Backup assistant failure

Backup assistant failure.  Anyone get this?  Tried CS and they told me that there would be an update for this.  Still waiting. 2 MONTHS NOW!!!!

Backup Assistant functionality has been troublesome from the start with the android phones.  You might want to consider only using Google for your contact and remove any contacts from the Backup Assistant

Similar Messages

  • Deleted contacts keep re-appearing in my Contacts. Why??!!! Backup assist failure.

    Every morning when I wake up, I have an alert on my Droid Razr M that says the backup assistant failed. So I delete some old contacts to make room so I don't have to pay for an upgrade. Same thing the next day. I look, and ALL the contacts I deleted have been re-populated to my phone! How do I get them to stay gone?

        I want to ensure you have positive experience with Backup Assistant. Let's ensure your contacts back up at the time of removal. To backup current contacts head into Settings > Backup Assistant Plus > Backup Assistant plus Contacts > Sync Now.
    YosefT_VZW
    Follow us on Twitter

  • Backup Assistant Failure on iPhone 4s - no contacts after 'success'

    I recently upgraded to a new iPhone 4s and used backup assistant per Verizon's instructions. Yes, I turned of my wireless network access and it appeared to successfully transfer all my contacts. Gave me a 'success' msg with the number of contacts transfered. Problem is they are nowhere to be found in my phone contact list(s). When my son called me it came in as an unidentified number.
    Any suggestions on how to recover my lost contacts? If I can't salvage this effort this will be the 2nd time I wasted effort on backup assistant. It has done nothing but waste my time.

    If you do have contacts stored on backup assistant, go to backupassistant.vzw.com, select all contacts and export to csv file. Then import contacts to your email account through gmail/yahoo and use itunes to transfer your gmail/yahoo contacts into the iphone. That was the easiest way I could figure out on my own. Should help.
    Peace and love.

  • Droid 3 Backup Assistant "Sync Now" Failure

    I've been spending nights and hours on the phone and chat boxes with technical support.  Some folks suggest deleting the Backup Assistant icon (there isn't one).  One said it had to do with security blocks I've put on my account (there don't seem to be any at this point).  What is it going to take to get backup assistant to work again?  What if I don't want it to sync with an email account?  My prior phone was an ENV3   I had phone number contacts in it.  It did not have email or brick & mortor addresses.  My email account(s) don't have phone numbers or addresses.  Can I just save (keep) my phone numbers and back them up to backup assistant?  They seem to have been transferred into the Droid 3 & are available.  How do I get Backup Assistant to assist with backing up the phone numbers?
    Also, in one place Verizon suggests using Advanced Task Killer to close apps.  On the phone a service rep says it can be harmful. 
    I have a Palm  Tungsten that I would love to find an app to replace, but am holding out at this point.

    Midwestraised, thanks for sharing your concern. You cannot completely remove the Backup Assistant, but you can reset the Backup Assistant which gives you the option to set it up like a new account on the phone. To do this, clear the data/cache from the Backup Assistant application. First force stop by going to Settings>Applications>Manage Applications>All>Sync Service>Force Stop. After this, clear the data/cache. You can then try setting up the Backup Assistant again if you choose. 

  • How to catch output message on backup completion/failure?

    Hello. The problem is as follows. SQL Express 2008 R2,
    backup is made by the means of bat file and sp. Need to have a table that would
    hold columns like 'date_of_backup', 'duration', 'message' (the one that appears
    on 'messages' tab in the result area after backup completion/failure). Didn't
    manage to find sufficient info on this topic. Please, help me resolve this
    issue. I will be very grateful for assistance. This is an example of real
    message that I want to catch:
    Server: Msg 911, Level 16, State 11, Line 1
    Database 'not_existing_db' does not exist. Make sure that the name is
    entered correctly.
    Server: Msg 3013, Level 16, State 1, Line 1
    BACKUP
    DATABASE is terminating abnormally.

    Hi GeorgeKochkin,
    As Shanky post, you can review or monitor the single database backups via the above scripts. You also can find the backup history for all the databases on a single instance. The following script shows the database backups status, history of their when they
    are done based on schedule, at where are taking and when, backup types , backups physical device and size of the database backups and time to perform backup and all other related backup statistics.
    USE msdb
    GO
    SELECT bs.server_name AS Server,-- Server name
    bs.database_name AS DatabseName,-- Database name
    CASE bs.compatibility_level
    WHEN 80 THEN 'SQL Server 2000'
    WHEN 90 THEN 'SQL Server 2005 '
    WHEN 100 THEN 'SQL Server 2008'
    WHEN 110 THEN 'SQL Server 2011'
    END AS CompatibilityLevel,
    -- Return backup compatibility level
    recovery_model AS Recoverymodel,-- Database recovery model
    CASE bs.type
    WHEN 'D' THEN 'Full'
    WHEN 'I' THEN 'Differential'
    WHEN 'L' THEN 'Log'
    WHEN 'F' THEN 'File or filegroup'
    WHEN 'G' THEN 'Differential file'
    WHEN 'P' THEN 'P'
    WHEN 'Q' THEN 'Differential partial'
    END AS BackupType,-- Type of database baclup
    bs.backup_start_date AS BackupstartDate,-- Backup start date
    bs.backup_finish_date AS BackupFinishDate,-- Backup finish date
    bmf.physical_device_name AS PhysicalDevice,-- baclup Physical localtion
    CASE device_type
    WHEN 2 THEN 'Disk - Temporary'
    WHEN 102 THEN 'Disk - Permanent'
    WHEN 5 THEN 'Tape - Temporary'
    WHEN 105 THEN 'Tape - Temporary'
    ELSE 'Other Device'
    END AS DeviceType,-- Device type
    bs.backup_size AS [BackupSize(In bytes)],
    -- Normal backup size (In bytes)
    compressed_backup_size AS [ConmpressedBackupSize(In bytes)]
    -- Compressed backup size (In bytes)
    FROM msdb.dbo.backupset bs
    INNER JOIN msdb.dbo.backupmediafamily bmf
    ON ( bs.media_set_id = bmf.media_set_id )
    ORDER BY bs.backup_start_date DESC
    GO
    There is another example scripts about find the backup history for all the databases on a single instance, you can review the following blog.
    http://www.toadworld.com/platforms/sql-server/b/weblog/archive/2013/10/03/get-the-backup-history-for-databases.aspx
    Regards,
    Sofiya Li
    Sofiya Li
    TechNet Community Support

  • How do you fix Backup Assistant Plus Lost Network

    I have a Samsung S4 Mini.  It came with Verizon's Backup Assistant Plus installed.  I believe it should backup my contacts to a Verizon server somewhere.  However, since the day I got the phones, Backup Assistant Plus fails every night with a "Lost Network Connection. Please Try Again".  It doesn't matter if it connected by WiFi or Verizon 4g data. The error will happen if the Sync Contacts is checked or un-checked.  The only options for this app are a check box for Sync Contacts and the Sync Time. There isn't any option to Remove Account, Disable, or Un-install.  I've tried Clear Data and Clear Cache.  There is some vague information on Verizon saying the Verizon Cloud replaces Backup Assistant Plus.  I enabled Verizon Cloud and it seems to backup my contacts ok.  But Backup Assistant Plus continues to attempt and fail.
    - I do not want Verizon backing up anything, How do I disable, or remove Backup Assistant Plus?
    - If I can't remove Backup Assistant Plus, How do I stop the constant Backup Assistant Plus failures?
    - If Verizon Cloud replaces Backup Assistant Plus, why is it still installed and running?
    - And the obvious question - - Why does Verizon insist on backing up my contacts whether I want to or not?

    I just had a similar problem and tried many of the steps on these Blogs. None of them worked. But I did get it working by turning on my Data. I normally keep Data off and use WiFi as much as possible so the Sync was failing and I was getting the Lost Network notice. But as soon as I turned on Data it started uploading and downloading my contacts. That was all BAP. But I could go to the Cloud and update via WiFi just fine.
    So, why did I still work to get BAP working? BAP was stuck in a loop to try and get the Backup done. Since it couldn't it tried repeatedly and I believe it is why my battery was draining more rapidly than normal. Hopefully by turning on DATA the battery may last longer. If not I need to turn BAP to manual backups only. I hope I can find out how to do that.
    Later
    SK

  • Backup Assistant PIN fail

    BA will not sync on my phone due to a PIN failure. I enter my PIN manually and it fails. I retreive my PIN and it is the same code I am entering.
    Any thoughts?

    I have provided some information below that may help.
    Step 1 – Try a soft reboot
    -Power off the device
    -Remove the battery for 20 seconds
    -Place the battery back in
    -Power on the device
    Step 2 – Retest the PIN
    Step 3 – Try programming the phone
    -Dial *228 and Send
    -Select option 1, once the automated system prompts
    -Wait approx. 45 seconds for the "programming successful" prompt
    Step 4 – Retest the PIN
    Step 5 – Reset the applications data
    -Select Menu
    -Select Settings
    -Select Applications
    -Select Manage Applications
    -Select All
    -Select Backup assist
    -Select Clear data

  • Backup DB failure (admin workstation)

    Dears,
    the rtdist process of the admin workstation is displaying the following error:
    Backup DB failure.
    what could it be due to? and how one can fix this error,
    thanks for your assistance,

    Hi
    I have the same problem, but i don't know way ......
    I have this message errors from some days
    any ideas ?
    by
    Fabio

  • Backup Assistant with Samsung Fascinate

    I have had issues with the backup assistant since I purchased the phone a year and a half ago, now that I need to switch phones I am hoping to resolve the issue first. My backup assistant worked fine on my previous phone, when I switched to fascinate it never synced it always says there is an authentication failure and when I try to manually backup it asks me to enter my pin which it says is incorrect or may have changed on the website. I can't even log in to backup assistant on my Verizon because it says backup assistant is not installed on my phone, how do I uninstall and reinstall backup assistant on my  phone? Please help!!

    I have that same phone with the very same issues that I was recently able to fix with the help of a Verizon employee at the wireless store. Call first to make sure they have the correct software and that it is working as not all stores have the capability. He hooked it up on his software which downloaded my contacts and not sure how but it's been working great after months w/o it.
    Like you I am overdo for upgrade but relieved it's actually functioning. Phone tech dept should be able to tell you if BUA contacts are available and if they can't upload over the phone they can locate the closest store with the software. The lady I spoke with even called them to verify it was working. Hope it helps!

  • Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

    I just got my second LG Cosmo 2 phone device and am having the same problem noted by others.  I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved.  Well it did not resolve...read on.  The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred.  You have to unlock the phone to let it complete or you hit end to cancel the update.  I have worked with customer service to fix the problem with no success.  We have deleted backup assistant, which apparently re-installs automatically when you access "Apps".  One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am.  I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call.  Seems to me  the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away.  Let the phone user determine how they want to manage their directory backups.  I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine.  It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps.  It anyone has a solution please let me know. Thank you much.

    Hi gmeyerco,
    I know how frustrating it can be to have Backup Assistant connect randomly.  The next step I would take would be to uninstall the application and reinstall it.  Please follow these steps to uninstall/reinstall:
    To Uninstall:
    Press Menu
    PressMediaCenter
    Press Browse and Download
    Highlight Backup Assistant
    Choose options on the bottom left
    Choose Cancel Subscription
    To Reinstall:
    Press Menu
    PressMediaCenter
    Press Browse and Download
    Press Backup Assistant
    Choose Free Subscription
    Then follow the steps for installation and set up.
    I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
    Thanks,

  • How can I restore contacts from Backup Assistant

    My contact list has been corrupted. I have been using Backup Assistant for some time and want to restore my contacts from a previous backup.
    Verizon seems to have changed BA since the last time I used it and the only function seems to be to take my corrupted contact list from my phone and store it.  Any suggestions on recovering my non-corrupted contact list?

    Here is a reply from a VW CS regarding the same question a few months back:
    Click this link Backup Assistant (sign in) to check if contacts are available. You may sync directly from the site, by simply clicking sync on the right hand side (above contacts).
    You may also try to sync by adding your G-mail account to the your device then go to Settings > Accounts & Sync > Ensure Sync is on for G-mail account. You may also select Auto-sync.
    For additional information on how to restore contacts, click the link below:
    Backup Assistant

  • Why is Verizon support for Backup Assistant so limited?

    Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
    After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
    Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
    Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
    https://community.verizonwireless.com/message/826595#826595
    Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
    SuzyQ CommunityLeader
    SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
    This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
    We hear your!  I have posted several things about not being able to access the Get It Now catalog on some older devices.  Before, there was no way to get your access back to the catalog.  You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011.  There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
    Here's what you need to do to get your Get It Now access back on your older phone:
    1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data.  This will ensure other data is working.
    2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
    3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
    4) Explain your issue to them.  If you are getting error 3332 when you bring up Get It Now, let them know.
    5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
    6) Enjoy having access to your Get It Now catalog again!
    This is new information. Before, the only option was to get a different phone.  I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks.  Feel free to PM me or call customer service at 800-922-0204 for further information about this.
    Good luck!  And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before.  Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
    The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
    LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
    http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
    http://www.lg.com/us/support-mobile/lg-VX8300
    Ideas, anyone?
    This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

    I noticed that you posted this a couple of months ago...  I just activated an old VX8300 as well and am having the same error messages.  Did you have any luck getting it figured out?
    I agree with you as well.  I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

  • Re: Possible to download VZ backup assistant data to Storm

    I just got the Blackberry Pearl 8239 flip, and had to find a way to get my messages off of a LG phone with Backup Asst. (I have Verizon). After a lot of research and some mistakes,  was able to successfully (more or less) get my info into my phone without having to retype it all. It's not perfect or super fast, but it is easier than manual typing if you have 100+ contacts. Here's what I did:
    1. Hopefully you already had Backup assistant, and had your contacts backed up recently.
    2. Go to Backup assistant on your computer and click on the "print" icon.
    3. Highlight all of your contacts (not the headers), and copy them (cntrl c or the Copy tabon your pull down menu)
    4. Open up Excel. (I actually used  Open Office Calc--same thing, but Open Source.)
    5. Paste your contacts.
    6. Clean them up. You may see, as I did, the words "email, work, mobile, etc all over the place. You do not want them there. You amy also see that several numbers are in one column. You want separate columns for each type of information (mobile #, home # etc.) This is also a good time to get rid of numbers for people you really don't need any more. One mistake I made was to keep the first and last names in the same column, so i was unable to separate these at import (well I cold have redone it all, but it was a long day!) I recommend taking the time during this step or you will be editing all of your contacts later as I am!
    7. Save file under any name, but with a .csv extension. Ignore any warnings you might get because of changing the extension. If you are worried, save it twice, once under the xml and once under csv.
    8. Open Microsoft Outlook.  Open File>Import>Other Address Book. Highlight the "Text file, Comma Separated Values" When the window opens, click browse and find your .csv file.
    9. Microsoft Outlook will ask you questions about various fields, based on your first contact entry.  You need to correctly assign fields for last name, first name, etc.Click Finish. You might want to check out your address book inOutlook just to be sure it's all therethe way you want it--It's easier to delete your address book here and start over than delete all your contacts once they are in your phone.
    10. Open the Blackberry Desktop Manager and be sure your phone is connected to it. From the Main Menu, click Synchronize>Syncronization (under Configure).
    11.Click on the Synchronization button and check "Address Book," and then click setup. You will be give several options of programs to synchronize with. Choose Outlook (obviously.) The Desktop Manager will download the files, check with you to make sure you really want them and presto (sort of) you are done!
    I hope this helps! It really was much simpler than manual typing! Good luck!

    tomkaz79 wrote:
    hi,
    i have a blackberry storm and i went to open the backup assistant program and every time it asks me to enter my pin to restore data. i am trying to save changes to my address book i made on my phone, not restore from my backups. does anybody knoe how to fix this  ? 
    To resolve this issue when you open up Backup Assistant select the # symbol for forgot password. Once you do this then select the # symbol again to set up as a new user. After you do this then select to sync contacts and all of your contacts to your Backup Assistant account.
    2nd question - i made changes to the phone numbers listed in my backup online to remove the ( ) and the dashes in my phone numbers since the speed dail numbers won't work the blackberry with ( ) and dashes in the numbers. I make the changes to the numbers, but after i save it they are still there. I am worried that if i run the sync from the backup **bleep**'t website it will throw the () anddashes back into my contavts, which i don'r want. anybody have this issue or would be able to answer my question(s)  /
    On this option the () and -'s are programmed to be set into the phone numbers of your contacts. The way to get around this when you choose to add a speed dial choose to do it by contact. When you do it this way it will not matter if you have the () and -'s in it. The speed dial will still work correctly.
    Hope this helps.

  • Backup Assistant is not populating the data to the site

    I have 200+ contacts in my phone that were transfered by the Verizon store.  They also set up the backup assistant for me.  When I sync the contacts to the backup assistant from the device I get a message on the device that says succeded and a time and date which are current.  Then I go to my computer login to  the backup site and no contacts show up.  When I click in the messages tab the messages are there.  I have reset the phone synced about 100 times and still no contacts.  Any ideas?

    If your contacts are saved as Google contacts, they WILL NOT backup to Verizon's Backup Assistant.
    If the word Google is under the Link box (which is an option to allow linking to other contacts), the contact is saved as a Google contact. You can't change it after it is saved the first time.
    From your post above, it sounds like your contacts were uploaded to your Google account and synced to your phone.
    Google contacts are a better way to go IMHO.

  • Nokia Lumia 928 apparently died after an attempted Windows 8.1 update.  Replacement phone arrived the next day.  How can I restore my contacts, photos, etc.?  Backup assistant is no help and I don't know how to access the Cloud.

    Nokia Lumia 928 apparently died after an attempted Windows 8.1 update.  Replacement phone arrived the next day.  How can I restore my contacts, photos, etc.?  Backup assistant is no help and I don't know how to access the Cloud.

    Did you have the phone set to backup things to the One Drive on Microsoft servers?

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