Bad Yellow Cartridge message received after replacing Cyan Cartridge

Printer tells me Cyan Cartridge needs replacement --and I replacement.
instead of OK message Printer reports that Yellow Cartridge is missing or damaged  this was a full cartridge and had been working fine before.   Printer --Officejet  6500A Plus
Any solutions to this problem?

Hi Vince31,
I understand you have an Officejet 6500A Plus that is telling you to replace the yellow cartridge after replacing a cyan cartridge. I'm sorry to hear this has been happening, but I will do my best to assist you in resolving this issue.
I would recommend that you follow this The Following Ink Cartridge Appears to be Missing or Damaged document as it will walk you through ensuring everything is seated properly as well as cleaning the electrical contacts on the cartridges. If you get to Step Four where it advises to replace the cartridge, I'd like you to try something a little different. Remove all 4 cartridges and pull the power cord from the rear of the printer and don't plug it back in until about 30 seconds has passed. Once you've plugged the printer back in wait for it to say the cartridges are all missing or damaged. I'd like you put the yellow cartridge in first and then close the access door. The screen should then say that just the other 3 cartridges are missing. If that is the case then simply re-insert the rest of the cartridges and wait for the printer to quiet down before trying to print. If the cartridge continues to give you an error, call HP Tech Support for your area and inquire about getting the yellow cartridge replaced (as long as it's in warranty).
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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