Bad Customer Service - no solution for Trial Version for CC install

Hi,
I'm having problems to install my CC apps, since I`m having the issue on the apps keep asking for a serial number.
I already tried all the solutions that I found on  the foruns: delete cache, install using English International as my preferences on Adobe Manager App, etc etc
That is only happening on my PC with Windows 7. On My Macbook Pro everything is working fine.
Well, today I tried the Chat option from  Adobe Customer service, and after I spend a long time with them, they just dropped the connections when they doint have
anyother solution for me.
It waa bad experience from Adobe.
At least I still have some time to cancell my CC signature If I dont get this solved on the next days.

If you don't get any help at this link then I have to agree that it is a bad Customer Service:
<http://forums.adobe.com/community/creative_cloud>
There's nothing you can do because Adobe in their wisdom decided to have these forums so that unpaid volunteers can help customers in exchange for worthless title called MVP.
They also have a call Center in India where the staff are paid huge amounts (thousands of rupees per month) to help you.

Similar Messages

  • Pandora Doesn't Work on Droid X2-Bad Customer Service from Verizon

    This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
    We went back to our salesman,Fred, & asked him for help in getting Pandora to work. This went on for a few weeks and eventually he admitted that in fact Pandora doesn't work on the phone he recommended to us for just that use. We assumed that he would help us in upgrading to a phone that would work since he was the one led us astray. That was when he went into standard Verizon mode & told us that our 14 days were up & there was nothing he could - or would- do to help us. So we contacted Verizon directly & were told the same thing.
    Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.
    I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.

    Milkring wrote:
    This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
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    From the Pandora website located here
    Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs.
    Trouble Streaming Pandora on Android
    If you're having issues using Pandora on Android, try the following steps:
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    2. Power down the phone and pull the battery out. Put the battery back in and turn the phone on.
    3. Reinstall: Go to the Android Market and search for Pandora.
    4. Clear data for Pandora: Press the menu key and select Settings then Applications. Next select Manage Applications. On that page select Clear data.
    5. Switching from High Quality audio to Normal Quality audio.  From the Now Playing screen, press the phone's menu button and select Preferences. Change the Cell Network Audio Quality to Normal instead of High.

  • Flash Builder 4 Premium reverts to trial version for SDK 4.5.1.

    My setup:
    Windows 7 and Mac OS X 10.6
    Flash Builder 4 Premium, Version 4.0 (build 272416), volume license
    SDK 4.5.1, Flex 3 compatibility mode enabled
    RIATest 4.3 Professional
    RIATest compiled-in agent: RIATestAgent3.swc
    When running RIATest against our application to perform automated tests, I eventually get this alert appearing in  our application:
    |                                                                |
    |----------------------------------------------------------------|
    |                                                                |
    |    License not present. With the trial version only limited    |
    |    replays are allowed.                                        |
    |                                                                |
    |                            [  OK  ]                            |
    This alert never appeared until we upgraded from SDK 3.4.1 to SDK 4.5.1. This problem occurs on Windows 7 and Mac OS X. I updated our code to disable Flex 3 compatibility and use the RIATest agent, RIATestAgent4.swc. This did not change the outcome. Since this is an Adobe licensing issue, there is nothing the makers of RIATest (Cogitek) can do to help me other than to tell me to press the matter with Adobe. I'm using the same legitimate/legal/valid Flash Builder Premium and RIATest licenses as I've been using for a year now.
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    In order for you to downgrade you need to hava an AVL license, and yes it is possible, you just need to call support.
    http://www.adobe.com/volume-licensing/policies.html
    Check Backward licensing policy
    "Adobe allows program members to order a current-version license but use a prior version. These members can contact Adobe Customer Service to request a serial number for the earlier version if they do not already have one. Prior-version software is available via ESD and can be purchased through standard resellers. The program member must follow all guidelines of the current-version EULA.
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  • Download page for trial version of Photoshop and Lightroom Mac OS 10.6.8

    Where can I find the download page for trial versions of Lightroom and Photoshop for Mac OS 10.6.8?
    It's so hard that Adobe has no contact form, no way I can see to contact them. The help is not helpful to me, it's more like an FAQ. So I'd also be interested in knowing how their customer support is from anyone who has had to use it. They don't have any obvious way to contact them for pre-sales support. When I see that I get suspicious that you will get no help once you hand your money over.

    Hi Wave.watcher.
    Welcome to Adobe Forums.
    We apologize for the inconvenience caused to you.
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  • Very bad customer service!

    I am a photographer and in June 2013 I decided to join the newly launched Creative Cloud single application subscription program for Photoshop CC.
    At the same time I purchased a Lightroom standard license (Lightroom was not available on the Creative Cloud at that time).
    The monthly price for Photoshop CC with a one year commitment was 24,59 Eur for Europe (I live in Czech Republic). I didn’t quite understand how that translates from the 19,99 USD of the US subscription, but fair enough Adobe is not a charity and they have the right to decide to charge what they want for their products. Plus the subscription prices were clearly showed on their website, so I decided to join anyway.
    Honestly I was very happy both with Photoshop and Lightroom and I think they are two fantastic pieces of software so I didn’t mind the price I paid for them.
    Then a few months after I get a call from my bank saying that my card has been blocked because it might have been compromised following some online payments I made. And after a little research I find out that (citing the Adobe website) “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
    Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
    Great, now I am for two weeks without card while my bank gets me a new one (they are not that fast in Czech Republic).
    Fortunately I also read online that (citing the Adobe website) ”Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”.
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    Some time passes and I am obviously still getting charged monthly for my subscription.
    So I contact Adobe through the online chat…..turns out that I am not eligible for the one year complimentary subscription (none of the agents actually explained to me that I had misunderstood the offer) but after a bit of complaining and waiting online I get offered a one month complimentary subscription!?!?!.
    You can make up your own mind on how to interpret that but to me that meant that Adobe recognized their responsibility but tried everything possible to get rid of me with the minimum possible.
    The guy on the chat however said that if I am not satisfied I can ask him to escalate.
    I do so and he tells me that I will be contacted within 2-3 business days.
    A week after I have not been contacted yet, so I call the support again and I am told that they are very sorry for not getting back to me and I will be (again) contacted within 2-3 business days.
    TWO weeks after that chat I finally get a mail from Adobe, which is now offering me 2 months complimentary subscription.
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    Not even a week after that, I realized that Adobe launched a new Photoshop Photography program where they give the Photoshop CC license + Lightroom 5 for 9.99 USD or 12.29 Eur with a yearly commitment. This is half what I pay now, not even considering the one off Lightroom 5 license that I already paid (129.15 Eur). The special offer expires on the 2nd December (less than a week from now at the time of writing this).
    The good news is that existing CC subscribers can ask to transfer to this program for free.
    So I contact the Adobe support again and they happily confirm that I can switch to the new program.
    BUT I would lose the 2 free months as they cannot be transferred to the new program because it is already discounted.
    I spend a good deal of effort explaining that the 2 free months are not a discount but are a compensation for me being without card for 2 weeks so I should be able to retain them, but the support person on the other side of the chat just politely dismisses every argument.
    I understand that Adobe did not have to allow existing subscriptions to transfer to the new offer for free, I purchased a service and then a few months after the price went down, fair enough this happens.
    If the price went up on the other end I would have still kept my original price.
    However what infuriates me is that since any existing subscriber can join the cheaper offer, Adobe has actually penalized me in front of all the other customers and the reason why they have penalized me is that my data have been compromised on their servers.
    You draw your own conclusions but to me this is very bad customer service.

    This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
    Saka: Hi Francesco.
    Francesco: Hello
    Saka: I have received your initial question. I'll be glad to check and help you with this.
    Francesco: thank you
    Saka: Sorry for the wait. Please do stay online.
    Francesco: ok
    Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
    Francesco: but I have already been billed on 02.12
    Saka: I'll be right with you.
    Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
    Francesco: the first one should have been canceled, the second one has been activated
    Francesco: with the 2 months free of charge added to it
    Saka: Yes, the first subscription has been cancelled.
    Francesco: I have been bulled only 12.29 Eur so it is for the second subscription
    Francesco: the first one was 24.99 Eur I think
    Saka: Yes, you have been charged  € 12,29  for the new order Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší).
    Saka: You can continue using the subscription without any issues.
    Francesco: so where are the 2 months free of charge?
    Saka: We have provided 2 months for your Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní).
    Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
    Francesco: as confirmed by your colleague and by the mail I received
    Francesco: This is the mail confirmation
    Francesco: Užívejte si našich služeb o něco déle      Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62).      Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT).      Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
    Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
    Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate.

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    << Personal comments removed >>
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    Message was edited by: Verizon Moderator

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    Forum Guidelines | Terms & Conditions | Community Guidelines | Blogging Guidelines
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