Banded Speed

Hi guys I'm back again, this time the problem is it appeared I'm on banded ip/sync speed. this week I according to my router stats I had few disconnection merely around 4am-7am. The first time it happened the sync speed went down and I noticed the SNR margin is around 19dB. I restarted the router around 10am and the sync speed went up again and ip profile followed in the afternoon. This morning I had disconnection around 6am the speed was very low and SNR margin is very unstable going as low as 2dB up to as high as 17dB. It keeps jumping around that range and disconnect at times when the SNR is very low. I've done the quite line test and there's no noise. Also connected to master socket(for the record). I restarted the router and managed to sync around 2mbps (I normally can sync around 4800kbps with no issue) but since the SNR margin is very unstable I got disconnected again. I cheked the sync speed and I'm on 600 kbps download speed/sync. I restarted and it went back to 2mps sync speed but now I'm on ip profile of .5mps. I've used the btwhosale tester and it seems I'm on banded speed which is .5mbps. I also check if there's an outage on my exchange using status.zen.co.uk (I don't know if it's reliable and it shows the was an outage from midnight up to 6am this morning). Tonight the SNR margin is pretty stable at 16dbs. Now my questions are, do i need somebody to do something about my speed or just wait and it will return to my normal speed by itself(4800kbps sync speed)? Is it safe to restart the broadband again to sync now or it will make the situation worse? Do I need SNR reset? it seems my SNR is high around 8-12dBs on normal days with the speed of 4700kbps. Here are my stats:
Thanks in advance!!!

Hi spicnspan7
as you are on the 20cn network then your IP Profile will need 3 to 5+ days of a stable connection before the DLM automatically increased your IP profile to the appropiate value in accordance to your sync speed.
As to your high noise margin this should also decrease with a stable connection.
If in 3+days time (with a stable connection) that the IP profile hasn't increased or that the noise margin is still high then the Mods can sort this out, however a 3+day stable connection is needed.
I'm no expert, so please correct me if I'm wrong

Similar Messages

Broad band speeds abysmal what's the process in ge...

How long before broad band speeds start to increase on a new connection had three days and speeds are abysmal what’s the process in getting things improved without being hit with isp usually bs speeds at present Download Speed 0.46 Mbps 0 Mbps 21 Mbps Max Achievable Speed Download speedachieved during the test was - 0.46 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 11.88 Mbps 2. Upstream Test: -provides background information. Upload Speed 0.98 Mbps 0 Mbps 0.83 Mbps Max Achievable Speed

Speed seams better this eve is there a settling in period ?
btspeedtester results
. Best Effort Test: -provides background information.
Download Speed
11.56 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.56 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.88 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.88 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
hub last connected to internet and they will show your connection speed and noise margin
A/ 13:32:07, 15 Sep. ( 3866.130000) DSL is up
13:32:05, 15 Sep. ( 3864.680000) DSL noise margin: 6.00 dB upstream, 6.10 dB downstream
13:32:04, 15 Sep. ( 3863.750000) DSL line rate: 1151 Kbps upstream, 13528 Kbps downstream
Was btspeedtester done using a wired or wireless connection?
A/wired connection
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else?
A/ connected directly to BT FTTC (VDSL2) Faceplate (RJ11 socket) to to BT Home Hub 4 Router
Is the master the only phone socket in your home?
A/ yes master only socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
A/ Yes quiet line test fine no noise

Do you know any security breach in broad band speed test tools?

do you know any security breach in broad band speed test tools?

Ive yet to heard of a single mention of same. Stay on well known sites such as
http://www.speakeasy.net/speedtest/
there are many of them.

48 phone calls, 6 arranged visits,Broad band speed...

maxschnauzer
Visitor
Posts: 2
Registered: 22-10-2010
0
I used to get 4mb and still do out of the test socket BT ADSL V1.0 yet despite constant hassling   +6 visits (although only 3 turned up) all of whom confirmed circa 4mb at the test socket, I am still getting speeds barely above dial up. Router is a 4 month old Belkin N1
can someone offer any help with this. IP profile is 1000kbs
Re: Appalling download speeds
On 22-10-2010 14h28
many thanks
All tests have been run at speedtester.bt.com
Download speed achieved during the test was - 917 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Test Date: 19 October 2010 20:49
Connection Type: WiFi
Server: Sittingbourne
Download: 929 kbps
Upload: 353 kbps
Ping: 111 ms
Test Date: 18 October 2010 21:11
Connection Type: WiFi
Server: Sittingbourne
Download: 774 kbps
Upload: 370 kbps
Ping: 112 ms
Test Date: 31 May 2010 20:57
Connection Type: WiFi
Server: Sittingbourne
Download: 3258 kbps (happy days)
Upload: 371 kbps
Ping: 112 ms
External IP: 86.152.162.178
Internal IP: 192.168.2.2
Latitude: 51.2707
Longitude: 0.3906

A bit lost here ith these ADSL stats
The Belkin NI which is digital only shows the following
wan 88.155.238.25
lan   192.168.2.1
connection PPPoA
Wireless radio
channel 6
security wep64
bandwidth 20
Re the previous comment my problem is that I am getting 4mb at the socket (the latest one) as confirmed by the 3 engineers who turned up, but am getting less than 1mb through the router
I could accept this if the exchange was only feeding 1mb to the socket but its not. Up until June this year I received the higher rate (circa 4mb) and nothing else has changed so why am I being restricted to less than 1mb now?
If you think that less than 1mb is acceptable try downloading complex legal documents and drawings .Someting is wrong with the perception of this service if that is acceptable. It is clear that this is an universal problem judging by the no of posts on this site

B/band speed - tried everything - is there some ot...

Hi - when I first connect to the BTHomehub 2 the speed shows up to max, being around 8 i think but quickly drops back down to about 1.5 - the uplink runs at less than half a meg and despite several discussions with BT and installing an acc/plate - moving things around, plugging into master socket direct etc etc., it is still rubbish. BT tested the line and admitted I could only receive this speed in my area, despite paying as usual for their UP TO package.... I am waiting for Infinity to arrive too and am worried that there will be no difference. This is all extremely frustrating as my son is often disconnected from his games on xbox, especially at night. I personally suspect BT downgrade our line at night - i have asked them to increase the gain on the line too but they refuse to do it - I have been putting up with this for so long I could scream and am now on the verge of cancelling it all. Anyone got any suggestions? thanks :-(

Hi - here is the speed test result - much as i expected!
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2515 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 2515 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.24:9.7:86.06 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
360 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 360 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

Broad Band /Speeds and contacts??

Hi Newby poster here first time. I appear to have spoken to every nationallity and country in the the universe over the last month with regards to me chasing up a speed fault with my deal with BT, I think I have finally got in touch with "their Expert's" in Exeter and english spoken they appear to be a service to BT only looking at speeds, and know nothing about any exchange problems that may exist, when I asked why Open reach were at the exchange in force ( 3 vans) they had no Idea, I came across this youtube vid still denighed any fault, we have had an artical two weeks running in the local rag and an report on BBC scotland national news last week, but still no fault??    speed tests vary from 1.4 Mbps to 7.89 Mbps now settled down to some 6.1 Mbps and still checking but denigh any fault???
                                                                     777dixie.
Solved!
Go to Solution.

DATE
Time
Bt/global
Down
Up
Ping
Profile
29th
12.00
Bt
6.15
.45
7.15
15.35`
6.16
.45
7.15
17.31
6.48
.45
7.15
18.53
6.22
.4
7.15
21.15
6.70
.45
7.15
30th
12.20
6.9
.45
7.15
16.31
6.46
.45
7.15
1st
12.20
6.14
.45
7.15
16.44
5.75
.45
7.15
22.10
5.51
.45
7.15
2nd
09.45
6.63
.45
7.15
12.52
6.68
.45
7.15
21.42
5.29
.45
7.15
3rd
10.25
5.01
.45
7.15
4th
11.40
6.61
.45
7.15
6.179 ave
6.3 ave min speed
These are the speeds at present prior to this they were as low as   0.5o Mbps and next test 7.1 Mbpson second hub now 03 model, speed problem was on three 3 diffrent PC's in the house so was not a PC fault, spoke to a diffrent person every time contact waas made relating to this fault sent the wrong hub this sent back that helped the fault as it got better when the 3 van's all left the exchange ( I can look out the window and see the small exchange ) again look out the window to see some 25-30 people being filmed ( see youtube vid ) , all I would like to know is how does a customer convince BT that they have a fault? I know they have a fault, the engineers know they have a fault, all the people in the exchange area know that they have a fault, surely you do not have to have a complete detailed summery of all the comunications between BT and myself with regards to this fault, I am not asking for the fault to be repaired with luck this has been done with the work that has been carried out at the said exchange, all I asked was HOW DOES A CUSTOMER CONVINCE BT THERE IS A FAULT??? if this is too difficult then I must be at the wrong Fourm,
                                                                               777dixie

Broad band speed

When installed about 7 months ago i was getting speed around 15mb/s in the last 2 weeks it has dropped to 7mb/s when i do a speed check and upload of 1.4mb/s
Any reason this has happened?

Keith_Beddoe wrote:
craiglong73 wrote:
may be this is the wrong forum as i am on infinity?
When I saw your slow speed, I assumed it was an ADSL connection. I will move this thread to the Infinity board, where the Infinity experts reside.
Wish I had a slow upload speed of 1.4Mbps on ADSL
Anyway on to helping
We need to see your IP Profile, follow these steps to get it.
1. Go to www.speedtester.bt.com
2. Click on ADSL & FTTC (Fibre to the cabinet) diagnostics)
3. Enter your telephone number, leave service ID blank (not required)
4. Click submit, confirm your telephone number when prompted
5. Let it test your broadband connection
6. Copy the download and upload results including the IP Profiles for both
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

How can I get Wireless N 5MHZ Capabilities Dual Band up to 300MHZ on my DV7 Laptop?

How can I get Wireless N 5MHZ Capabilities Dual Band up to 300MHZ on my DV7 Laptop?
Question for 4/18 experts ...
Or specifically, how can I replace my wireless card on a DV7-6B32US and upgrade to Intel Centrino 6230?
I have a relatively new DV7-6B32US puchased on 11/2011. Still under warranty. purchased 2 of the laptops. (also own 3 hp desktops and 1 HP All in One)
Existing card is wireless N but does not support 5GHZ or dual band. It is Broadcom 4313 wifi card and I am just realizing that the Broadcom card does not do the dual band 5GHZ wireless N. I have Linksys e4200 router which supports 5GHZ and dual band speeds up to 300 Mbps.
I called tech support and with their help identified Intel Centrino 6230 as the correct upgrade, and with their help ordered 631956-001. In the Maintenance Manual for DV7 laptop, this part number was listed for Intel Centrino 6230. Turns out HP sends an Intel Wireless N 1030 card, which is no better than my existing card. I called HP and they acknowledged that some manuals use part number 631956-001 for Centrino 6230 and some use 631956-001 for INtel 1030. So HP support said they would give refund but case manager was of no help in solving the upgrade problem. Said it was unavailable but here is your money back.
So after more searching, I see others have used part number 636672-001 to order Intel Centrino 6230, specifically for HP ProBook 4530s, 4230s, 4730s. And if I use part number 636672-001 and go thru parts store at HP, I can purchase it.
But will it work??
First, will the Intel Centrino 6230 with part number 636672-001 from HP parts, work in my HP DV7-6B32US, even though the part number is NOT listed in the Maintenance and Service Guide for my specific laptop. I see postings about whitelists and changing bios, etc, and am hoping someone can provide some guidance. I have been thru 2 tech support calls and one case manager and have gotten 3 different feedback from HP, from yes it will work and ordering the part, to buy it on amazon, to it will not work and here is your money back.
Second, I see some postings about Centrino 6230 and multiple antenna's. When I replaced the Broadcom 4313 with the Intel 1030 card, I simply unattached 2 wires and reattached the wires. And it worked. I am wondering if the reason HP doesn't list the 6230 card for DV7 is that DV7 does not have the antennas required to support 6230. Does the Centrino 6230 require 3 antennas?
Thanks for any suggestions. The existing cards do work but I paid extra for the Linksys e4200 Router and just assumed a winter 2011 $700 laptop from HP would use the latest wireless n technology, otherwise I would just keep existing cards.

I have went thru the exact same problems trying to upgrade the wireless card in my DV7. It is very frustrating that the wireless card can't be upgrade to one that supports 5Ghz. Here is my post from the network forum. http://h30434.www3.hp.com/t5/Wireless-Internet-Home/Unsupported-Wireless-LAN-6230/td-p/1419595 Doesn't sound like it is possible to upgrade to the Centrino 6230 without it being added the the "white list". Sound like HP doesn't update the list after shipping the notebook. I feel your pain. HP needs to help out the consumer in upgrading the wireless cards. I see we are not the only ones that have had this problem.

Broadband speed/10gb allowance

I hope you guys can help us because the people ive spoke to at BT are useless, first of all like most people i paid the the £129,00 new line connection, I never got a new line the engineer just hooked it upto the line that was already there, which has been there at least 9 years ive been here, secondly my broad band speed drops from 5.00mb to 0.40mb on a regular interval every day making broadband usage useless, and thirdly (you will like this) BT sent me an email saying i was 47GB OVER my 10GB limit and would charge me accordingly, WHAT!!!! it would take several days to download a film so ive never bothered, i work 12 hours a day so maybe use the internet on average half hour a day, my son is a online gamer and is on line on average 3 hours a week. ive had the internet for several years from other providers and never once gone over any limits even the 5gb ones.

Hello ,
Can you please post your ADSL stats by following this direct link; http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 2.0+ and remember to type your password in!
Also we need a speedtest just to have a look and make sure everything's okay? Use this link http://bit.ly/o8qqQ9 as it will also help you diagnose and give you a list of solutions afterwards to help you diagnose your problems if it thinks there is a problem. Could you please also copy and paste the results from the White/Black/Green pop out page including your IP profile, DSL Connection Rate and speed achieved during test.
Can I ask how long you've had your internet? If less than 10 days then you will need to wait up until day 11 of your connection training before raising a fault.
Regards Edd
Check your Line
BT Speedtester

BT customer care say they wont give me a full refu...

Hi all most of you all ready know that BT customer care don't care well hears my story.......
Back in August 2011 because of my poor broad band speeds, I was on the old 8 Meg package and their sales department suggested that I would be better off changing to their 16 Meg package as I would be guaranteed a minimum speed of 10 Meg up to 16 Meg, so I took their advice and up graded and sat back and waited to fly around the internet and play games without getting lagged out, but sadly the speed problem still existed and I complained again and again then the tec department said its a hard wire fault then it was a profile problem and they will fix it, but it never got better so I complained again and was told I was getting the correct speed for the package I was on, I tried complaining again but was told their was nothing they could do as I was getting the correct speed for my package, so I just had to put up with it as BT is the only provider in my area.
Then just after this Christmas the problems got worse and I complained again AND FINALLY GOT HOLD OF A TEC GUY WHO FOUND OUT WHAT WAS WRONG, ALTHOUGH BT WAS CHARGING ME FOR A 16 MEG PACKAGE I WAS STILL ON MY OLD 8 MEG PACKAGE HE SAID I WAS NEVER CHANGED OVER TO THE 16 MEG PACKAGE ??.
Well an engineer was sent out to check my connections at home he found no faults and said he will now check the exchange and the next day i had a speed of 16 Meg yes at last.
So next move I contacted the billing department for what I thought would be an easy refund for the over payments but was told to my dismay they could only give me a refund for the last hundred days billing WHAT!! BT have admitted that I was not getting the service I was paying for it was their fault but wont pay me back in full??? ombudsman here I come and trading standards and even my local radio station will like to hear about this and I wont be giving up until I get a full refund this treatment to customers is despicable and I will do every thing in my power to make BT pay up.

Hi Shifty55,
Welcome to the forum. I would be able to take a look at the details of your complaint. Please could you send me in your details using the link found in the "about me" section of my profile?
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Range Expander not working .. Desperately needed HELP

I just bought the wireless expander yesterday. At first, i followed the instructions which came with it. As my network is WPA-enabled, i insert the CDrom to start the utility. Everything went well and the utility was able to find my network and the wireless expander. My network had a boosted range after that. However, after one of my family members accidentally pressed the auto configuration button, everything went haywired.
I tried to reset the wireless expander and start the utility again. However, this time, the utility wasn't able to find the wireless expander.I tried it over and over again , to no avail.
I came to this forum and realized that quite a lot of people are facing the same problems as me. I followed the solutions as stated. I was able to get 2 blue lights lit after that. However, my laptop kept prompting something abt ip (can't remember the exact words) And i can't used the internet at all. I went on the forum and found the solution to it. I did what it says but it's still the same. So i decided to reset the wireless expander and at the same time taking note of the ip problem.
However, after i reset the wireless expander, whatever i did wasn't able to get the 2 blue lights lit. I have been at this for 6 hrs and on my way to madness.
Can someone help me out here?
My Modem : Motorola ( Can't remember the exact model)
My wireless router : NetGear WGR614 v5
My wireless expander : Linksys WRE54G v2
What i did :
1) I connected the wireless expander to my laptop using an ethernet cable. Thus, getting a lan connection.
2) I changed the static ip address of it
IP -- 192.168.1.155
Subnet mask - 255.255.255.0
Default gateway -- 192.168.1.1
3) I was able to access to http://192.168.1.240
4) I changed the settings
ok -- here's the problem ..
When i run cmd --> ipconfig /all --> i get ip: 192.168.1.137
                                                               subnetmask : 255.255.255.0
                                                        default gateway : 192.168.1.1
When i went to my wireless router settings it was IP : 222.164.18.197
                                                                   Subnet mask : 255.255.248.0
                                                                   Default gateway: 222.164.16.1
I do not know which one to use , so i tried both settings. For the 1st one, everything went fine , until after the power cycle. The blue lights still did not lit up .
For the 2nd IP , i can't even get the webpage to change my settings.
I have tried a combination of things. Set the SSID to the same as my wireless router SSID . I have download the firmware and yet when i tried it , all 3 trys were used and nothing happened.
I have tried doing this over and over again , looking for a step that i might have missed , but i think that i have reached my wit's end..
SOMEONE PLEASE HELP ME!

MINdReAdEr, yep you are in trouble with the unit. The WRE54G does a good job but it can be quirky to set up. When I bought mine from Amazon, i went first to the Customer reviews for info and I there found the right way(s) to install the unit. First of all, of course, forget about the CD instructions. Too frustrating when they start to backfire. ************************************ Better ways - got from Amazon (in fact, go there and search for WRE54G and see all review): ************************************ 1. The one below outlines easy installation if your network/wireless router are on the SAME SUBNET AS THE WRE RIGHT OUT OF THE BOX, i.e. 192.168.1.xx 279 of 285 people found the following review helpful: It does what it's supposed to, once you can set it up, August 1, 2004 By Anthony Taylor (Sherman Oaks, CA) - See all my reviews If you're having trouble setting it up, definitely call the 800 number as opposed to going online. I tried with three different people through their website online and none could help. Right before I sent it back I decided to try phone support and it got the expander a reprieve. I've copied some instructions that Y.A. Escalante was kind enough to leave in his review, but corrected and elaborated some of the items based on my experience. I would've given this 4 stars, but I deducted 1 for it not having clear enough instructions with its initial shipping. (Would've saved Linksys some headaches) Here goes: 1-Disable WEP on your Router or AP 2-Hold the auto-configuration button for 30 seconds(if everything goes well both lights on the expander will turn blue) and unplug while still holding button. Plug back in after 10-15 secs. 3-open your Internet explorer browser and type 192.168.1.240 (default ip of expander), a window will pop up. leave the user name blank and put admin as a password (this is default password). 4-make sure that the default gateway and subnet mask settings are identical with your Router or AP,change password on the expander if desired & save settings. (all settings should be correct due to auto configuration) 5-Enable WEP on the expander, once again remember use same settings as in your Router or AP, save settings again. 6-Go to your Router or Ap settings and enable WEP. Bang you're DONE. Enjoy Hope this helps some of you...if not call the 800 number on the box and be patient. ******************************** 2. The one I put together with help from forums and amazon customer reviews applies to cases where the Router and the network are on a DIFFERENT subnet than the WRE out of the box (mine for example is 192.168.0.xx), and also when you want to install the WRE WITHOUT doing anything to the wireless router on your network (I like that!): 5 of 5 people found the following review helpful: WRE54G: as usual w. Linksys product, installation is rough, January 16, 2007 By Roger J. Thomas "WirelessInn" (ZUNI, NM United States) - See all my reviews I am getting to think that I buy Linksys products just because I am getting used to their idiosynchrasis - i.e. the products' installation instructions are basically somehow flawed (even though I am sure they work if one makes a few adjustments to what the manuals say!) I must also say that product reviews by users on Amazon.com are an excellent source of technical info/help. My setup consists of a Satellite (Hughes) internet service with corresponding modem, feeding into a WRT54G Linksys Wireless Router which in turn is connected via cat5 to a Desktop and wirelessly to a Dell Laptop. I have to mention that the range of the WRT54G (a stock v.5 unit) is very good as it is. I want to use the WRE54G to extend range. 0. DO NOTHING to your wireless router (mine is a WRT54G - see above) - leave Router's IP address/channel alone and encryption (WPA or WPE) in place if you are using such protection. That's what I like about those steps: no disruption of the wireless network's settings in use! Also, my wireless laptop is at WRE54G install time in range of the Wireless Router. NOTE: That Laptop can actually be any computer. Preferably however one normally used as wireless unit on the network including the Internet connection>B'Band Modem > Wireless router > and now the WRE54G. 1. Change the IP of that computer/laptop you are using to setup the WRE54G if needed - i.e. if that computer's IP (from the local LAN NIC, not the wireless card) is on another subnet than 192.168.1.xx. Use something like 192.168.1.1 for example. This is necessary to access the WRE54G's internal web screen (default: 192.168.1.240). Disable wireless on the computer you are usng to set up the WRE54G. 2. MAKE SURE that your internet connection DOES NOT at this time do through a proxy - mine normally does (Satellite Internet provider=Direcway/Hughes - proxy server advised/required). You have to dig really deep into Linksys EsyAnswer/KB site to even see that suggestion!! Momentarily disable proxy server in IE > Tools > Internet Options > Connections > LAN settings. I.e. the wired LAN connection you are using to set up the WRE54G must not go thru any TCP/IP proxy. 3. Power up and connect the WRE (I have version 3) to that computer's newly re-IP'd LAN port (the WRE54G comes with a short cat5 cable). So, at this point, BOTH the WRE54G and your LAN connection are on 192.168.1.xx subnets. 4. Just to make sure that a LAN connection has been established, ping the WRE thus connected. Should return satisfactory result. (Again, the computer wireless connection should be disabled at this point) 5. Access the WRE's web screen via 192.168.1.240. Screen should come up. Defaut PW is of course admin at this time. 6. And now we are ready to enter specific information pertaining to your own wireless network, as follows: a. Enter - if necessary - the IP address you want the WRE54G to have on your wireless network - to be on same subnet as Wireless router used for your wireless network. My network is on subnet 192.168.0.xx: I set the WRE54G on IP address 192.168.0.240. b. Same with subnet and gateway c. Check mode (mixed/b or g only) d. SAME CHANNEL as the router e. Enter new SSID and enable/disable broadcast - same settings as Wireless Router's. 7. Now it is time to select/enter Wireless Security settings for the WRE54G: actually exact same settings as your Wireless Router's. 8. Change the WRE54G password while you are at it! Save settings and that's it! Finally unplug the WRE54G from power outlet AND LAN connection to the computer used to set up the Extender; locate/power up the WRE54G somewhere appropriatly a bit away from the laptop, in range of the Wireless Router, and in sight from the wireless laptop for initial testing (just so you can actually see if the blue lights come on: they should in the following sequence - top blue > top red/bottom blue > both blue if everything is OK.) To initially test-drive everything, I placed the WRE54g about 30ft from the Wireless Router and 20ft from the wireless laptop (which I make sure still connects to the Wireless Router.) 9. Now re-enable the wireless connection on the computer used to set up the WRE54G. Experiment with the new connection with the WRE54G. It should kick in as the stronger connection right away (if you are CLOSER to the WRE54G then the router). You'll see that when you are connecting to/using the WRE54G to connect to your Wireless Router, the signal strength is indeed higher. In fact, if you can run NetStumbler (free wireless detection software) and thus run a Site Survey, you'll see that two APs show up, same network SSID (i.e. the Wireless Router and the WRE54G, now considered as an AP itself). Of course the WRE54G will show much stronger signals. 10. Then if all is OK, experiment with placing the WRE54G as suggested otherwise - i.e. at the periphery of the wireless range obtained by just using the Wireless Router. 11. Seems to work so far. I do not otherwise detect loss of signal or b'band speed. This thing does work. I have placed the WRE54G in many different locations and I am truly AMAZED at its range extension potential. NOTE: I assume that in case of presence of signals from BOTH the Wireless Router and the WRE54G at a given location (since both devices are on same channel/SSID/Protection scheme), one might have to reset the wireless connection on the remote(s) laptops (or to reboot) to allow it(them) to pick just one (the stronger of course) connection. I was looking all along for a way to set up the WRE54G without having to go thru the rigamarole of changing other settings elsewhere on the network, using the dreaded Install CD or other cumbersome procedure! As I change my encryption WPA code often, I'll just have to change that info in one more device (besides my WRT54G and the Linksys wireless bridge WET54G - another excellent, not cheap Linksys product which i recommend also and which I use to make my Sat internet service available to another building on my business premises). Simple enough however! Note: you can also use that device to allow a web access to a computer that does not have a wireless card: plug the WRE54G into elect outlet, make sure that the unit is in range of the wireless network, connect a LAN cable from the WRE54G to the card-less computer, and voila, ths computer can get online. **************************************** Hoping this helps! - Roger T

5 GHz not showing

I just setup my E3000 and am connected to the net and wifi.
I downloaded inSSider to see the wifi networks around, in case I needed to change channels.
I have two devices:
Laptop G band
Roku
I set the E3000 up as follows:
2.4 GHz set to 20 MHz (only choice) channel 1 and G only (for laptop)
5 GHz set to 40 MHz channel 40 and N only (I connected my Roku)
The SSID's are:
2.4 = felix
5 = felix5
The Laptop and Roku connect fine.
Why when I open inSSider and view wifi networks does it only show the 2.4 (54mbps) felix SSID
It doesn't show the 5 felix5 SSID at all.
I am accessing the inSSider from the G laptop.
What I am trying to find out as well is what speed my N connection is, I don't have an N device (other than the Roku) to be able to get a band speed.
Help would be appreciated
thanks

"G laptop" sounds like your laptop only supports the 2.4 GHz band and not the 5 GHz. Only adapters compatible with 802.11a do support 5 Ghz. If your adapter is only 802.11b/g compatible then it's only using 2.4 GHz.

Broadband being limited

Hi Guys, can anyone work some magic with these numbers if possible please? Our line should deliver between 3-7MB/s
Current Download speed is 0.49MB/s on BTwholesale site, with Upload 0.35MB
Line state:
Connected
Connection time:
0 days, 04:07:40
Downstream:
3.438 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.9 dB / 24.0 dB
Line attenuation (Down/Up):
46.2 dB / 27.0 dB
Output power (Down/Up):
19.8 dBm / 12.2 dBm
FEC Events (Down/Up):
503875 / 146
CRC Events (Down/Up):
1554 / 118
We're about 1.5 mls from the exchange in a straight line, and rough guess around 100mtr's from the cabinet. Line runs off a pole to our roof, where there's a junction box outside, enters the loft with 1mtr of flat cable, then junction box to 10mtrs of Cat5 twisted pair to the master socket - Not BT socket but is a MASTER. cables loop in/out terminals 3-5 (ring wire removed) the loop out then feeds a second socket around 8mtrs away. Router achieves same speeds etc at both points.
History: Broadband has always seemed to offer a speed of around 2.6MB/s as best when tested on the Intel speed test in the past, worst is possibly around 2.2MB/s. We're currently having fibre installed in our village, our cabinet is yet to be fitted.
About 15 days ago the phone line had sound like a scrunching crisp packet, and also steady static noise. BT were called who sent an openreach tech out around 3 days later. He identified and fixed a line break around 60m from the property, but also mentioned it might be an intermittent fault as the ringtone disappeared during his visit? however mentioned he was unable to check the pole, external roof and loft connections given the access.
He did also discover that the static noise on the line was only present with the router: Home hub 3 connected - you could also hear the odd noise the router makes down the phone when initializing. He tried a different filter and also the cable between the router and filter was changed, both making no difference he advised that we should report the router to BT. He left with the line being clear (with the router not connected), however mentioned he was unable to check the pole or the roof connections given the access.
So.. Phone line clear for voice calls, but broad band speed was: line speed 3.5MB but only 0.45MB at the device
BT 150 Broadband support were called who've supplied a new router - this didn't make any difference. Tech team 2 got involved who reset the line - apparently the fault? put a cap on the line. With this being done, the sync speed was 5.125MB/s and 4.6MB/s at the device (results off BT speed test) and I was advised that they'd monitor the line for 3 days as it 'learned'. Latency was also changed from Interleaved to Fast.
Checking the router info during this time showed figures as shown in the chart above, although the downstream was 4-5ish MB and the noise margin was 3.5db, FEC, CRC errors were much higher.
From that, the download speed has gradually dropped to where we are now.. and I'm talking to BT stage 1 again who are asking about filters etc, and completely oblivious to any past events on our line??
I'm not sure what to do, if anyone has any help it would be much appreciated, as explaining the above to someone who has only the ability to diagnose fault off flowchart each time is very time consuming! Many thanks

Hi, thanks for your reply, please see comments
is there still noise on quiet line test dial 17070 option 2 should be quiet and best with corded phone. When a test is done with a corded phone there is a 'just' audible steady static sound to the line. It's not silent essentially.
do you have a test socket you can use? No. Our master socket is non BT but does have the capacitor? barrel behind the plate. The engineer ran all his tests through this, and as I remember found some issue at the cabinet, whch was fixed.
your connection time is only 4hrs is that due to manual reset or router dropping connection? your noise margin is high at 12.9db as normal is about 6db sugegsting line noise and or drops in connection. It will have dropped. I think the best connection managed over the last week or more is just over 1 day without a drop.
can you run btspeedtester and when first test completes then run diagnostic test and post results
0.49mbps Down
0.00mbps Up
43.13 Ping Latency

Complain complaint complaint complaint...............

Please please can someone help me? I have tried now for 7 weeks to get someone to listen to my complaint and deal with it. I am soooooo frustrated I want to scream. I shall list below how many times and different ways I have tried to get a response from BT
36 phone calls
4 online chats
4 emails to the contact us
7 text messages
8 emails to 2 different BT employees
2 countries
12 hours in total in waiting time
18 dropped calls
3 days waiting for a promised call back etc etc etc
Please can someone just tell me what you need to do to be heard by anyone at BT

Hi there David
I have several e mails copy letters sent and Bills received etc. However you should be able to view my bills and account so please let me know whether you need me to scan all these in.
The main issues started when my Business Line was sold to me with an expectaion of 17.5 Meg Broadband at least as this was the main reason I deceided to take an extra new line for my business. The engineer then came to install the service found an existing spare line to the property which he said would be Ok but wouldnt give me the 17,5 meg. He then loooked at the isue of my home line which had never had a reasonable Braodband speed 1 Meg approx he said that there was nothing to be done except swuitch to SKY. I have since switched my home line ( at the same property location to SKY - braodband fine about 3- 4.5 meg???
Antway the next thing was the billing extra charges just appeared on my account and as I was on One Bill I had to wait to be able to see what these related to. Noything that I had requested - so call to BT in April 2013 resulted in the line being cancelled due to BT being in default of Contract terms on 2 counts - 1 Broad Band speed promised at point of sale and 2 - Extra charges levied and taken from my Bank account via Direct Debit without my authorisation.
Since then here is the copuy of the e mail trail regarding the billing and ongoing bills for an account which had been closed - for you to start investigating;
Sent 15th October 2013 as yet no reply or no phone call - even thjough I have sent a reminder e mail
Karen Hi there
First of all may I thanks you very much for taking the time to help me over the phone and progressing my complaint and issues. You are the first person in BT who has actually taken some action and responsibility to ensure that my account is sorted out.
This whole issue started in April/May 2013 when I noticed that BT had doubled the charges on my account. I called the Billing line and they apologised for the error as BT had decided to charge me for extra services that I had not ordered and this went back to September /October 2012. They could not tell me why they had decided to bill me for these extra services.
They offered to credit my account and I told them that as they were in breach of contract and that I would be cancelling my account from that date onwards. I also told them that I would be cancelling my Direct Debit to ensure that BT did not take any further money from my account for charges that were incorrect. They acknowledged this and said that they would send me the final credit bill.
I was sent a credit bill which I assumed was the final bill on my account dated 12th April for £35 01. I also spoke to Tracy Dalfonso BT on 29/4/13 who confirmed this.
My BT Broadband was disconnected for this line at the end of April and I have not used this line sine then. However I am still receiving bills.
I keep telephoning BT to inform them of this saga - the latest phone call I made before I called you was on the 28 th September when my husband and I spoke to Nagarjuna who confirmed that my account was closed - since April 2013 - he could not get through to the department for them to confirm this to me direct as they were not answering him - Options Team I think.
I have made several formal complaints to which I have had no answer I have even resorted to Twitter but that didn't work either......
I have also sent two letters to BT Billing the first was around 24th July. I have had no response except that I am still receiving Bills and demands for payment. the latest threatening letter was yesterday.
You stated when I asked you that there was no record of any of these calls on my account.
If you have a look at the billing you will see that this is not true as your Billing Department took action in April 2013 but failed to close the account then.
Please call me urgently when you have spoken to the Options team as I am now going to make this another official complaint and have no intention of paying bills for a service that was cancelled as a result of your errors in April 2013.
Kind regards and thanks for your help.
Sue
edited by moderator

Video message audio problems

I sent and received voice messages but they have no sound, I can see the person as well as see myself in the one that i sent but there is no sound. I just updated my version of skype and that didnt work

Hi users of Ichat,
I have finally resolved the problem of both Audio and Video, " Did not respond" Now able to link up with family and friends in USA, London,and of course my country "Australia".
The problem was solved by Bridging between Mac and Modem, i.e Modem "ADSL 302G" now only acts as a Box and all connections and settings of Ports is now driven by Mac. Band speed width is set at the nearest level of your upspeed, Should you wish to connect to two buddies you will then have to halve your upspeed to get equal distribution. If one of your other buddies have a higher upspeed then thaey can do the invitation to the video conference. Audio connection should be set of course to Internal microphone.
Ports to be opened within Firewall are for TCP 5190,5297,5298. and UDP 5060,5190,5297,5298,5678,16384-16403.
Good Luck hope this is helpful

Banded Speed

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