Bad Optical Drive Replaced with a New MacBook Black!

Hello,
I just wanted to write and let you all know of my 1st experience buying a Mac computer. I needed a laptop, so I
decided on the MacBook. I saw BH Photo had some 1st generation
Macbooks at a decent price, so I took the plunge and bought one.
When it arrived, I tried loading Adobe's Creative Suite software,
however the optical drive keep rejecting the media. So I made an
appointment with an Apple Genius at our local Apple store. To my
surprise, after the Tech confirmed the drive was not working, he
asked me if it would be OK if he just replaced my whole machine. He
brought out a new machine which upgraded me to the 2nd generation
with a 2ghz duo core 2 processor, a full gig a ram, and a 6x
superdrive. Wow!
Well, when I arrived home, I once again went through the whole
process of setting up the machine. This time when I placed a cd in
the optical drive it made a horrible mechanical noise, like it was
taking a bite out it. I couldn't believe my bad luck.
Today, I took it back to the Apple Store, and again the Tech
confirmed there was something wrong with the drive. I really thought
that they would just replace the drive for me since they had already
upgraded my machine for free. However, the Tech asked me if I would
like the top of the line Black MacBook since I had to return a second
time. I couldn't believe it...I really had liked the looks of the
black MacBook, but could not justify paying nearly $200 just for the
black color.
Well, tonight I'm writing to you on my new MacBook Black laptop.
I've got the entire Creative Suite loaded on it along with Lightroom,
and I'm very happy with the performance thus far.
Apple has the best customer service I have ever dealt with...they
just might have won over a new customer for life!
Judgement of a company should not be solely on the mistakes they make, no company is going to be perfect, to me is a much better scale to see what they do about their mistakes...I love my new MacBook Black!
-Bryan
Salt Lake City, Utah

Awesome, another fellow BlackBook owner.
Coincidentally, I've found Apple's customer service is generally pretty good. I had to exchange my week-old Blackbook b/c of a slight seperation of the screen bezel (next to the iSight). They were really up-front "...this shouldn't be doing this...please have a seat, we'll exchange this for you right away...do you need us to transfer your data?" Wow. Not to rant, but this is a lot different than when we were at Best Buy a year ago and my g/f bought her Vaio (she teaches at a high school that is PC-only, no Mac at all). She uses her old G3 Lombard as a spare and it still runs beautifully.
The Vaio had a blemish on the lid (paint defect on the lid...bubbles) that we brought back the same day. No big deal, just want an exchange. The kid-manager-on-duty told us that it was "within manufacturer's specifications....restocking fee...etc." before even looking at it. We told him it wasn't a pixel, but a paint defect, and he could at least look at it before telling us to "pound sand." After a 10min demand for the store manager, they relented and exchanged the Vaio for us. Her Vaio just had an XP re-install this last weekend but is otherwise in excellent shape.
After our expeirence w/ my Macbook exchange (..."have a seat...transfer data..etc.") she bought herself a new Mac Mini and is anxiously awaiting it to arrive.
Happy Macs to all.
13" Core 2 Black Macbook   Mac OS X (10.4.9)   14" Core Duo HP Notebook XP SP2

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