Battery failure just over 1 year
My battery has failed after just over 1 year - Apple want to charge me £85 to replace. Always charged with approved charger etc.
Has anybody sucessfully got Apple to replace free of charge when it's just out of warantee?
Anybody ever looked at EU Directive 199/44 which appears to require a 2 year warantee on certain ggods, including electrical stuff?
Are you sure it's not the charger or cable that's at fault?
Cheers, Tom
Similar Messages
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My MacBook pro is just over 3 years old now and the screen has totally blacked out for a few seconds at a time. It will come back on in a few seconds with the exception this past month it has stayed black for a longer period of time like one minute. It scares me to think that one of these times it won't come back on. I have noticed it happens more often when I am using just the battery power. Does anyone have any idea what causes this? just to mention my battery was not low when this happens.
Message was edited by: jmckljmckl,
if your MacBook Pro is a 15-inch Mid 2010 model (“MacBookPro6,2”), then it might be exhibiting the defect that is documented on this Apple Support page. If your black screen is due to this defect, then that page states that Apple will service this problem on this specific model of MacBook Pro gratis, for three years from the date of purchase. However, some commenters here have noted that sometimes the servicing is done gratis without having proof of the date of purchase. If you have an Apple Store near you, you might consider bringing your MacBook Pro there to have them check for the presence of this defect.
It is only the 15-inch Mid 2010 model that has this problem; no other model suffers from it. -
My apple wireless keyboard is just over a year old, but Ifind the delete ( spacebar ) button does not function, does any one know if this is a common fault, do I need to have an apple technician to take a look at it?
It appears to be out of date so far as the warranty is concerned. There may have been some minor detritus slipped down the side of the key. See if you can find a buush with stiff but fine hair. Perhaps a toothbrush. Then brush around the key. It is possible to remove the key if you are very careful and that would make it easier but you have to be very careful. You are sure there hasn't been any liquid spilt; even the smallest amount can cause a drama..
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As i said abouve,
Ive had my ipod just over a year now and its deciding to play up and wipe the whole thing so its like brand new untill i sync it with itunes again, but this time it wont seem to restor the ipod goes onto a black screen with the apple logo and a bar that is ment to fill up but this bar doesnt seem to be doing anything after a while it just flashes white and comes up with the sync to itunes picture.
Any help would be appreciated
Thanks
BecIf you've had it for less than a year, then it's still under warranty. Take it to an Apple store or an authorized service facility. See http://support.apple.com/kb/HT1434
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ive had my iphone 5 for just over a year now.. its all of a sudden decided to shut down on me.. ive tried everything to get it switched back on again but nothings working, when i connect the charger it jst flashes with the apple icon.. anyone help?
Did you try a reset, hold the power button and home button until you see the apple then let go? Did you try to restore as new in iTunes on your computer?
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I got my iPhone 5 a little over a year ago, and my power button recently quit working. Since ive had it for over a year, can i still get it fixed or replaced?
Wow that is so unlucky. If I was you I would try talking to someone at the Apple Store, explain your situation and don't be shy to shed a tear or too. Its just a shame 3 weeks after your phone getting hardware problems. I know people will say, oh buy Apple Care but I feel ya and I know adding that extra money in the beginning feels pointless and expensive.
Worst case scenarion like I said you will have to pay Apple 269 for them to swap phones. Or if you have any nerd friends have them fix it for you. Its a tedious repair the way the power button has some weird hinge that needs to snap on and ribbons are so thin. I do not advise for you to attempt to fix your self unless you don't care if you break it completely.
Alternatively you could just turn on Assisitive touch on accessibility and use that. That way you wont need to pay anything to fix your phone and wont need to take it apart either. -
My 1 year and 1 month old iPhone 4s developed a WiiFi fault which it was not possible to resolve. I visited the Apple store in Brighton for the assistance of a Genius. He too was unable to resolve the fault. He said that as the phone was over a year old that there was nothing that he could do for me as the phone carries a 1 year warranty. He offered to sell me a reconditioned iPhone 4s as a replacement. This cost me a further £150.00. I was/am still paying for the phone through my contract, the phone that I no longer have!
A work collegue had a similar fault with his iPhone, although his phone was older by approx 6 to 10 months. He did what I did and visited the local Apple store to see a Genius and was straight away offered a brand new replacement phone for no additional payment.
Has anyone else had a similar experience and does anyone have any advice? I am furious about this double standard of customer support! And I can not find a way to email to Apple directly for customer service advice!Thank you for your advice. If I lived closer to the store I would do just that. By using the forum it was not my intention to breach any TOS.
I speak to collegues and people advise me to email to Apple. They say that Apple always looks after its customers. I only wish to find a way to email to Apple to see if there is anything that they can do for me. I suspect not.
You regular forum users appear to me to be well versed Apple device users and as such maybe you could point me in the right direction to be able to email to customer support as I can not find a link! -
Screen Fading on Macbook Pro just over a year old
My screen is fading around the edges and a line across the middle of the screen as if the coating is wearing off.
I have done nothing but take car of my mac. NO Chemicals no rubbing just a light dusting every now and again with micro fibre cloth I actually got from Apple.
I first noticed it after only 6 months of having the mac but just thought it was some grease and didn't bother. (Im not an obsessive cleaner haha). but recently when I came to give the mac a spring clean it was the screen itself. Gutted as now I'm out of warrantee.
Surely the screen should last at least a few years..
What can I do ? I believe this is a manufacturing fault.Just ask; if you purchased it from an Apple store or re-seller, they would usually oblige. If you purchased it on line you could backtrack on your emails of the approximate date (One use for Time Machine) for they would have sent you a receipt.
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Can anyone help with the blue screen I just got. Tried to power back up like one Apple user suggested by holding the power and screen button together, came back briefly, then shut down. Now nothing. Any help?
Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.
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My ipod touch has gone dead, it is only 1 and half old, apple shop says it is just old and cant b repaired,surely it should last longer than this, anyone out there experienced same. really angry as I have just bought one for my grandson for this Xmas.
Like all products, especially electrical ones, some have short lifes. Apple does not fix your broken iPod. They will exchange it for a refurbished one it for $99, $149 or $199 depending upon the capacity.
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I have an iMac purchased November 2013. When purchased it had Numbers already on. Now that App has disappeared. I last used the App in March 2014.
Re-download from the Purchases page in the App Store.
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IPod touch was working fine, then next time will not power on. Just over a year old
iPod touch was working fine, next time no power uo
You should try doing a restore. A restore on your ipod touch will delete all it's storage and set it back to it's factory conditions but it should fix your problem. Before the restore, I suggest making a backup file for your ipod touch on itunes.
To restore your ipod touch:
1.Connect your ipod touch to your computer and open itunes if not already open.
2.Select your ipod touch name in the devices section of the source pane.
3.Click the restore option under the version section in the summary tab. An alert will pop up asking you if you really want to do this. To affirm, click restore.
4.The restore process has now started.
With your ipod touch restored, you can resync it working fine. -
Hi, i have a macbookpro 13, late 2012. I bought it last year october and its an year old and now out of warranty. This morning the computer did not boot, so i went down to apple store and they looked at it and said its a logic board failure and needs replacement worth £350. The tech at apple store gave no explanation, why suddenly, my computer decided not to start at all and said to me it was a logic board failure for no apparent reason and requires replacement. I have maintained the laptop in a pristine condition. Now I feel I have been cheated. This clearly means the product is substandard as a £1100 laptop is not expected to fail in just over a year. My last laptop PC which was worth £450 served me for 4 years before it crashed and lived for another 2 years until I decided to get a mac. This is ridiculous. I don't have apple care at the moment which translates as pay to get it fixed. Anybody in my situation ? I want to sue apple for selling me a substandard good . Any thoughts? Should I go for another pc for £500 because there is no guarantee even after the laptop were fixed by apple for £350 it would last for another year. I need a reliable machine.
This morning my MBP just woke up from sleep and is working without any glitches. I don't know what to say about this.
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I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.
Have you subscribed to the creative cloud photography package?
If you have, does Lightroom show as being available to install from the CC application manager?
Did you update your Lightroom just before this problem started?
What operating system? -
Macbook no longer "sleeps" after 'low battery' warning, just suddenly dies
My macbook (just over a year old) used to give me a warning with 10 minutes left that it would sleep so as my data was not lost, if I didn't plug it in. However, recently, it has stopped doing this - instead of sleeping, if I don't get to a power source in time within 10 minutes, it simply cuts out, with the sound of the hard drive stopping - like if you shut down a frozen macbook with the power button.
This is REALLY irritating - what's going on? Why does it not sleep anymore, and is there any way to fix it?
I'm on Tiger 10.4.11, with an intel macbook...Same Problem here. Tried several calibrations, smc and pram zap (well i guess there is no pram any longer so it zaps something else). Now I found another post where they talk about the battry 1.2 update. http://discussions.apple.com/thread.jspa?threadID=1449128&tstart=60
I remember when trying to do an battery update to 1.3 manually the update told me that it is not for my macbook. But - I found the 1.3 update Bundle in /System/Library/Configuration/BatteryUpdater.bundle
1. I Removed /System/Library/Configuration/BatteryUpdater.bundle from my system
2. rebooted
3. Emptied trash
4. Installed update 1.2 by Softwarupdate.
I will now do an SMC reset an then let the battery run low and watch what happens.
Then do a calibration.
I have the problem here in different ways. Sometimes Macbook shuts down suddenly after low battery warning, sometimes it sleep, almost never it hibernates.
My Battery was replace after showing the x symptome about a year ago but now it looks bad again
Full Capacity (in mAh): 3866
Remaining Capacity (in mAh): 1982
Power Consumtion (in mA): 1564
Voltage (in mV): 11974
Number of cycles: 148
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