Batch Classification error - re Customer name change

Dear all,
We have a problem with Batch classification for one customer who has had a name change.
Name of customer changed and search term changed in customer master.
The NEW search term then added as a 'customer suitability Value'  into the Batch classification for material, plant and batches.
However when entering these batches onto the delivery note, SAP comes up with BATCH CLASSIFICATION ERROR.
IN order to resolve this, we have had to add the OLD customer suitability/Search term value into the Batch classification
This does not seem to be correct, is there some other change that we need to do ???
Please advise
Thanks
Tony

Hi
We put this to SAP via Service marketplace
and they kindly told us where our error was
We needed to update the new searchterm in transaction VCH3 - Batch search strategy
this involves SHip to, materials
when you hi-lite the grade and click on the selection criteria
The customer suitability in here , which is the search term in customer masterdata, had never ever been updated
problem resolved now
Tony

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