BBM stuck on "Restoring your BBM information"

My phone worked fine for 2 months. Then after using BBM for a while this morning I opened it and it wanted me to go throught the set up process again. Well I started the set up process and go to "Restoring you BBM information". Now my phone just sits here and spins for hours. I have tried reboting the phone and checking for updates. Yet nothing works?? How can I fix this and why did it happen????

You can restore your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.
To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.
http://us.blackberry.com/software/desktop/blackberry-link.html
http://ca.blackberry.com/software/desktop/blackberry-link.html

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    Hi
    Please read this useful articles. You may find some tricks to solve it.
    http://supportforums.blackberry.com/t5/BBM-for-Bla​ckBerry/Useful-help-links-for-BBM-on-BlackBerry/td​...
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    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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