BADI for saving a complaint

Hi all,
I have a requirement as follows:
There is a complaint ticket when the status is set to "Compensate by money " or " Compensate by product" and SAVED then the mail should be sent to the respective sales office unit head mentioning the status of ticket. For rest all status the mails should not be generated.
How do i go about it.
Should i go for classic BADI or Enhancement Spot in this scenario.
Please suggest .
Regards,
Navin C

Hi Navin,
I suggest you to use actions in order to send email when the complaint is saved, according to the status.
When using actions, you gain some advantages compared with BADI:
- The action is triggered in a new work process, it means that your complaint save event dont have to wait to execute your abap code;
- The SAP CRM has a standard action monitor, if something goes wrong, the user will be able to check;
- You can deactivate the email sending without ABAP effort;
Please take a look at this link, it is a Proof of Concept in which emails are triggered by the using of actions: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d03a6978-a10b-2a10-7baf-8428d86bf05f?quicklink=index&overridelayout=true
I hope it helps!
Kind Regards,
Gabriel Santana

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Edited by: priyankanukala on Feb 21, 2012 8:01 AM
Edited by: priyankanukala on Feb 21, 2012 8:04 AM

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Message was edited by:
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