Bad, bad BestBuy!!!

I purchased a 55" TV 2 yrs ago. I was told I had 6mo NO interest, if I would sign up for and use BestBuy credit card, I agreed. 2yrs later, I get slapped with >$350 interest charge, after paying well over $1,000 towards debt. CITI (BB credit card) acts like it is my fault for making more purchases with my BestBuy credit card and not calling to allocate all over-minimum-payment $$ to purchase of TV. How was I supposed to know??? That is not what I was told & I thought promotion was already over. Paperless statement is very misleading.
I hate to say it, but it looks like I will never shop at BestBuy again (unless it is fixed, which I doubt will happen)
Unhappy customer

I don't see how they misled you. Big you paid the promotion off within 6 months, you would be charged zero interest. It's as plain as day. Unfortunately, the bank follower federal law in how they allocate payments. This isn't just something the bank decided to do, the actual law, CARD Act of 2009, makes them allocate payments a specific way.
And CrystalWoW is correct. You stated that you've had several promotions, yet none like this. Well, if they were deferred interest promotions, they were EXACTLY like this because federal law dictates how they are handled and Citibank is following all of the laws in how they allocate payments.
It's unfortunate that you didn't read your statements because the information you would need to see exactly what you needed to pay and when is written plain as day in it.
Also, CrystalWoW wasn't being a "jerk" as you stated, she was simply telling you the truth about how things were. Too many people are so used to being treated like children and when they meet someone who tells it to then straight and blatant like an adult, they can't handle it.
I DO NOT work for Best Buy. I used to be a Geek Squad Agent for 2 years and this is why I am well versed on their policies and procedures, but I do not work for them anymore. My posts are my own opinions and do not represent any opinions of Best Buy. If you do not like my posts, and want to report me, you can do so by clicking this link and reporting me to the moderators.
---Nearly all virus infections are a result of a problem between chair and keyboard---

Similar Messages

My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

My Horror experience with pricematch at bestbuy
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
I saw a LG range that was for sale at frys for 499. best buy had it for 1299 or something. I went to store asked if they had it, lady said they don't have it in stock buy they can order it. so she sends me to appliance guy and he tries to order it when it came to payment i presented the price match. and he said it cant do that big of a price match. try calling best buy at this # 1888 237 8289.
when i called best buy price match hotline i talk to Cody (girl) she calls frys and says they don't carry it, I said it is possible that they may have ran out of stock while we were talking but they definitely carried it. I said i just called and they have it because it on sale today and its on the flyer, so she says lets call together and you can talk. at this point after long wait we get a rep, i gave them the model # LRG3095ST and referenced the ad and she said we just sold the last one. at this point i asked cody if she had anymore questions at this point i am expecting to here cody but nothing, she disconnected the call ( may be because she had to deal with such a big price match or may be they are trained to do this so they would avoid taking loss from big price matches like this one.) (IF THIS WAS NOT INTENTIONAL SHE HAD MY HOME # AS WELL AS CELL TO CALL ME BACK BUT NOP).
AT THIS POINT I LOST OUT ON PICKING UP FROM FRYS, THINKING BESTBUY WILL DO A PRICEMATCH.
I called back and got jessica, i asked if i can talk to same person so i don't have to start the story all over but she said they have no way of knowing who was the last person. so i repeat the whole story again and explain that it was available when i was at the store and before i called you guys. so she says ok fine i have to get approval from a supervisor. then she comes back and says supervisor is not available at the moment, so i asked when will he be back and his name. she said they are not allowed to give that info. ( i was very surprised) she said she would have them call you back, so i said looking forward to it. I waited the whole day 3/12/15 and next day till afternoon, never heard back from anyone.
So again on 3/13/15 i decide to call back and get Terry. I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing. so i asked for supervisor again. So here I got Tod as their supervisor, I asked if he got any message to call me back and he did not answer. So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store. you should take it up to store and complain up to senior level and see if they can do anything.
AT THIS POINT I DIDN'T CARE I WOULD RATHER GO TO FRYS AND PICK UP ONE THEN RELYING ON BESTBUY TO DO A PRICE MATCH BECAUSE THEY DON'T REALLY CARE TO DO A PRICE MATCH IT JUST A WAY TO GET AND KEEP CUSTOMERS BUT WITH THIS KIND OR UNETHICAL PRACTICE SOON BEST BUY WILL GO OUT OF BUSINESS. WASTED MY 3-4 HOURS FOR NOTHING. HOPEFULLY I WILL TRY TO MAKE OTHERS AWARE OF THIS POOR PRACTICE SO OTHERS DON'T HAVE TO WASTE TIME LIKE I DID. IF THEY CAN'T PRICE MATCH BIG DIFFERENCE IN PRICE THEY THEY SHOULD HAVE THAT LISTED IN THE FINE PRINT THAT THEY ONLY PRICE MATCH UP TO CERTAIN DOLLAR OR % AMOUNT.
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY.
I HOPE TO HERE FROM THEM.
(removed per forum guidelines)

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Smash Preorder Bad Experience

I sent the following email to Best Buy regarding my bad experience when I went to pickup my Super Smash preorder. After hours of being on hold and being transferred to countless different people, the final explanation I was given is that Best Buy can at any time cancel a pre-order, so I had no recourse. Here is the original email I sent:
"I was writing to make bestbuy aware of a very unfortunate situation that I encountered tonight at my local best buy (Las Vegas, NV, Summerlin location). I preordered the $99.99 bundle of Smash Brothers Wii U in store, putting $5 down to reserve a copy. I have my best friend in town tonight to play Smash this weekend, so I was really excited to get off work and go grab my copy. Unfortunately, once I got to best buy, they told me that they sold my copy to someone else accidentally and that they didn't know if they would ever get another shipment. They offered me no recourse except to wait and see if another shipment came in. After driving around for a couple hours I finally found a place that still had a bundle and purchased it. It was a horrible experience and makes me regret becoming part of Best Buys gamer club. I would have gotten 20% off at Best Buy with my Gamers Club Unlocked Membership, but I had to get it at Fry's instead and paid full price. I tried to find it at another Best Buy but all of the ones in Vegas were sold out.
I would appreciate if Best Buy would, at a minimum, refund 1.) the $5 preorder I put down on the game and; 2.) the $20 discount that I missed out on with my Gamers Club membership because I had to go purchase it at Fry's. I have usually had good experiences with best buy, but this one has really soured me on buying my games at Best Buy and would hope that you guys would make sure something like this doesn't happen in the future. Preordering games is to ensure that you get a copy when it comes out, it is not a source for free money for Best Buy. I can provide any documentation you need and I look forward to hearing from you."
After talking to many different associates for countless hours I am done trying to get anything for this nonsense. The last person I talked to told me to put down the full money instead of $5 next time and this might not happen. Best Buy has lost a loyal customer because of their policy.

Hi Vote4link,
As a Super Smash Bros fan myself, it’s truly disheartening to read of your pre-order experience. Having a friend in town to play over the weekend, only to find out that your copy isn’t available at our store, is understandably frustrating and I’m very sorry if that is what happened here. While it sounds like you found another option to acquire the game, I regret hearing that it wasn’t at Best Buy!
Like zztoluca said, if you pre-ordered and your copy arrived at the store, it should have been held for you. If this didn’t occur, it was a store error and this is the last thing we want for our gamers, especially those who are members of Gamers Club Unlocked. With that, your $5 deposit will automatically be refunded to you if you don’t fulfill your pre-order within eight days if it was created on BestBuy.com, five days if created in-store.
I’d like to ensure your feedback is seen by leadership at the store, so if willing, please send me a private message and include either your BestBuy.com order number, or the Customer Service PIN located on the bottom of your in-store pre-order receipt. You can send me a private message by clicking the link in my signature.
Thanks for sharing your concerns with us and despite the circumstances, I hope you’ve been enjoying Super Smash Bros.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

IS MY DRIVE BAD ? HOW DO I REPLACE IT FOR HOW MUCH // ECT...

DEAR EVERYBODY ,
I AM A NEW USER OF ONLY 1 YEAR I LET ME APPLECARE RUN OUT BECAUSE MY COMPUTER WAS RUNNING XLNT WELL GO FIGURE THE SUPERDRIVE DOESNT WANT TO BURN DVD'S EITHER + OR -
MINUS. WELL I HAVE TECH TO REPLACE IT THAT IS APPLE CERTIFIED BUT I DON T KNOW WHERE TO GET THE RELIABLE PART AT A GOOD PRICE, FROM READING IT IS THE PANASONIC UJ845 OR IS IT THE UJ 846 ARE THESE THE SAME DRIVES AND WHICH IS THE EXACT DRIVE FOR A 17 IN INTEL MAC
THANKS FRUSTRATED USER
P.S. SOMEONE TELL APPLE TO STOP USING JUNK DRIVES
THIS IS THE FIRST OPTICAL DRIVE IN A COMPUTER THAT HAS EVER GONE BAD

I know caps loc is the cruise control for the cool, but you may want to check if your keyboard is acting up as well.
In either case, there have always been companies with drivers going bad. My friend is a tech at BestBuy and he says you'd be suprised at the volume of drive failures he sees even though none have happened to him.

Car video installation -- when product goes bad, who pays to have it uninstalled and reinstalled?

so i purchased a pair of LCD screens built into headrests for my new car from bestbuy.com. one of the monitors died during testing. the other has a faulty USB port. i called best buy (as this purchase was made two days ago) and they told me -- basically -- tough luck. i needed to pay to have them uninstalled, then they would ship me new ones, then i would have to pay to have them re-installed.
with the fact that this product had faults in both of its monitors right out of the box, essentially, i am worried that if i do that again i might get another bad set and have to go the process all over.
what does best buy do to insure that customers aren't getting screwed in this way? i feel like i'm totally over a barrel here and have no choice but to just eat more installer fees.

Tockeyhockey -
I am so sorry to hear that the items you purchased have malfuntioned. I can understand how this would be frustrating. If we initially performed the installation of the unit, then we would not charge you to remove the faulty product(s) and reinstall them. If we did not however, the store may charge for the labor involved to geting this done. If you had the products installed by someone else, I would advise speaking to them to see what there policy is.
Please let me know if there is anything else I can do for you.
Thanks!
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Are cheap Ethernet cables a bad idea?

Like HDMI cables, I see a wide range of cost for the same length and Category level Ethernet cables.
Example: Apple has a Cat 6 15' cable for $20. BestBuy has one for $25, HomeDepot for around $19 and Amazon has one for like $5! There are plenty of Cat 6 15' Ethernet cables online for under $7. Some with free shipping even!
Do you get what you pay for here?
There is lots of controversy wit the ultra high priced HDMI cables that some say these are a total marketing ploy and totally unnecessary and a waste of $$
Is that true with Ethernet too?
I'm using Cat 6 thinking it was the fastest. But I'm wondering if these cheap Cat 6 cables can be as good as the more expensive ones?
Thanks
Steven

I've had bad luck on my own with ethernet cables, just once, with customers several times. My ethernet cable I got from Comcast in the early days of Cable internet was so thick it could not be pulled out of the Powermac 7200/75's port without a pliers (sp?). Of course this nearly broke the port once I managed to get it out. Make sure if you get one with transparent ends, that all the colored wires that are supposed to be there are. If you have any really old equipment, knowing the difference between a crossover and non-crossover ethernet cable is important.
Edit: Lastly, with many older cables, the ends can come loose, or the tab that snaps it into place can break off. So be careful.

BADI for changing fields during Creation of BP in CRM

Hello to everyone,
I need to find a BADI (or other way) to default several fields during BP creation in CRM (4.0 SR1 SP9). The fields I will like to set are TAX TYPE, TAX NUMBER, TAX CATEGORY, etc.. I have found the BADI BUPA_TAX_UPDATE but i dont see any suitable parameters (structures) to changes these fields. Please advice and thanks in advance.

Hi
If you use function BUPA_NUMBERS_GET then your BP number will already be buffered and you can avoid a DB read. It may also be that the BP is not in the DB yet anyway.
You can only pass one GUID in at a time - loop through IT_CHANGED_INSTANCES into a variable of type BU_PARTNER_GUID and pass that into the function as input parameter IV_PARTNER_GUID.
Cheers
Dom

Implementing BADI MD_ADD_COL_EZPS for MD04 custom column

Hi there,
I'm using BADI MD_ADD_COL_EZPS to display 3 new buttons and three new columns in MD04.
For each line item that is displayed, the custom column is filled, after the button is hit -This works fine.
My Question is:
Is there any way to limit the value that is filled into the new column so that it only appears on the FIRST line item/row?
(At the moment it is repeated all the way down the page - the new value is a material characteristic, so doesn't change, will always be the same for each line)
I've looked at all the available structures/tables in the FILL_ADD_COLUMNS method of the BADI, and none seem suitable
to determine the "first" row. (ie. something like the way SY-TABIX or SY-INDEX might be used)
Any help appreciated.
Thanks,
David.

Hi Shubhendu,
in the method 'ACTIVATE_ADD_COLUMNS', you can set the flag EZ1_MODE to '1' to make the first column visible always. (it's been a while, but I think setting it to '2' makes it visible when the button is pressed.)
Same applies to EZ2_MODE for second column, EZ3_MODE for third.
look at the flags/parameters in this method, and also in FILL_ADD_COLUMNS, to fill the data.
here you need to fill structure EMDEZX_USEX1 (for column 1) etc.
The code is hit for each record displayed in MD04
Hopefully this helps you.
Regards,
David

Help Needed Badly | BlackBerry INC000025111306 | BlackBerry PlayBook - Tablet button does not work, almost stuck, copper under screen, seventh repair

I was really Humilitated my RIM on this Ticket whcih i rasied.
1) I bought a new tablet in last november in 2 months i had a Charger issue
2) They said this charger issue we cannot replace with new tablet and gave me a refurbished Tablet to me .
3) Which also had same charging issue and they exchanged 2 more tablets and the last tablet which was given to me by RIM have a safety concern
- 1 Small mesh of wire is poping out from the Tablet
- Power Button is very hard and its not that easy to press,
So i raised the above ticket and was esclated internally with RMA as well and i got an update from the esclation agents that we will reply back in 2 Days i waited almost 3 weeks and called 2 times in this 3 weeks for an Update asking for a new tablet so that atleast once in all i can jeep a good 1 Tablet.
But they never bothered to call me and today i called them again and RIM gave me a call back mentioning we cannot give a new tablet we can again check this tablet repair it and give it back , If we cannot repir then give a replacement new/Old tablet,
I was wondering how can a tablet from RIM can go out without such safety concern ? How a mesh of wire can comeout of tablet so what safety norms RIM is follwoing for customer.
AM i not humilitated? since after taking all these struggle tto get a good tablet i have been considered as bad.
What RIM have to say for this, I am planing to take this to Legal department to follow how i can get a justice for this.

I would have deleted this but can't find a delete?
At any rate. got the Blackberry going again but it reset it and lost all the info, pictures and so forth.. oh well. at least it is still working.
Thanks.

Error message in a BADI getting displayed in a popup instead of status bar

Hello All,
I have implemented a BADI in ECC6 to prevent the change of formula in ERP from transaction O3I8.
The BADI gets called on clicking 'Save' from transaction o3I8.
Within the BADI i am giving an error message using the following command:
Message e000(ZABC) .
However , the message gets displayed in a pop up instead of the status bar .
The same is for information and warning messages.
Any suggestions on how to display them in the status bar ?
TIA
Regards,
Vartika

Hi Brad,
The checkbox to display messages in pop-up is already switched off.
Still themessages are getting displayed in pop-up.
Regards,
Vartika

Error message from a BAD PDF

I am using Adobe Reader to render PDF documents as a part of a process and then convert it into TIFF. Some of the documents that come in are corrupt PDF documents and cannot render itself in the reader and hence cannot be converted. This is the error that the reader throws:
ADobe reader could not open "test.PDF" because it is either not a supported file type or because the file has been damaged(for example, it was sent as an email attachment and wasn't correctly decoded)
Now, the process is automated with no human intervention. with the advent of this error message, since there is a modal dialog box waiting for a response from the user, the process is interrupted and needs human intervention.
My question is simply this. Is there an API i could use where i can figure out beforehand if the PDF is bad so i can reject such files early on? research shows that using the adobe forms server which has the PDF utility services, there is a query "Is a PDF document" that is available. I do not want to use a server product.
Is there any other ADOBE product that exposes something similar?

I guess i forgot to add that piece of information. WE do not create the PDFs. We receive PDFs from external sources over which we have absolutely no control and that explains why we get such corrupt documents in the first place. I was just wondering if there was a simple API event/method/means attached to any ADOBE product which is compatible with .net that tells me if the PDF is corrupt UPFRONT.

Error while transporting infospoke with BADI in BW7.0

Hi:
We have an infospoke with Transformation ( ie with BADI) in BI7.0.
While transporting to Quality box it gives error.
"Transfer structure /BIC/CZZTXXXXX3 could not be generated
Error when activating InfoSpoke ZTXXXXX3.
Message no. RSOH010 "
Could you please help in rectifying the error.
PS: we tried transporting BADI first and then the infosoke but still its failing.
Regards!
Saniya

Hi
Check the forum link below
Transport Problems with Spokes that have BADIs
Thanks

IPod can no longer sync or charge, bad pin connectors?

I've got an iPod touch thats a year old now that suddenly no longer will charge/sync to anything. I'm thinking maybe the pins are bad?
I've had difficulty inserting chargers into it since I got it, I've been careful to not handle it too roughly but it does take a strong push to get the charger in there. Of all the ipods I've had (and i had the first gen iPod touch before this too) over the years, never had that problem.
Before I get a bunch of "just reset it" kinds of replies, it is functioning properly other then that. Last night I did have it hooked up and synced to my Mac so it fully charged, but just now I went to connect it and now it refuses to connect at all. I've tried 2 cords, and with the same cords I plugged my iPhone in as well and it all worked fine, so it's definitely not my other hardware. iPod software is also up to date as well.
I haven't had a real issue of it not syncing with my computer before today, but in the past month it's had issues staying properly synced to my car radio (play it through USB). It would sometimes drop off or glitch up and not want to work correctly, though in the past week it started working more normally again.
I listen to my ipod as much as humanly possibly, so I'm wondering if this something I can take to the Apple Store and see if its fixable or replaceable. I've been looking for a great excuse to get the new red ipod touch but I've been unemployed since August.. Of course it has to break before I get a new job
Has anyone else had the issue of having difficulty getting the sync cords into their ipod touches/problems where the pins just die?
EDIT: Nevermind. My imac suddenly wont sync my iphone either but I plugged the ipod into the iphone charger and it synced immediately. It's something on my computer's end.
Message was edited by: Arei

*all the songs are there, but there are shown in light grey and not able to be high lighted.*
*I'm also not able to play from my ipod list, only from my itunes??*
Grey text when you look at the content and a lock symbol at the bottom of the screen just indicates that the iPod is set to sync automatically with iTunes. If you want to play the iPod songs through iTunes, delete songs from the iPod, drag songs from iTunes, add playlists to the iPod etc. you need to change the update setting to "manually manage songs and videos" as per the link above. The text will change from grey to black and everything will be directly accessible through iTunes
*I have seen a friend plug his ipod into some one elses computer and the same thing happened, it showed all the content but he was not able to access it, or modify it.*
Again that's most likely because the iPod was set to auto-sync with his home library. If you want to connect and use an iPod on more than one computer or with more than one library you need to change the update preference in the iPod Summary tab to "Manually manage music and videos" and click Apply. The content of iTunes and the iPod are not syncronised in this mode so the two can be different. You can directly access the content of the iPod and play it through iTunes and you can drag and drop whatever you want to the iPod from either library:
Using iPod with Multiple computers
*Before I backed up my itunes libary from my external hard drive, and itunes was empty, it would not allow itunes to be copyied from my ipod?*
iTunes will only give you the option to copy your iTunes Store purchases directly from an iPod to the computer, you'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
For everything else (music from CDs, other downloads etc) there are third party utilities that you can use to retrieve the music files and playlists from your iPod.

IPod Touch 5.1.1 no longer sync'ing w/ iTunes 11.1.3(8). . . .Bad Battery ???

Three day ago my iPod began acting up in a major way. The battery charging symbol within the battery indicator is no longer showing the iPod being charged when plug in to my MacBook Pro 5.1 via one of my two USB ports. A new Apple iPod cable was purchased thinking it was a bad wire or pin not making the proper contact with this device. The same conditions are happening with this new cable. I have several other peripheral devices and those devices are working and are connecting to my MBP's USB port without any issues. I have noticed for the past six months my iPod Touch 3rd Gen has been showing signs in needing longer charging times and seems to drain quicker than it used too. The iPod for the past two nights have been charging for more than eight-hours each night and is sporadic as if it deciding "I'm I fully or 30% charged?" Although subtle, It seems to jump within the sliding battery scale when the device is powered off for a while. Sometime showing 80% charged when used for a few hours to 30% charged when used for ten minutes. My iPod is now over three-years old and I think it is time for a new battery!
But, in all honesty, not sync'ing with iTunes is it more than just have a new battery professionally installed? Or are there other electronical problems/components going bad with these devices? What else can be wrong other than a new battery or will a new battery fix all what is mentioned above? Please be very honest and technical if needed, Thanks!

Apple will exchange your iPod for a refurbished one with a new battery for $79. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the bttery for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the battery yourself if you are up to it. You can purchase a replacement battery for about $10
iPod Touch Repair – iFixit

Reg. Exit/BADI for changing item data of PO in ME22N

Hi all,
My requirement is to update the field LABNR (Order Ack.) of few specific line items of a PO, in the Transaction ME22N, using Exit/BADI.
I have tried the BADI ME_PROCESS_PO_CUST. But the PROCESS_ITEM method of this BADI processes only the line item which has been changed/inserted in ME22N transaction. But my requirement is to update line items irrespective of whether that line item was "changed/not changed" during the process in ME22N screen.
Could you please suggest me some suitable Exit/BADI for this requirement.
Regards,
Anbarasan K

Thanks Martin.
Problem solved by implementing the method Process_Header.
1. Get the items from Header                              - im_header->get_items
2. Loop the item list and get the line item record   - re_item-item->get_data
3. <- Logic to Update the line item - >.
4. Update the line item                                       - re_item-item->set_data
Thank you very much.. Martin.
Regards,
Anbarasan K

Bad, bad BestBuy!!!

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