Baffled - 9300 setting up email - user - password incorrect error message

I hope someone here can shed some light ofn this because I've spent 3 weeks trying to resolve and I'm still stuck after literaly hours on the phone to the network provider and exploring every possible potential cause.
About three weeks ago I upgraded my BB from Curve 9300 to 9380.  I copied settings using desktop software and transferred over to my new device.  All apps reinstalled fine and I set five email accounts including 3 (business emails) provided through a hosting account with Media Temple.  These all work fine and still do.
My old phone was to be given to a colleague, so I reset the device and put all setting back to default and followed the process indicated for a new SIM.  When we tried to set up email on the old device (9300) it wouldn't work giving an error message stating unable to verify account contact email provider.  I am the administrator of the email accounts so I know that the settings are correct., the network provider reset all settings for email etc and BIS account details  etc are all correct.  The email account works through outlook and can be accessed via webmail and we've tried password change and even deleted and set a new email account up but still the same problem - error message stating user or password incorrect.
I hoped that this was a problem with the settings on the old device (9300) which we could pin down and resolve however it seems not to be as now when I try to set up a new email account on my new device (9380) I get the same problem!!  User password error - when the details entered are 100% correct and on a device which I successfully set up the same type of email account !!
 I'm completely stumped and if anyone has or is experiencing a similar problem and has any info on this or has managed to resolve, I'd like to hear from you as I've explored everything I can think of with network and email hosts.
Solved!
Go to Solution.

You need to call your provider to inquire if the 9300 is properly registered on their network and to the SIM card account in the device. They need to confirm the correct BlackBerry Data Plan on that account, it is not uncommon for them to mistakenly not do this or provision the incorrect data plan,.
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