BB DESKTOP SOFTWARE STOPPED WORKING WITH OLD AND NEW PHONE

Im running 10.6.8 on my Macbook pro. The problem started with previous Mac already. The BDS starts up, connects with phone but can not backup, restore or update phone. Get the following error msg. "DBS failed, device could not be backed up. This started on my previous mac already, older version of software.
I uninstalled, re-isntalled the software many times and in the end thought it must be by phone - BB9700. Now on new phone BB9900 and same problem. Tried again re-installing the software, dumping all prefs etc - no luck. i installed the software on a different Mac at the office running same software and the phone backed-up, no problem.
can anyone help. what can i try.

I guess that you are using the latest software available for BDS.
From what I see there, this could indeed come from a corrupt file on your MB Pro.
I would suggest to uninstall completely the BDS software and to be sure that all related files have been deleted too. This is probably the most "challenging part". If I remember correctly there is an uninstaller provided with the disk image, so use this one and then search for any other BDS file using Spotlight or the shareware "AppZapper" which is used to delete all files related to a specific software at once!
If you say that it is working perfectly on another computer, the phone is not the cause of the problem logically.
A good idea is also to repair the permissions on your Mac starting up from the original DVD and using the disk utility software. This will help your Mac anyway
Hope this helps.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

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    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
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    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
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    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
    You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
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);c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|(mplet|nabl)ed|ry HD|safe b|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pagin|Purg(ed|in)|error|Refus|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1:%@d:%s:%d\n\",@a);printa(\"2:%@d:%s:%d\n\",@b);printa(\"9:%@d:%s:%d:%s:%d\n\",@c);printa(\"10:%@d:%s:%d:%d\n\",@d);printa(\"11:%@d:%s:%d:%d\n\",@e);printa(\"12:%@d:%s:%d:%d\n\",@f);printa(\"3:%@d:%s:%d\n\",@g);printa(\"4:%@d:%s:%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' print\ system --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} -n1 '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |jnl_io.+)err','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f'%z:%N' {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|commit - no t|deprec|Goog|realp|sandbox ex|/root" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console}\ log Activity SMC Login\ hook 'I/O per process' 'High file counts' UID Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Stylesheet Library\ paths{,' ('{shell,launchd}\)} Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ {caches/logs,overrides} Shutdown\ codes Heat Diagnostic\ reports Bad\ plists Free\ space VM Bundles{,' (new)'} Trust\ settings );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 27;B1&&! B2&&C2 28;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99; for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 65 6 76 13;D2 45 20 52 66;D4 66 7 77 14;D4 17 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 31 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 32;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 25 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 81;B3 18;A1 33 60 82;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 59 4 65 76 91;D4 63 4 19 44 75 95 96;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 12;D4 15 5 72 12;C4;};D4 16 5 73 12;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 18 31 107 94 74||{ B2&&A1 18 26 94 74;}&&{ B7 11;B4 0 0 11;C3 23;};A1 18 26 94;B7 11;B4 0 0 11;C3 24;D4 60 14 66 92;D4 58 14 67 93;D4 26 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 29 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108; A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B3 15;B6 14 15 4;C3 67;A1 24 75 74;B3 23;A2 39 57 30;B3 24;B6 23 24 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 30;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;D0 0 N1+18 109;D4 7 11 6;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
    [Process started]
            Part 1 of 8 done at … sec
            Part 8 of 8 done at … sec
            The test results are on the Clipboard.
            Please close this window.
    [Process completed]
    The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
    Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I may not agree with them.
    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Scanning software to work with CS6 and Mountain Lion

    Since I upgrading my Mac to OS Mountain Lion 10.8 and downloaded Adobe CS 6 I have been unable to get my Epson Scanner to work properly. Since none of the drivers from the Epson and Adobe websites have worked so that I could scan from photoshop, I am looking into using third party software. Adobe mentioned VueScan in their instructions, but it is expensive and I don't like how it is laid out. It appears that SilverFast only works with 32 bit not the 64 required in CS6.
    Has anyone else found scanning software that worked for them?
    Or does anyone have an idea of getting the Epson software to work on my machine?
    The scanner is an Epson Perfection v600 photo scanner, which is still being sold currently as something that works with new computers.

    I have a scanner. I am trying to get a driver or new scanner software to work with it. Someone in a different discussion pointed out an article in MacWorld that goes into why this is not working.
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    I would still be interested to know if anyone has had a positive experience with third party scanning sofware. Vue scan? Silverfast?
    Also to the Adobe staff :
    This is quoted from the MacWorld article.
    Right now, if users are running Mountain Lion (OS X 10.8), they will not be able to scan into Photoshop CS6 as described. According to Adobe, this is an across-the-board problem with the Cocoa classes comprising the scanning interface that it is using in Photoshop. It is neither a user nor a scanner manufacturer issue.
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  • Flash has suddenly stopped working with Safari and Firefox.

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    Please read this post then provide some details.  What printer model? What operating system? Do you have a 32 bit or 64 bit version?
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    I am not an employee of HP, I am a volunteer posting here on my own time.
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  • Desktop Software Stopped working all of the sudden..

    All of the sudden I got a windows message saying "Blackberry Desktop Software has stopped working" (A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.) I un-installed and re-installed the program and the same thing continues to happen. I have no idea what's going on. Has this ever happened to anyone else? Can someone help me out?

    It happens to me too just now. I just had my laptop upgraded.  before, i have it installed successfully without any problems encountered. in fact I was able to use it early yesterday before i upgraded my laptop. just now, when im trying to install the pc software, while installig it, it just gives a notification that it stopped. but later will show that i have successfully installed. but once you click to open the icon, it shows "Blackberry Desktop Software has stopped working". same with you i uninstall reinstall for 4x now, but still it isnt working.I even though it might be with my net connection, but it is not. I hope someone could help us. 

  • BB desktop software stopped working

    I recently started having issues with my blackberry desktop software. I'm running Windows XP on my machine & using a BB Bold 9900 (non-bes) on T-Mobile (software 7.1.0 bundle 2508). Prior to this error, I was using BB desktop software without any issues since late 2011. Although no longer involved, I've been in the wireless industry for 22 year & have been a longtime user/supporter of BB. I was able to do my daily sync on weds 1/15/2014 no problem. When I tried to do it again on thurs, I had issues. The software opens then freezes up when I plug my device in. I left things be until the weekend then tried removing/reinstalling the desktop software. That didn't resolve my issue as then the software wouldn't even open. I tried doing a few system restores to an earlier date (1/14, 1/13 & 1/12) to no avail. I also found the article Cleanly "Starting Over" with the Desktop Software (non-BES) http://supportforums.blackberry.com/t5/Desktop-Sof​tware-for-PC/Cleanly-quot-Starting-Over-quot-with-​... on your support forum. I followed all the instructions of this article for a clean reinstall with no luck. The only thing can think of is my system did an auto update Weds night of Adobe Reader & Microsoft Windows. Any thoughts for me? I'm stumped. Device still works flawlessly. Thanks!

    I guess that you are using the latest software available for BDS.
    From what I see there, this could indeed come from a corrupt file on your MB Pro.
    I would suggest to uninstall completely the BDS software and to be sure that all related files have been deleted too. This is probably the most "challenging part". If I remember correctly there is an uninstaller provided with the disk image, so use this one and then search for any other BDS file using Spotlight or the shareware "AppZapper" which is used to delete all files related to a specific software at once!
    If you say that it is working perfectly on another computer, the phone is not the cause of the problem logically.
    A good idea is also to repair the permissions on your Mac starting up from the original DVD and using the disk utility software. This will help your Mac anyway
    Hope this helps.
    Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

  • Mozilla just stopped working with Yahoo and yahoo mail properly, any ideas?

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    Hello,
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    # Check your plugins.
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    # Try clear your recent history.
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  • My desktop software stopped working

    whenever i try to start my blackberry desktop software it shows that a problem has caused the program to stop running....
    event log is as :
    Log Name: Application
    Source: Windows Error Reporting
    Date: 12-06-2013 19:58:02
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: HP2000-2202TU
    Description:
    Fault bucket -1059493934, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: rim.desktop.exe
    P2: 7.1.0.32
    P3: 4ffd97ce
    P4: System.Configuration
    P5: 2.0.0.0
    P6: 4fee7372
    P7: 277
    P8: 14
    P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
    P10:
    Attached files:
    C:\Users\Anshu\AppData\Local\Temp\WER4B69.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\Anshu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_a71b42d7da9a175e9a9f0577c892597c42e876e_16e86644
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 453295f9-d36c-11e2-beea-20689d08f65b
    Report Status: 16
    Hashed bucket: b28ab379ac74963e335236b081d0c5a1
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-06-12T14:28:02.000000000Z" />
    <EventRecordID>69182</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HP2000-2202TU</Computer>
    <Security />
    </System>
    <EventData>
    <Data>-1059493934</Data>
    <Data>5</Data>
    <Data>CLR20r3</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>rim.desktop.exe</Data>
    <Data>7.1.0.32</Data>
    <Data>4ffd97ce</Data>
    <Data>System.Configuration</Data>
    <Data>2.0.0.0</Data>
    <Data>4fee7372</Data>
    <Data>277</Data>
    <Data>14</Data>
    <Data>IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW</Data>
    <Data>
    </Data>
    <Data>
    C:\Users\Anshu\AppData\Local\Temp\WER4B69.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Anshu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_a71b42d7da9a175e9a9f0577c892597c42e876e_16e86644</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>453295f9-d36c-11e2-beea-20689d08f65b</Data>
    <Data>16</Data>
    <Data>b28ab379ac74963e335236b081d0c5a1</Data>
    </EventData>
    </Event>

    Hey anubhav2511,
    Welcome to the BlackBerry® Support Community Forums.
    This can be caused by Windows user Account Control or security software, try completing the following to help resolve this issue:
    1. Right click on BlackBerry Desktop Software and select Run as Administrator.
    2. Disable User Account Control in Windows.
    3. Reconfigure or disable or any third party security software to prevent the security software from denying access to required files or registry keys.
    Let me know if this helps.
    Thanks.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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