Bad internet service and bad landline

I am having horrible internet problems and landline issues. What can they do? They promised it would work had at Least 7 repair people here already? Why are they promising service when they can't keep it going?

nkasprzak wrote:
I am having horrible internet problems and landline issues. What can they do? They promised it would work had at Least 7 repair people here already? Why are they promising service when they can't keep it going?
Contact ATT Uverse Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse Internet and POTS service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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was doing the latest os update on my iphone 4 the update was interuptedby a bad internet connection and now the screen is stuck on an image of the itunes logo with a pic of the usb cord and an arrow in between HELP!!!n

or you can try this
http://www.iclarified.com/entry/index.php?enid=1034

RV042 - I have customer who upgraded to 20 meg cable internet service and can only get 10 meg thru the router.

RV042 - I have customer who upgraded to 20 meg cable internet service and can only get 10 meg thru the router. The customer had upgrade to a 20 meg cable internet service from a 10 meg service. The customer is only able to get the 20 meg service going from cable modem to PC. If he goes thru the RV042 router, he is only getting up to 10.7 down and 1.37 up. Additional steps taken….He had a Linksys SRW224P switch connected to the RV042 router and we had disconnected this switch for testing purposes. We performed the speed test again and we get the same speed results so we know the switch is not the issue.He had upgraded to firmware version 1.3.12.19 – TM Feb 13, 2009 – tested speed and no change.We accessed the web management interface and tried several modifications. This includes the following…..- We disabled the firewall – no change- We disabled SPI with is the Stateful Packet Inspection (I was thinking this one would do it) – no change in speed.- We disabled DoS (Deny of Service) – no change.- We set MTU to Manual and tested various byte increments based on MTU ping testing. – Once again, no change in speed. He is NOT using Load balancing on the routerHe has NO access rules but does have a few port forwards. Finally, with each change, he is saving the changes on the router.

You are expecting 20MB throughput on a $150 router? Well, ok, maybe.. Can you check on your router or switch if the port is set or auto negotiated to 10 or 100? That could explain 10MB limit (although technically a 10Mb port is considered 20Mb theoretical max throughput as 100Mb port is considered 200Mb per Cisco). So maybe you ended up with 10/half somehow? MTU 1500 would also be good for that connection I think and to try to get max throughput.

Slow AppleTV or bad internet service provider???

Hi! Since April I'm having issues with the quality and speed of my internet service at home, it's not a big deal with my iPhone, iPad or even my Mac, but when it comes to using my 3rd generation AppleTV it is when I really notice it. Every time I stream something it is very choppy, pausing for a few seconds every now and then. I'm supposed to get up to 50Mbps, but the most I get when I do a speed test is about 16Mbps, that would be more than enough, but it seems to be a very unstable connection.
I have called many times to my provider to complain and they always give excuses and say that it is going to be fixed. This Saturday I called again, we did several tests using ethernet on my Mac, some tests like with Speak Easy gave us 6.5 Mbps download and .08 Mbps upload, but then some other sites that he told me to test, gave us 49.1 Mbps and 48.7 Mbps uploads. After being with technical support for 1 hour and 52 minutes he concluded that the problem is Apple, according to him, Apple devices, specially AppleTV have no good wi-fi and tend to have compatibility issues with their service! I went completely mad with his response, so he offered to send my complaint to his supervisor. Yesterday I got a CAT5e ethernet cable and connected my AppleTV, but got no visible changes to the choppy stream.
Can it really be my AppleTV? It is really strange that on my Mac I do get 49.1 Mbps on a wired connection and the stream on my AppleTV with a wired connection is slow and choppy. Thanks.
Cesar

Speedtest.net seems to be the most reliable source, did you use that to check your speed?
Did you check for interference on the network? If not istumbler.net will verify that for you.
Another common issue is DNS, it should be set to use your ISPs (Settings - network - configure DNS - should be set to automatic)
I would continue to complain to your ISP as you seem to be not getting what you're paying for and they could be throttling the connection further for ATV traffic.

I have had constant problems with my Verizon broadband internet service, and can only assume I will need to cancel my contract.

According to Verizon, my family is somehow using 15 to 16 GB of data per month on our unlimited data plan, sometimes more. This is a jump from 4 to 6 GB in the spring of 2012. We have done nothing to justify such a huge surge in data usage per month, but I don't seem to be able to get any satisfactory answer from Verizon as to what's going on. Our time spent on the Internet is no different than it's ever been. Last month, customer service tried to suggest that a virus we had had on one of our computers must have caused the computer to suck up data without our knowledge, but the virus is gone and our data usage just keeps getting worse. To make matters even more painful, such high "usage" causes Verizon to slow our UNLIMITED data service to such a snail's pace that we can't get anything substantial done online. And, for some reason, we now constantly lose our signal. We are connected via USB, which is a poor way to connect, granted. But it worked fine in the spring of this year. In fact, it was faster than anything we had had previously. Go figure? I tried to download Java last week, and the computer indicated it would take 15hrs to download. What a waste!
Apparently, my only option is to switch to MiFi (we are in a rural location lacking DSL) for my household. And this will cost me at least $60 more per month. Why, pray tell, would I want to pay more money to solve a problem that Verizon cannot satisfactorily explain to me if there are no guarantees MiFi will work any better? I cannot get my money back if it fails to improve our situation. And what about the supposed data usage? Am I supposed to believe that my kids' Facebook time combined with our internet surfing eats up 3 to 4 times as much data as it did only a few months ago? I don't think so. Something is not adding up here. Oh...I do have one other option. Home Fusion broadband added to our account for even more money per month.
Bottom line? Spend more money that I don't have for unreliable service, with what I believe to be bogus data usage charges. I think I just need to cancel Internet service, paying the fee for breaking my contract of course, and take my business elsewhere.
Anyone else having these sorts of problems? What have you done about it?

Regardless with what carrier your with you might have the same issue, My recommendation would be to get a router that will help you with viewing live traffic and keep a tally of your usage and any device connected to your internet connection. You can go with the peplink balance 20 and be able to look at your traffic by the hour, daily, weekly, monthly or yearly. Look for trends, see what computers or devices are doing what I attached a screen shot so you can see an example of mine. You can purchase the router at 3gstore
http://i45.tinypic.com/6zc674.jpg

Blackbery Internet Service and Microsoft Exchange

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I am a computer consultant and it happens to all of my accounts that use BlackBerry, without the Blackberry Enterprise Server. So I'm sure that this issue has been reported and I am wondering if there is a fix, or is Enterprise server the fix.
Thanks.

Hello wharfrat_73,
Welcome to the BlackBerry Support Community Forums.
Please check out the following knowledge base article on Microsoft Outlook Web Access integration becomes invalid daily.
Link: http://www.blackberry.com/btsc/KB10536
Thank you
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
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Criminally bad customer service and unethical contracts

I initiated my service with Verizon in April 2012. I was forced to move from my apartment a few months ago and my new roommates already had internet/TV so I opted to simply cancel my service. I figured there was only 4-5 months remaining on the agreement, so I'd just pay the ETF on that and resume service again down the road.
Instead, I'm being told that a package change I made about a year ago re-upped the contract that I was already under which added another 12 months or so to the ETF and my final bill over $200. I called to dispute this, because I was never informed of this extension when I upgraded, and the customer service representative agreed - submitting for an $80 credit last week. I check my bill again today and the credit has not gone through. I call Verizon and they inform me the adjustment was denied during an audit. Nobody called, nobody emailed, nobody texted to explain this to me. I had to find out on my own. I spoke with a supervisor who advised me that there who informed me that the charge is valid and he would not re-submit for credit. He, like the rep before him, was pretty apathetic to my situation and pretty much tried to brush me off.
Here's my thing... I didn't agree to this contract. I didn't authorize this contract. How is it even legal to re-up a contract while you're barely already under one... let alone how is it ethical to do so? I explained in as simple of terms - either you can re-authorize this contract which will take some of the bad taste out of this experience for me, at which time I will pay the bill promptly, salvaging the possibility that I might return to your company in the future.... OR you can continue disrespecting me as a customer, insist on this extortion of a charge, at which point I will just let it go to collections and settle with the agency for a smaller balance anyway, and take my business to your competitors while bad mouthing your company for the unbelievably terrible customer service I've experienced thus far.
You're a big company, and losing one customer won't break you. I'm simply giving you the choice. Is it smarter to take $120 today or lose $200 (plus hundreds of dollars in future business) tomorrow? What is a customer worth to you?

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Dissappointing Service and Bad Product

This message is written by an highly dissappointed customer to toshiba forums so people in Toshiba would understand and react towards customer benefits and customer service.
I got a new toshiba laptop back in November 2010 and it was working fine until one day it just says i wont start. It doesnt start and goes to blue screen. The first time i call in they say sir you need to recover the Laptop which i did and the process stopped while the call got disconnected too and i called in again they asked me to do it all over again which i did, ok which didnt work by the way and they told me i need to order new disk to fix this issue which is due to something which i dont even know. Toshiba doesnt give recovery disk with their laptops when you first buy them and than i said alright lets get the disk to get the problem solved guess what i paid some money and got the disk i was sure it wasnt going to work but i tried as per their request and it didnt so they said i need to send in the product. My badluck i was out of the country than as i have to travel in and out a lot for work, i spent a $125 for shipping from Cayman Islands to their service center, they worked on it for 7 to 10 days and sent it back to me saying its working, i told them to ship it to my US address which i went after 2 months and checked my latop which turned to be exactly the same as i sent them so i called the service center and they said we are very sorry but we fixed all the issues i am unsure why its not working (I still see the blue screen before rebot). So i go through a big set of trouble shoting as now the technicians are zapped how can this happen even when the system is sent to service center its not working so i tried receovery again no results. So i have to send the laptop back again luckily i was in the US at that time, so they take 10 to 12 days again to fix this thing and send the laptop back to me at the US Address so i am super excited that it is fixed and i tell my friend to ship it back to me in cayman islands from NJ and he spends another $125 and i get the laptop works killer for 2 days and than boop the Wireless is gone bad.. I am sick at this movement and i dont want to call Toshiba again so i am like let me restore it will work.. guess what it did but than in 2 more hours boop wireless gone again.
So i get really pissed and call their customer service department and they asked me what happened bla bla and i explained them they transfered me to a Case Manager or Case Relation Manager her name was Kim. I said Kim i sent my laptop in several times to get it fixed the cost of the laptop is $500 and i spend $350 already ont he shipping and recorvery disk if i send the laptop again i will spend more money than its worth and i am still not sure if you guys will have a solution.
I told her there is something wrong with the Product and not your Customer Support, Technical Team or Repair Center. You clearly see these problems you laptop is defective i am asking for an exchange, she bluntly says no its not the product which really means she doesnt trust the customer and she doesnt even care what we are facing as a problem.
At the end i said " I spent $1000 to buy this laptop 12 months back paid $350 on top of it to fix the laptop and used it only for 45 to 60 days and i am very dissapointed by Toshiba as my $1350 is going in the waste basket. She says sorry sir i will write your complain down and thanks for choosing toshiba.....
I am dissappointed and i need every **bleep** toshibian to know that let it be the customers or the managers or the employees this is not good product and not good support.
I will tell you for sure you lost me as your customer and i am extremely dissappointed with what has happened to me and i am sure if you think it your self you would feel this is wrong...
If i paid $X for a product i expect it to deliver something to me.
Jay

Hi ! Sorry your having problems. This forum has very little contact with the repair department. We are all volunteers that try to assist Toshiba owners with problems. Sense you only posted here to complain; we can listen, but do not know what problems you were having so would be impossible to speculate. There may be more replies later. Week ends are rather slow here on the forum as we also have our lives to live and do not log on 24/7. What do you use for anti-virus protection??
Dokie!!
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

Can I ditch my landline internet service and use a network extender & hotspot instead?

I live in a rural area with lousy landline internet access but a pretty good cell signal. I've heard that a person can use the combination of internet extender & jetpack for internet access. Is that correct, or do I need to have DSL in order to use the network extender?
And is it necessary to spend $250 for a network extender? It looks like they ordinarily run around $50. Why is the Verizon one so steep?

The network extender requires a landline internet connection to function correctly.

Bad Customer Service and Liars

So I have only had ATT for a month and am already feeling the horrible service. I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), even though I had the form that the installation guy gave me saying cable and internet. After 2 hours of multiple transfers on the phone and arguing (they tried to tell me I didn't irder cable, even though I had the cable box sitting in front of me hooked up to the TV), they finally said they will add on the cable and it would be the original price I was quoted (106 a month I believe). After that, I noticed a bill for $170, including an installation fee (which was suppose to be free when I ordered my cable originally) and another fee for changing my plan mid-cycle. This month, I check my account, and its $140 dollars for some more miscellaneous charges, and not my original quoted $106. What is going on with them? They first messed up my original order, then charged me extra to fix the mistake THEY made, and blatantly lied to me on the phone that they would take care of it. How did you deal with your problem/ get ahold of them? I will be attempting to call tomorrow to resolve the issue, and will definitely let my lawyer know what they are trying to do to me, given the fact that I did not break any contracts and they've broken their contract with me. Is there any way there's someone from ATT on these message boards to send messages to?

http://www.att.com/shop/wireless/data-plans.html
I included a link to the information on the mobile share plan, Next financing and 2 year, contract subsIdy plan.
It is apparent you do not understand how it works and how you have been paying for your phone all along.
All customer must chose how to pay for their phone, either 2 year contract or Next financing. No matter which you chose, you end up paying about the same for the phones.
If you chose 2 year contract, you pay a one time upgrade fee of $40, lose the line discount you got for using Next. ( Your line fee has always been $40, the discount shows on previous bills )
You pay for a data allotment.
You pay communication taxes.
FYI, Verizon will not give you unlimited data. Verizon has an almost identicle plan to ATT. Including an upgrade fee, $40 line fee, Edge = Next. Read the fine print on Sprint, it is not unlimited because it is very throttled.

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Bad internet reception and freezing

My ipad had super recption when I first bought it and everything would load very quickly. Now a week later I have had email freeze twice and I have had to reset it and now I continually have no internet reception. I have gone from a gen 1 to this one and used to never have problems with reception. Is this just my device or the new ipad in general?

Hello,
I just received my MBP and I can't believe apple could keep ignoring this serious problem. I have a Dlink router and it works terrific with an old sony vaio but not with my brand new Mac!!! Actually my Airport detect several of the wireless networks around home including mine, but the signal indicator remains gray and the message:"there was an error joining the AirPort network "XXXXX" " is shown. What the **** are they doing at Apple? I use to be very confident about the quality of Macs but now ... Please Apple, stop being so arrogant and respect your costumers!!!! Provide a solution

Bad customer service, and misinformation

This first started when my old phone went out and I went to the local store. The customer service representative was downright rude and basically telling me what I was going to get . Online I was eligible for a phone with no down payment provided I agreed to a two year contract. I was fine by this, considering I had done the next plan,and even though my old phone was paid off, I was still paying the fee for the next plan. The customer service rep informed me that he would not do a contract, that I needed the next plan at 36 months ,and this is cheaper than a 2 year contract. He also told me that I would have to do the online deal for an in store pick up, which I did. My order for in store was canceled by an unnamed in store associate, and shipped from the local store I had problems with to my house. Got the phone, the grievances don't end there. We were told that I would be charged a one time fee of $40 dollars, it was noted for our account, not only did one person tell us about that one time fee ,but 3. I get a text saying it's going to be a $40 fee every month, and that this is also a penalty fee for going with a contract. At no point, from anyone, was there any mention of penalties for a contract until today. I asked if I could just switch it to the next plan to avoid these penalties, since I can decide to change that within 15 days if I am not happy. I am told that I can not change it to the next plan, and if I do switch, I have to pay the entire price for the phone, pay the monthly fee for said phone for the next plan, send said phone back, request same phone again for the next plan. Why would I have to pay full price, the entire price of the phone, and still pay the lease price for the next plan for 24 plus months? That would mean that you get double the money out of me and I pay the price of two phones for one. Why would you not include, or tell your customers that if they decide to go with the two year contract, you're going to charge a penalty? Why would you mislead, make note of on the account, and tell customers that this is a $40 one time fee, and then they get a text saying it's monthly, and when called you don't honor what has been noted to the customer. I have been with you guys for 8 years. Verizon ,and Sprint are willing to buy out my contract, let me get another phone of my choice with an identical plan, except with unlimited data, for $100 dollars cheaper. And instead of trying to resolve the entire problem starting with in store customer service, your rep tells me to go to another store, the see the notation of what I was told on my account, and says sorry they can't help me, and good luck with my new carrier should I choose to go to them.
I think I should choose to go with them, and I should choose to contact the BBB about customer service, misleading and with held information, and not honoring a contract, and notation of said contract.

http://www.att.com/shop/wireless/data-plans.html
I included a link to the information on the mobile share plan, Next financing and 2 year, contract subsIdy plan.
It is apparent you do not understand how it works and how you have been paying for your phone all along.
All customer must chose how to pay for their phone, either 2 year contract or Next financing. No matter which you chose, you end up paying about the same for the phones.
If you chose 2 year contract, you pay a one time upgrade fee of $40, lose the line discount you got for using Next. ( Your line fee has always been $40, the discount shows on previous bills )
You pay for a data allotment.
You pay communication taxes.
FYI, Verizon will not give you unlimited data. Verizon has an almost identicle plan to ATT. Including an upgrade fee, $40 line fee, Edge = Next. Read the fine print on Sprint, it is not unlimited because it is very throttled.

Bad Pool Caller and Bad Pool Header issue

Hi,I recently upgraded my system from Windows 8 to Windows 8.1. Since then it doesn,t start normally. Mainly give Blue screen with error Bad Pool caller, Bad pool header, Service Exception error, Driver corrupted expool. The system never hibernate or sleep. Please help.

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that after upgrading to Windows 8.1 you are experiencing various BSOD errors. I am happy to assist with this. Did this start immediately after the upgrade to Windows 8.1, or was it shortly after? Checking online for those messages, I found suggestions about conflicting drivers, multiple antivirus programs in use. Here are a few examples I found from the Microsoft support forums. Something within may be of use to you. driver expool corrupted windows 8 - answers.microsoft.comBAD_POOL_CALLER error in Windows 8.1 - answers.microsoft.comsystem service exception error blue screen - answers.microsoft.com It may also be useful to open your own thread on the Microsoft Forums, as often the experts there are looking for dump files to look for specific causes. I hope this helps.

Worst internet service and support I've ever had

every single day for the last THREE weeks almost I've called and complained about my awful service. I'm so frustrated at this point that I'm ready to go into a random comcast call center near by and start screaming at people who can't even help me. I've called at least 10 times, I've done your awful internet chat support at least 10 times and all I keep getting is the same read scripts from people who have no idea what they're talking about. POWER CYCLING DOES NOT WORK, THE TECHNICIAN WHO WAS OUT HERE AT NOON THREE DAYS AGO DID NOT WORK BECAUSE MY PROBLEM IS AFTER 6:30PST EVERY SINGLE DAY. I'm paying almost $360 a month for all my services with comcast and I still can't get any decent support? this is ridiculous. I have friends who live literally 30 minutes in TWO directions from me who aren't getting any issues and have the cheapest service you guys offer while I have the most expensive. unreal how awful this has been. I'm hoping someone from comcast actually reads these forums because I'm already spreading the word about how ridiculous this has been. I've never been so disappointed by something I pay so much money for. it doesn't matter if it's 100% on a comcast backbone or a different backbone once it hops, my internet is awful, but I have no other options for internet in my area.. maybe somebody on these forums can find a way for me to get comcast to listen. C:\Users\LighTsouT>tracert esea.net Tracing route to esea.net [104.16.93.39]over a maximum of 30 hops: 1 3 ms 4 ms 4 ms 10.0.0.1 2 12 ms 14 ms 14 ms 50.174.98.1 3 17 ms 18 ms 17 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 21 ms 19 ms 18 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 22 ms 17 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 90 ms 84 ms 69 ms he-0-15-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.86.222] 8 103 ms 119 ms 134 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33] 9 122 ms 114 ms 115 ms xe-0-1-0-14.r02.snjsca04.us.ce.gin.ntt.net [129.250.207.46] 10 108 ms 119 ms 124 ms 104.16.93.39 Trace complete. C:\Users\LighTsouT>tracert 198.144.179.98 Tracing route to 198-144-179-98-host.colocrossing.com [198.144.179.98]over a maximum of 30 hops: 1 2 ms 4 ms 4 ms 10.0.0.1 2 32 ms 19 ms 23 ms 50.174.98.1 3 19 ms 14 ms 13 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 22 ms 23 ms 25 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 19 ms 29 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 29 ms 29 ms 34 ms he-0-14-0-0-pe03.11greatoaks.ca.ibone.comcast.net [68.86.83.158] 8 67 ms 64 ms 59 ms ae12.sjc12.ip4.gtt.net [173.205.58.169] 9 152 ms 140 ms 139 ms et-5-1-0.chi11.ip4.gtt.net [141.136.110.18] 10 148 ms 149 ms 139 ms servercentral-gw.ip4.gtt.net [173.205.55.142] 11 * * * Request timed out. 12 164 ms 164 ms 149 ms 198-144-179-98-host.colocrossing.com [198.144.179.98] Trace complete. C:\Users\LighTsouT>tracert comcast.net Tracing route to comcast.net [69.252.80.75]over a maximum of 30 hops: 1 2 ms 4 ms 4 ms 10.0.0.1 2 12 ms 19 ms 19 ms 50.174.98.1 3 22 ms 15 ms 19 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 27 ms 19 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 17 ms 24 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 144 ms 154 ms 139 ms be-10919-cr01.1601milehigh.co.ibone.comcast.net[68.86.85.154] 8 118 ms 123 ms 119 ms he-0-13-0-0-ar01.area4.il.chicago.comcast.net [68.86.94.126] 9 42 ms 44 ms 44 ms te-3-1-ur03-d.cmc.co.ndcwest.comcast.net [68.86.132.46] 10 107 ms 114 ms 119 ms urlrw01.cable.comcast.com [69.252.80.75] Trace complete. C:\Users\LighTsouT>tracert twitch.tv Tracing route to twitch.tv [192.16.71.176]over a maximum of 30 hops: 1 5 ms 4 ms 4 ms 10.0.0.1 2 18 ms 19 ms 24 ms 50.174.98.1 3 19 ms 14 ms 20 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 19 ms 19 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 16 ms 21 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 94 ms 79 ms 84 ms he-0-11-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.85.242] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Users\LighTsouT>tracert 72.5.102.179 Tracing route to c-72-5-102-179.managed-vds.internap-denver.nfoservers.com [72.5.102.179]over a maximum of 30 hops: 1 6 ms 4 ms 4 ms 10.0.0.1 2 18 ms 19 ms 14 ms 50.174.98.1 3 18 ms 14 ms 14 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 27 ms 29 ms 34 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 17 ms 24 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 95 ms 104 ms 113 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net[68.86.86.26] 8 75 ms 66 ms 58 ms 50.248.118.238 9 56 ms 49 ms 44 ms be2015.ccr21.sfo01.atlas.cogentco.com [154.54.7.173] 10 103 ms 99 ms 106 ms be2086.ccr21.slc01.atlas.cogentco.com [154.54.3.186] 11 140 ms 129 ms 144 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25.65] 12 103 ms 92 ms 99 ms te0-0-2-0.rcr12.b006467-1.den01.atlas.cogentco.com [154.54.45.182] 13 148 ms 114 ms 119 ms 38.122.114.46 14 48 ms 49 ms 49 ms mpr2.po1-bbnet1.den.pnap.net [216.52.40.7] 15 113 ms 109 ms 104 ms c-72-5-102-179.managed-vds.internap-denver.nfoservers.com [72.5.102.179] Trace complete. THIS IS A 100% COMCAST BACKBONE HERE. I'M TIRED OF HEARING THE "it's not on our end, this is happening after the 4th jump so it's not comcast's fault anymore" excuse. IT'S COMCAST'S FAULT, I JUST WANT IT FIXED. Tracing route to comcast.net [69.252.80.75]
over a maximum of 30 hops:
1 2 ms 4 ms 3 ms 10.0.0.1
2 12 ms 31 ms 17 ms 50.174.98.1
3 16 ms 14 ms 21 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68
.87.196.9]
4 23 ms 16 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151
.78.185]
5 18 ms 19 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 176 ms 176 ms 169 ms be-10919-cr01.1601milehigh.co.ibone.comcast.net
[68.86.85.154]
8 181 ms 185 ms * he-0-13-0-0-ar01.area4.il.chicago.comcast.net [6
8.86.94.126]
9 44 ms 49 ms 54 ms te-3-1-ur03-d.cmc.co.ndcwest.comcast.net [68.86.
132.46]
10 158 ms 159 ms 169 ms urlrw01.cable.comcast.com [69.252.80.75]
Trace complete.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Bad internet service and bad landline

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