BB 8330 Curve will not sync with Desktop Manager (Media Portion)

The BB Desktop Manager software will not let me use the Media portion of the software.  I have enabled the media card option on my BB and I have also enabled "Mass Storage" on my phone.  Why can't I get my BB to sync with the software?

Hi ripkin1981,
Welcome to BlackBerry Support Community Forums.
What version of BlackBerry Desktop Manager are you using? What happens when you try to sync media? Do you receive an error message?
-FS
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