Worst internet service and support I've ever had

every single day for the last THREE weeks almost I've called and complained about my awful service. I'm so frustrated at this point that I'm ready to go into a random comcast call center near by and start screaming at people who can't even help me. I've called at least 10 times, I've done your awful internet chat support at least 10 times and all I keep getting is the same read scripts from people who have no idea what they're talking about. POWER CYCLING DOES NOT WORK, THE TECHNICIAN WHO WAS OUT HERE AT NOON THREE DAYS AGO DID NOT WORK BECAUSE MY PROBLEM IS AFTER 6:30PST EVERY SINGLE DAY. I'm paying almost $360 a month for all my services with comcast and I still can't get any decent support? this is ridiculous. I have friends who live literally 30 minutes in TWO directions from me who aren't getting any issues and have the cheapest service you guys offer while I have the most expensive. unreal how awful this has been. I'm hoping someone from comcast actually reads these forums because I'm already spreading the word about how ridiculous this has been. I've never been so disappointed by something I pay so much money for. it doesn't matter if it's 100% on a comcast backbone or a different backbone once it hops, my internet is awful, but I have no other options for internet in my area.. maybe somebody on these forums can find a way for me to get comcast to listen. C:\Users\LighTsouT>tracert esea.net Tracing route to esea.net [104.16.93.39]over a maximum of 30 hops: 1 3 ms 4 ms 4 ms 10.0.0.1 2 12 ms 14 ms 14 ms 50.174.98.1 3 17 ms 18 ms 17 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 21 ms 19 ms 18 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 22 ms 17 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 90 ms 84 ms 69 ms he-0-15-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.86.222] 8 103 ms 119 ms 134 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33] 9 122 ms 114 ms 115 ms xe-0-1-0-14.r02.snjsca04.us.ce.gin.ntt.net [129.250.207.46] 10 108 ms 119 ms 124 ms 104.16.93.39 Trace complete. C:\Users\LighTsouT>tracert 198.144.179.98 Tracing route to 198-144-179-98-host.colocrossing.com [198.144.179.98]over a maximum of 30 hops: 1 2 ms 4 ms 4 ms 10.0.0.1 2 32 ms 19 ms 23 ms 50.174.98.1 3 19 ms 14 ms 13 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 22 ms 23 ms 25 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 19 ms 29 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 29 ms 29 ms 34 ms he-0-14-0-0-pe03.11greatoaks.ca.ibone.comcast.net [68.86.83.158] 8 67 ms 64 ms 59 ms ae12.sjc12.ip4.gtt.net [173.205.58.169] 9 152 ms 140 ms 139 ms et-5-1-0.chi11.ip4.gtt.net [141.136.110.18] 10 148 ms 149 ms 139 ms servercentral-gw.ip4.gtt.net [173.205.55.142] 11 * * * Request timed out. 12 164 ms 164 ms 149 ms 198-144-179-98-host.colocrossing.com [198.144.179.98] Trace complete. C:\Users\LighTsouT>tracert comcast.net Tracing route to comcast.net [69.252.80.75]over a maximum of 30 hops: 1 2 ms 4 ms 4 ms 10.0.0.1 2 12 ms 19 ms 19 ms 50.174.98.1 3 22 ms 15 ms 19 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 27 ms 19 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 17 ms 24 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 144 ms 154 ms 139 ms be-10919-cr01.1601milehigh.co.ibone.comcast.net[68.86.85.154] 8 118 ms 123 ms 119 ms he-0-13-0-0-ar01.area4.il.chicago.comcast.net [68.86.94.126] 9 42 ms 44 ms 44 ms te-3-1-ur03-d.cmc.co.ndcwest.comcast.net [68.86.132.46] 10 107 ms 114 ms 119 ms urlrw01.cable.comcast.com [69.252.80.75] Trace complete. C:\Users\LighTsouT>tracert twitch.tv Tracing route to twitch.tv [192.16.71.176]over a maximum of 30 hops: 1 5 ms 4 ms 4 ms 10.0.0.1 2 18 ms 19 ms 24 ms 50.174.98.1 3 19 ms 14 ms 20 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 19 ms 19 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 16 ms 21 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 94 ms 79 ms 84 ms he-0-11-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.85.242] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Users\LighTsouT>tracert 72.5.102.179 Tracing route to c-72-5-102-179.managed-vds.internap-denver.nfoservers.com [72.5.102.179]over a maximum of 30 hops: 1 6 ms 4 ms 4 ms 10.0.0.1 2 18 ms 19 ms 14 ms 50.174.98.1 3 18 ms 14 ms 14 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 27 ms 29 ms 34 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 17 ms 24 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 95 ms 104 ms 113 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net[68.86.86.26] 8 75 ms 66 ms 58 ms 50.248.118.238 9 56 ms 49 ms 44 ms be2015.ccr21.sfo01.atlas.cogentco.com [154.54.7.173] 10 103 ms 99 ms 106 ms be2086.ccr21.slc01.atlas.cogentco.com [154.54.3.186] 11 140 ms 129 ms 144 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25.65] 12 103 ms 92 ms 99 ms te0-0-2-0.rcr12.b006467-1.den01.atlas.cogentco.com [154.54.45.182] 13 148 ms 114 ms 119 ms 38.122.114.46 14 48 ms 49 ms 49 ms mpr2.po1-bbnet1.den.pnap.net [216.52.40.7] 15 113 ms 109 ms 104 ms c-72-5-102-179.managed-vds.internap-denver.nfoservers.com [72.5.102.179] Trace complete. THIS IS A 100% COMCAST BACKBONE HERE. I'M TIRED OF HEARING THE "it's not on our end, this is happening after the 4th jump so it's not comcast's fault anymore" excuse. IT'S COMCAST'S FAULT, I JUST WANT IT FIXED. Tracing route to comcast.net [69.252.80.75]
over a maximum of 30 hops:
1 2 ms 4 ms 3 ms 10.0.0.1
2 12 ms 31 ms 17 ms 50.174.98.1
3 16 ms 14 ms 21 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68
.87.196.9]
4 23 ms 16 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151
.78.185]
5 18 ms 19 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 176 ms 176 ms 169 ms be-10919-cr01.1601milehigh.co.ibone.comcast.net
[68.86.85.154]
8 181 ms 185 ms * he-0-13-0-0-ar01.area4.il.chicago.comcast.net [6
8.86.94.126]
9 44 ms 49 ms 54 ms te-3-1-ur03-d.cmc.co.ndcwest.comcast.net [68.86.
132.46]
10 158 ms 159 ms 169 ms urlrw01.cable.comcast.com [69.252.80.75]
Trace complete.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Vendor evaluation - General Service and support

Hi
What are the subcriteria that can be under General Service and support?
How the scores are calculated for this?\
If manual where can we enter the scores for these?
Regards
Soumen

Hi,
Following are the answers for your questions.
What are the subcriteria that can be under General Service and support?
Ans: - Subcriteria can be defined by us as per our requirement but SAP has provided following 2 Subcriteria;
- Quality of service
- Service timeliness
How the scores are calculated for this?
Ans: - For above 2 subcriteria, you can assign a scoring method as following;
C Determination from quality rating of service
D Determination from timeliness rating of service
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Criteria > Here maintain subcriteria for Service criteria and assign the scoring method
At the time of processing Service Entry Sheet, under "Vendor evaln" Tab, you will have option to enter scores for the following subcriteria
- Quality of service
- Service timeliness
Once you enter scores here, it will get calculated in ME61, if automatic evaluation is configured for above 2 subcriteras
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Purchasing Organization Data for Vendor Evaluation > Here for Service criteria and it's subcriteria do not activate manual maintenance indicator
If manual where can we enter the scores for these?
Ans: - And if you want to maintain values manually for Service criteria and subcriteria then activate the manual maintenance indicator in above config path and then maintain it duirng ME61 (Vendor Evaluation)

This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information.

I am trying to update my Airport Extreme. I go into the Airport Utility and this is the message attached I get when clicking on it.
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information." That;s it.
I guess I can hard reset it, but this seems weird. Any advice would be nice.
Thank you.

Dear Bob, I have same problem:
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information."
My MBAir is running OSX 10.9.3 and the AIrPort Extreme I'm trying to use is A1143.
Thanks

Serial number not working in service and support coverage!?

I am entering my hardware serial number into the service and support coverage box and it says that they have nothing on there records.
Registered 4 months ago. anyone else have this problem?

If you are having problems on Apple's registration website, call Apple Customer Relations - 1-800-767-2275. You can check our coverage and/or register over the phone w/them.

I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more information."

I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?

This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express.

HT1998 How can I administer a Gen 1 Airport Express from Airport Utility 6.3.2 (OS 10.9). I can see the base station but get the message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more inform

How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?

Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC.

Error creating communication to SAP Service and Support.

Hi guru,
I hava an error while configuring in SAP solution manager 7.0 SP12 in SPRO transaction the "initial configuration part I " : the wizard configuration give me the error "Error creating communication to SAP Service and Support"
Error creating communication to SAP Service and Support
Message no. IMG_FASTCONF004
Diagnosis
Error creating communication to SAP Service and Support.
If i create the two RFC connection manually ( SAP-OSS and SAP-OSS-LIST-O01 ) then when I returned to SPRO to make the "initial configuration part II " this tell me that there is an error in basis configuration.
How can I solve this problem ?

markus , this is the first step i made after the installation of Sol Manager : this step have created the RFC SAPOSS ( and is working ).
Ok - good.
I am speaking about solution manager , that in basic configuration try to create the other RFC.
yes - I´m aware of that.
I would update to the latest service pack first (SP17 or SP18) before you start with the confiugration. The new SPs have much better wizards. SP12 is pretty old already.
Markus

My serial number is C38JL043DTWD but lose from last 3 week and 28 October expire for service and support coverage how can I claim?

My serial number is C38JL043DTWD but lose from last 3 week and 28 October expire for service and support coverage how can I claim?

Sorry, but I don't understand your question. If you are questioning the stated expiration date of your warranty, when did you buy the iPhone and from what dealer? You may wish to post in your native language if you are uncomfortable posting in English.
Regards.

HT4262 This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.

In my Airport Utility a read the following message:
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support." What do I have to do ?? I can use my airport.

I assume that your MacBook Pro is running OS X Mountain Lion ... correct? If so, version 5.6 can run just fine on this version of OS X; it just can't be installed in the traditional way.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder.

HT1349 Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

Normally must register an AppleCare plan before the original warranty on the Mac expires. If you have problems registering the AppleCare plan for your MacBook, call Apple tech support and ask to be connected to AppleCare Plan Adminstration.
For future posts, please make sure you're in the most appropriate forum for the product or service you're asking about. You'll be most likely to get quick and accurate help that way.
Regards.

RV042 - I have customer who upgraded to 20 meg cable internet service and can only get 10 meg thru the router.

RV042 - I have customer who upgraded to 20 meg cable internet service and can only get 10 meg thru the router. The customer had upgrade to a 20 meg cable internet service from a 10 meg service. The customer is only able to get the 20 meg service going from cable modem to PC. If he goes thru the RV042 router, he is only getting up to 10.7 down and 1.37 up. Additional steps taken….He had a Linksys SRW224P switch connected to the RV042 router and we had disconnected this switch for testing purposes. We performed the speed test again and we get the same speed results so we know the switch is not the issue.He had upgraded to firmware version 1.3.12.19 – TM Feb 13, 2009 – tested speed and no change.We accessed the web management interface and tried several modifications. This includes the following…..- We disabled the firewall – no change- We disabled SPI with is the Stateful Packet Inspection (I was thinking this one would do it) – no change in speed.- We disabled DoS (Deny of Service) – no change.- We set MTU to Manual and tested various byte increments based on MTU ping testing. – Once again, no change in speed. He is NOT using Load balancing on the routerHe has NO access rules but does have a few port forwards. Finally, with each change, he is saving the changes on the router.

You are expecting 20MB throughput on a $150 router? Well, ok, maybe.. Can you check on your router or switch if the port is set or auto negotiated to 10 or 100? That could explain 10MB limit (although technically a 10Mb port is considered 20Mb theoretical max throughput as 100Mb port is considered 200Mb per Cisco). So maybe you ended up with 10/half somehow? MTU 1500 would also be good for that connection I think and to try to get max throughput.

WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

i bought the new thinkpad and recd the end of dec 2012. I recoomended it to many in my company and am sorry they all started buying them. We all got the ultra book think pads. My was core 17-quite expensive/4333 SERIES. I bought iT with the warranty. NOTE- WHEN YOU BUY THE THINK PAD - YOU NEED THE EXTRA WARANTY NO ONE TELLS YOU ABOUT -PRO WARRANTY.THE WARANTY YOU GET FOR 3 YEARS IS BOGUS.
i USED MY THINK PAD LIGHTLY AND ALWAYS TOOK GOOD CARE OF IT. I PREPARED FOR 6 MONTHS A PROJECT AND HAD IT SAVED TO MY HARD DRIVE BUT NO COPIES. THE MACHINE WENT COMPLETELY DEAD. I PANICKED AS THE INFO WAS NEEDED FOR A MAJOR PRESENTATION I AM MAKING NEXT WEEK.
i CALLED LENOVA IMMEDIATELY AND THEY FGAVE ME 5 PHONE NUMBERS SO I CAN BRING IT IN AND HAVE IT SERVICED. IT WAS UNDER WARANTY UNTIL 2015.
ALL 5 PLACES THEY GAVE DO NOT FIX THE COMPUTERS. I CALLED LENOVO BACK BECAUSE THEY COULD NOT EVEN FIND A DEALER THAT COULD FIX THE MACHINE. I SENT IT TO THEM ON THE 25TH. ON THE 27TH I USED MY CASE NUMBER AND FOUND IT WAS IN REPAIR. I CALLED ON THE 27,28,29,30,1,2,3, I SPOKE TO EVERY DEPARTEMT AND COLLECTIVELY SPENT 30 HOURS OF TIME(YES I WAS HING UP ON, SENT TO WORNG DPARTMENTS, PLACED ON HOLD FOREVER) TRYING TO TRACK MY COMPUTER AND THE PROBLEM. EVERY PERSON SAYS "I AM SORRY, I UNDERSTAND , ETC. THEY DO NOT. I NEEDED TO EITHER RETRIEVE THE INFO FROM THE HARDRIVE OR HAVE IT REPAIRED BEFORE I LEAVE FOR EUROPE IN 2 DAYS FOR A POWER POINT PRESENTATON THAT TOOK 6 MONTHS TO PREPARE AND NO BACK UP. FINALLY I WAS TOLD THE ADAPTER PORT WAS BROKEN AND THE COMPUTER BOARD BURNT OUT AND TO GIVE THEM 950.00 TO FIX A COMPUTER I DID NOT DROP, TAMPER WITH OR BREAK. i USED THE POWER CORD THEY GAVE ME AND CANNOT UNDERSTAND HOW THEY CAN CHARGE ME FOR A COMPUTER THAT IS NEW-WITHOUT A SCRATCH AND UNDER THE WARRANTY THEY SOLD ME. WHY DID I BUY A WARRRANTY?. SHAME ON IBM AND LENOVO. 950.00 . SHAME ON YOU OVER AND OVER.
I SPOKE TO EVERY DEPARTMENT AND THEY KNOW NOTHING EXCEPT HOW TO TRANSFER ME FROM ONE DEPARTMENT TO ANOTHER DEPT. ONE MAN TOLD ME THE COMPUTER IS UNDER WARRANTY AND HE WOULD HAVE IT FIXED AND THEN TRANSFERED ME TO A MANAGER TO REVIEW ALL HE CONFIRMED. . AGAIN I WAS SENT TO TECH SUPPORT AND THEN SALES AND THEN WARRANTY AND BACK AGAIN. THERE IS NO MANAGER, JUST PEOPLE THAT PASS THE BUCK AROUND WITHOUT RESPONSIBILITY. i WROTE EACH PERSONS NAME DOWN -AND THE LIST IS LONG. i DID SPEAK TO THE WARRANTY DEPT AND I WAS TOLD I COULD NOT GET THE RIGHT WARRANTY AS THE MACHINE IS MORE THAN 90 DAYS OLD AND NOW IN REPAIR. . LENOVO KNOWS ONE THING- CHARGE THE CUSTOMER AND THEY DO NOT CARE ABOUT WHAT THEY DID WRONG OR THAT THE MACHOINE I RECIEVED WAS FAUTLY. I AM TO BLAME AND HELD HOSTAGE FOR 950.00. I FINALLY SPOKE TO A WOMAN WHO SAID SHE WOULD SEND MY CASE TO A MANAGER TO ESCALTE. SHE WAS CONDESCENDING AND HORRIBLE. I EXPLAINED THE PROBLEM AND TIMING AND SHE IS SORRY AND SHE UNDERSTANDS- BUT I DO NOT THINK ANYONE UNDERSTANDS THE WORDS THEY ARE SPEWING. IF THEY UNDERSTOOD- WHY IS IT GOING TO TAKE 3-5 MORE DAYS TO GET THE CASE TO ESCALATE.I WILL LEAVE ON A TRIP WITHOUT MY WORK AND ONE OF THESE DAYS -SOMEONE TILL WAKE UP AND JUST START THE WHOLE PROCESS OVER AND ASK ME THE PROBLEM AND DEMAND THE 950.00. WAKE UP IBM AND LENOVO AND KNOW I WILL DO ANYTHING I CAN TO DISCOURAGE MY COMPANIES AND ANYONE I AM ASSOCIATED WITH TO NOT CONSIDER IBM PRODUCTS.YOUR CUSTOMER CARE IS HORRIBLE. YOUR SYSTEMS AND TRAINING OF PERSONAL IS TERRIBLE. i WANT MY COMPUTER BACK, FIXED AND NO CHARGE AND ACCEPTED AS IT WAS UNDER THE WARRANTY I BOUGHT. iF THERE IS AN EXTRA PRO THNKPAD WARRANTY I NEED TO BUY- I AM MORE THAN HAPPY TO DO SO. i AM POSTING THIS BLOG ON ALL MY COMPANIES WEBSITES INCLUDING FACEBOOK, TWITTER ,LINKED IN -GLOBALLY. PERHAPS I WILL DO SOME GOOD IN WARNING ANYONE THAT WAS THINKING OF IBM PRODUCTS TO NOT BUY THEM

Dave,
Sorry to hear about your troubles - I can only imagine your frustration and the time crunch.
The best approach is to ask that your case be escalated to customer relations - this will usually take 24-48 hours and it sounds like that may be already in the works. Customer relations should be able to work with service and depending on the circumstances have the system repaired under your exisiting standard warranty terms.
A standard or extended warranty should be enough in most instances - the accidental damage upgrade is really to cover drops, spills, physically broken parts - cracked LCDs, hinges, etc. These types of damages are often rulled as "customer induced" and not covered under normal warranty which results in a billable ammount quoted for the repair.
Service applies their best judgement on these, but we recognize that circumstances can vary and so there is an escalation and review process to make sure we can intercede and help customers as appropriate given the particulars of the case.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

I have had constant problems with my Verizon broadband internet service, and can only assume I will need to cancel my contract.

According to Verizon, my family is somehow using 15 to 16 GB of data per month on our unlimited data plan, sometimes more. This is a jump from 4 to 6 GB in the spring of 2012. We have done nothing to justify such a huge surge in data usage per month, but I don't seem to be able to get any satisfactory answer from Verizon as to what's going on. Our time spent on the Internet is no different than it's ever been. Last month, customer service tried to suggest that a virus we had had on one of our computers must have caused the computer to suck up data without our knowledge, but the virus is gone and our data usage just keeps getting worse. To make matters even more painful, such high "usage" causes Verizon to slow our UNLIMITED data service to such a snail's pace that we can't get anything substantial done online. And, for some reason, we now constantly lose our signal. We are connected via USB, which is a poor way to connect, granted. But it worked fine in the spring of this year. In fact, it was faster than anything we had had previously. Go figure? I tried to download Java last week, and the computer indicated it would take 15hrs to download. What a waste!
Apparently, my only option is to switch to MiFi (we are in a rural location lacking DSL) for my household. And this will cost me at least $60 more per month. Why, pray tell, would I want to pay more money to solve a problem that Verizon cannot satisfactorily explain to me if there are no guarantees MiFi will work any better? I cannot get my money back if it fails to improve our situation. And what about the supposed data usage? Am I supposed to believe that my kids' Facebook time combined with our internet surfing eats up 3 to 4 times as much data as it did only a few months ago? I don't think so. Something is not adding up here. Oh...I do have one other option. Home Fusion broadband added to our account for even more money per month.
Bottom line? Spend more money that I don't have for unreliable service, with what I believe to be bogus data usage charges. I think I just need to cancel Internet service, paying the fee for breaking my contract of course, and take my business elsewhere.
Anyone else having these sorts of problems? What have you done about it?

Regardless with what carrier your with you might have the same issue, My recommendation would be to get a router that will help you with viewing live traffic and keep a tally of your usage and any device connected to your internet connection. You can go with the peplink balance 20 and be able to look at your traffic by the hour, daily, weekly, monthly or yearly. Look for trends, see what computers or devices are doing what I attached a screen shot so you can see an example of mine. You can purchase the router at 3gstore
http://i45.tinypic.com/6zc674.jpg

Blackbery Internet Service and Microsoft Exchange

We use Exchange OWA and Blackberry Internet Service to get corporate emails to our Blackberries. The only issue is when the Exchange server restarts for maintenance and the Blackberry Internet Serivce polls the server to look for messages and the server doesn't respond, it disables the e-mail account inside BIS. The only way to get it back is to login to BIS and reenable it. Is there any way around this issue? It seems that it shouldn't disable the account after one or two polls.
I am a computer consultant and it happens to all of my accounts that use BlackBerry, without the Blackberry Enterprise Server. So I'm sure that this issue has been reported and I am wondering if there is a fix, or is Enterprise server the fix.
Thanks.

Hello wharfrat_73,
Welcome to the BlackBerry Support Community Forums.
Please check out the following knowledge base article on Microsoft Outlook Web Access integration becomes invalid daily.
Link: http://www.blackberry.com/btsc/KB10536
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Bad internet service and bad landline

I am having horrible internet problems and landline issues. What can they do? They promised it would work had at Least 7 repair people here already? Why are they promising service when they can't keep it going?

nkasprzak wrote:
I am having horrible internet problems and landline issues. What can they do? They promised it would work had at Least 7 repair people here already? Why are they promising service when they can't keep it going?
Contact ATT Uverse Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse Internet and POTS service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Worst internet service and support I've ever had

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