

We have struggled with this as well on Exchange 2010. We just trued this today with some of our users and seems to get everything back into sync:
On the iOS device:
• Navigate to Settings app > Mail, Contacts, Calendar.
• Scroll down and locate the Calendar section
• Tap Sync (under the Calendars section)
• Set the interval to All Events
• Close the Settings app (Tap Home button)
I suggest rebooting the iOS device. Check the calendar and let it sync – look for those missing events.
This has worked for everyone that had the missing events issue.

New iPod Touch owner having syncing issues

I just got a new 8GB touch. Everytime I try to sync it, iTunes freezes. I have installed the OS update 3.1.2, backed up my library and uninstalled then reinstalled iTunes. I'm currently resetting the entire device. If that doesn't work, what else can I try?

This is a syncing issue with having 5 authorized computers. My computer crashd ans is in the shop. When I tried to authorize my laptop to transfer my playlists (and everything else) from my touch, the only option I found was to deauthorize all my computers. I now cannot figure out how to get my music library from my Touch into my laptop I-Tunes account. Every options seeems to indicate that the material on my touoch woul;d be erased. I want everything from my Touch to replace what is on my laptop. I am sure I am missing something obvious, but need help.

ITunes sync issues with Windows 7 64k Bit

I am beyond frustrated! I have attempted for the past 3 days straight to figure out why iTunes keeps having syncing issues with all my devices- Nano 8GB, Touch 8GB, iPhone 3G 8GB. When I first connected the devices for the first time iTunes froze up and I had to hard boot. I then had to "restore" the devices as they were messed up. Since then I have had syncing issues. It says it is syncing but then it stops and freezes before it is finished and is unresponsive requiring me to end the program. Then my computer does not recognize the iPod is connected so I have to reboot my computer and it all starts over again. I'm not trying to sync a million song, 600 songs less than 2Gig.
Called Apple, they had me uninstall iTunes 9 and reload it. That did not fix the problem. Called back and they told me to go to the Apple store and have them check my devices (they did not as they said they were pretty sure it was not iTunes or my devices) that it was probably Windows 7. MS points the finger at iTunes 9, Apple points the finger at Windows 7... all the while me (the customer) has no resolution. I don't care what the issue is... I would just like to figure out how to fix it (if it's my computer fine...I'll take it in to have it fixed) but I just cant get anyone to help figure out what/where the issue is.
I have tried many of the "tricks" that are posted when you google the issue.. ie reinstall drivers etc. The "Genius" at the Apple store searchd and found something that said it might be my motherboard needing an updated driver (I updated that and nothing changed).
Would REALLY appreciate it if someone could help
Thanks!

Hi,
Does your PC have a NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset?
If it does, you may want to try the Microsoft hotfix available here: http://support.microsoft.com/kb/976972.
If not, try the general USB troubleshooting tips in this article: http://support.apple.com/kb/TS1286
-Jason

IPod Sync issues in Windows 7

I know that there is little to no support for Windows 7 yet, but, is anyone else having an issues syncing their iPod 5th G with iTunes? It will appear in Windows and in iTunes and then it will be "ejected" and disappears from Windows. iTunes will give a "timed out" error because the iPod is missing. I have an iPhone 3GS and that runs with no issues.
I'm running the final build of 7 (6.1.7600). Anyone have any suggestions?

Hey guys! I was in the same boat as all of you, but I was sure their had to be a solution to this problem. I found a solution that worked for me! Ive got the Windows 7 64bit, and my ipod is sycning as we speak! Follow these steps.
1. Disconnect your iPod Shuffle from your PC
2. Press CTRL-ALT-DEL, start the Task-Manager, go to Processes and end the process for "ITunesHelper.exe" (this will prevent iTunes from starting when you re-connect the Shuffle.
3. Now, re-connect the iPod Shuffle - iTunes should NOT start by itself and you should be able to see your Shuffle within the list of your drives (My Computer.
4. Next, download SharePod from http://www.getsharepod.com/download/ and extract the .zip file and start the Sharepod.exe
5. If everything works out, Sharepod will recognize your iPod Shuffle
6. Sharpod won't start if iTunes is open but it will work vice-versa. So, start iTunes NOW and keep Sharepod OPEN.
7. iTunes will re-detect your Shuffle but it will still be available as a hard-drive afterwards as long as you keep Sharepod OPEN. Detection can take up to 30 seconds so be patient.
8. Now go to the iPod Summary tab within iTunes and DESELECT "open itunes when this ipod is attached". Scroll down on the same page and also check the "enable disk use" checkbox. Click the contents tab, then the settings button and choose the amount of disk space to allocate. I chose 5MB. Click back to the settings tab and APPLY those changes.
9. Close iTunes WITHOUT ejecting the iPod.
10. Close Sharepod and simply disconnect your iPod Shuffle (i.e. pull it off the dock).
11. Reboot your computer. After the reboot ITunesHelper.exe will be running again you don't have to care about Sharepod or processes anymore. That is, you can delete sharepod if you want.
12. Simply connect your iPod to the PC as you used to do, open up iTunes and everything should work as it did back in the good old days.
NOTE: Don't eject the iPod from within iTunes going forward, simply disconnect it from the PC manually by pulling it off the dock yourself when you're done.
This solved my sync issues, and I hope it does for you too.

Serious Sync issues between iTunes 8.0.2 and AppleTV 2.3

Please Help,
Everything was just wonderful until several weeks back when the AppleTV started having sync issues that seem to have degraded into oblivion. Rebooted everything, checked all software loads, tried many of the suggestions (no blocking network / firewall issues) and have even tried adding redundant port allows for any and all ports I could find going in / out of Apple TV. But to no avail there seems to be a bug that got introduced somewhere with the sync mechanisms.
The Apple TV can purchase movies, download them fast to start playing, view youtube videos just fine and play all of the media great, So can my Mac and all media / iTunes functions work well it even syncs with my iPhone / iPods well.
However... The only way I can get the AppleTV to sync is to reboot it, then it will sync some, iTunes will just get to a forever syncing with Apple TV state (which you have to stop), reboot AppleTV again, it will sync some more, until it stops, iTunes is stuck syncing forever with AppleTV again, repeat and rinse about 4 more times and you have it all synced.
If there isn't anything to sync when AppleTV boots the Sync in iTunes just spins for ever. I actually left it for 4 days just to see if it was actually doing anything. Minimal Network IO and of course it never finished.
If I stop the Sync with Apple TV in iTunes and then try to reinitiate it from iTunes I get the 3986 port error (which is bogus) unless there is some hidden setting somewhere in the OS that I can't find. And if there was a problem then why would it start and run when I boot the Apple TV.
It just seems that all of a sudden things started going wrong with Sync with no real change other than 'software updates' .
The only thing I haven't tried is to do a factory reset on the AppleTV which from what I have read doesn't really solve anything.
So, please someone from Apple or someone with some detailed technical experience provide some guidance on whether there is a bug that got introduced, version issues between iTunes/AppleTV, or something else going that I haven't been able to figure out over the last 2 weeks.
The only other unique things that may be different is that I have my iTunes library on an external drive (not on the internal drive). Does this many any difference?
Thank You in advance to anyone that can help me get to the bottom of these issues. This started happening when I was totally sold on AppleTV and about to buy a second one.
mmilford

And it's good to know I'm not the only one with the problem too! I just cannot sync stuff from Mac to Apple TV without it locking up. It actually seems to lock the wifi also, meaning I have to quit iTunes, turn off the wifi and then turn it back on again. But as soon as I open iTunes, the same problem again...
I've tried everything I can think of, searched all help articles, but cannot sort out this somewhat annoying problem.
Message was edited by: Lee Nixon

Myriad iTunes sync issues - song cutoffs - artwork problems - yeech!

Hi all,
I’m running the latest version of iTunes on a (late 2013) Macbook Pro Retina laptop, and having several different flavors of syncing issues with my two devices – a 16 gb iPhone 4S running iOS 7.1, and a 32 gb iPod Touch 3rd Gen running iOS 5.1.1.
As best I can tell, some syncing issues such as one of the ones I am experiencing (songs chopped-off when transferred and attempted to playback from the device) have existed in some way, shape or form for nearly 10 years now, so I’m not expecting any grand revelations here - but just looking for some honest advice on how to resolve in the shortest amount of time & with the least pain considering I have a fairly large music library in terms of syncing time required. That being said, below bulleted-out are my current issues / frustrations / thoughts on where the problems may lie.   I would appreciate any advice:
Purchased iTunes songs (ripped MP3’s from CD’s that I own and tracks from other sources do not seem to have the problem…) play fine in iTunes on my laptop, but when transferred to either my iPhone or iPod, they will randomly (it’s not every track) be cutoff near the end of the song. Sometimes the song will stop with 2 minutes remaining and go silent. Sometimes it will stop with 15 seconds remaining and go silent. Sometimes it will stop somewhere in that time range and start the next track on the album while still displaying the info from the previous track. The only solution I have found to this for purchased content thus far is to wipe everything out, and go back and download the tracks from the cloud. I have somewhere in the neighborhood of 1000 tracks that fall into this category, so my options to download directly to the device an artist at a time are kind of time-consuming and cumbersome. Would this have something to do with the file format of purchased tracks vs. ripped ones? I have a lot of older ripped material that was imported as MP3’s or MP3’s converted to M4A’s that never seems to have this problem. The newer purchased files are mostly ACC’s which DO have the problem.   Also would this have anything to do with the fact that my library (including most of the purchased content) was recently moved over and imported to a new Macbook from a Windows backup? Most of my iTunes library was Windows / PC for the majority of its existence for the past decade or so; we only recently switched back to Mac.
Discrepancies between deleting material on a device vs. what iTunes recognizes when it is plugged back in: The other day, being frustrated with the random song chopping, I deleted everything on my iPod Touch 3rd Gen by going into Settings, Options, General, and “Usage” and then “Edit” and selecting to wipe out everything in iTunes. The device appeared to do this, and I was showing 28 gb or so free out of 32 once it completed. Great, right? I proceeded the rest of that day to painstakingly download approx. 900 tracks from the cloud onto the device, hoping to correct the chopping issue. It did this, and I still had roughly 10 gb free. Great, right? Later that night when I plugged the iPod into my Macbook with the 30 pin to sync, iTunes on the laptop for some reason still recognized the songs which I thought I had deleted hours earlier and showed me multiple copies of everything. For the ones that had been deleted, when I clicked to play them on the iPod through iTunes, I got the little gray exclamation point - ! – in a circle like when a track has moved libraries and cannot be found. iTunes then told me my sync could not be completed due to being over capacity on the device by a ridiculous 12 gb or something like that. Huh?? I could have gone through and manually deleted the (by that point more than 1000) duplicate tracks and synced to have made room I suppose – but after accidentally hitting Autofill – iTunes threw up its hands and would not let me do anything further. Any attempts at that point to delete either pending Autofill tracks or missing duplicate tracks just led to endless spinning on the “Preparing Update” notice on the device which led to me having to kill iTunes. Can you say big-time frustration? I eventually opted to restore the iPod to factory (iOS 5.1.1) settings and start over. That device is currently at home slogging through the process of attempting to re-download 400 some songs from the cloud over wi-fi so that I can avoid the cutoff track problem. The plan after that is to sync playlists for certain artists over top of the purchased tracks so that my ripped tracks can merge with them to round out the playlist. Do you see how this is beginning to become a marathon?
Last but not least - it seems to be just since the last few iTunes upgrades for Mac, but I’m having a huge problem suddenly with album artwork staying synced properly. After one recent manual transfer session (30 pin between the iPhone and the Macbook) roughly half of the tracks I transferred had mismatched artwork. Doing this through the cloud (downloading tracks “Not on this iPhone” via the iTunes app) doesn’t seem to have the same problem, but of course this takes longer. Also, what is the deal with “Show All Music” in iOS 7 and playing tracks from the cloud? This is a really cool feature that allows you to save a ton of disk space on your device, but I have found that when I do this that many tracks have mismatched artwork. For example right now I’m listening to a Grateful Dead song that is displaying Genesis artwork. Huh?? Artwork is less of a big deal than the track lengths being chopped off, but it’s still annoying.
iTunes revolutionized the music industry and on the whole has been fantastic. But it seems as if lately, little irritating problems like the syncing issues are becoming more and not less prevalent, and the problem is they aren't being dealt with. I got my first Mac in college nearly 20 years ago now, and have been generally entrhalled with Apple products ever since. But I have to say that this kind of junk lately is more what I would expect in the vein of problems from the shoddy-PC world that seem to linger and never get fixed. Cupertino folks - what's the deal???

You're not the only one judging by the forums!
Likewise I have been using Apples since the Apple IIe(!) and have found them great in every respect. iTunes however over the past couple of years has deteriorated to th point of being unuseable. Apple has made iTunes the hub of your digital life and so it really has to work seemlessly.
I currently have had to completely wipe and re-install my 64Gb iPhone 4s several times to get my music back on to it. I cannot het any playlists to sync which is really annoying and it generally undermines my faith in Apples software quality.
Please put whatever resources are necessary to fix this soon Apple or you will certainly start to haemorrhage customers to other platforms. After all if iTunes remains broken then what's the point of paying the extra for Apple qulaity? You may as well uplaod ebverything to Google play and be done with it!

Address Book Sync Issue

For some reason I can add entries to my address book on my mac but the inormation does not ever update on .mac even though the sync is up and running. I have attempted to re-set the sync and even gone so far as deleting all of my contacts on my mac and .mac and re-adding them through my mac. After performing that step, it syncs old data and never any new entries or changes. This issue is also occurring when syncing the contacts to my phone. I have entered new contacts and data and it is only syncing old info. I have even made sure all old back-ups have been completely deleted. Any ideas on how to fix this sync issue?
iBook Mac OS X (10.4.9)
iBook Mac OS X (10.4.9)

Welcome to Apple Discussions.
You should not try to reset the synchronization framework by selectively deleting records. Those sorts of actions are liable to trigger additional problems. Instead, to this:
• launch iSync
• open the Preferences… dialog
• press the Reset Sync History… button and follow the instructions which appear
This will force a first-time, slow synchronization event the next time that one is manually or automatically triggered. Choose to merge your records when offered that option, as it will push and pull all of the records stored in each application, device or server, insuring that changes you've made anywhere are incorporated everywhere during the process.
So that you better understand what is actually happening when you synchronize, read this document:
http://developer.apple.com/macosx/syncservices.html

Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

Back up Sync Issues!!!!!!!!!

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